Great Western Transmission

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Caleb L
2 months ago
Pretty poor experience all around. The individual that I was working with for a couple weeks was either fired or quit. The arrangements that I had made with this individual were not honored once I found out that he was no longer with the company. And to make matters worse, they raised the initial quote by a few hundred dollars (after giving me the run around for a few days and NOT calling me back "before the end of the business day" for several days). I took my car to K & N and they did the same standard job, with new parts, for near half the price. (Great Western quoted $3900, K&N completed the job in one day and charged $2050, with warranty). Unfortunately, it was a waste of my time and money at Great Western.

  Kevlin Krueger Trucking & Hunting
2 months ago
I would not ever say go here.Never called back until I tried more then once. So my car needs a transmission right.The cars in 2019 with 100,000 mi. You think it's back out to remanufacture transmission with a warranty. That's not what they did they found a used transmission and told me it cost $5,000.I can get a remanufactured transmission with warranty at the dealership installed for $4,500 with a warranty!I would not recommend this place to anyone

  Melanie Nyreen
2 months ago
Horrible!! DO NOT HAVE THEM WORK ON YOUR VEHICLE!!!They'll tell you 1 thing and do the opposite!!! They will not fix your vehicle due to their mistakes. They do NOT warranty their work, but they'll tell you they do.Poor customer service!!! They lie to get your money, they'll slap in any usedtransmission after telling you they will rebuild it and warranty it, take your money and push you out the door. They do not care about they're customers!!!

  Dave Oberg
a month ago
Blew transmission Jan.14 this year. Tow truck operator recommended Hawkeye transmission but couldn't help for at least 2 weeks. Great western said if I could get it there by next day they had opening. He said worse case rebuild would be $2500 to $3000. However no warranty since I had snow plow mounts on truck. After 2 weeks tow operator told me it had not moved where we parked it in back. I called several times on update as initially toldme about 2 weeks. He said they did conduct diagnosis and it was going to cost $3200.I called Hawkeye and he said i'm always 2 to3 weeks out I asked if i could bring it to him? He said yes. Gave me idea would cost $2500 worse case rebuild. Great Western said I owed them $100 for diagnostics, however did not even pulldipstick. Ok paid them the $100 and took it to Hawkeye. He said he put 8 quarts of fluid in it and could at least move into shop. He got it open and said better than he thought got it back and didn't need a complete build cost $2105. Best part is he warrants it for 12 months and 12,000 miles.

  hawkeye197 1
4 months ago
Got quoted over 1,600$ for a single break line. Would not explain how it was that much when the Chevy dealership will replace all the break lines for 750$ cheaper than here rather he replied with what don t you understand about parts and labor very rude. Also had to pay 100$ for Diagnostic when I told him exactly what I wanted done. Complete wast of my time and money I don t recommend this place to anybody

  Ali Peters
7 months ago
Rob at Great Western Transmission is exceptional. Between the 46 phone calls I made (my dealership was trying to screw both of us over) Rob remained resilient and helped me solve my car issues and went above and beyond. Definitely recommend bringing any of your vehicles here!

  Mija Javi
3 months ago
I ve been trying to get in contact with you all. Looking for an update on my vehicle. Communication is very poor.

  Chris McCormick
a year ago
I absolutely do not recommend this shop to anyone for any type of auto repairs. I took in my vehicle on October 25th 2022, it is now Feb 22 2023 and I still have not received any information on my car. I've called multiple times between now and then and haven't gotten an actual diagnosis from anyone. Also, in the 4 month wait for my vehicle I did not receive one courtesy call updating me whatsoever on the progress of my vehicle. I have since had to make arrangements to get my vehicle towed from there lot to another auto repair shop so it can actually be worked on. Something fishy is going on at this place of business and the owner and operators of this shop should be ashamed of the poor service they provide.

  Trisha Cain
7 months ago
Would not recommend, took months to get us in, if it was that busy or couldn't get parts they could of been straight up with us.. after they finally got us done, a month maybe a month in half at the very most, the truck is doing the same thing it did when we took it in, so obviously didn't fix the main problem it went in for!

