O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Travis Miller
4 weeks ago
So tired of people that don't care... Need parts for cars from the 70s, smug kid says he doesn't know what they are, says not many that old on the road anyway, and they are before he was born. Didn't care to learn, just not interested. If you work in an auto store you should be an auto enthusiast.

  Derek Johnson
a week ago
Poor customer service experience, I'll take my business elsewhere.

  Jessica Gulick
a year ago
I bought the wrong headlight replacement bulb and when I went back in Josh was very helpful and ensured I purchased the correct one and even installed it for me. He also helped me pick out new windshield wipers then install those for me as well. Great customer service!

  Mark Simpson
7 months ago
Travis the manager went above and beyond when I had a battery problem. I greatly appreciate the service I was provided.

  Mindy Hauser
a year ago
Staff was very helpful. What I needed was in stock and I was able to purchase it right away. They even went outside in the cold weather to put the new part on my car for me. At no charge.

  Cromm 1982
2 years ago
Called ahead, they had the parts waiting for me. The cost was extremely fair. Had to do the repair in the parking lot, which was totally cool with them. When I didn't have two necessary tools, they let me use their personal ones. These guys were GREAT. THANK YOU

  Zak Larter
2 years ago
I'd like to preface this by saying I am a complete novice when it comes to cars. However, when I do need to make a small repair, this is the place I go. I ask when where a specific part is, they show me, provide advice, and have me out the door in no time. They're not judgmental and very helpful. Prices are fair, the store is clean and organized, and if you cant find it, they're happy to help.

  Shelly Boggess
8 months ago
The waverly store has great employees that know what they are doing and are very helpful in answering any question you may have

  Viking
2 years ago
Terrible service. Definitely not customer friendly and could care less on customer feed back when calling to make a formal complaint. Ive been a loyal customer for years. The last 4 times ive recieved the wrong part, argued with an employee that didnt know anything about the type of part i was looking for, for 2 suvs. I do NOT recommend going there. Im taking my business else where.

  benjamin kimball
a year ago
Used to be a great store. Covid forced them to adjust their hours but as of now (April 2022) they still close WAY too early. 6pm on a Saturday is ridiculous.

  Jason Calkins
5 years ago
Terrible customer service today. One guy on the phone at the counter (he is clearly busy I understand that) but the three guys in the back doing nothing after each one clearly saw me waiting gets me pissed. Their loss though I ordered everything from advance in Waterloo instead. Cost me about 1600 bucks

  Danielle Bobst
a year ago
I had a heck of a time with my air conditioner in my car. Both employees helped me so much with advice & the "how to" with my vehicle.They both deserve a raise!

  GS Dykstra
8 months ago
Friendly staff.. installed our truck battery for us and had the battery cables we needed for the RV

  Kelly Ladage
2 years ago
Needed a replacement low beam bulb for my 2012 Chevy Impala. Went to Walmart and Norbys first but they didn't have the one I needed. Went to O'Reilly's and started using the computer on the shelf for identifying wipers and lighting. A man (employee) in overalls behind the counter hollers what wipers do you need. I said I am looking for a low beam for my car. He hollers, "you are using the wrong thing" even though it clearly states wipers and lighting. He did end up helping me find my bulb but I thought he was rude and unprofessional. The conversations that were taking place while I was checking out were also crude and unprofessional. Going forward I will refrain from using O'Reilly's.

  Crystal Fiske
5 years ago
The employees here are very nice and helpful. O'Reillys is the best auto parts store for me. I've never had a bad expierence and every time I need something they surprise me with their awesomeness.

  Clif Rubicam
4 years ago
Called this place at noon and had them set some parts aside for me. Got there at 2:30 expecting to buy the parts that they offered to hold for me but nope they sold them to someone else. What kind of business is this? They did say I could wait around until 3:00 and they should have another set of hub assembles in. I didnt wait around.

  Thomas Impellitteri II
2 years ago
Often went here for small repairs or changes. Had asked one of the individuals to help with a battery changed since I didn't know exactly what to do, and ended up frying my alternator in the process. Went from a $200 repair to a $1000 dollars.I might still come here for parts or accessories, but never for any kind of service again.

  Jesse Duke
5 years ago
They have very low knowledge of cars! Not all the employees are worthless but alot of them are! If u are not sure exactly what u need, they will often give u the wrong part! If u are not there in person to veiw the part they are giving u, they will likely screw it up! Very poor in my opinion! Even if u call in, & they tell u that they have what u need, often when u arrive u will see they didnt know what they were talking about!

  J. J. C.
5 years ago
They could not install a car battery for me because there were only 3 people working. Pretty sure the other 2 could've covered for him during the 5 minutes it takes to install.

  Aaron Jorgenson
a year ago
For the two guys working Tues-18th I made it home and the truck ran great! Thank you for your help.

  Stacy Marson
2 years ago
I really like coming to this place and the staff here helps in every way they can with the knowledge they have.

  Dave Inselmann
5 years ago
I really like how they will help you with things like reading codes on check engine lights and installing items like windshield wipers.

  Rod Kramer
4 years ago
Very helpful , even got out old paper parts books to find the part I wanted, I'll go back again.

  Brian lastnam
2 years ago
O'Reilly sent me an email, and then rejected my response to the email. Maybe don't email me anymore.

  Candice Carroll
2 years ago
Haven't carried t6 full synthetic oil for long time!

  Georgie JG Gomez
2 years ago
Very friendly and helpful workers. They take old oil too.

  Jaimie Aguilar
6 years ago
Excellent service. Assistant manager really knows his stuff

  Lyle Johlas
4 years ago
Prices have went up probably another benefit from Trump's tariiff program.

  Greg Smith
4 years ago
Had exactly what I was looking for and got it immediately. Fast & friendly!

  Michael Hoeper
5 years ago
Great service. I enjoy the stores.