Acura of Johnston

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Karyn M
a month ago
I am editing my review. My initial experience wasn't an overall pleasant one. HOWEVER, they reached out to rectify the matter and did so promptly. I knew I wanted the car before I walked in the dealership. My previous car was a 2015 Acura RDX. I had searched for quite awhile for the features, price and mileage. Beautiful 2017 Acura RDX I now have! I will mention that out of state buyers will need to include registration taxes in their financing, so keep that in mind. And pay attention to everything in the final paperwork. Thank you Craig for reaching out and making the purchase a happy one. I do love the car!

  Tenderkins
6 months ago
My wife and I were looking for the perfect second car. Little did we know how perfect that second car would be when purchasing it from Acura of Johnston. Our salesman, Brad Sodergren made us a great deal! The whole process was easy, and hassle free. From the time we first spoke to the time of delivery was less than 24 hours. If you are looking for a top of the line new Acura, or a worry free , multi point inspected pre owned vehicle, Acura of Johnston has you covered. Thanks again Brad you are awesome!

  Tam Nguyen
2 months ago
I came in when they were about to close and Jimmy and the team at Acura made the deal go smooth and quick, without making me feel like I was rushed. The hood needed to be repainted which they took case of quickly. Great service and I m happy with my new TLX!

  Akanksha Choudhary
a month ago
Jimmy helped us get the car we wanted and was very patient with our questions. We were planning to buy a used car but ended up buying a new one. Unlike other dealerships they were not forcing to buy accessories and catered to everything we asked.Update 1: Yesterday, we discovered a broken glass on the upper corner of the C pillar adjacent to the passenger side. Although I had a picture (albeit of poor quality) of the car before I took possession, it hinted at the possibility of pre-existing damage. I discussed the issue with the sales team, who assured me they would escalate it to their superior for resolution. Given the unusual location of the damage, it's improbable that it resulted from typical road hazards like debris or shopping carts. Rather, it appears to be a result of an inherent weakness or prior fracture, possibly originating from the factory or during transportation or while on the dealership lot. While a rock chip strike could theoretically explain the breakage, there are no signs indicative of such an impact. I am very hopeful Dealership and Acura will stand by their product and fix it. I will update my review once I hear back from dealership.Left of the picture is what I see visible crack and right side before I took the possession. On the right side you can notice some grayish line and a very minor dislocation of glass piece in question in that corner. Like I said earlier, the picture quality is not great so not very conclusive to naked eye.Update 2: Sales team texted me today that they would take care of the situation. Again, superb customer service!

  Jalin Johnson
a month ago
Acura was so great with the entire process. And Jimmy was amazing after I got the vehicle home, he checked in, stayed in touch and made sure I didn't have any issues and if I did he fixed then the best he could. The whole team was very helpful and nice. Made the experience worth it and couldn't have asked for a better place to get a new vehicle.

  Kira
4 days ago
Sydney has made my entire experience as stress free as it could ever be. He is such a lovely individual, and he was so patient. I had so many questions and concerns and he managed to navigate them with ease. I have never worked with someone who shows so much dedication to not only his job but also the client as an individual. He made sure to ask what I need in a car and find me a perfect match. I never felt preassured to go outside my budget. If you have the opportunity to work with Sydney, please do. You won't regret it!

  Andy Schirz
a month ago
The sales associate Jimmy was awesome to work with. Honest, transparent and patient with me. The car I purchased was a cheaper used one but I was treated like i was spending exotic car dollars here. They allowed me to negotiate to a fair price and I Definitely would recommend doing business here. In and out in less than 1 hour.

  Tammy Gilmore
5 days ago
Sidney did a terrific job of helping us find the car that best suited us best and made us happy. Craig also assisted us and helped pull everything together. I would highly recommend visiting Acura and talking to Sidney and Craig for your next vehicle purchase or lease.

  Holly Downing
2 weeks ago
Sidney was an amazing salesman! He helped us find exactly what we were needing in the price range we were wanting quickly. I definitely recommend contacting him and the folks at Acura of Johnston!

  Scott Whitaker
a week ago
We just purchased a 2015 X3 from Acura of Johnston. Kirk Lemon saw us on the lot about 1/2 before closing and made sure were taken care of. They expedited the process and we closed the deal and took delivery a few days before initially promised. A very positive experience.

