Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Joseph Wolf
a month ago
Very friendly and polite staff. They got my vehicle in right away, and very reasonable prices as well. I will definitely be a customer in the future for all my vehicle repairs.
Derek M
a month ago
Been going to the shop for while there nice people , I had emergency situation with one of my vehicles, they were flexible and were able to fit me in right away and take care any issues I had! Very pleased
Kathy Dunlevy
3 years ago
I am a long time customer and The Shop has never "steered" me wrong. The owner, Tony, has always been upfront with me as far as what the trouble is, what should be fixed immediately and what can wait to be fixed in the near future. I especially appreciate this because I am on a "fixed" income. The Shop office run by Sarah and Stephanie are the absolute best in what they do. Great customer service, always smiling, they know their customers by name and are very well educated when it comes to the initial phone call of what is going on with your vehicle and also following up with you after you take your vehicle home. I believe that Tony has hired the very best mechanics and if you buy them donuts, they do an extra fine job for you! (Just kidding of course) They also are active in the community, and still active with Toys for Tots which shows how much their customers appreciate them.I would most definitely recommend The Shop to anyone, and Hudson Iowa (where they are located) is just 10 minutes from the Waterloo, Cedar Falls area. Sincerely, a grateful customer!!
J Ellenberger
7 years ago
Tony and the whole crew at The Shop are fantastic! They've earned our business over the years, and never disappointed us with friendly, quick and knowledgeable automotive service. I don't hesitate to recommend them to friends and neighbors -- I know others receive the same fine service my family has experienced. (The cookies in the bag we always find on the car seat after they're done with the car are great, too, but I'd write a raving review for The Shop even if we didn't get the cookies! <grin>)
Robert R
5 years ago
Tony and his staff are staff are straight shooters. They do a good job of keeping you informed on what they are finding when working on your car. Have been impressed that they not only tell you what should be fixed, but also what you can leave alone! They misdiagnosed a repair on one of my vehicles once and they made it right by not charging for all the extra labor which was very fair in my opinion.Bought one car from them and also had a great experience. A fair price and it s been everything Tony said it was.Highly recommend doing car business with these folks!
Samantha Shaw
6 years ago
We brought my husbands car in to The Shop for the first time last week. The people were very easy to work with and honest about their findings, rather than pushing unnecessary services. Being new to the area, we appreciate having a car shop we can trust! We will definitely be going back!
Tim Cornelius
6 years ago
I heard about The Shop through a friend. Tony gave me a free vehicle inspection. Very thorough inspection with pictures texted to my phone too. They told me what needed to be fixed now and what could wait which is very helpful when on a budget. They flushed the transmission and changed the filter. Really good service. Their honesty is what I like the best.
Ashton Wacha
3 years ago
We ve been taking our vehicles to the shop for a couple years now, and they ve definitely earned our trust! They re always very honest and look out for our best interest when it comes to our vehicles all while doing a great job with every service we ve needed. 100% recommend!Services: Transmission, Air & cabin filter replacement, Tires, General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Oil changeServices: Transmission, Air & cabin filter replacement, Tires, General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Oil change
Lyn Smith
4 years ago
We started using The Shop a couple years ago and have been treated very well. They offer outstanding customer service and are very responsive to any concerns. Tony is very upfront and honest, stands behind his work, and charges reasonable prices. I highly recommend The Shop!
Keira Hippe
5 years ago
Fast, friendly, and affordable service. My boyfriend, my parents, and I have all had our vehicles serviced here. Also they provided us with loaner cars until our cars were ready. The company dog is also very friendly my kids adore it. We will be coming back in the future for more service as needed.
Missie Sturch
7 years ago
Highly trustworthy, honest and reasonable. Great customer service which is sometimes hard to find! I'm glad we found them and will happily make the drive to Hudson to have our cars serviced and maintained! Definitely recommended! Thanks, Tony and Sarah and the rest of The Shop for keeping our vehicles on the road! :)
Julie Budreau
5 years ago
The Shop is by far the best place to go in the entire Cedar Valley Area!! They are honest, do amazing work and try to work with you and your schedule to get your car in as fast as they can. Tony and his staff have been so good to us. We have gotten our cars and all three of our childrens' cars worked on there...routine servicing and much more technical work as well. Go to The Shop and you'll be pleasantly surprised!
Lynn Scott
6 years ago
Tony and his staff are always so friendly and helpful. I have had major mechanical repairs done there several times and am always HAPPY with the outcome. They always find time to fit me in for an oil change and provide excellent customer service. I have referred several of my co-workers to them over the years. Try them out for yourself. You won't be disappointed. Lynn Scott
Jeremy Germain
4 years ago
My experience was great, had some noise coming from the rear of my vehicle, they did a full inspection of my vehicle and followed up with a call and pricing of the most critical things that needed repaired. Work was done in a timely manner, drove the vehicle away after the repairs and noises were gone. Prices were good and everyone was great that I talked to. I would definitely refer them to others. Thank you!
Tiffany Snyder
4 years ago
A+ service! They were very thorough and sent us a review of everything they checked along with recommendations. They could have easily sold us stuff we didnt necessarily need (air filter) but were completely honest and explained we could just clean it ourselves. They instantly gained my trust and all my business in the future! Highly recommend!!!
