Audi Des Moines Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Pretty Patel
3 days ago
This a great dealership always provides great service and staff is very professional especially Robyn with scheduling. Timely inspections and oil changes are greatly appreciated. Thank you Audi of Johnston!

  Bruce Johnson
a week ago
The sales department was very knowledgeable and answered all my questions thank you Rob and Elvis. When I took the vehicle to the service department, Brian kept me up to date on the progress and the techs did a good job getting the service finished.

  Michael Simpson
a week ago
Audi is the high end cousin of VW. Despite the fact that the engine required $4500 in work at 85,000 miles, Wesley did an excellent job taking care of me. I would caution against buying one but if you find yourself in my position, Wesley will take care of you.

  Tom Cameron
4 months ago
Received a text days later, saying I had an oil leak. My car only has 37,000 miles on it so that was shocking but they didn t mention it when I picked it up for the included maintenance on my Maintenance Coverage package. Called several times trying to make an appointment to see if that could be corrected and could not get a good connection. Finally called another repair service here in town who was able to help me.

  Dave Gale
5 months ago
I was pleased with the service and how they explained everything including options. Very good service advisor and customer service. My only negative is the value for your $$. The $200 charge just to look at the car is a bit much and I think should have been applied to the charges once I accepted the recommendations. Also I m pretty sure what I had done would have been less at another service station. All in all though I was pleased with all of it.Services: Auto engine diagnostic, Auto engine tuning, Engine repair, Vehicle Inspection

  Tom Klein
5 months ago
Brought our vehicle in for a routine oil change & service. Very professional customer service provided. Service Advisor Robyn Olson did a great job explaining what was done & conditions observed in multi-point vehicle check by Service Tech. Thoroughly explained add l work recommended w/estimate provided.

  JL C
5 months ago
Audi Des Moines saved me! I was driving back home to Texas when my 2021 Q5 went into limp mode with multiple warning signs. It was towed to Audi Des Moines and they were able to get it in right away with a diagnosis in under an hour. They didn't have the part but ordered it and it was in within 2 business days and fixed by that afternoon. They were short on loaners but were able to give me one so that I could get back to my family's house to wait on the fix. Robyn, Bryan, and the tech were all top notch and were amazing the whole way through. I made it back to Texas without any issues. Thank you SO much!

  Joshua Huss
7 months ago
This is a nice high end dealer.. If your looking for a luxury vehicle I recommend you buy it here.. I give this facility a 8/10

  GG
5 months ago
I recently purchased 4 new all-season tires through this dealership and had them mounted, balanced, and they competed an alignment. They also washed my car s exterior as per usual.Docking a star because when they brought my car up everything was clean except all 4 brand new tires were extremely dirty and very scuffed. I had to request my car be sent back to have the tires cleaned to even remotely match the rest of my car s exterior that they had washed. I was told by my service advisor that they just forgotten to shine the tires.From a customer service standpoint, I was very disappointed that they would bring my vehicle out like that, especially when I was there specifically for all new tires.

  Ted Hansen
5 months ago
Service form for drop off stated the initial diagnosis would be no more than 177 ..and then they charged me over 200. They did repair - just cleared the codes on the throttle bodies after doing an adaptation ..and said it was fixed but it only lasted about 20miles down the road, and the EPC light came back on. Will be working on it in my shop so I don t lose another 200 dollars and 2 hours of my life taking it there, and picking it up. The quote to change a valve cover and an intake manifold gasket was 3k, about half the price of the car ..this the reason I am working on it, not them!

  Robert Larrance
6 months ago
Quick and professional service. Great communication. Huge difference between the Audi service department and the VW service department. (And there shouldn t be) We were evidently given the wrong number initially by a call center calling Audi customers about an airbag recall. We called the number they gave us and were greeted with a rather rude service individual who, after we read our vin number to him at his request, impatiently informed us that we had called the wrong number and we needed to call the Audi dealership. We looked it up and did. The Audi staff was friendly and informative. They worked with us on the scheduling . The day we dropped it off, we decided to add some service work because of the good treatment we had received. We also were surprised to find the VW dealer was right next door and possibly owned by the same company. They hadn t told us that when we called earlier and didn t give us the number for Audi. Long story short-when it comes time to replace our Audi, we d definitely be back to this dealer because of their good attitude and service.

  Ronnie C
3 days ago
Service writer was very product knowledgeable and expeditiously took care of all my needs and the initial service on my Q7. I ll be back!

