Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Mike Hurt
2 months ago
I needed winter tires swapped on last minute and called. Wasn't sure if they did that and yes they do tire service! The man on the phone was pleasant and the service on arrival was fast.I pulled up, gave the keys, and it was done in about 15 minutes. They have a nice waiting area. I asked them to check an air leak issue and they did no hesitation or cost. They found a nail which they normally fix flats. They even aired up my tires.The cost was very reasonable. (Much lower than the dealerships and full service places I've been using)I will be using this Jiffy Lube for every seasonal tire change and oil changes too. Thank you to all the hard workers there!
james mcintyre
a month ago
Employees are nice and polite. Unfortunately their work isn t the best. From oil filters not screwed on all the way to loose lug nuts not tightened after a tire rotation this place has burned me too many times. Wish I had better experiences here.
Meghann Awtry
2 weeks ago
The service was prompt, efficient, and thorough. We sincerely appreciated the military discount and enjoyed talking to the service worker who (we learned) was also in the Navy. Great overall experience!
Katie Paustian
2 months ago
This location is great! Always professional and quick. Went in for an oil change and because my check engine light was on. The guys working on my car kept me updated and informed on what was wrong with my vehicle. Didn t feel pushed to add on extra services or do anything to my car I didn t feel was needed. I will always go to this location for my car needs.
Julia Howard
5 months ago
Today I went in completely panic stricken with the amount of oil my vehicle was leaking, I had never been here at this location before and was just looking for some help. I was greeted at my window by a very nice long haired gentleman who walked me through some options and assured me they would take a look. So, I waited in the warm lobby and let them do their thing. They came in frequently to update me with their findings and make sure I was doing okay. The two men that helped me ( I unfortunately didn t get their names) went above and beyond for me today, and were the most down to earth guys I ve met. They were very professional, and didn t sugarcoat what was going on with my vehicle, but also laid back and almost gave off a big brother vibe, with how relatable and understanding they were.They gave me price points and told me step by step the process of going about fixing my cars problem.I will definitely be returning for any service and repairs needed, and will recommend this location to others! Thank you guys for your outstanding work and truly amazing customer service.
Justin Merical
3 months ago
Me and my friend stopped in today and being i used to work there do know what to expect. We did not recieve the expectation. Open pulling in the open sign was off and so went in to find they were open. After very little communication from the csa we waited and then he came back to finalize. We got into car afterward and they didnt vacume or wash windows. So after a ten dollar discount ended up paying 46 dollars for the service they didnt even provide. Sorry i recommended it to my friend.
Carol King
2 months ago
Absolutely Wonderful Customer Service. I appreciate the care my car and I get when we visit the Waukee location. Thanks Guys!
kyle leksell
3 weeks ago
Very accommodating, respectful, and trustworthy not out here to just try and put greedy money in there pocket for things you don't need at this waukee location.
Katerina Suther
6 months ago
I stopped by today, Tuesday, around 10:00 a.m. Nobody was at the desk, so I went into the shop and asked for help. Upon hearing my need for an oil change and tire rotation, one guy came up and told me to come back in an hour. He stated that it was just him and his coworker there and said the coworker was doing inventory and was upset, so he wanted to "let him do his thing." I left, and after reading other reviews, this is a blessing in disguise.
Katie Gilbaugh
a year ago
Great location! Very clean, lots of space to get work done in the lobby. Very friendly staff, which is a huge plus. Impressed!Services: Tire rotations, Oil changeServices: Tire rotations, Oil change
Ken Crow
6 months ago
The manager and technician were extremely depressed as apparently the regional manager had just berated them for working overtime. Jiffy Lube needs to terminate this regional person as he is very bad for morale.Service: Oil changeService: Oil change
Jonas DeSouza
5 months ago
Fast service with great quality. Excellent customer service. Thank you to the guys in Waukee.Service: Oil changeService: Oil change
Ivory Variety
a year ago
Called ahead and understood it was a walk-in, no appointments needed. We get there and no one helped us at all. Someone was in the office the whole time but no one said anything to us. He came out to talk to another customer but didn't acknowledge us. After waiting about 15 minutes one of the workers came in and asked if we've been helped. He let us know that there's a car in there that was waiting for the customer to call them back (they weren't there) and had no idea when they could get us in. So one star for the nice technician that came in and asked and another star for the cleanliness.
