Merle`s Auto Towing & Recovery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dorian VonNewman
a month ago
We tried this company out today and was very pleased. The driver response time was quick. The operator had a lot of experience. We were stuck for 2 days in mud, this company had us back on the road within minutes. Hands down this is the best towing company in the metro, and the only one we use from now on. The prices are fair, and they work with you. Quality customer service. We highly recommend this company, you will be pleased!!! Thanks again for going above and beyond, you are appreciated!!!

  Tracy Lovin
2 months ago
Awesome service! I was broke down during this horrid cold snap (-11 degrees out, -30 with wind chill) after blizzard like conditions at 1am. All other tow companies recommended I leave my car (with keys in it) and get a ride home from someone (I had no one to get a ride from) due to the recent blizzard and subsequent influx of towing it created. Ian (?) came through for me. I was freezing. He was prompt and courteous, especially given the fact the poor guy had maybe a quick cat nap the last 3 days. He made me feel safe and taken care of in a dire situation. My family and I will definitely be calling y all again if the need arises.

  Adam Adams
a month ago
BE AWARE AND DON T BELIEVE ANYTHING THEY SAY!!!LIERS and THIEVES Avoid this place! My son s car was impounded by Merle s and I spoke with them on four different occasions about picking up his personal items out of his car. He had a majority of his clothes, 6 pairs of expensive shoes, a MacBook and my granddaughter s stroller in the vehicle (which in the first conversation I was told that the car was full of items) after making a 2 hour drive to pick these items up I was given a few hand tools and a punching bag and told everything else was thrown away because it was trash.I was told to give them a call when I was almost there so I did with no answer after arriving I called again and was told someone would be there in a few minutes. An hour later a guy showed up acting very arrogant and trying to intimidate me.

  Tammy Harris
a month ago
Ian is a very respectful owner. He helped save my kids and I this winter. Noone was available but once he heard we had trouble he came a running.

  Josh H
a month ago
Best place in town been doing business with him for many years. It's ran by an x marine and his family. Happy to support our local small business.

  Sheev Palpatine
a month ago
I needed my car towed. So I had to Google and this place came up. I should have looked at the reviews! I had a 300 dollar watch stolen from me! A very arrogant person named Ian told me to essentially screw off.

  Scott Schrage
6 months ago
Dude was a typical tow truck dude prices out this world world world.They weren't open on Sunday said 50 extra buck If he had to release car to me. So Monday came I ended up pay 400 dollars for a tow and storage for 3 days? Crazy but it's all good......lol

  Josh Harris
4 weeks ago
Best towing and repair shop around. Very good people and friendly. Feels like being back in the garage with my dad.

  Justin Wentz
a month ago
Well to start very arrogant and a thief also came with my ex business partner broke into my shop in the middle of the night and stole 7000 dollars worth of tools that I worked hard for I have proof and I would never ever call a thief to tow my car their is nothing not true about this I have video proof of merles towing in my property from my neighbors and their is a police reportmatter of fact the thief that was my business partner josh h just put a review on here

  Courtney Schuman
3 months ago
The driver was quick and friendly he did a great job would definitely recommend him to everyone thank you so much

  Shantae Slater
8 months ago
DO NOT USE THIS TOWING COMPANY I REPEAT DO NOT USE!!! This is the most shadiest towing place i have ever used in my life i can t believe there still able to operate in Waterloo my son car was towed to them inside he had a Xbox some jewelry and some expensive shoes when we got the car back everything was gone i was so upset i tired to call the head office there based in a small town outside of Waterloo they are clearly all family no one helped they jus kept saying nothing was in there i had my car towed another time by them they lied first tried to act like they didn t have it (to keep it longer to charge more) i ended up having to call the police to meet us over there while he walked around in front of us in a treating manner showing his gun we exchanged some word when i asked him why he lied and said he didn t have my vehicle he said he had to do inventory first RED FLAG i called several other towing companies in the area and they said they do not do inventory they do not touch other ppls property only the police can do that the police made him release my car and he charged me $398 for 1 day saying inconvenience for me calling the police on him they are crooks liars and Thefts Do not use!!!!!Service: Car towing

  Kalynn Harris
2 months ago
I called to get my car that was towed after being stuck in the snow and the man on the phone started to cuss after adding and additional $150 to get my car

  Chris Lawson
2 months ago
Very helpful and flexible tryin getting my car back after app op nent

  Ricco Cooper
2 years ago
I don't recommend anyone use this shady tow company. My daughter's car was towed on Saturday night after 10 pm. I couldn't get it on Sunday due to them being closed.I went there first thing Monday morning and they charged me for 3 days of storage. The guy was rude and had a very poor attitude after I asked him why was I being charged for 3 days when the car hadn't been there 3 days. I asked to talk to someone and he said said he was the only person I could talk to and refused to give me any information. On top of all this my daughter left her wallet in her car and they stole her money out of it.They also charged me $125 for the tow and $50 labor on top of that! That's Ridiculous!Service: Car towing

  Denise Murphy
a year ago
Very nice man. He set up an appointment for my friend's family to get their belongings out of the car after a car wreck. He was there waiting for them. Very nice man.

  Curtis Graves
11 months ago
DO NOT GO THROUGH THEM they are horrible and rude i don't not recommend for people of color my car got towed and I gave the man my car keys with my house key on there and he refused to give me my keys until I paid him 200 dollars for a service fee then I ask why he can't just give me the house key and his response was "Because I said so" 0-10 highly do not recommend

  John Smith
2 years ago
October 5th I had a warrant my vehicle was towed from Casey's gas station I had $2,500 cash in there and it was stolen out of my vehicle and nobody seems to be able to do anything for me about it that's Waterloo for youService: Special vehicle towingService: Special vehicle towing

  Heidi Voigt
a year ago
This company is very shadyVery unprofessional This businessTakesProperty out vehicles and that does not this business needs Shut down let's do this guys.

  Alynn Reuter
4 months ago
Wouldn't let them tow my dog

  Barb Parizek
a year ago
Courteous, prompt, and no problem obtaining getting possessions out of towed car

  GotFuller GoldieLoCkS TLynn Ennenga
a year ago
Great people great equipment

  C Anderson
2 years ago
Great service and respectful guy Service: Local haulingService: Local hauling