Wes Finch Auto Plaza Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Pam Jess
7 months ago
We are totally impressed we Wes Finch Auto! We had spent the day before we went there in Des Moines and the Grimes area. We found one that day but no one seemed to interested in work with us so we walked away. Went to Wes Finch the next morning and found a truck there, but their first offer just didn t fit us well. Before we could get out the door there were 3 people come to us and ask what they could do to get it to work. Everyone was so nice and within a short period of time they had worked things out that we not only got the truck but with all the other details that we were needing! I know when it time for a different vehicle for us again Wes Finch will be our first stop! If anyone is looking for something different you should definitely check Wes Finch out!!

  Connie Reese
2 weeks ago
Only 4 stars because of the inconvenience of having to sit in the waiting for 5 hours because there were no available loaner cars. Otherwise the inconvenience was worth it because I have my Jeep back and it is as good as it was when I bought it. Only one sensor was changed so I assume that the other sensor was not broken or didn't require changing. Overall I am well pleased with the mechanical aspect of the service.

  Melissa Nelson
a month ago
Newer car flywheel and starter went bad. They only had to replace the flywheel cause it was under warranty and it s been more than 2 week and still nothing. Also said they are out of loaner cars. Are they that far behind because of the Quality of their cars?! Or do their mechanics, not know what they re doing?! Either way I do not recommend.

  Brian Glenney
a year ago
Great truck at a fantastic price! I looked at over 3,400 trucks online before deciding to stop in. Wes Finch has great deals! In this market it s hard to find a good or even a fair deal. My salesman, Kale Buck did a good job and was a lot of help. The truck was a trade-in the night before, the service department did an awesome job of getting it through their inspections/service and making it look like new for me. Kurt and the finance department where able to help with a good deal on the financing as well. They were great talking with. A big thank you to everyone at Wes Finch! I ll see you next time!

  CARLEY BAGATELOS
a year ago
We ve bought/sold about 14 vehicles in the last 12 years from various dealers and other sellers. My husband said this is the best dealer he s dealt with. They didn t try to add extra pricing and were straightforward with us based on what we told them we needed. No gimmicks! Forever warranty. We highly recommend Tate and Lance. We bought the van from CA, and my dad picked it up and drove it to us. It was brought it to him at the airport. Thank you for your amazing and honest service, Wes Finch in Grinnell, Iowa!UPDATE on 2/2 : Just received a birthday video from them. Who does that???? Thanks, Wes Finch.

  Steven J. Adelmund
3 years ago
I was referred by my mother-in-law who has purchased 2 cars with them. I was happy to find that, with a fantastic, professional, knowledge staff, Wes Finch is a great place to buy a vehicle!The never-pushy salespeople take the time to make sure customers find the right car, worth the right features, for the right price. They help with financing and even make sure every detail is right before you roll off the lot.Now I see why many of my family members recommend Wes Finch.

  Charlie Manning
a year ago
saturday 7 may 2022 I came into the service department and really needed to have 2 tires balanced. I have a dodge challenger hellcat that i drag race. Jared Johnston and Steve Foss went out of there way and made it happen so i could race that afternoon. Wes Finch you have 2 very good employees and please take care of them. By the Jared i ran my fastest time i have ever done. Please keep up the good work. way

  Mark Feld
a month ago
I m there because of the lifetime warranty on the drivetrain in my vehicle and I seem to get good service. Quality place to do business with.

  Doug McBride
5 years ago
What a great place to do business. A very friendly and accommodating family business, will definitely buy from them again. Got a great deal on an incredible Cadillac, very pleased working with the entire sales team.

  Justine Boschee
6 months ago
We spent months looking for an SUV to accommodate our family and finally landed on the Jeep Grand Wagoneer. When the exact vehicle we were looking for came up on Wes Finch's website, we made the call expressing interest, even though we are located in Minnesota, and were connected with Lathan. His transparency and excellent communication resulted in a 13 hour travel day to purchase the perfect car! It was a great all around experience and we appreciate all of the time and effort Lathan and his team put into the sale.

  Jaycie Owens
10 months ago
Wes Finch has healed all my past car buying trauma! It was such an easy experience and they were phenomenal to work with. It was such a comfortable atmosphere, and I didn't feel pressured, tricked, or anything you see in other dealerships. Also I cannot recommend working with Lily Kuhns enough! She is so kind and patient, and has continually helped with any issues I have had after I bought the car. 12/10 experience.

  Steve Grabenbauer
a month ago
Great customer service and details of service being performed! Sales dept and service dept have been great to work with!

  Anastasia M. Lemanski
a year ago
I gladly drive the 47 miles from Williamsburg to Grinnell every 3 months to have my vehicle serviced here. The staff are extremely professional and treat the customers like family. I give the Parts and Service Department 5 Stars plus. Thank you for taking such good care of my "Baby".

  Dean Shore
5 months ago
Did a good job with the oil change, but parked my car at the far end of the parking lot.... probably didn't notice the handicap tag above the visor..

  Dangel12
10 months ago
Utilized chat function to look at vehicle, requested photos as vehicle was a hail sale, team member stated could not stand behind photos, understandably. Did not hear back after verifying email and requested to let me know when sent as I did not see anything come through. Response, "I am with a guest at the moment"I am sorry I am at work and cannot talk verbally over the phone, but the chat function should still treat me as a guest, but I thank you for making me feel less than because I was not the one in front of you. Hope you made a sale for the one you lost!Your dealership must be thriving to give responses like these.Marlene, you were great taking my call, wish it would have been on better circumstances.

