AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Wylie
3 months ago
Our experience was great! Incredible customer service! They really cared and helped to find the correct item we needed! Will definitely return in the future!

  DJ NYC
5 months ago
I have used this location on several occasions, usually when I needed to make an unexpected repair. The staff have always been super helpful and very knowledgeable. If they don't have a part in stock, they will order it for you.

  Glenn Gibson
4 months ago
Devin was extremely helpful and super knowledgeable. He represents the company and the customer extremely well.

  Jeff Slump
6 months ago
In KC from Iowa and bought a used car needing a battery. The crew here did a great job making sure I got the correct battery and that it was installed properly. Good team here!

  Joel Turnham
3 months ago
Good service and a knowledgeable workers. Regardless of the Autozone I go to I always have a good experience

  Yosally
8 months ago
When I first walked in I was greeted by two gentlemen named Elique S. And Angel L. who worked in the store. I asked the workers if they accept used Motor Oil. Elique S. Told me they do accept. He was so kind he pulled the cart outside to help me grab the oil from my car. I just want to give a shout out to them for having great customer service! They gave a welcoming energy. I definitely will be back. Thank You!

  Linda Davis
8 months ago
Such awesome service the moment I walked in the door. Tyrone put the code reader in my car found the problem and helped me get the proper parts. I can't say enough about the great service Tyrone and Tony gave me. Got me back on the road! I hope I dont need help like this anytime soon but I highly recommend their business, especially for ladies. Thank you!

  Tosha Christwell
7 months ago
John was friendly and super helpful . He went above and beyond the call of duty. Though one part wasn t in stock he offered to order it. I appreciate all he did.

  William Graves
11 months ago
Every one needs to start checking their receipts very closely. The check out computers are using a feature that adds items to your check out receipt that are related to items that are actually scanned for purchase. Similar to google auto type, it adds items to your check out that it thinks you may need. I was buying oil change supplies and the computer added fuel injector cleaner that was not scanned for purchase. If you don't catch it then and there, you pay for it and they just ripped you off. Luckily, I was checking my receipt because I had to exchange my oil filters and saw the fuel injector cleaner, $9.99. I took my receipt back to the store for refund and told the manager I did not purchase this item and was told it is a program they use that "suggest" items related to items scanned, that it thinks you may need. But if not caught and deleted before swiping, you pay for it without knowing you did. They said the employee at the checkout is"supposed to catch" unscanned items but obviously they "miss some". So, unless you check your receipts closely, they just ripped you off with their new technology. Sounds like corporate greed to steal money from the consumers. Sounds like A I already being used for corporate profit. Sound like bull..it to me. We have to watch our receipts, stand up for ourselves, and fight for your right,!!!!

  Ella Heikkila-Hall
10 months ago
They have flart best place in town for flart love getting my flart here

  Chris C
4 weeks ago
John Reedy was very helpful and knowledgeable

  Shawn Stathas
a year ago
Was able to order and pay for my serpentine belt on line, pick it up at the store, borrowed some tools from them, but what really impressed me, one of their delivery drivers, Darryl Fry took time out of his own personal time after he was off the clock and gave me a hand getting the new belt put on

  Mairyn Hernandez
a year ago
Car had broke down at a gas station near by of this location, bought a battery and an employee named Chad went out of his way and offered to help us out with replacing the battery as we had no tools. Other workers were also helpful and nice! 10/10 experience!

  M Mdp
10 months ago
Apologies for this delayed review. A couple of mths ago, my vehicle displayed a battery sign on the dashboard. Panicked (bec this is a new battery), I drove to this Auto zone. S�bastien, a young auto tech, helped me. He checked the battery, n that wasn't an issue. He checked the cables and went further to check the alternator, as well. And all with a kind smile. Thank you soo much. Recommending this biz to all my family and friends.

