Bill & Ray's

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dan Hammer
3 months ago
Unfortunately I have mixed feelings at this repair shop. They are incredibly smart and are always able to find the issue I m having when other shops can t. They ve done good in the past. However the 2 most recent interactions I wasn t thrilled with. Last time they came in over a grand higher than the quote and they met me halfway and dropped 500 off after I complained. The only reason I complained wasn t because it was more expensive it was because all the way up until within an hour of completion of the job they were saying we were on track for the 4200-4500 range still. Wasn t until I showed up that I got surprised with over 5k bill. This time around I had a lot of issues with the truck stumbling and running very rich and nobody found it. Took it to these guys because I knew they d find the problem. They sure did. Called me right away saying it was cylinder 3 on a cutout test and wanted to take the valve cover off. I approved. They took the cover off and immediately called me. Told me they can see plain as day that the camshaft and rockers were shot and pitted and damaged. Most likely from being loose previously. They asked to drain the oil and check for shavings and even asked if they could pull the oil pan to check main bearings. I said no to the pan and said to drain the oil and let me know what they found. Next phone call I got they said no shavings were found and they said the cylinder under the injector looked fine so they had no deeper worries and planned to do a quote for a cam and all new rockers. Told me they had to do all the rockers for warranty reasons. Next morning I called and asked if they had the quote. He said no they were still working on the quote. Then an hour later I get a call. He says that with the truck being modified they won t warranty it anyways so he was only sending a quote for a cam and 3 rockers. The quote was a little under $12k. I declined the repair and told them to put the valve cover back on and fill it with oil so I could pick it up. This is when I learned they removed all the rockers already. But wait there s more. They also removed the injectors. You guessed it there s more. They drained the coolant according to the bill. The co owner/service writer claimed they pulled the components to inspect them all to get an accurate estimate of what was fully needed for parts and claimed it was because of me complaining last time when they went over. But in reality what I m seeing is that they began tear down and just assumed they had me in a corner and assumed I d do the repair there. After reassembly they called with a $1400 bill. I told him I wasn t paying for unauthorized work. Told him it wasn t his truck or his money he was playing around with and should always consult the owner of the vehicle before tear down. He argued with me for a while then told me it only took an hour of labor to disassemble. Yet somehow we had a couple hours of c&a and then what? A couple hours of tear down and assembly and ended up at 1400? He made it sound like he was going to work with me and settle on 5 hours. Based off the math of what hours it took to do this unauthorized work, it added up to 5 in my head to begin with so I wasn t very happy about this ordeal. He then proceeded to tell me he noticed the quote had more work and parts on it than they actually needed. Told me to subtract X number of money from the quote. What he didn t know is I already noticed those prior when I declined the repair. If I approved that repair there is no doubt in my mind they would ve charged me for the work and parts that weren t actually needed for the job. I picked the truck up to find that they somehow must ve hit my driver side mirror bracket on something because it must be so difficult to move a truck i guess. So now the left mirror bracket is loose. I took the truck to a diesel performance shop to do the repair and they did it for $9k. **update: mirror bracket isn t just loose. It s completely broken at the bottom. Must be hard to pull a truck in the shop. They ll be getting a bill for the repair.

  Californika T
2 years ago
When you need urgent repair and you get it - it's always super perfect! This is the place where the hole in the trailer was fixed in 20 minutes and not expensive! Staff - Stunning people! I respect such places!

  Parteehard Da Trucker
9 months ago
Great shop great guys best shop experience I ve had in a while was stuck the weekend they made sure I had a way to get around great guys great service

  Lane Breman
2 years ago
Excellent customer service, I used them several times and always had good experiences. Very helpful and knowledgeable staff when ordering parts from them as well. Would recommend to anyone!Services: Transmission, Exhaust, Steering & suspension repair, Auto engine diagnostic, Brakes, Oil changeServices: Transmission, Exhaust, Steering & suspension repair, Auto engine diagnostic, Brakes, Oil change

  Mikaela McKenney
3 years ago
Our vehicle broke down at Howard s Auto Body and the mechanic called Bill & Ray s! The driver was timely and very polite! We asked if he was okay with us riding in the truck with him since we were traveling and had an hour drive to the nearest dealership. He had a welcoming personality and made do with the situation! The driver gave us a rundown of the company s history. I recommend this company to anyone local or out of state who needs a lift! We are very thankful the auto body shop chose Bill & Ray s!

  Larry Mincer
7 years ago
I broke down in Oskaloosa in a motor home coming home from the state fair. I was given their name to call. They were there within an hour and bent over backwords to help me. They got me back on the road the same day. No one wants to break down, but I'm glad it happened to me where it did! Great customer service.

  K J
a year ago
My ol man loves this place. They are friendly and have great customer service. They have great mechanics and are an all around great company.

  Gary Sterling
a year ago
Ordered parts for next day delivery, the parts arrived on time and was called that they had arrived.

  Kyle Reiterating
5 years ago
I wouldn't take anything there. They never called me to tell me what they were doing. Or how much they had in it. They said it needed one thing then when they knew it didnt have on thing that makes it run. They decided to go towards the other thing. Then oh it's still not running not sure but it might be this. So I did it took it to them and all the owner said was well at least we were on the right track. 2900 dollars later and still didnt run. I wouldn't take them a bicycle to work on.

  Christopher Looman
2 years ago
Hands down super nice machanic had me going in 30 minutes had a break chamber go alt I'll give them 10 star if I couldService: BrakesService: Brakes

  Matthew Sullivan
2 years ago
Treats you like family, sometimes good, most of the time it's the in-laws at Thanksgiving that share different views as you do.

  GREEN GROM
5 years ago
5 stars for a GREAT towing company got stuck in my tractor trailer and I was out in no time , very professional staff and fair rates would definitely recommend and use again !! Keep up the good work! #keepontrucking

  D.R. Lowe
6 years ago
Although they mainly work on semis, they have general desil parts for pick ups as well, they also sell fittings for larger gauge wire (0ga & such) that i cannot find anywhere else.

  Matthew Miller
6 years ago
Got repaired and back on road after dark and we're happy to do it..great employees good attitudes and work ethics..

  Morgan Malloy
5 years ago
First time in the ditch & dispatch was great & they were amazing! FAST friendly and affordable!!

  bipolar Bears
2 years ago
The parts man was terrific and it a one of my best experiences at a shop

  Edward Davenport
3 years ago
Very nice guys got stuck in driveway during snow storm come out in blizzard got me straightened out...very friendly except guy who answered ph

  Jennifer Gatlin
2 years ago
Lady at front desk was rude as hell... Impossible to deal with...ill never go back

  SideShow
3 years ago
Very helpful staff. Very reasonable prices and extremely fast service

  Shelly Hill
3 years ago
Some how thay did have my fob was not with keys but thay were nice people

  Rich Wynkoop
4 years ago
Came and pulled my semi out of the mud friendly service and reasonable

  PJ Veenstra
7 years ago
Nice people and facilities. They do great work.

  Jake Zickefoose
3 years ago
Take semi's there quite often. Quality professional work

  kirk huston
2 years ago
Was told that they don't like to work on RV's.

  AlienKiller3456
6 years ago
Repairs were great, did a awesome job.

  Scott W.
3 years ago
Fast! Real reasonable and got the job done!

  Eddie Selimanovic
2 years ago
Quick service, fair pricing.

  Keith Wilbee
4 years ago
Good hopper bottom washout location.

  Shredd Pool
a year ago
Friendliest people ANYWHERE!

  Eddie B
7 years ago
Very good tow service.