Mason's Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kevin Christianson
3 months ago
Came out early this morning in freezing temperatures to help me get into my locked car. Much appreciated. Definitely will be using their services in the future.

  Michael Grimm
a year ago
These guys are lifesavers, and very obviously in business to help people. I will only be calling them for help from now on.My friend and I became stranded with a failed alternator just outside of Iowa Falls We decided to use Mason's to get to a parts store and fix it ourselves. Not only was it the shortest wait for a tow and best conversation with a driver I've ever had, but our driver Dan was even kind enough to let us borrow his tools, help us get the alternator exchanged, and get us back on the road. He even called after we left to make sure we were heading in the right direction! If it weren't for him, a one hour job would have easily taken three hours, and we only have the services of this outstanding small business to thank for our fortune. It's obvious from how the locals were talking to Dan at the parts store that they are knowledgeable and helpful in every situation and service they provide.Services: Battery service, Car towing

  Tim Ubben
2 months ago
Most excellent service! Needed help soon, he beat us to the truck. I can t say enough good about the service!

  jason fults
a year ago
I needed to get our old work truck into the shop for new tires, rims and a tune-up. It had been stored all winter. I put air in all the tires but one tire had gone low enough that it had partially come off the rim. I had ran out of time to put the spare on and needed to get it to the shop. Mason and Dan were great and very professional. They got the truck loaded up and towed to the shop. I would recommend Mason's Auto to anyone in the area.Service: Car towing

  Spencer Downey
a year ago
Great Customer service and punctuality. These guys took the time to help us out in cold miserable weather and towed it to Webster City for us. Managing a small business myself the great customer service these guys put on made the situation much less stressful. Highly recommend Mason's for all of your towing needs.Service: Car towingService: Car towing

  Alonso Castaneda
a year ago
It s been a few years now I ve been going to Mason auto for my families towing needs, and always has great customer service and very punctual. But today I got lucky enough to break down by his house, and thankfully he came out with tools and made sure we got my truck up and running to get back home! Definitely recommend!Services: Car lockouts, Special vehicle towing, Car towingServices: Car lockouts, Special vehicle towing, Car towing

  CJ Auto Salvage
2 months ago
-20 degrees outside after a foot of snow and a bunch of calls to tow cars, they helped me out. Needed a jump to get home. Thanks Mason s

  Cindy Lacey
6 months ago
What Amazing service!!!I d recommend them.Tell he s worth every penny!!Service: Battery serviceService: Battery service

  Mel Berhow
a year ago
Mason's auto came and helped me and my family get back on the road. Was willing to find a used tire that would fit my vehicle and switch them out. Thank you for the great service and for being kind to us.Service: Tire changeService: Tire change

  Kenny G
8 years ago
A sibling rolled the pickup truck south of town, putting it on it's side. Mason arrived very quickly. Got the truck back on all four tires, and out of the ditch with very minimal damage. Was very professional. No price gouging, no hidden costs. Did not take advantage of us. Worked with us regarding payment and insurance. Hassle free. Google the phone number and add them to your emergency contacts.

  Steve M
6 years ago
I had great service from Mason's Auto. Two of my tires blew out on the interstate after I hit something in the road, and they sent a truck quicker than I expected as I was sitting on the side of the road. They towed my car to the nearest dealership and dropped me off at a hotel. All around very friendly service; very helpful.

  Heather Renaud
4 years ago
I called the day after it snowed the night before and they were there to pull me out of the ditch within an hour. They squeezed me in between calls so I wouldn t have to wait and to keep my bill lower. Very friendly, knowledgeable, and reasonable with pricing! Very will to work with me and help me out! I will definitely keep their number in my phone!

  Valerie Ickes
a year ago
Really appreciate the great service in helping us change a spare on our fifth wheel. Y all were quick to get to us out on Hwy 20, super helpful onsite. We appreciate all the help and working with great people. Thanks so much!Service: Tire changeService: Tire change

  Maria
a year ago
Highly recommend! Great communication and does their absolute best to help out before they say they can t! Good business! Thank you again

  Pantelis Moissis
6 years ago
Great guy, excellent service! In late January my rental broke down on a cold night driving from Des Moines to Waterloo. Rental company had no sense of urgency but Mason helped me out of the jam, even driving me rest of the way. 100% recommend.

  Kelly Snyder
5 years ago
answered phone asap and left asap to help take care of my daughters car at school. Then helped me with taking to a great service center and giving me all the details. I will use again if needed and makes a parent happy knowing there is someplace to trust as your kid is in college!

  Cory Garner
6 years ago
Broke down on highway 20 eastbound. Alternator went out on me. AAA dispatched Masons to tow me. Said it would be within an hour. The tow truck driver showed up in 35 minutes. Awesome!! Towed me all the way to my house in Des Moines (65-70 miles). Great service. Good guy. Would recommend

  Chase Cole
6 years ago
Very good service. Answer phones right away, quick service, very nice people. Got me fixed up and sent down the road. Pricing was good too. Best roadside service I've ever had!

  Leslie
7 years ago
Masons towing was extremely helpful!! Mason took the time to help me find tires for my Hyundai & went above & beyond to find them. I highly recommend his service. Thank you Masons Towing!!

  Isaac Whisenand
a year ago
Very good service, very punctual and professional. Everything worked perfectly after and had no issues at all!Service: Battery serviceService: Battery service

  Alan Bailey
4 years ago
These guys are the best!!!! My daughters sister was locked out of her car in the cold and they responded quick and got her car unlocked in a jiff!!! Can't thank them enough!!!

  VINNIE B
a year ago
Semi stuck...driver went extra mile to help me out and get things aligned so job could be done.. highly recommend

  xcotty1
4 years ago
Great service!!! Helped me on a Sunday afternoon, and even rushed me to get new trailer tires before closing. Highly recommend!!!

  Michael Hager
4 years ago
Broke down in my (new-to-me) purchased Dodge Sprinter on a Saturday mid afternoon (in the 90 degree heat).Mason got me to an auto store, just in time to get the car repaired, and back on the road.Couldn't be more appreciative. (the guy in the sprinter)

  Miranda Meredith
4 years ago
Called to have my car towed, guy sounded half asleep and was very rude. Didn t seem to want to help and told me to go somewhere else but didn t list off any companies. Highly unimpressed.

  Clint Dickes
6 months ago
Great folks to have on your side when your in need.

  dean lewerke
a year ago
Thanks mason towing is first rate..a great customer experienceDan is the man..

  Desirae Jackson
a year ago
Came out in the cold and unlocked my car for me was so helpful and nice thank youService: Car lockoutsService: Car lockouts

  Vic Wallen
4 years ago
Unlocked my sisters car at college quick and efficiently, very easy to work with and definitely recommend!

  Susan Sivola
5 years ago
Good response time, handled my vehicle with care, would definitely call again!