  Nancy Robbins
5 months ago
Had some replacements completed on my 2018 Audi Q5. Ended up taking 3 days but I eas very satisfied. Brian was great!

  Lynn LaGrone
3 days ago
They took great care to address my issue and quickly return my car, ready to go!

  Justin Nienkerk
6 months ago
Highly recommended! Bryan, Robyn and Jared in the service department exceeded expectations by providing an outstanding customer service experience. Easy to work with. Excellent communication. Superb facility. Thank you, Audi of Des Moines!Services: Vehicle Inspection, Transmission replacement, Auto windshield replacement, Wiper blade installation, Oil changeServices: Vehicle Inspection, Transmission replacement, Auto windshield replacement, Wiper blade installation, Oil change

  sarita Nepal
5 months ago
The staff said they were not aware that I asked for an estimate , where I called to the service department and spoke to their ear that I needed oil change , 2nd key ordered and programmed and an estimate. That morning at the desk too talked to them. But when that lady brought my key programmed and did oil changed said no one told her. What would you rate on this matter?

  Joyce Jensen
6 months ago
Love the Audi team! Rob, Alex, the hole family. I have purchased many cars over the years from Audi Des Moines and have always loved the staff, product, and price! Your just the best!

  Amir Cash
6 months ago
Absolutely love my local Audi dealership, the service and people are outstanding. Every time!

  Dave Zimmerman
5 months ago
Staff is always welcoming, friendly, listens to any concerns I may have about my vehicle, and works to coordinate an appointment that fits my schedule. Bought my car from another location but they have and continue to treat me as though I bought it there.Services: Air & cabin filter replacement, Auto battery replacement, Vehicle Inspection, Brakes, Auto maintenance, Oil changeServices: Air & cabin filter replacement, Auto battery replacement, Vehicle Inspection, Brakes, Auto maintenance, Oil change

  Kevin Nguyen
6 months ago
Fast service, they finished around 12 pm after dropping it off at 7 am. Provided a nice loaner car. Also fixed my door problem that I pointed out. Overall great service.

  David Alvarez
5 months ago
Professional service! Their entire service department staff were all very helpful and the service to my vehicle was quick.

  Janet Bennett
5 months ago
I loved workin with Robyn!! I m not very car savvy and she made me feel comfortable! She is very knowledgeable and friendly!!!Service: Auto maintenanceService: Auto maintenance

  Dominic Paterno
6 months ago
Everything from setting up the appointment to picking it up went great. Folks there are friendly and helpful, I would recommend Audi Des Moines Service Department.

  Joan M Hennessy
a year ago
Linda did a great job of working with me to get my car fixed. She kept me in the loop and let me know as soon as the work was completed. A shuttle was arranged and I was able to pick up my car in a timely manner. The shuttle driver was great! So pleasant and personable. I felt very safe with him driving and enjoyed a nice conversation also. He deserves a raise for such good service!

  Duane Scharf
a year ago
Fantastic intelligent well informed management. Fantastic intelligent well informed sales staff! I've been around world for a long time now and these are some of the coolest cats I've ever dealt with! They are Sharp, passionate and intelligent. They are fair and honest and treat you with the respect that you deserve. I would recommend this sales staff and facility to any family or friend. It was a pleasant fun and engaging experience. I walked away feeling good about the purchase and with the feeling that I can trust them for future maintenance experiences.

  Eric Flitcraft
3 years ago
Exceptional service and quality. Expensive (it's an audi what do you expect) but worth the money. Bryan in the service department is awesome and has been very helpful dealing with maintenance of my vehicle!

  John Meyer
5 months ago
I was pleased with the quality of work performed and that they had my vehicle done as promised.

  Curtis W
4 months ago
Brian is awesome at helping us with all our needs. The service provided keeps us coming back.

  Lesa J
a year ago
Very friendly intake. Good at performing regular work.There is a comment box for the customer to explain concerns; however, neither the service guy nor the guy who accepted the payment knew where it was. Therefore, what I needed checked was ignored.Also, I have waited for several months for someone to call me about the rubber protecting my bumper being pulled away from the car at my previous visit. No call yet.Service: Oil change

  Marcus Montgomery
a year ago
The repairs were made to my satisfaction. Customer service was adequate, although there were moments I had no idea where they were in the process of the repairs. Where exceptional customer service was shown was in the fact that I arrived almost two (2) hours late for my appointment. Lithia still honored my appointment and serviced my vehicle.Services: Steering & suspension replacement, Oil change