Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jen Parr
a month ago
I called walmart and asked them to order two tires. A couple days later I got a call saying that the tires were in so I made an appointment. When I got there, they couldn't find any evidence of my tires and said they had never been ordered despite my messages on my phone that said it otherwise.

  Snow Bear
3 months ago
Price is cheap, so everyone comes here. I came a few minutes after opening and the wait was about an hour to get to my vehicle. By the time my car got seen, the wait was past noon. When my car was done half hour later, I heard them say it'd be 4pm. Get here early or plan to spend your day wandering the aisles.

  Ron
a week ago
Had some lights replaced. Headlight and 3rd brake light was @ $38. With the headlight being about $12 online, it meant the brake light was charged out at @ $26...Got a pair of tires, they rotated the new pair with an identical pair I bought the previous Spring. Nobody bothered to mention coming back to have the wheels retorqued. When I came back the 'mechanic' spent 5 to 8 minutes arguing with me that he only needed to retorque the two rims with the new tires. Did he really believe that you are retorquing the rubber??? It's the lug nuts that you are insuring the tightness, dude.

  Shilo Reiling
7 months ago
On my lunch break at noon I called to see what time the Floyd location was open until and was told only 3pm. So I called the Singing Hills location and was told 7pm. I got off work at 5pm and got to the Singing Hills location at 510. Went in and told the man behind the counter I needed an oil change. I only saw maybe 3 cars total and they were already inside. He said I think we re done taking oil changes for the day let me go ask my manager. He comes back and says yep we aren t taking anymore. 2 hours before closing and you can t take another car? Could you have told me this when I called at noon. The man behind the counter had literally zero people skills and I wasn t told hey come back between these hours tomorrow, nothing. I work until 5pm M-F and was so happy to learn they were open until 7pm. Im very disgusted.

  Tom Stephens
5 months ago
They were able to get my car in ahead of my scheduled appt and finished it faster than expected!

  CJ
a year ago
I called to have a tire dismounted and then have said tire disposed of. Whoever I was speaking with also told me they would take any old tire for a $2 disposal fee. I took them in today, and then I was told they would not take any tires, even the one they were taking off my wheel. The guy that was helping me had no explanation on why they wouldn t take them. I m not sure if is lack of communication or different shifts have different rules or what.

  Jerry Handsaker
5 years ago
The guy's were cool, they babied my Camaro. I laughed when they said they were gonna lift it on the two post. I said "wanna bet" when they told me. When I came back an hour later they told me how they had to use the low pro Jack instead. I told them it was low hehe.

  Michael Johnson
a year ago
Stopped by to get oil change 2 days in a row at Floyd Blvd location and both times was told they were done taking walk in customers. First day was at 4pm and one guy was busy doing an oil change while the other guy was just sweeping the floor and not in a big hurry with that broom either. Next day pulled in at 3pm and was again told not taking any more oil changes for the day so I asked why is that. The person who happened to be in the area putting keys on the rack told me this and said " oh they been real busy all day today out in the shop, they told me to tell any customers that come in that they're done for the day". I said it's 3pm fella, they close at 6pm. He comes back with maybe they're just tired or burnt out. I couldn't believe it. After this b/s, I decided the hell with their cheap oil change. I'll go elsewhere from now on...

  Tristen Sweda
7 months ago
my girl took her car to Walmart for an oil change, when I got back this week, it was leaking oil, come to find out they use RTV silicone for the drain plug and snapped the oil filter housing cap, so the oil filter cartridge was jumping around and not filtering the oilService: Oil changeService: Oil change

  Jessica Dirks (realkiddo)
a year ago
It's a typical Walmart. Could be a little more cleanly, especially in the toy section where my toddler found a rotted, half eaten avocado and half drank coffee.The car service people are amazing and friendly but I really wish walmart would update their inventory so they actually know what's in stock and what's not.

  Brenda N
2 years ago
Daughter had a blown tire. They had a good substitute even though it was not the exact same tire as the other 3. The technicians we're able to replace the tire in good time since we were there right before closing. They had the tire replaced in about an hour and was able to send my daughter on her way!

  A M
a year ago
I was promised a price on some tires from one of their managers and now they won't honor it. Also, they won't tell you if they see anything wrong with your tires. They just won't perform the service that they claim to do and let you figure it out later. Pay a little more and go to a different shop, it could save your life.Services: Tires, Tire rotations, Auto tire replacementServices: Tires, Tire rotations, Auto tire replacement

  Rebecca Strom (Becca)
4 years ago
Today I just needed a replacement tire. I brought the bad tire in with me so they could just put a new tire on my rim basically. The auto care center definitely appeared to be working with a minimalistic crew today. Regardless, my tire was ready in under 45 minutes! I ran a couple errands after dropping it off and it was done before I returned! Both gentlemen I interacted with were very polite, professional; and really I think downright friendly is a better way to word it! Both of them provided superior customer service and made my check-in and check-out transactions quick and simple.I have not always had positive experiences when it comes to Wal-Mart; but I can say that I was blown away by the auto care center team that helped me this afternoon! For that I must say to both gentlemen working- Thank you so very much! You guys rock!~Happy Tire Customer

  Mike Scoblic
4 years ago
Had a leaking tire and they got my car in quickly. Turned out the leak was in a part of the tire that wasn't patch-able. They charged me nothing and helped me to pick out a spray-in flat fixer product to help me get back home. Great people here!

