Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Austin York
4 days ago
Double charged us and many others in the community, dumb new rules such as no longer picking up trash in alleyways and others. On multiple occasions they don t pick up trash when it s supposed to be picked up due to equipment malfunction or weather. If your equipment breaks, have a backup plan in place, as for weather, many of us have to work even if it s cold outside, buck up and go to work. My experience with them has been nothing but awful, go with Four State Sanitation if your looking for quality service.
Heather Woodruff
3 months ago
Implementing a new trash service. Were told to put trash can out front. Put trash can out front and 3 weeks later our trash has yet to be picked up. Bill is paid and always paid before the due date. Numerous messages have been left and no return call has been received back. This is very poor customer service. We have had trash service for over a year.
Timnamy Sprague
2 months ago
Two weeks straight they didn't pick up our trash no explanation or any kind of help we called the office twice and were told they would send truck to pick it up within a day. They did not in fact do that at least they picked it up on the regular day I guess I should feel honored that they chose to do there job once every three times and I took pictures of the trash can so they can't say it was because we didn't follow the directions. no excuses cards people pay you for a service you need to do the job
Paul Hanney
a month ago
I really loved Short s trash service. CARDS, on the other hand, just seems to be having a hard time getting going.3 days late on picking up trash, missed picking up trash- once again, here it is Wednesday, the day I should have wheeled our empty container back to where we keep it, but our full container is still sitting out by the curb.I really miss the good old days of consistency.
Connie Wilson
3 months ago
I changed to 4 state sanitation. They pick up in the alley and will pick up trash in your own receptacles. Nice people to talk to also unlike Cards. Shorts was a great service but the new company has too many rules and the lady at the office could care less if you change trash services. She is hateful and rude.
Bobbi Lake
3 months ago
We loved Short's Trash service, they were always kind, they were friendly and they were cost effective, transparent and efficient. This new trash service that came in is none of those particularly cost effective, transparent or efficient. To charge a $50 "bulky fee" for trash bags and boxes that wouldn't fit into a trash can AFTER CHRISTMAS is just bad business. Not to mention the fact they changed where we could put the cans but didn't tell anybody, they changed the date of taking the trash without informing anybody . They have not notified anybody of any of the new policies, changes, or prices and just wait for people to call them to find out what is going on instead of being ahead of the curve and telling people what to expect. There are surprises every week it seems. I'm very dissatisfied.
Alicia Underwood
3 months ago
We were with Shorts for two years and we were very happy. CARDS bought Shorts and they changed a lot. No alley pickups. Charging 5.00 a bag left outside of the cart. Must have trashcan on curb 3 ft away from anything due to new trucks that lift the bin rather than someone getting out. Our trash got left because it wasn t exactly three feet away from an object. I called and they said they sent out a flyer and a robo call which I did get. But because it wasn t exactly three feet they left it. Said they would come back out to get it for 25.00 (what?!? Lol)At least give your customers a grace period to get adjusted. Or personal notice if they aren t doing exactly what you want.
doug starr
a month ago
Incompetent is the nicest word i can say about this trash service. pay your bill for three months ahead of time and somehow you still owe money. they occasionally forget to pick up trash and when you call, the woman is rude. worst trash service we've ever had.
Rosemary Stapleton
4 months ago
Changing to street only pickup even in neighborhoods with retaining walls in front of all houses is a horrible decision. All that does is make life harder for the disabled and elderly. Also, there's WAY too much street parking on narrow roads in Pittsburg for that.The person who answers the phone is very nice though!
Diana Meyer
2 months ago
I moved in town and I signed up for trash to be picked up with a walk-up meaning they come up to my house to get my trash. Anyhow, it's been 3 weeks and I've had to call 3 weeks to the office The woman at the office has apologized to me every time because they have not been picking up on Mondays like they're supposed to They pick up the people across the street from me and then get in the truck and leave. I'm getting pretty upset with this. Keep in mind they are not short trash service anymore It is a different company.. okay
Amanda Middleton
2 months ago
My trash hasn't been picked up in over 2 weeks, I've called many times, left messages, and I know the weather hasn't been great and they are running behind but they need to pick up the neighbors trash too that has been sitting for weeks without being touched. Bill is paid up.
Robin Philipp
3 weeks ago
3am trash pickup in our sleepy little neighborhood! The beeping trucks woke me and have kept me awake because you can hear them for blocks! Give me a break you don't need to be out this early in small towns.
Layla Bradfield
3 months ago
customer service has just gone down hill since they took over! Very rude! Changing to street only pickup without any notice (no phone call, letter, or post on the website) was a poor decision, how are people meant to get their trash picked up before it s overflowing if they don t know about these changes!
