Kraig Ford Chrysler Dodge Jeep Ram

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matthew Whitt
8 months ago
Most amazing car experience ever! Nate at Kraig was so helpful, down to earth and very knowledgeable. Got me in and out in no time. Painless experience! The whole staff was super friendly too. I had such a great experience my wife bough a car a month later as well! Will always be my go to dealer from now on!

  Megan P (SmoothMeg)
a year ago
Kraig Ford is extremely knowledgeable and willing to work with your price range. They do a fantastic job of working as a team and meeting the needs of the people they are working with. They asked before showing us something outside the price range we were wanting and did not pressure us into getting anything. The next day we went back to get our brand new vehicle and they even stayed late that day to be sure we could finalize everything! They really are great!

  Brenda Murray
a month ago
They r nice and helpful. I only have one complaint when I have my tires rotated they always forget to reset my tire sensors

  susan jahnsen
6 months ago
Bought our 2016 Ford F150 here in 2020. Sales team was great and got the truck for a fair price. Have taken the truck back for routinemaintenance and have received great service at a reasonable cost. I will definitely purchase my next vehicle from here as well.

  Hunt Fish
a year ago
Ford needs to set eta times and stick with them. I believe Ford changed the date 6 or 7 times. Come on you (Ford) can do better then that. Kraig Ford did more then they needed to. Went why beyond what any other dealer would do. They gave me a loner truck intell the new one showed up. It was supposed to be 2-3 weeks. It ended up being 8 weeks. NOT KRAIG FORD FAULT...... It was my 1st time buying from them but will not be the last. It was well worth the hour and 45 min drive. Thank's to the Nate the salesman.

  Greg Pfannes
9 months ago
I purchased a 2023 F150 from Kraig Ford recently and i can say it's the best experience i've ever had! I inquired about the truck on a Saturday evening and received a call from Dale Johnson within minutes. He had numbers for my trade and the vehicle within 30 minutes of opening on Monday.We live 4 hours away from the dealership and it was well worth the drive. I was expecting the paperwork to take a while and they had it ready when we arrived and we were out the door in less than an hour.I've bought from a number of other ford dealerships and none compare to this experience. I strongly recommend giving Dale a call and give Kraig Ford a chance on your next vehicle purchase.

  Mary Teresa Lynn Colyn
8 months ago
Mike, the manager from the shop area, is awesome, and so is his team. I've been having lots of trouble with my car that I bought from there because I had wrecked it due to medical reasons. And I've taken it place in places and places, but make a long story short, they figured out and fixed it. we had already basically paid for it to have it fixed. But just yesterday my car wouldn't start at work. And so the guys over at work started me. I had to run and go to O'Reilly's they said my battery was junk. As I'm panicking now that I need my car, I call Mike explained to him. I need a battery. I need it really fast because I need my car. He says, "Bring it over, pull it from the shop door. So I did just that, and he had his crew fix it up the battery in it for me. And I was back on the road taking care of my other errands. So give a shout out to Mike in the shop and his team. They're doing a wonderful job. Thanks, guys, from Mary Teresa Colyn

  Tina Davis
7 months ago
I would give 0 stars if it was possible. I took my 2019 Ranger in for an oil change only to get a dent the size of quarter in my door under the lock. I contacted them about it and was told "Was I sure I was not the one that done it." I was told to bring it in and they would take a look at it. Why when they had already made up their minds. Well its their lose. I ordered my new 2024 Ranger today. FROM CHARLES GABUS FORD!!

  Kobe Fisk
8 months ago
Ordered a 23 F250 and even with Ford having supply chain issues Dale was very good to work with. The day the truck came in the whole staff was great to work with, Sam got me set up with everything on the title side and Dale walked down the whole truck. I would recommend them to anyone. Thank you again Kraig Ford

  Brady McFarland
2 years ago
Purchased a 2021 Grand Cherokee, one of the best experiences I have had at a dealership. No pressure whole deal was very friendly and easy to accomplish! The Jeep even matches my bike!

  Kevin Meyer
9 months ago
Had a great experience dealing with Kraig Ford. No surprises just a fair deal.

  Thomas Kiefer
10 months ago
They had a vehicle that had all the specs I wanted in a beautiful color. I contacted them through autotrader and Nate got back to me immediately. Because I was overseas but absolutely wanted the car, I was able to arrange a delivery with them. They worked with me getting everything set up, getting paperwork off to get signed, letting me see the vehicle's history with an Experian Autocheck, setting up a delivery time, and delivered the vehicle exactly when they said they would. It being my first ever purchase without seeing or driving the vehicle for myself, I was nervous. But now I wouldn't hesitate to purchase in the same manner with them again. Thanks Nate!

  Les Bohlen
3 months ago
Great customer service. However, the quote for tires in my opinion was a little high.

  Brianne Bowling
a year ago
Very overdo review, but great experience with Kraig Ford. Mike took excellent care of me when my ford explorers transmission went bad. Got my car right in and fixed very quickly; which was such a blessing with having small children. He also supplied me with a loaner vehicle and kept me updated every step of the way. Very appreciative of their customer service and highly recommend!