  Wayko Wagner
a month ago
Alan was wonderful. He was very polite and professional with a quick smile over the phone on my initial call. He made me feel at ease and had direct answers for all my questions. His demeanor sales approach made. Buying our car fair and fun! He s a keeper. A very pleasant experience for us In his office. Thank you! Wade Wagner

  Jeanne O'Connor
a month ago
I had a great experience with Acura of Johnston. Sidney (salesperson) and Craig (manager) did a magnificent job helping me get into my new MDX. When I said I needed to have my husband look at the car, they let me drive it home and keep it overnight. I had it for almost a full day which really helped me to make the decision and fully explore all the features of the vehicle. Plus they worked with me on the price which certainly helped too .

  Ali Elahi
3 weeks ago
Phenomenal place to buy your ACURA Worked with Ryan, Craig and Jimmy through our two car purchase and we are extremely satisfied.They treated my wife and I with great respect and kindness. Haggling was also quick and painless.I will be back for another Acura in a few years and will definitely recommend these guys to everyone I know.

  Karen Herron
a month ago
My husband and I worked with Sydney McField. He made our buying experience awesome. He answered questions about the vehicle, he made us comfortable with drinks but most important made the negotiation process go smoothly without unnecessary stress. He also made our experience fun! If you are looking for a car head to Acura in Johnston and see Sydney before you buy somewhere else.

  Jeff Johannsen
3 days ago
Kirk did a fine job assisting us in identifying a vehicle that fit our needs. The wait time to meet with finance seemed excessive given the low customer volume. However, I was most disappointed in the lack of attention paid to prepping the vehicle that we purchased for resale. One windshield wiper blade was half way torn off. The rear wiper arm was broken with a cap missing that was present when we did initial inspection. Lastly, one mud flap was hanging on by only one screw. Yes, it was a used vehicle. However, with a $30,000+ sales price and dealer warranty still in effect this just seemed excessive for nickel & dime repair items.

  Michele Ruggieri
4 months ago
Jimmy at Acura of Johnston was the absolute best to work with. I helped my brother out recently by searching online for a reasonably priced car for him as he needed extra help searching for a vehicle. It was a challenge, however, with me working opposite hours of my brother. I was happy to find one at Acura online within my brother's budget so I reached out online. I hit the jackpot with Jimmy! He went above and beyond to assist me and welcomed my brother in to the showroom when I wasn't able to make it there in person so he could test drive a car that looked great on paper. Jimmy even offered to pick up my brother from his home so he could take my brother back to the dealership to pick up the car he was interested in and take it to his mechanic to look it over. Outstanding customer service! I'm so thankful for Jimmy and for him making this such a painless and less stressful process for my brother and for me! That vehicle ended up being a great choice all the way around for my brother. Sold! I know where I'll be looking for my next vehicle!

  Sheri Plate
2 weeks ago
Jimmy Nguyen, was my salesman. He was awesome, considerate and very kind. My safety and satisfaction was his number one goal. He was very patient with me during the test drive and also very informative about the Toyota Prius. He mentioned that the my satisfaction is more important than his commission.

  Joe Heckman
a month ago
I had a great experience working with Jimmy Nguyen. He was honest, worked with me through the entire evaluation/research phase of my search, and partnered with me on a fair price at the end. I'm very happy with my new RDX. Thanks!

  Steven F
7 months ago
I recently purchased a Toyota Highlander from Susie Baldwin, at Acura of Johnston. Both Susie and the dealership were just the absolute best! Had an easy and hassle free car shopping experience. If you re in the market for an affordable and reliable automobile, I would definitely recommend stopping by Acura of Johnston!

  Aimee
3 weeks ago
Alan Chicoine helped me with my car buying process. He was super easy to communicate with and even offered to come in on his day off to work with my tight schedule.Made the process smooth and quick. Highly recommend Alan here!

  Courtney Palmer
3 months ago
We recently purchased a 2024 RDX. Our salesman, Kirk, was great! He was pleasant, knew everything about the car, wasn't too aggressive with his sales, and was genuine. We had a great experience with him! We would highly recommend talking to Kirk if you are looking for an experienced salesperson

  Audrey Orr
a month ago
I ve been working with Alan Chicoine and it has been a fabulous experience! He s cracking a joke every 5 minutes and really keeps his clients engaged. It makes the overall car buying experience a little more lighthearted and fun! Thanks Alan!