Jane Wagner
7 years ago
FINALLY !! The Shop is the best place for automotive service because they care about their clients. I've never experienced such quality interpersonal interactions thru all parts of the experience...appointments, estimates, explanation of work...even triage your service & give you options as to when & how much work you need performed. There's no BS, absolute trust, cost effective, & the quality of work is superb!! I am so grateful to them for providing such excellent customer service & work. They earned my loyalty from the first visit!!
Bob Dole
3 years ago
I tried going to L&M transmission to get my transmission replaced only to be told they can t swap a manual transmission. Pathetic. Anyway, Tony was able to do it for a fair price and it s still holding up great after 3 years/55,000 hard miles added. Tony and Sarah are pleasant to deal with and I would never suggest going anywhere else for a repair. They also offer free rental cars (or did?) which is incredibly useful! They re an exemplary business.Services: Transmission, Steering & suspension repair, General repairs & maintenance
Beth Hallett
5 years ago
Love this place! We are new customers to the shop and our recent (3) experiences have been above and beyond. I was impressed with the free vehicle inspection that they offered to do after we called to learn more about how much it would cost to do the undercoating on a truck we were looking to buy. After purchasing the truck we had the undercoating done (which looks awesome!) and one of the techs called a few weeks later to make sure we were still happy with it and if we had found any areas we wanted touched up. I was blown away that they even called to follow up.Everyone has been so helpful, honest, and friendly, especially with our 2 young boys who are often with us when we have been to the shop. Our boys love to go there to see the dog, play the pac man game, and get candy out of the machine :) Our current mechanic is nearing retirement and I'm happy to say I think we've found our replacement!
be kind
a year ago
I had just driven 1900 miles to move to Hudson to be near my daughter. I love how they send a text with all of the diagnostics performed, make a phone call, and go over the things that need to be repaired. Then they make sure they have permission to take care of the problems and give you an estimate. Very professional and a great way to do business!Services: Air & cabin filter replacement, Oil change
Elizabeth Pakala
7 years ago
Just bought my first (nice) car in April of 2016 and I won't trust anyone but The Shop to work on it! Before I found The Shop I was afraid to take my vehicles anywhere because I couldn't trust someone not to rip me off! But The Shop has always been trustworthy and they always stand behind their work!! So thankful I found them!! And the cookies they leave in my car after every oil change is like a cherry on top!!
Kala Rose-Trunkhill
4 years ago
Tony, Samantha, and Sarah at The Shop really know how to make their customers feel welcomed. Tony took the time to figure out why my jeep was making the noise it was making and did a full inspection to find it. He truly cares! Samantha and Sarah will brighten up your day every time you come in! As long as I am living close by I will continue to take my vehicles to the shop because I know they can be trusted.
Katie Sallee
6 years ago
I was recommended to come to The Shop by a good friend when we moved to Waterloo, and we love it!! The things I enjoy most is that they're extremely flexible and service is quick. I enjoy getting the inspection notes after my visit to see what issues will need taken care of soon, and which ones as urgent. They are really good about explaining something to you if you don't understand. I would definitely recommend The Shop to anyone and everyone! Nothing but great service every single time!
kearstin woods
6 years ago
Such nice people there at the shop! I went in for an oil change and tire rotation and was happy with all the work. I am not sure what surprise was better at the end.. the bag of Caramel corn in my car saying "thank you for the service" or the adorable dog that greets you in the shop! Definitely will be returning for future services.
Rebekah McCormick
6 years ago
Just had my car's starter replaced at The Shop, and just really appreciate what a great job they do. They are very friendly and honest and go out of their way to make their customers' experience pleasant. I drive about 20 minutes to get to The Shop from where I live and I think it's totally worth it. It's my favorite place to have my car serviced.
Veronice Garcia Stuber
6 years ago
A few friends recommended The Shop to us so we decided to check it out. Everyone was super nice and our oil change, tire rotation, and inspection was super fast! The Shop s furry friend, Bella, was so sweet and unique. We love The Shop and we will be back!
Chris Scott
6 years ago
I was visiting family in Waterloo and my car needed a last minute oil change before returning home to Tennessee. Tony and his team at The Shop were able to work my car in for servicing. While doing the routine oil change they noticed I had two extremely damaged tires on the front of my car. My tires are a custom size and hard to find. They went above and beyond at The Shop to help me find some tires fast so I could leave for home the next day as scheduled! If you live within a couple of hours from Hudson, IA I would certainly recommend you take your vehicles to The Shop for all your vehicles needs! They are top notch!
Jaine Benson
4 years ago
The best kept secret of Cedar Valley; my daughter found The Shop and introduced me to them. They have an attention to detail that is coupled with compassion and conscientious; the best combination you could ask for in car safety and repair. I am so grateful for their expertise! I just love you guys!!
Lori Hoeg
5 years ago
Just had a repair done this week and very happy with the results. The job was done quickly and Tony understood that we didn t want to fix our noisy muffler at this time and didn t pressure us to do so. Had the option to use a loaner car which is important this day and age.
Dustin Paulsen
6 years ago
Awesome work on my wife s car! Very reasonably priced, and very knowledgeable in cars. Also, doing a great thing with his business and the Toys for Tots Drive. Would recommend to anyone who needs an oil change or anything more serious.
Futuramapwnsall
6 years ago
The Shop does great work. Was actually referred here by a transmission shop that wasn't willing to replace my manual transmission. The shop did it quickly and honored their warranty when my throw out bearing seized. I would happily recommend this repair shop to anyone.