  James Kaberline
a year ago
I always feel that I always get treated differently when I visit this place. I find I am treated in a different better way when I visit the Shawnee location. I guess I will have to travel further if I want to use this parts store in the future.I think I have my receipts from when I visited there to buy an alternator. They had to order it in as they did not have it in stock. Turns out they were just transferring it from a different store, which would cost me a day, and added a nice bump to the price. I canceled the order with them, and drove over to get the part myself.

  Janice Slayden
a year ago
I Janice highly recommend the auto zone on 77th parallel street manager he looks after woman like me who need help with the parts he showed me anything I need to know because my husband not able to help me he have heart failure. I can always depends on the manager her thanks so much for being there

  Jarriell Jackson
10 months ago
Elique S. Did a great job helping me out. Great character and customer service. Need more associates like him.

  Vanessah Ngatulile
a month ago
This autozone has the worst customer service ever

  Chris Gonzales
2 years ago
The manager was very rude. She had me wait 15 minutes while she helped a customer. I asked her if someone could help me and she said I don't if I have someone maybe someone in commercial. The guy helped me out. The price was higher online then in store. When I asked about it he said you will have to talk to my manager. She came over had a attitude and was very rude about how she can't proce match. Told me order online and have it sent here nothing I can do and she walked off rude as hell. The employee helping me told me he was very sorry she is just like that. I don't think a Manger should have a position that she can not organize to help customers instead of them waiting. Plus she needs to also be more respectful instead of being rude and having attitudes. I never shopped at this store and had this much bad experience over the years. The employee that helped me name is Salvador. He was very helpful went above and beyond for me. Another employee Byron hoskin also helped me and he was very helpful even gave me a discount. One of these two should be the manager. The lady manager did not help at all after that she was too busy to care about a customer.

  Zey Her
a year ago
I was sold a bad battery. I only knew this due to the employee checking the battery I just bought from them with the battery tester. They were quick to change it out. Also was sold the wrong battery to begin with. The employee that helped me out was very helpful.

  Emil Bux
4 years ago
Was from out of town and the staff was awesome.... veterans and first responders get a nice discount. An older staff person was helpful, knowledgeable and very courteous... went out in the rain to run a diagnostic test on my vehicle without worrying or complaining about the bad weather. He printed out what was wrong with my vehicle and gave me a list printed out of things I should check to maintain my vehicle when it would get to the autos upcoming 80,000 mile mark on the odometer ... his service minded attitude was very helpful and informative to me ... thank you

  Marcus Johnson
a year ago
Elique and Byron had great customer service!!! Really great experience, helped me find what I needed with a smile on their face

  Bill John
10 months ago
Went to a shop the quoted almost 2000 to fix whatever was wrong with my car to make it keep dieing on me made a random stop in auto zone and one of there managers John told me to change my maf sensor and my filter before I take it to the shop 75$ later car runs like new I'll definitely be back for future advice

  Lillian Anderson
a year ago
The guy that put my car on the machine a few days ago was very friendly and helpful. I should followed my 1st mind and stopped in 1st before I took my car to the dealership for diagnostics and was charged 150.00.

  Joshua Herman
10 months ago
The staff at this location was very helpful in locating the product I came to purchase. Thank you very much!

  carmel nation
9 months ago
Honestly they are great people willing to help an have some fun stories to tell

  Sheila Hooks
3 years ago
A nice day to get a batteryDespite a boot on his foot Byron came out to install battery for me. He has assisted me several times and remembers that I'm regular customer.Dependable and good help is hard to find.ThanksAnother retail manager

  Manuel Valdez
6 months ago
The best employee at this autozone my boy Elique , man deserves a raise

  Kelli Matz
4 years ago
Good and knowledgeable employees. They are willing to help put on windshield wipers and to test your check engine alerts for no additional charge. They will also test your battery for free. Good selection of auto parts and if they don't have it in stock they will order it for you, usually within 2 business days.

  Vin Hooks
2 years ago
Went into the store on 07/06/21 Rueben went over and beyond and assisted us with our purchase and experience. He made sure we purchased the correct part for my vehicle! Also helped with getting our vehicle running again.