  Julie Munson
2 years ago
I brought my jeep in to have my brakes worked on. They were very courteous and professional and did a super great job. I also loves how everything was explained to me and answered every question I had. A special thanks to Rob and his team. I highly recommend their quality and service.Service: BrakesService: Brakes

  Carla Hansen
a year ago
I love this place...they are always quick to get our vehicles fixed and back on the road...we have recommended this place to many people and thank you Rob for the awesome service!!!!Services: Electrical, Auto engine diagnostic, Brakes, Battery, Oil changeServices: Electrical, Auto engine diagnostic, Brakes, Battery, Oil change

  Jasmine Trickett
2 years ago
Rob goes above and beyond to ensure a great experience. Affordable and easy to work with. I will be going here for my car issues only. A trustworthy company that I will be recommending to all my friends.Service: Steering & suspension repairService: Steering & suspension repair

  Jeremiah Shuck
2 years ago
When my transmission blew I brought it here. Rob and the crew were very helpful and got my truck in as soon as possible. Great, friendly service and very reasonable.Services: Transmission, Oil changeServices: Transmission, Oil change

  Robin Rounds
a year ago
They were really helpful. Rob did a great job and was very patient. Very good customer serviceService: TransmissionService: Transmission

  Tanner Steemken
2 years ago
Rob and the guys in the shop go above and beyond. They not only ensured that my vehicle was repaired and ran as intended. I even got a call two weeks later to check on me to make sure everything was running smooth.

  Ethan Radtke
3 years ago
Called to get an estomate to do some work on my trick, a gentlemam named Michael answered was rather hard to get a word in with him. I wasnt able to determine if he had finished his sentence or not. When i would go to ask a follow-up qiestion he would cut me off. Then he randomly hung up on me. I will not be going through this company for anything nor will I ever reccomend them to any of my friends or family. Poor attitude and poor customer service. -3/10

  Maria Perez
2 years ago
I needed to get my car fixed quick. I called and the guy at the desk, Rob was very helpful. I'll definitely be back for my automotive needs!

  Stephen Dugdale
3 years ago
Great place and will continue to use in the future. Easy to deal with, very professional and no issues. Thank you very much great western transmission for taking care of my car! You guys are awesomeServices: Brakes, Oil changeServices: Brakes, Oil change

  Tristan Blau
2 years ago
Very professional and easy to communicate with I had a strut fail and these guys had it fixed on time and fixed it the right time the first time. Rob and the guys were friendly and mase it an easy experienceService: Steering & suspension repairService: Steering & suspension repair

  Audreya Jacobson
3 years ago
My car was a mess! It had multiple things wrong with it and they handled it with ease! They had my car done so fast! Thank you soo much! Our family is able to thrive because of the car!Services: Transmission, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Electrical, Auto engine diagnostic, Body & Trim, Brakes, Air conditioning, Battery, Oil changeServices: Transmission, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Electrical, Auto engine diagnostic, Body & Trim, Brakes, Air conditioning, Battery, Oil change

  Vin Verzani
3 years ago
Thought my truck was toast but the guys down at Great Western transmission diagnosed it fast and fixed my truck right the first time! Best transmission guys in town! Thank you so much!Services: Auto engine diagnostic, Oil changeServices: Auto engine diagnostic, Oil change

  Robert G
4 months ago
Does not stand behind their work.

  Ron Heydon
3 years ago
It was good. They had just opened at 07:30 and I waited for my passenger to show up so i could give them a ride home.

  NonNamer Gamer999
2 years ago
I brought my truck in to get my breaks fixed and they were great about everything very nice

  barb burson
3 years ago
I get my car worked on there all the time! Great staff! Great service!

  David Williams
2 years ago
Thanks to rob n the rest of his crew for helping me get my car back in shape

  Trickshot club
10 months ago
They opened late and still haven't gotten back to me on my transmission

  Jason Courtney
a year ago
Always a pleasure to do business here. Great people

  Enean Mattes
9 months ago
Staff is knowledgeable, friendly and very thorough.

  Pasquel Yanelur
a year ago
Nice and friendly, they really appreciate their customers