  Gretchen Hunt
10 months ago
I appreciated the tireless effort to get me into a car that I not only could afford but was beyond my expectations.

  Mary Hildreth
8 months ago
Lily was my sales person and she was great. My problem is the way they try and pressure you into buying the extended warranty. After he continually asked me why, when I politely and firmly said 3 times I do not want it and no I do not have to tell you why, I got frustrated and had to threaten to leave and go somewhere else before he let it go. I will not be a returning customer.

  Greg Behrens
a year ago
If it was only one of these issues it wouldn t be a deal but when you stack 5-6 issues it shows their incompetence and lack of service.Purchased a brand new Chrysler Pacifica hybrid. We specifically asked about towing capacity and we re told 3500lbs, it s actually not recommended to tow at all being a hybrid we found out after trying to schedule a hitch installation with their service center.We told them we would be there at 11:00 to buy it, with a certified check for the amount, it took nearly 4 hours to complete the sale and trade from that point.We paid without a loan but they sent the title to the bank that issued the check like we took a loan.We negotiated for weathertec floor mats, it took them nearly 2 months to get them to us, they forgot to place the order. I complained to a sales manager a couple weeks later, they offered credit to cover a couple oil changes, great, but we re not local.So, we move closer, need to do a recall fix, book an appointment. I ask about the credit, it was never put in the system and they basically say I m SOL. It would be quite a story for me to make up to get a bit of credit, so by not honoring it they re implying that I m lying about it.Our salesman is long gone, there s nearly everyone I ve talked to says they haven t been there that long. Do yourself a favor and find a better dealer who s honest and will honor their commitments.

  Katie Brandt
10 months ago
So extremely thankful for the mechanics getting my car quickly ready when it arrived as I was without from the hail storm totaling my veichle, the detail department getting everything perfect and shiney for my first new car drive off, and Kent for showing me how to use all my gadgets and electronic hook up/functions to use. So extremely thankful for all the behind the scenes of car buying that go above and beyond. Big shout out to the guys for all your hard work and care for my new ride. Your help was so incredibly appreciated in all that you do

  Katy Van Niewaal
a year ago
The sales department was great in 2020. Service department I cannot recommend. Transmission went out & was replaced under their Warranty Forever program. The vehicle wasn't right after they replaced transmission, took it back & was told there was no transmission fuild in it. They replaced the transmissions but put no fluid in it? Living 2 hours away this has now taken up 16 hours of our time between taking to drop off vehicle & pick it up. Plus the time without the vehicle. Unfortunately, the vehicle is still not right and will require another combined 8 hours of driving to take the vehicle back up.

  Jamie Koster
a year ago
Lily Kuhns was awesome! She was friendly and knowledgeable! The whole process from test drive to paper signing only took about an hour. When I picked up my new Equinox, she helped with linking my phone as well as going through all the technology. Everyone there was friendly and helpful!!

  Cameron Lambirth
10 months ago
Bought a 2020 Cadillac CT5 with 7,500 miles on it. After signing and driving it the hour drive home I noticed it was driving funny. So I called and asked them if they would fix the problem. Told me I was wrong and that it went through a full inspection before being put on the lot. I then asked if they would at least look at the car. But got denied. 4 months later I just spent $1,300 for them to fix the problem. Car doesn t even have 20k miles. Mechanic told me that he hasn t seen such a mess with the tires and axles in a car this new. Don t buy here. They don t care about the customers and our money.

  Thomas Clifton
a year ago
The two batteries in my Jeep Compass were almost out of juice, so I took it to Wes Finch Auto PLaza to see if they could help me out.They had both batteries in stock and assured me they could install them that afternoon while I waited, along with servicingthe Jeep. I was impressed with their positive attitudes and prompt attention.Thanks for a great Job!Tom

  Sigrun valkyrie
4 months ago
Love these guys. Honest and helpful. Love my car! Flew in from out of state to buy!!!

  Jackie C
a year ago
Keaton was great to work with at Wes Finch. He got our vehicle ready to go, was timely and helpful with communication, giving us the info we needed and answering our questions promptly. We would buy another vehicle at Wes Finch.

  Keith Green
a year ago
Hands down, the best auto dealership experience I have ever received. Personable, prepared, organized, honest, and high level of knowledge on everything from A-Z. A huge thanks to Kale and Tate Buck. The best in the business!!!!! I am a customer for life. My first go-to for anyone I encounter who is seeking a vehicle. Thanks Wes Finch Auto.

  Douglas Vollers
a year ago
Very welcoming Tate was very helpful and they worked with me on my credit issues. The only downside was the car was not very well cleaned out there was dog hair everywhere still in the vehicle that irritated my sons allergies. All and all great staff I will most likely be doing business with them in the future.

  Jim Hunt
a year ago
Easy, no hassles. Sales staff listens and match you up with perfect vehicle! Quick process for paperwork! What I figured would take hours was done before I finished my coffee. Kory will take good care of you!

  Armina Alibegovic
a year ago
I was able to purchase the Jeep Grand Cherokee that I d been looking at for quite some time. I love it!!! The staff was extremely down to earth, knowledgable, and helpful in this experience. I felt taken care of and will recommend Wes Finch to friends and family. Thank you again!

  Darwin Copeman
a year ago
Service personnel are always courtesy and helpful. Technician feedback and advice is easy to understand and helpful. I would appreciate technicians leaving the truck interior as clean as they found it. Routinely, I notice oily smudges on door handles, windows, etc. Thanks!