Casey's

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Drew Brooks
6 months ago
Confused how a taco pizza doesn t come with lettuce,Or how an 8 piece breadstick came in a 5 piece. It took FOREVER to make the food and it still wasn t made correctly. HORRIBLE SERVICE

  Tia Rhodes
a month ago
The breakfast pizzas were ok, they were missing the last sprinkle of cheddar on top, they were 30 minutes late from the time given for pick up, and it also took forever for a single employee to even greet me or ask me if I had been helped. This is a reoccurring issue at this store. Poor service all the way around. If the food is taking longer to complete a phone call should be made so the customer knows things are a little behind. Very sad service all the way around.

  Mr Pineapple
3 months ago
More

  Cassie Judd
6 months ago
This would be zero stars if it was possible we just waited 3 hours for pizza. 2 of the hours in the store! And still left with the wrong pizza! Something had better be done !

  Shanne Watkins
10 months ago
This is the second time we have order pizzas through the app and they were not done we we showed up to pick them up. It was a 45 min wait after the original 30 min wait the first time. Second time we waited 30 min and when we showed up the boy making pizzas was standing in the lobby talking with some girls and he said he had not started our pizzas yet. Would not recommend this store for pizza

  Peggy Caraway
5 months ago
had to wait longer for one pizza...when I got it home, it was the worst afew piece only had 1/2 the cheese and I even order extra cheese...and not really hot...

  Chuck Wells
2 years ago
Ordered a cheese pizza and got cardboard took it back and asked for the one i Ordered they said they had to charge me again.

  Johnnie Sue Wadholm
7 months ago
If I could give a no star review it would be better. IDK what has happened to this store in the last 6 months but it has really gone downhill. Maybe its the management who knows. But UGH NASTY DIRTY STORE!!!

  Robert Matthews
3 years ago
Beautiful new and larger store with plenty of parking and lighting. For a small town the people are blessed with the new set up that is clean and personal along with friendly. Constant traffic in and out the lines are seldom long. Original taste of their pizza helps keep the traffic heavy. Limited gas pumps in the city also keep the locals coming back. Nice place to do business.

  Evelyn Sherman
2 years ago
At first I was reluctant to stop here on my drive through based on the reviews I ve read, but decided to stop anyway. I was pleasantly surprised to find a clean store and very courteous staff! I mentioned the reviews and a customer commented that it wasn t uncommon for the locals to be petty. Just goes to show that not all reviews are justified! I highly recommend stopping here. Good people Great service, especially for a night crew!

  Trevor Tackett
a year ago
This is the first time I've ever left a review but this place deserves my time to leave a one star.Terrible service by all except 2 employees.Long lines.No food in warmers about 50 percent of the time.

  Xxpighammerxx
2 years ago
Service is horrible. Some employees there are rude and nasty. Tonight I went to get cash back on my debit card and the woman refused. Said not enough cash in her drawer. Gave me the impression she was just too lazy to do it. A freezer product wasnt on the shelf but i could see new stock directly behind it in the freezer. Asked the woman working to get me one. She said they arent for sale, and refused. Which was an obvious lie and seemed again to be too lazy. She became rude, disrespectful and uncaring.I work at a business near Galena and i would never treat our customers the way they do! Many of our customers refuse to go to Casey's in Galena. A woman and her 30 year old son with Downs Syndrome came in recently and said Casey's refused to sell him beer because of his handicap! While she was standing next to him! His mother and legal guardian! There is NO legal reason to refuse him service. I checked. The mother was trying to teach her son life skills and was near tears telling us about it. She refuses to ever go back there ever again. Discrimination. I hope they sue.Where is management? Don't they see any of this? Why arent they taking action? Or do they not care? From the previous reviews i've read, and my customers that i have talked to, this has been going on for months. And its the same Casey's employee!I Don't recall seeing ANY management in there since the old store. Do they ever leave the office? Do they ever train employees?Casey's management needs to improve, hire the right people, and train them better in customer service.I for one will not be returning to Casey's in Galena.

  Jake Reed
a year ago
Line could move a lot quicker if the cashier was not trying to sale her own goods at the counter.

  Joe Shockley
3 years ago
Worst experience I ve ever had at a Casey s in the Midwest. Terrible customer service, both times we ve tried to order food, we were pretty much talked out of it by the employees. Not blaming this on Casey s as a whole but they may need to rethink who they have in management there.

  Nina Fodale
3 years ago
I love this new app that they have to accumulate points to put towards future purchases not to mention their pepperoni pizza is to die for!

  Nick Toney
a year ago
If they say 15-20 mins on your pizza they are referring to when they will start making your pizza not when you will get your pizza

  Leland Lovan (IamMcLovan)
3 years ago
I love Casey's, especially since they started the rewards program. By the way the Taco pizza is the shizz

  Bobby Wells
2 years ago
Horrible customer service and them getting your pizza order right is very rare.

  James Burcham
3 months ago
More

  Jayden Conrow Bogard
3 years ago
The pizza is way too greasy. But other than that its fairly decent.

  Lisa N Coleman
4 years ago
Have the most amazing pizza around. I go just for that a lot!!

  Beth Hixson
a year ago
Gas was cheaper than what the map said...woot woot!!!!!

  Brittany Hayes
3 years ago
Called twice to order pizza, the phone just ranged forever!

  Rachel Babb
4 years ago
Quick, convenient, easy access, and quick snack/breakfast items.

  Greg Vincent
3 years ago
The pizza here is really good.

  Alice Sloan
3 years ago
Love their pizza slices

  charles springer
3 years ago
They have many things that you will like

  Howone Hazley
3 years ago
Same cold drinks and snacks I'll be back.

  Marcia Morlan
3 years ago
Good employees very reasonable

  Vallerie Hayden
3 years ago
Always friendly and a pleasure to visit.