  Lan Pham
2 months ago
Jimmy Nguyen was incredibly helpful throughout my car search process. He patiently walked me through all the vehicle details, promptly addressing all my questions and ensuring I was well-informed. Jimmy's professionalism, honesty, and engaging personality made the experience enjoyable. I am truly grateful for his expertise and support.

  Sarah Ha
a month ago
Jimmy was efficient and helpful with the process in purchasing my new car! He answered all my questions with professionalism and made the process less nerve wracking and stressful. Highly recommend him for your car needs.

  Bryce Duckett
3 months ago
Bought a civic here about a month ago from Jack Bryant. The service that I got and experience were both top notch. Very competitive pricing, right at book value... I had an issue with the car a day after buying it, where all of the dash lights came on. I took it back in and, long story short, they took care of everything. They ate the cost of repairing it, while also setting me up with a loaner that was nicer than the car I had purchased... another thing that I really appreciated is that when we started talking about price, they broke down all of the numbers in a simple and easy to read breakdown. They didn't just assume that I wanted the warranty and extras like so many other dealerships. If I get to the point where I need another vehicle - which shouldn't be for awhile - I will definitely look to Acura of Johnston again.

  Brooke Walter
2 weeks ago
Working with Alan Chicoine made the purchase of our son s car a smooth and comfortable experience! Highly recommend! Thanks Alan and Acura of Johnston.

  Sarah Hoopes
8 months ago
When looking for a new vehicle that would become our first family car, we looked around at multiple car lots. We compared the new, used and certified. After a few weeks of looking and doing research we choose to go with Acura Certified. They had such an extensive checklist that it made us feel so comfortable with our purchase. We ended up with an Acura RDX and it is the perfect SUV for our family. After a few short years we noticed that there was paint chipping above the rear door. We reached out to Acura and they assisted us in getting a quote on how much it would cost us to get this fixed. We went into Acura of Johnston and spoke with Rob the shop manager. We explained our concerns regarding this happening after such a short time owning the vehicle. After our conversation he said that he would reach out to the higher ups and let us know if they could fix this for us. After a few days Rob got back to us and said that they would fix this free of cost to us. We dropped the car off and they gave a 2023 MDX as a loaner (at no cost) for just over a week. When we went to pick up our suv, it was perfect. They did a phenomenal job on fixing our SUV. When it comes time to look for a bigger vehicle, we will be stopping by Acura first. Thank you for everything.

  Dr. Kaleb Bock
4 months ago
Went in to test drive some cars at Acura of Johnston and Jack took care of everything. He was responsive, professional, and fun to talk with. The facility was very clean and the atmosphere was calm and collected. I didn t make any purchases, but the process would be seamless. Definitely recommend Jack and Acura of Johnston to take care of your car needs!

  Nick Thompson
3 weeks ago
Sydney was excellent. He and his sales manager went out of their way to make my experience a good one and make me comfortable in my car buying experience. Highly recommend.

  Danielle Stephens
3 months ago
They replaced my engine in September where they stated they took it apart to make sure it was ok, now in December I had my car serviced at Mile High Acura and they said the engine is leaking. Acura of Johnston who found said engine said oh well the fix isn t covered because the engine was used. The quoted amount to fix this is over $1000 when the engine replacement was $12000. Also this engine is going through a recall, Acura of Johnston doesn t have the same level of customer service as Mile High Acura. Considering they found the engine and checked the engine they could have done more The least they could have said was, hey bring in your car and we can take a look at it. When I first needed my engine replaced with under 100k miles and was looking into the Goodwill Program, I did research online and saw there was an issue with this engine, I was told I ve never seen it approved 9 months out of warranty. Now the engine is being recalled due to the reason why my engine needed to be replaced. Once they found out I had a warranty on the car is when they were more helpful. I do appreciate the help I received after they found out I had a warranty but I ve never heard of a company charge a person getting their car fixed to use a loaner car, they charged the warranty company for me to use a loaner car while they fixed my car. If my warranty company didn t pay them to use the loaner I would have been without a vehicle as the fix took over a month.