Walmart Auto Care Centers
3.6 (123)
1940 Venture Dr, Ottumwa, IA 52501
(641) 683-1407
walmart.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jocelyn Munkirs
3 months ago
They were very attentive when calling and telling me what was happening with my car. However the lady that checked me out and everything was extremely rude and disrespectful.
Nastassia Noe
a year ago
Absolutely wonderful! I wish I got the mechanic's name to tell you all! I had a leaking tire and I was on my way out of town for an appointment. Although they were busy and couldn't fit me in he made it happen! He was very sweet! Knight in shining armor! Saved the day!
Shaun Morlan
6 months ago
Would've given them a solid 4 or 4 and a half if they hadn't gotten my paper work messed up. It took them forever to get it sussed out.
Lucas Clark
11 months ago
Made me sit for over an hour to tell me they didn t change my oil because the dipstick was missing the top ring. 1st off, the dipstick still works just fine, and I know this because Mobile 1 had no issue using it. Secondly, the hour wait to tell me they did nothing was absolutely unacceptable, that was my entire lunch break and as a result I was late getting back, resulting in me being reprimanded. I will never be back. 0/10Service: Oil change
BattleBros PB_43 G00D3
a year ago
Bad:-expect at least a 3 hour turn around for a walk-in-posted hours says 7pm, closed early numerous timesGood:-open 7days a week! So if your schedule make other shops unavailable they might be an option.-They do seem to do good work!
Stephen Horning
2 years ago
Stopped in to fix a flat tire. They got it done quickly, cost was great, and a tip of the hat to the associate that cashed me out. A couple was getting heated over their company policy, and he kept his cool. Wonderful experience, and I'll be stopping there again for more services in the future!
Jackey Melton
4 years ago
I just got 2 tires and an oil change. I enjoyed my experience in the Auto department. Nikki and Tiffany helped me. They were quite helpful and patient when I needed to pick out wiper blades for my car. They seemed to really care about me and my car. Everyone there was pleasant, but Nikki and Tiffany stood out as especially professional and helpful. Well done, ladies!
Len Thompson
2 years ago
Went in to price tires. No one at the counter. Waited 15 mins while looking around. No one at the counter the entire time. Asked an employee in the area to assist and was told to 'wait at the counter'. Waited 10 minutes at the counter. A guy comes in, answers the phone, didn't even acknowledge me, hung up the phone and left. Guess what, SO DID I!!! with my cash in my pocket!!! Drove back to Bloomfield, irritated and will go to my local tire center. I'll probably pay more but have t done quickly and won't be ignored!!!!
Marcus Tipton
2 years ago
Went in to get a tire fixed, sat there for about 45, finally got up and asked why they had it still sitting there, only to be told that they couldn't fix because of certain policies. Would've been ok if I had known that half an hour or more before. Big waste of my time.
Heather Mantell
2 years ago
Walmarts Auto Care Center is extremely busy . Currently at the Walmart in Ottumwa . Average wait is 3 hours. Despite not many other options, they are still courteous and get get to each individual as quickly as possible while taking care of the person that they are currently taking care of. They listen and verify exactly what you need
timothy draper
a year ago
I called and I was 3 mins away for a tire repair told me yes come in and I got there and told me nope not excepting any more for the day.
Brad Stines
4 years ago
Tried to tell me my tire was repairable to begin with, then turned into a 1 hour 15 minute ordeal to patch a screw hole because apparently when a tire delivery truck arrives they just drop there tools and leave the customers hanging rather then finishing what they are working on. All that was left to do was literally put my tire back on the car and I waited an additional 35 minutes.
Ashley Utterback
4 years ago
Told my elderly grandmother it would take a couple of hours to swap her battery. I came and got her. They were instructed to call my cell phone when they were done. No call. Two hours later she calls them and they say "yeah, it's done but we're closing. You can get it tomorrow." Nope. We got there in 10 minutes and they greeted her with irritation. Turns out they were calling her home phone instead. They were ridiculously rude to her and its not appreciated.
Tyler Oleary
2 years ago
Waited 45 minutes for someone to open up a glass door only to find that they didn't have what I needed. The guy who finally helped me was nice though.
Buck Naked
3 years ago
Was taken care of promptly By Tiffany. She had to leave and Nikki finished me off very nicely. I'll be coming again here soon!
Diane Hetzel
7 months ago
Stayed opened late for me. From Wisconsin hole In tire in MO. So friendly and helpful!
Troy Gaudin
2 years ago
Employee named Frank pointed out in the Walmart app how to keep track of your receipts. Because I can't seem to keep one incase I need it even though I purchased warranty on the item doest help when ya can't locate the receipt thanks again Frank.
Showcattle04
5 years ago
Walmart needs to have a option if you buy tires from them they should allow you to set a appointment to to install. With a no show charge. Very upsetting to make the times match with busy schedules and long driving distances to get there. Normal wait 2hrs to 4 hours.
Elizabeth Graham
2 years ago
Employees are cool, friendly, and nice!! I had great service here getting new tires one evening
shon sherwood
10 months ago
Super slow. Looks like they hire a bunch of people from the halfway house.Services: Tires, Tire rotationsServices: Tires, Tire rotations
Trucker Carlson
4 years ago
Quick today. Awesome service tech. He rolled around our car like a NASCAR technician with speed and precision. Not what I'm used to. Thanx!
Karen Ferguson
4 years ago
Dee and her associates were awesome. They were working hard and quick getting people in and out even though they were getting slammed by customers with cold and winter issues!
Rachel Pickney
3 years ago
Fixed my flat and changed my oil on a snowy New Years day! They did great getting me in and out.
Sheryl Lemke
2 years ago
Once finally got an answer on the phone. Service was good. Auto area was clean. Service was good
Gene Hanshaw
4 years ago
Took my tire in to get fixed they did it fight away and they are so reasonably priced,would go again
houssine Bout
3 weeks ago
The job was good and quick
Jason Brown
3 years ago
If they aren't going to man the check out lanes, then why have them there? Take out a few of them and replace with self check-out lines. The wait time is getting worse. Honestly if I can buy it somewhere else even if it cost more, I do what I can to stay out of Walmart.
Steve B
5 years ago
Good, fast, reasonably priced service. Shop doesn't appear real clean, but that doesn't really bother me.
Joyce Wendland
5 months ago
Didn't get what I wanted.Service: TiresService: Tires
Jaime Flattery
3 years ago
Worst service ever. Took 2 hours to get two tires replaced on the rim's. Nothing else. We will start looking elsewhere to shop for our automobile business.