Dillons

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Titan Kellogg
a month ago
Could use friendly help employees that actually no were things are bring back the Chinese restaurant delia could use better food free samples

  peter b
9 months ago
So far worst dillions I've seen. Customer service is extremely poor. Product selection is horrible the 2 main items they carry is bar-s hot dogs and tv dinners, they have so many bar-s hot dogs that they take up 2 freezers. Food is expired its ok just put a clearance sticker over the date on Perdue chicken I overheard the manager saying to the employee. Manager there has no clue on stocking, merchandising, customer service. I've stopped going to eldorado dillions because of this I just go to Walmart which I don't prefer but only choices out here. Corporate really needs to come and do an assessment and re-train these employees

  Tracy Mills
6 years ago
The manager discriminated behind my back against my 3 month old service dog in training because he was barking at people. I over heard the manager say to an employee who checked my Service Dog ID "That's not a real service dog. Service dog's don't bark at people." Puppies and service dog in training bark at people, get over it! I wish the manager kicked us out so I can sue Dillons!

  Kelly P
7 months ago
On this occasion I went to the drive thru pharmacy. The wait was shorter than usual and the service was quick and friendly.

  Robin Ogle
6 years ago
Love dillons. They have lovely produce and great quality meats and breads. I found these delicious Ranier cherrys.. Yum

  Mary Lou Berg
a year ago
I am diabetic and it is so hard to find food I can eat. I went to dillons in el Dorado and found so many food options I can eat. They just need to get sugar free ice cream and I would be in heaven. It is my go to store now..

  Randy Kelley
2 years ago
There's not a lot of competition in El Dorado, where groceries are concerned! But it likely wouldn't matter to me if there was. Dillon's is easy to get in and out of, easy to find your way around, offers the best meats, and you can honestly get some bargains by using your shopper's card and digital coupons. Staff is usually friendly (are any of us 100% all the time?) and helpful.

  Wayne Leary
a year ago
I had just gotten off of work and looked a little grungy but I got believe that that should be a reason for employees to follow me around and act as if I was trying to steal something. Especially at checkout the attendant near self checkout practically hovered over me

  Nichole Eagle
5 years ago
For the most, our Dillon's is a pretty darn good store!! Some staff could improve on being a bit more polite. But most are really good! I think Stacy at the gas pump place is simply AWESOME! She always has the sweetest smile and very kind!

  Damian Mercer
5 years ago
This Dillions store has some the absolute best employees from the top down. Produce is always fresh and if you have any issues they are great to help! The meat department is always up on its game and the staff are good to help to find that perfect protine for your next meal. The checkout staff are always friendly and kind.

  Josh Blasi
5 years ago
Friendly and convenient. The employees really care. I was buying soup and crackers for my sick wife and came up a dollar some short in my rush. One of the employees paid for me! Dillons will always get my business. Outstanding customer service.

  Matthew Young
5 years ago
The Hispanic woman that's the manager there is AWESOME. She was very helpful and friendly. I only wish that her great personality would rub off on the cashiers. They were very very rude and have no care for customer service

  Suzie VanTries
6 years ago
Brightly lit. Well organized. Special pricing on things I typically purchase. Can earn fuel points for cents off gas for my car. Produce is always clean & fresh. Staff are friendly and very helpful.

  Tricia Clark
6 years ago
I love Dillon's but today in the self checkout , a guy was really rude. I needed something taken off my order and he wasn't nice at all. What happened to good customer service ?

  Gilbert Marispini
7 years ago
Very great deals and promotions. The pharmacy is the best in town and the gas prices are always great. I love the amount of options in products you have to choose from. The hot food is a safe bet for lunch as well.

  Pete Levy
6 years ago
Very pleasant smaller-town grocery store. Clean, well-lit, orderly, attractive, with meticulously arranged displays. A little more expensive than Walmart but worth it for the much better experience. Better at carrying premium brands (when I cook quality counts!) than Walmart but gradually phasing out many preferred products for Kroger brand, which I avoid. Nice staff will bend over backwards to help. Very good produce. Notably good meat department with excellent product and a butcher staff that is very willing to help with special requests.

  Susan Ballard
2 years ago
Easy to get around. Found everything. Got help in the meat department. Great Boneless Ribs! Cashier greated me and was helpful with glass bowls I bought. Much better than my Andover experience.

  Trish Guse
6 years ago
El Dorado Dillons is clean, well organized, and the staff is friendly and helpful. We shop there daily.....sometimes several times in one day. Our only disappointment is that items we purchase regularly are often no longer carried and we have to drive out of town. We are gluten-free and dairy free and it is difficult to purchase what we need when it is no longer stocked. When we ask for those items to return we are told it won't happen. Would we rather do all our shopping at our local store? Of course! However, we have no choice but to drive to Wichita.