Travis B
8 months ago
First let me start by saying I live on the west side of Riverton towards Columbus (rural area) and if you are looking to get away from the "local trash service that I won't name but we all know then look no further" I have just completed my 4th month of service with Short's and I have to say I have never been happier with trash service for my area. I have to fully disagree with the previous owner's grandson this service is top notch. i've listed below the things that make me happy.1. Always on time on the right day and always put my can back off the road2. Never have to deal with them (because they do it right)3. Very large very nice Trash Can4. Auto Pay/Rate (very reasonable for my area)
Lord McStufferton
3 months ago
Trash hasn't been picked up in two weeks but for some reason we still got charged for trash service .When's a good plan for us to file complaints with the city?
Tikesha Weathersby
2 months ago
Have had problems since shorts have become the company cards i have had problems with the trash service not picking up my trash for a min will be looking for nrw trsh services theu have no problem wanted u to pay but they services aint that great
Crystal Mitchell
2 weeks ago
Wonderful service, affordable, friendly and helpful staff, highly recommend! I've been using for 4 months now and haven't had any issues.
Michael Bean
4 months ago
Ever since CARDS acquired Shorts it s gone down hill. Shorts used to take yard clippings and extra trash for free but cards charges. I miss Shorts
Tiffany Joseph
2 months ago
They are terrible they charge more than the other companys and yet some how charge the customer fees when they fail to do there job, it's been a few months since they took over the other trash service and they have failed to pick up the trash most weeks
austin lawrence
a year ago
My grandma short would be ashamed Of how the new business owners are now operating the business.Our family was never like this to clients I really wish they would change the name because it looks bad on our family s name. I had to cancel my commerce bank card due to FRAUD so literally- 1 month in between. I called to update my card because I just got my new card in the mail FINALLY and wanted to pay my bill. They said- I had to pay a reconnection fee and a return fee . Like realistically what are you reconnecting your picking up trash on the street, So $60 in fees to restart my service. To put that in perspective that s 3 months of service just in fees. I paid my bill but I I won t be doing business with them anymore going forward.Sorry not sorry :)Service: Trash removal & disposal
Becca Clay
2 years ago
We decided on Shorts, because they were the only company that answered their phone in a timely manner. Everyone I talked to was friendly and helpful. In our year with them, we have never had problems with pick up, and they will take any small pieces that won't fit in the trash bin (within reason). Their prices are reasonable, and they're overall a great company to work with!
John Kennedy
9 months ago
We have always had great service with Short s! Very reasonable and professional. They are definitely our go-to Trash Company.Services: Dumpster rental, Trash removal & disposalServices: Dumpster rental, Trash removal & disposal
A Kirkland
3 months ago
Shorts has amazing customer service and wonderful people who run the business!
Leanne Klamm
8 years ago
Poor service. Our trash actually picked up less than 50% of the time the 1st 2 months. The 3rd month only picked up 1 of the 5 weeks. The owner was unbelievably rude when I called to try to give them a second chance and she cancelled my service suggesting they picked up my trash and my neighbors must be putting their trash out in my driveway after they picked up my trash and hung up on me. A couple days later called to say I was right and driver confirmed they hadn't been picking up my trash. I always try to support local business especially small business. Usually works out great. Not this time!
Billy Holland
3 years ago
Shawna Smutzler is a always helpful and kind. Her customer service skills are way above average. Also Sorts Trash service actually provided a container for us to put our trash in. The drivers are always nice and courteous when they come pick up the trash. Also it is a privately owned company and it always helps the community when we support locally owned Businesses
Micah
4 years ago
The front office always has great customer service. The guys always place my can down and don't throw it across the yard like other companies. They do an excellent job. They do pickup very early so you have to make sure your trash is out by the curb at night.
trebor
4 years ago
This company has went down hill after shorts sold it. I have been a customer of over 7 years and was happy with the service until this new management took over....They try to charge me an extra fee for the same amount of trash that shorts took no problem. Also they dont always pick up the trash on the day they are suppose to and instead sometimes a day later. I dont recommend this trash service ever since the new owners came along.
Keesha Hervey
5 years ago
Absolutely amazing company, nice service, and very kind drivers. They have surpassed my expectations. They even were nice enough to take the trash the other company left behind when theother guys went out of business. Super reasonable prices too. Definitely who will always have for trash service.
Andrew Williams
a year ago
Wouldnt recommend. Keep looking. They Bill but dont pick up the trash two weeks in a row. If you bill, complete the service. Bad buisness ethics = bad review!
Jade Ellen
4 years ago
They have went completely down hill since switching owners. They keep trying to charge me for "their" cart even though I did NOT get my cart from them. They never pick up on schedule. They will either show up at 3 in the morning or not at all. The customer service is just about non existent. We are done with them. Definitely DO NOT RECOMMEND!!!