Hermes Auto & Upholstery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mindy Yochum
9 months ago
These people are great!!Honest, upfront, kind, and willing to go the extra mile for you.Would recommend to anyone to take your car here!! You won't be disappointed! I really appreciate them and how they took care of my car!

  Dan Rettig
4 months ago
The people there are so friendly and knowledgeable. It was an absolute blast patronizing that store today!

  Roger Hansen
2 years ago
First time I have used them for repair of my 2008 Tundra. They were able to work me in on short notice when my alternator decided to quit working. Really appreciate their help & friendly service. I'll be coming back in the future for any work I need done. My wife also buys quilting material & other supplies from the upholstery side & is very happy with Brenda's expertise.

  Christa Greer
2 years ago
The whole team is extremely nice, and were able to get my car in right away. They had everything fixed and looked at by the next day. And they also took the time to explain what the issue was. I would highly recommend them to anyone and I will be taking my vehicle back when needed.Service: General repairs & maintenanceService: General repairs & maintenance

  Sarah Griebahn
7 years ago
We have had several leather chairs redone, great friendly service! We were able to schedule it so that they were done on a day that we were closed so that we could get the chair back the next day before our customers were back!!We also bought new wooden blinds from them! From the consultation about which color to the final install the experience was GREAT! Very friendly and warm service. :o)

  Lutz Meyer
4 years ago
Courteous, prompt & knowledgeable service. Most importantly, I even got a Thank-you when I paid my bill, which is a rarity at several locales in Maquoketa anymore! "There you go" & "No problem" just doesn't cut it with me! Why WOULD it be a problem? I just helped pay your wages, RIGHT?

  Ben Don't Believe in Love Harkey
5 years ago
My mom & I bought a car from there, in fact it was the 1985 Mustang LX and right after we got it the transmission went out and come to find out the owner knew that the transmission was bad in it when we bought it and never said a word to us. Well people he ended up giving me a check back for $400 even though I paid over $3,000 for it... Now you tell me doesn't that sound like he knew something was wrong with the vehicle if he was will to even give me $400 back... I do not recommend buying anything from here.

  T S
5 years ago
Friday-November 2nd at roughly 5pm...We received a call from Hermes Upholstery, my wife took the call from my phone and I listened from the background...Brenda, the wife, proceeded to berate my wife with regards to the rocking chair payment?!.We took them the chair the 1st week of August.(Let me remind you all its now November)After hearing a few minutes of discussion, Brenda started yelling through the phone at my wife; I was on another floor and in another room...my wife kept saying, send us an itemized bill and we will pay it .(My wife even gave her our address)Brenda did not accept any of the solutions my wife offered and handed the phone to her husband, Lavern.My wife continued to try and resolve the issue diplomatically with rational calm conversation by stating the facts, but Lavern would not listen and kept interrupting her over and over; she actually counted and stated to Lavern that he had interrupted her now 7x and is this anyway to treat any customer?!.(My wife is in education and her patience is quite astonishing)I ask you, If someone would call and yell at you, which Brenda did at my wife Angie, for several minutes, I would have hung up the phone...but Angie just kept trying to solve the problem by repeating herself in hopes they would listen, and that a rational human being on the other end of the phone line would accept the information and the call would be resolved?!.Nope.After numerous attempts by my wife to resolve the payment dispute, by offering numerous solutions, Lavern threatened small claims court for the unpaid rocking chair and ended the call?!.Summary...-Mrs. Hermes called my number, for the 1st time in 2.5months asking for payment?!.-We have no bill, which is why we asked to have it mailed to our local address with an itemized list of the expenses; standard business practices.-They refuse to send us a bill.-They refuse to accept anything but cash, even though we were never informed of any type of limited payment options.-They had the rocking chair for over a month before I was forced to stop in and ask about the status of the rocking chair.-They never made contact until November 2nd requesting cash payment only?!.-I visited the store a 3rd and final time in October and Lavern showed me the chair in a storage shed but would not let me see the chair, inspect the chair, sit in the chair or even touch the chair... because it was wrapped up which is what he told me when I asked?!.I ask you, if you left an item with a business and they never contacted you for over a month, and then you were forced to stop in to check on the status, request a finish date, never hear anything, then go back in 2 subsequent times to see it wrapped up in a storage shed but not allowed to actually see it or inspect it, have no itemized bill, and then be called over the phone saying it s done and the cost is $451.50; while they yell at the customer on the other end of the phone...would you pay the bill?!.These people are most unprofessional we have ever experienced. They did nothing to garner our business; they came recommended, so I did not think I would have to go to such extremes to make sure they did a professional job or were professionals?!.They called us on November 2nd after the rocking chair had been there since August, berated my wife for payment, threatened court, and then hung up?!.I would highly recommend using anyone else for upholstery services in the Maquoketa area, as they stated they are keeping our chair, they will not provide an itemized bill, and they expect to be paid a made up cash due amount?!.We will never use Hermes ever again for anything; as this was our 1st experience with them.Mr. Scholl

  Dale Petersen
a year ago
Professional work on new upholstery for dining room chairs. Very satisfied, the chairs look great. Personable and helpful staff.

  Douglas Enderle
11 years ago
I went to Hermes Upholstery with two car seat bottoms to be repaired. I was told they would get to them in the next week so I left them there.... Two months and three visits later (to find out what the holdup was), they were finished. The seats look nice but the service was bad... I was lied to and I also got some attitude from the lady working there... I can only hope the material and workmanship hold up.

  Gerald Bender
2 years ago
Don't buy a vehicle from this place. They don't even bother to make sure the vehicle has a spare tire. Pretty screwed up, for a place that sells tires.

  Anna White
2 years ago
Super friendly and helpful! In our "throw away" society, finding upholstery repair is a challenge. Please support them so they stick around!

  Dean Nolting
2 years ago
Was very pleased with the work they did at working on our vehicles. Thanks Vern & Employees. You get a 5 star

  Ernie Rundall
5 months ago
It's nice

  Michael Hermes
4 years ago
They provide the highest quality service and they treat their customers like family.

  Randal Scott
6 years ago
Good place to have your car worked on. And have chair recovered

  Pat Bronson
3 years ago
Great work and great people. They know what they are doing. .

  Courtney Shoaff
3 years ago
There were really respectful and helpful and nice to me

  Bronco Bongo
2 months ago
bad mechanic

  Brian Buckman
2 years ago
Still waiting to get my vehicle picked up.

  Pat Bronson
2 years ago
Friendly people and great service..

  REBECCA GRIMM
5 years ago
Great place to have truck fixed

  Cindy Arensdorf
4 years ago
Great service and prices.

  Jason Hute
2 years ago
Good people and work

  Carmen Schilling
2 years ago
Small town friendly

  Rose Ann kuan
2 years ago
Great service

  Connie Francois
4 years ago
Good service