  Colby
7 years ago
Well I went to go checkout at the lane at where my girlfriend works to give her a lil surprise of me coming to visit her while she checks me out. Then this lady with a very rude attitude comes up and says she can't check me out due to family reasons. This is utterly trash and I felt very displeased with the staff and the supervisors that would hire such a disrespectful woman.

  Watts Sami
4 years ago
My experience for today when I went in at 9:30 pm knowing they close at 10pm I went in and out (was at home by 9:55) The lady that was closing today 4/7/20 was complaining the entire time about customers waiting last minute to buy stuff saying they needed to get out, complaining she had to have everyone out by 1015 at latest. She wasn't letting people use the other 2 scanners of the 4 because she had already cleaned them and closed them (she opened them back when the line got backed up). The whole atmosphere was dull and was angering people. I get her anger but maybe she needs to start opening instead of closing and complaining to her supervisor instead of the customers.

  Katie Henderson
5 years ago
If you use the self check out count your change or cash back! The machine shorted my change, but cashier Liz was quick to make it right! Great customer service!

  Michelle Davis
9 months ago
I don't have any problems I am one that does ask a lot of questions about things and haven't once not had one question gone not answered.

  david p
2 years ago
My favorite place to get food. The produce and meat are amazing! Also they never change the isles so that is great too! The best thing is it isn t walmart!

  Woodrow Wilson Crawshaw Jr
5 years ago
A great store to shop at. Their produce is always fresh when I shop, the meat department has good prices and they have so much of everything in the grocery line. Plus their advertised and unadvertised prices are outstanding.

  Joe D
11 years ago
After visiting many other Dillon's locations in the area, the El Dorado store is hands down the worst one. The staff is rude, unhelpful or unable to give basic customer service from the management and customer service desk to the deli. The pharmacists in the pharmacy department are the best in town however the clerks that work in that department are also rude. The deli staff is completely useless. The stock clerks are not bad and neither are the butchers. The cashiers and management are way too chatty for my taste and what is worse is if you don't make conversation back to them they will be rude to you every other time after that you visit the store. One manager said hello to me once and since then every time I'm in the store he follows me around. I had to call the Dillon's main customer service number to complain about him twice until he finally stopped. They don't have any sort of a range of items in stock. For example they are the only supermarket I've ever visited that doesn't stock tofu, and they don't even sell common items such as creamed spinach. They have a form you can fill out to order a specific product with a box to drop it into but the box may as well be a trash bin. I filled out a form 5 times and have yet to receive the item I ordered until I finally gave up and went to Andover to buy it. If you are in El Dorado and are in need of groceries do yourself a favor and go to Walmart.

  Laymon Leonard
3 years ago
The staff here are the best. I was stuck in El Dorado with nowhere to go and they allowed me to sit in front of the store until I received money via western union. I thank and appreciate them so much.

  John A. Hammond Jr.
4 years ago
Went to buy a money order for $2, paid for it, then put it in a plastic bag. Then had to find a restroom, and since most are in back of store, I headed that way. Then I asked a guy who was working therewhere restroom was. He said up front, in the corner. I went , and when I was leaving, the store managerErica, took my bag, after accusing me of theft, ripped the bag open, and gave back my recipt, and money order. Thanks for tteating me like a criminal over a plastic bag.I gave up my dillons card, because I don't intend going back there again.Will be taking all my buisness to Wal-Mart everytime from now on.And if for not having to mark at least 1 star they wouldn't get any stars on the review.The store manager need some real help!

  Amber Kerschner
3 years ago
Today my mother and I went to the deli and Charlie (I think was his name) helped us. He was very professional, and got us our order quickly! He deserves a raise :)

  Rea Manderino
6 years ago
Decent selection of, well, pretty much everything you could need for a weekly grocery visit. Produce is kept fresh, natural goods are nearby. Acceptable hot and cold lunch options.

  Kera
4 years ago
The Chinese kitchen is terrible at this store. The employees who work there close up early everyday and have lame excuses as to why there s no Chinese food at 3PM or 4 PM or 5 PM. There is one guy who works in this area who is snarky when asked about the lack of food or if the food is present it has been in the warmer way too long, or they lack a decent selection. It is pathetic Dillons has a big banner on the front of the store advertising the Chinese Kitchen however it is open very minimal hours. I have lived in several other towns in Kansas and the El Dorado Dillons is by far the worst I ve ever been to.