BMW of Des Moines Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mamun Mia
a week ago
Before I went to the BMW service center, my car was fine. There were no oil leaks. I chose the BMW place because I thought they would do a good job. Even though it was far from my home in Ames, about 90 miles round trip, I still went there. I didn't want to go to a local place for an oil change because I thought BMW's mechanics would be better.But, after they changed my oil, things got worse. I started seeing oil under my car whenever I parked it. It was clear that there was a new leak, and it was because of the oil change they did. I was really upset. I've always trusted BMW and thought they were the best. I even planned to buy another BMW soon.But now, I'm not so sure. If this is the kind of service I'll get from BMW, I don't want to buy another one. And to make things worse, I've been trying to call them since this morning, but no one answers the phone, and they haven't called me back either. This whole experience has made me feel really disappointed and frustrated. I used to love BMW, but now I'm not so sure anymore.A few days later.........................................After I left poor feedback through the link that appeared in my email from BMW, one person saying he is a manager left a text and voicemail saying the previous oil change cause the damage (when there was actually no leaking before oil change done here). And he is saying his 10 year BMW master certified tech didn't damage this. Again oil start leaking right after this oil change in this location. Now that so called manager asking me to spend $3500 to repair which is actually caused by them!So, I suggest staying away from this service location based on my personal experience. I hope BMW will look into this kind of thing and take necessary action, as we, the customers, expect a better servicing experience from BMW.

  The Horseman
7 months ago
I am an Ames-local hotshot car hauler, I have transported multiple vehicles from this location and its neighboring businesses. The staff have been friendly everytime I've been there for a pickup. I was even offered free bagels and coffee from BMW. Please FB "The Hauling Horseman" if you are in need of quick, reliable transportation of a vehicle from this business or its neighbors!

  Wendy Britton Knau
a year ago
I scheduled a week in advance to get a recall on my BMW fixed.I had an 11 appointment, I sat waiting an hour, before they came and told me they didn't have the part.Now I get to wait until the part comes in & miss more work to get the recall fixed.Bad customer service!!!!?

  james tungesvick
3 months ago
Fair straight up pricing, from a basic oil change to a full service

  George Klesel
a year ago
The salesperson that helped us was full of information about the cars we were looking at. I was impressed. He sold my son an x7 and he is very happy with it.

  Don Wolf
8 months ago
This is the best place for customer service and care that I ever have experienced. Thank you to all the wonderful staff that makes this all possible.

  Gr8 Shotsz
2 years ago
Great service staff. Highly Recommend. For your BMW.

  Jos� C
9 months ago
Good sales department, organized and knowledgeable.

  Cheri Caldwell
a year ago
Jerry was sweet and helpful.