  Dillon Hopwood
a year ago
After traveling the country for work and visiting lots of ford dealerships, it was so refreshing to be treated fairly and have quality work done. This was our best experience with Ford. An extensive job on our F250 was done and when an unexpected part needed to be ordered, they supplied us with a loaner vehicle for the interim while they waited for the part to arrive.

  Allen Miller
a year ago
I've done a couple transactions with Kraig Ford in Oskaloosa and have been pleased both times both buying and selling my vehicle. It's been worth the drive from Des Moines to Oskaloosa and will make the drive again in a year when my son needs a car. I highly recommend.

  Chris Downey
11 months ago
I ve been getting vehicle service here for quite a while. And I intend to continue doing so. No issues, no drama just what you want in transportation solutions. I hope they keep doing what they re doing.

  Jeff Wiley
a year ago
Drive anon Ford EV and these guys were a life saver. Fast charger at the Hy Vee was down on my road trip. They let me get enough juice to make it to the next one at no charge. SUPER NICE!!! Thanks!!!

  Carmen Vance
a year ago
I called and spoke with the manager, Mike. He was very nice. I explained my cars symptoms, which are multiple electrical issues. I suspected it to be a Body Control Module. Mike said with the symptoms, he expected it to be a Totally Integrated Power Module. So I was having it diagnosed to narrow it down, between the two. He quoted the diagnostics as, "up to $99." When getting the paperwork it states, "advised that if we need to chase wiring for other concerns more diagnostic time is needed." Well, I had explained to Mike that it was a complex wiring issue and he kept saying, "up to $99." So they were very misleading in this aspect as well. I confirmed with the lady that more time meant more money. They also did not do a free overall inspection, as other dealerships do.Well, they didn't look at either of those parts and told me that it could be the radio draining the battery, which I told them that the radio had an internal malfunction already. The radio had been bad for 2-3 years, battery drainage started in Dec.So, I paid $105.93 for them to not do what they had agreed to do, and tell me what I already knew.They said that those parts weren't showing any codes, which I had told them that as well. I took it specifically to a Chrysler dealership since my car is a 2001 Chrysler 300M, hoping they could get to the bottom of this ongoing issue. I was wrong!!After, speaking to them again, they did unplug the radio for free. But, I still have no idea what is truly wrong with my car.Now, I'm back to square 1 and out money that I really couldn't afford.

  Tom e
7 years ago
I recently purchased a new vehicle from Kraig Ford and they did a great job! I really felt that they worked for me and not against me. Craig even personally bought my wife and I lunch while we waited for the paperwork to process. Excellent people to do business with. I will be a returning customer for my service needs.

  Ron Brown
a year ago
Purchased my 2nd vehicle from Kraig Ford. Excellent sales staff, finance, and service department. Highly recommended if your looking a new or used vehicle.

  Rob Satterfield
5 years ago
Best car buying experience I can remember! Purchased and traded a vehicle today. Was a great experience. No high pressure anything - just friendly service and back on the road with my upgraded vehicle. I'd highly recommend Kraig Ford when you need to replace your ride!

  Jane Andrews
3 years ago
I had a cargo liner installed for my Jeep Cherokee. Clean and fresh atmosphere, friendly smiles and greeted by everyone I came in contact with. They were courteous, professional and respectful. I will definitely be a repeat customer. Thank you Kraig Ford and employees.

  Stephen M
3 years ago
Just went in to service my 2012 focus with over 108000mi and has not given any trouble. They have a nice waiting room with hot coffee and a TV. Friendly staff ready to answer questions. My wife bought a car from this dealership at there old location. And was happy. No high pressure sales... PS everyone probably knows who I am from my vehicle description

  Seth lolzftw Castro
2 years ago
Bought a 2013 Taurus SHO here. Micheal, Rob, and Sam all did everything they could to help with the car buying process, even lowered the price too. They were awesome! If you've been looking to buy a car and there is a car you want at this dealership, you can have the piece of mind that they can get it done!

  Roxanne Mosbey
5 years ago
We've bought two new cars here in the past 6 months! Very friendly and fair! We we just stopped to check and see what they had on the lot and drove home in brand new cars! Kraig Ford had exactly what we wanted. From start to finish we were very happy with this experienc!

  Mike O
11 months ago
We drove 300 miles to buy from them. Great cars, deals and service. They made it was and we will be back. Thanks Dale and Sam!

  austin rinehart
6 years ago
Couldn't ask for a better experience. This dealership did what the others couldn't. I worked with Jake and Tyler to find the perfect new super duty that not only fit my needs but also my budget. The environment was very relaxed and there were no high pressure sales tactics. My household has made two purchases from Kraig Ford, and my family has also made a new Ford purchase here. We won't stop anywhere else when it comes time to replace another vehicle!

  David P
9 years ago
I have been dealing with Carriker Ford for the past 3 years. I know they have been in business for the past 60, so I am new to working with them, but I find everyone easy to work with and willing to go out of their way to please the customer.This is not always the case at most dealerships. Service and sales seem to work together to provide a great experience.I do my best to recommend them and send out my friends & family. Could not be happy.

  Becky Watters
4 years ago
In and out! Quick service and the staff was very friendly! Had a nice service waiting area. Went in for a recall and they were more than happy to do the repair even tho my car wasnt purchased there originally!! Provided me with the recall repair slip for my records.