Cat Bethards
4 months ago
Fast, friendly service for oil change & tire rotation in Waukee! Recommend!
robert falcon (Phalkan)
a year ago
Needed a quick oil change on Tuesday April 4 freaking knocked it out of the park! Absolutely amazing employees! I mean sure, the oil change was perfect, but I will always go back here bc of the employees. Wish I could recall the guys name that helped me. But everything about my interaction was incredible and I will also direct all my friends and family to the waukee Iowa location for sure!Service: Oil change
Glenda Zimmerman
a year ago
The manager, Laken, was the very accommodating. There were only 2 other guys working today. He told me how long it would take to get to my car. He was right on point. It did take awhile but I was willing to wait. It was an hour but I feel like I was treated great and the job was done right.
Jennifer Richter
7 months ago
Everyone involved in my service was so nice, polite, friendly and super quick! Great experience!Service: Oil changeService: Oil change
rm d
10 months ago
5 stars, if I could give 6 I would. I was on a road trip and had been traveling for 3 days already, I checked my oil after adding some at a gas station and found there was too much added, I was so flustered knowing I would need to get some removed, that I forgot to replace the oil cap as I drove from the gas station to Jiffy Lube. Needless to say, oil exploded everywhere. Lakan was beyond AMAZING. He fit me in, put degreaser everywhere the oil had splattered, and restored the oil to the proper level. And he did this all without making me feel like the total idiot I felt like. I would HIGHLY recommend coming here. Thanks so much again, road trip resumed quickly and ended up great.
Joshua Boaz
a year ago
New location, opened in January 2022. Tommy was respectful and walked me through each recommended service for my vehicle. Even though I only asked for an oil change, he was very thorough in covering the health of my car. I ended up replacing the engine filter and got an oil change. It was a reasonable price and I had a coupon for the oil change, so I'm happy with the service! Came in at 8 AM and was out by 8:30. Efficient and great service!
Brent Appeldorn
8 months ago
Had a great experience. Ended up bringing 2 of our vehicles in back to back. Management and employees were great to deal with.
Gigi Wood
6 months ago
Michael filled my tires and replaced two missing caps. Great service, quick and super polite.
Brian Dean
5 months ago
I wish they would not try to sell other services. They did not add air to the tires. They used to.Service: Oil changeService: Oil change
josie seibert
a year ago
No appointment, got right in, waited about 25min. They did an oil change and made sure my tires were properly filled. Oh, they also wiped down my windows inside and out. Cleaned windshield front and back. Would come back Services: Tires, Oil changeServices: Tires, Oil change
Dee Lawver
a year ago
I went in for an oil change and in one of my toughest years these guys went out of their way to give me not only great service, but helped beyond that and blessed my day also with kindness. I highly recommend this great and thoughtful team. Jiffy Lube in Waukee, Iowa.
Ruth Norris
6 months ago
The crew at this location were professional and efficient. The waiting area was very clean and has a work station with charging stations for laptops. Nice facilitiesService: Oil changeService: Oil change
Jody Hulen
6 months ago
The men that changed my oil and wrote my bill out very RESPECTFUL AND GREAT TIMING I was in and out quickly I would differently come back.
Holly Park
a year ago
Great place for an oil change, and they troubleshooted my passenger headlight for free! Great job, and does not pressure you into unnecessary work. 10/10 would recommend!Services: Electrical, Oil changeServices: Electrical, Oil change
Kevin Carlson
3 months ago
The team was very friendly. I was in and out quickly.
Djz Harris
2 months ago
Excellent work and great customer service
Duane Baedke
11 months ago
Stopped in due to seeing $25 off oil change. Very confusing on being waited on. After leaving I noticed I did not get my $25 off and truck windows were not cleaned or interior vacuumed out according to signature service details. Not impress with service at all.Service: Oil changeService: Oil change