O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  ethel bird
4 weeks ago
I've been going here for a while for all my truck parts but this time I needed info on a part for my lawnmower wasn't sure they could help but I asked questions and they had the answers I needed and it wasn't too far out of the way they got my mower running that very day thank you O'Reilly.

  Kimberly alexander
3 months ago
Great customer service. Like "everywhere" these day prices are super high. But fixed our needs

  Jennie Apel
a month ago
Great place helpful guys there always help me with something

  Rick Donley
a year ago
Hats off to Augusta night crew on weekend of Jan 6th. About 7:30 at night I pulled in because I thought my lights were dim. The two crew members were super helpful. The young man explained the three options and I chose the whitest I could get (older driver). I come from the sealed beam era so was kind of at a loss as to how to install them. Young man jumped in (I didn't have to ask as he say my frustration) and replaced both. The lady working that night was a wealth of information. I hope you have these two pegged for management positions. I've been in management for 20+ years and these two had customer service in spades!

  Amber Sheets
2 years ago
Went in to get a Wix Oil filter and synthetic oil told the guy behind the counter the year make and model of my vehicle he got the oil filter I grabbed the oil and I was out the door. The way all shopping experience should be get in get what you want and get out. Job well done.

  Jacquelyn Wilson
a year ago
O'Reilly's is great they have a wonderful staff and they're very helpful and their locations are all over the Wichita and greater Wichita area.

  fawna chandler
2 years ago
Fantastic place!!!! My son was stranded with a horse trailer, a baby and a pregnant wife. Oreillys in Augusta, Ks went over and above. These are the kind of people that make America great. Thank you guys for all your help. You will never know how much I (we) appreciate everything you done!

  moldavite66
2 years ago
Kathy is a rock star she changed my dying battery in the freezing cold with no complaints and lots of patience as my old battery didn t want to come out. I am happy to have a new battery Great customer service

  Robert Gould
a year ago
My recently purchased battery was not up to par so they exchanged no problems. Cold weather did not help and me not driving truck enough to be fair.

  Allen Clark
5 years ago
Very knowledgeable and helpful staff! I had a serpentine belt come off of my car. Pulled up, and Kevin, an employee, was very nice and identified it easily. Sold me a new belt, and even replaced it for me in a timely matter. I would definitely recommend this location for your mechanical needs!

  DOOD J
2 years ago
Pretty basic O'Reilly experience, unbelievably slow, spectacularly unknowledgeable. Seriously, I question whether some of these folks have ever seen a vehicle before. Thankfully, I don't seek advice from these folks who are all too happy to spew misinformation and bad bad bad advice. I'm thankful there was one nearby, but unless you're ready with the part number and a lot of patience...good luck.

  BEAMER PHOTO'S
2 years ago
The staff was very patient and helpful. Great store and employees too. They are definitely a notch above many other store's in South Central Kansas.

  J VideoPreacherman G
6 years ago
Dave and Melinda are awesome. They care about their customers and their cars. They have kept our cars running good for years. There are few business people I trust as much as them. If you need a great mechanic you can't do better!

  Kristel Knaak
2 years ago
The older lady needs a new pair of glasses or a new job. 4 times in a row she sold items that wasn't for my truck year. 4times I had to bring them back. What's the point of a computer if you don't use it right. Then if you read the boxes like I did when I got home..... right on the side it showed it wasn't for my truck. when you call to find out how much the tpms is on a 2010 Chevy equinox. Go ahead call! The man will tell you..."You can't buy that you have to call Jim here in town & he will buy it from us." I'm sorry. I'm not paying someone to put it on when I have the tools to do it. Horrible place for business.Don't forget the lack of answering the phone. That's a really good slow go of a move.

  Rob Schmidt
8 years ago
I have used the Auto Shop numerous times and always come away satisfied. They are all very experienced technicians who can diagnose a problem better than any shop I've used in the past 25 years. Their prices are better than anyone else in the county to boot and they always seem to come at cheaper repairs than others. To top it off they are very nice folks in all my past dealings.You can have your vehicle repaired, cheap, fast, and correctly...but you only get to choose 2 of these categories. If you favor cheap and correctly this is the place for you. They aren't fast because they are so busy due to their excellent reputation. Call ahead and schedule repairs if at all possible.

  Victoria Pearcy
a year ago
Slow but decent service... seem to be more serious help to men that come in which is irritating as a woman trying to get something done.

  Pete Hanson
9 years ago
Auto Shop has fixed my '93 Honda on two separate occasions. Both times were to my satisfaction. You need to call for an appointment one week before you actually want them to work on your car, because they are that busy, because they are that good.

  JayC Odle
a year ago
There was an older gentleman that was so nice and very knowledgeable. Thank you for hiring that man he's helping your store and he helped me. Thank you.

  Jeanna Smith
2 years ago
Had to wait long time to get someone to help me. Didn't get all the parts I needed, went back next day to get other parts. Not in stock!! Had to wait another day for parts to be ordered.

  Cate Jewell
2 years ago
Prices are a little expensive but so is every other item we have to buy at any store. What online said was in stock at store, ended up not being in stock so had to wait an extra day to get our part.

  Michael Brock
4 years ago
They were very helpful and made sure I got the best deal that I could afford, didn't have a lot of money but they found me the parts that I could afford, will go back there again.

  Robert Johnson
a year ago
NIGEL waited on me.. Made sure I had the right part for my car Asked everything about it EXCEPT the color... was great

  Blake Schild
6 years ago
Customer Service, what's that?I went in to get a factory paint touch-up kit (with my well behaved 2yr old and 6yr old boys) I clearly have my hands full. I explained what I needed. First clerk, "Not sure, I'm not the paint guy". Second clerk, "code could be inside door", third and fourth clerk...silent, but listening and looking right at me.. Note: found out later the fourth clerk was the "paint guy". So my boys and I went out to get paint code from inside the door. No-one offered to look it up or confirm whether it was actually inside the door, or under the hood, or in the glove box. So I googled it at the store and determined where the paint code was located. It matched what I found online. Headed back inside, first clerk said "oh yeah, that sounds right." "Great! Let's get it mixed up" I said, Second clerk, "Oh the paint guy went to lunch."What a joke!! This is why I've always hated going there. I only go here as a last resort to NAPA or AutoZone.

  Hollie Cash
5 years ago
I love that they know what they're talking about and always willing to help for free (plugging your car in for the diagnostics test). I also like that they have most parts in stock and for good prices.

  J's D's
a year ago
Never had a bad experience here they are always willing to help however they can

  Henry Harvey
3 years ago
The Augusta store personnel are quite knowledgeable and helpful! I have never had any problems with getting the right parts!!

  Linda Gibbs
a year ago
I had a dead battery I live in the country. I had bought the battery from them, a employee came out to my home and replaced the battery and charged me nothing..I'm very grateful for this stove and their employees...

  Mike C
7 years ago
Staff is very knowledgeable and friendly. They even went the extra mile and helped me install a minor part when I was having trouble.

  Cara Appelhans
5 years ago
These folks did a great job helping me with a battery issue. Friendly and courteous.

  Cameron Mainland
3 years ago
Very helpful, knew exactly where the things we needed were, typical mid western old lady was very nice