  Giggllebytez
4 years ago
I don't care if it's part of a policy or not, but being refused service on getting two tires changed off a four wheel drive vehicle is absurd. Even talked to other experienced mechanics about and they said there should be no reason for even for a four wheel drive vehicle.

  Caitlin s s Slime
6 months ago
No point in making an appointment. Horrible service and a worse atmosphere

  James Miranda
3 years ago
Big thank you to Dave and his crew today for taking good care of my daughter. Definitely put a father at ease knowing she's in good hands being so far away from home.

  Katricia Meendering
2 years ago
On Monday evening, the 11/22/21, I called to inquire if they had the car battery we would need, in stock. Answered yes! GreatTuesday 11/23/21, I call again to confirm said battery is available, again they check and yes it is. I advised that we will have our car towed in to their service dept. and asked if that was okay. Answered, yes! Great!! We would keep in touch as car arrives, work being done, completion, etc.The car is towed in around 9:30AM. I call again to verify they have the keys, my information, and service needed (replace the "dead-dead" battery). Later in the afternoon, I call again to inquire time frame out of curiosity and to make a plan for pick up after work. They reply it would be soon. And proceed to ask if there is any other service needed...? Sure, I said! Lets do an oil change as well, it's about that time.I receive a text at 4:30PM "Your vehicle service has started...."Another text at 4:38PM "Your vehicle is ready! Please come pick it up."WOW, that was fast. Notify my family member to pick up the car after work, arrangements made.I call to inquire price. They tell me $25.47.Me: "That's all?"WM Employee: Yes, $25.47 for the oil changeME: What about the battery replacement?WM: We didn't replace the batteryMe: W H A T? What do you mean you "didn't replace the battery? That is why it was there. That is the ONLY reason it was towed there this morning...? :/WM: I'm sorryThe story goes on..... turns out their inventory was WRONG and the battery was not physically in stock! Eddie, the gentleman helping me was very apologetic and was trying to find answers to solve the problem. I swore a little here and there out of frustration and apologized for my foul language, as it's not Eddie's fault and my cuss words were not aimed at him. And I understand these things happen. Good gosh though, I would have towed it elsewhere. However, I remind myself, things happen...let's move forward to get this figured out.Eddie gets his manager to see if she can assist in determining when the battery will arrive. Eddie has GREAT customer service skills by the way!"She" the manager, not so much. Explaining our situation again, asking what can she do to assist in making this right a wrong...."She" was no help at all. I suggest contacting another Walmart, on Floyd Blvd. see if they have it...and if so, maybe we can take care of if the next morning (today)... She tells me they do not do that. That is BS I said! When we bought our tires there, they had to transfer them over from another store (which was the Floyd Blvd store). I get that it is not her fault either. I'm offering suggestions and she simply plays a good "duh" role!So I ask, what is she willing and or able to do, as a manager of her department, to help us make this right as soon as possible. We simply cannot be without a vehicle until the 29th (oh yes, she did say that she shows this battery is to arrive on their next truck which is the 29th, but that sometimes they don't get everything they ordered...thanks COVID). Upset...very, very upset that I chose Walmart over Fleet Farm due to a few dollars difference in the battery price...ugh!End of story is this: "She", the manager, could use some training in customer service. After getting a "meh" of a response...my naughty, swearing mouth said another couple of cuss words #*$*#*&^ and a @&^!)...and well, she hung up me....Ah well....The family member went in, paid for the oil service. Got the keys. The car battery still "dead-dead". We will have it jumped by someone and brought to another service center...and I will be sure to ask that they PHYSICALLY check to be sure the battery in on hand.Never again, will I use this Walmart Auto Care Center, simply due to this manager!!Eddie, you are a champ. You're manager could learn from you!Service: Battery

  Christopher Cybuch
4 years ago
They tried to tell me it was not necessary to balance trailer tires. You only have to pay if you want to balance them. This is very bad advice, always balance tires on all vehicles even travel trailers.

  Martha Bennett
4 years ago
I ve waited up to an hour and a half and still haven t finished my vehicle. My car is the only one left in the shop and is not done. I really like using Walmart auto but this has been happening one too many times and I don t have all night. I also found an oil stain or grease on my seat.

  Casi Stowecooke
6 years ago
Went in to get an actually AFFORDABLE oil change ( than other places) and i asked them to please not shut my hood to the second latch because i have hood problems.....went to pay and found out they had fixed my hood latch for no charge!!! AWESOME service!

  Jake Rennaker
5 years ago
These guys do tires and oil changes well. I have been here multiple times, and never had a bad experience. I usually do the standard oil change for $20.

  Katie Zellmer
a year ago
Great staff. They informed me of a problem my car had that I wasn't aware of and I was able to get it fixed!

  Evan Folk
a year ago
Brought vehicle in for tire replacement and they happened to break the ignition switch. They claim nothing can be done since the car left the lot.Service: TiresService: Tires

  Mr Welch
5 years ago
I was traveling out of town, they we closing in an hour... but service guys were friendly and got me in before closing. Got 2 new tires. Thanks guys!

  Micky Mattox
7 months ago
Walmart is just Walmart. God bless you all!

  colby hanner
a year ago
Its walmart what do you expect... They couldn't do 4 tires at 530 at night. Wasted my gas to drive there for no reason.

  Grandma Suzy
a year ago
Great affordable place to have your car serviced ~ Friendly knowledgeable staff

  Eric Lockridge
5 years ago
Sometimes a perfect spot to sneak into, then pay at the tire center and get out. The staff is usually very slow.

  J M
5 years ago
Do I need to explain? Even the manager looked at his subordinate like he should find another job.