Shottenkirk Chevrolet Buick GMC Fort Madison

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Siegel
a month ago
I recently embarked on what I thought would be a daunting journey: purchasing a car 1,500 miles away, sight unseen. The very thought filled me with nervous anticipation, but my experience with Shottenkirk turned this into an adventure I will gladly do again. Their remarkable team, led by the Brian in sales, transformed my anxiety into excitement and trust.Brian is not just a salesperson; he's a guardian angel for car buyers. His commitment abundantly clear, especially as he communicated with me on his days off and meticulously guided me through the shipping process a task beyond his call of duty since I had engaged my own shipping company. His dedication to ensuring my peace of mind was nothing short of heroic.The excellence at Shottenkirk doesn't end with Brian. Jamie, the manager, and Jamie in finance, were pivotal during the transaction with top-tier customer service. Their communication was not just prompt and clear, but also warm and reassuring, making me feel like a valued member of the Shottenkirk family.For anyone in the market for a car, whether you're local or thousands of miles away, Shottenkirk should be your go-to destination. Their team's ability to bridge the distance with exceptional service and genuine care is a rare find in the automotive world. Brian, in particular, is a gem his dedication and sincerity set a new standard in customer satisfaction.If you want a car buying experience that combines professionalism with a personal touch, making you feel confident and cared for every step of the way, look no further than Shottenkirk. Trust me, you won't be disappointed!

  Liz Meadows
a month ago
From the moment I walked into Shottenkirk I felt welcome and comfortable. Nothing seemed forced. I've heard horror stories about buying a vehicle and I'd have to say if you go in with an open mind and some flexibility you're going to be pleasantly surprised how easy it is. Brittney was awesome. I know my son will be going here when he's able to make a purchase as well. I highly recommend this dealership.

  Danette Brandstetter
2 days ago
Very good experience especially with Brian, Chris and David. They all were very personable and knowledgeable on their jobs. Brian helped us by allowing us to test drive whatever we asked. He was very good at his job to make us feel comfortable. Chris also wanted us to get what we needed and kept at it until we were satisfied with the transaction. David got us through the dreaded paperwork in excellent time. I would refer anyone needing a car to go here as the competition in Burlington doesn't negotiate and are not as personal. Thank you

  Glenda Berry
9 months ago
We purchased a 2020 Jeep Grand Cherokee Limited X from Georgia. Randy and Grant were very helpful navigating us thru the necessary steps to get my car from Iowa. Friendly, quick to respond to text and emails. Made a very smooth transaction for us. Car arrived and was exactly as described and pictured! We appreciate it guys!

  Karma R.
4 months ago
We phoned before coming out. The experience was wonderfully seamless from start to finish. Granted I knew what I was looking for so that made it so much easier, but the customer service here is hands-down the best. I will be back to purchase future vehicles here and my daughter will soon be visiting Mike & Jamie to square away a new vehicle as well.Definitely give this location a shot. They made everything so easy!

  matthew hall
3 weeks ago
Worst experience ever. They have a disclaimer stating at all vehicles come with a $895 package and then charge you outside of the MSRP of the vehicle but on their website it states it comes with it not charged for it. Was told that since I am not trading in a vehicle or using their financing that I have no value in the deal to work with as a customer. Every customer has to buy that package but if you finance with them then they will take that package off. Response to their reply.... Would love if I could talk to a GM as this is how I was treated by your financial manager and his manager

  Mike Monroe
3 days ago
Salesman was good but the finance guy was kinda pushy with the extended warranty. Wasnt to pleased that the truck didnt have the running boards on it and had to come back weeks later to have them put on.

  Charles Hayden
2 months ago
I took my car in for a window regulator. When I left the dealership I got about 10 miles When my car overheated. I checked under the hood the mechanic had removed the cap off the coolant reservoir. I called the dealer was told they would have someone get me and have the car towed back. I was stranded in the middle of nowhere for about 45 minutes when the temperature was in the 30s. It took them over 4 hours to get my car towed back. By that time it was to late to be repaired and I was forced to go without a vehicle for over 24 hours. She kind of insinuated that I had removed the cap.

  Trevor Calfee
5 months ago
Absolute top notch service as always! Brittney is very knowledgeable on all of the features my new vehicle has, and took the time to walk me through everything. She is very kind, respectful, and was very helpful through the process. Dustin was extremely helpful as well, working with me on multiple occasions to value my trade, and to give me a fair price for trade in. This was my fifth vehicle I have purchased with Brittney and Dustin, and I wouldn't choose anyone else to go to!!!

  Rick Zaehringer
9 months ago
Kevin and Dustin are very Professional and courteous. They helped me get a truck that I always dreamed of having! I still can t believe it! I still have a few accessories that I need to get from Shottenkirk.. like Denali Mud Flaps, a chrome hood deflector, security cameras, all weather floor mats, gmc cargo bed mat, tailgate step lighting, and I d really like to have the audio kicker system that is installed into the tailgate!I can t say enough about the Shottenkirk Dealership in Fort Madison, Iowa. They are by far the best Dealership around the Midwest! I wouldn t hesitate to drive out of my way to go to this dealership! Especially Dealing with the Sales associate Kevin and the Sales Manager Dustin! They go above and beyond to help you! They by far deserve a most generous pay raise! Without them and the whole Shottenkirk Staff there.. getting the truck I could only dream of having would still be only a dream. I salute you all for an incredible job and outstanding Professionalism!Sincerely,Ralph Zaehringer, USAF RETIRED

  Chaz McVay
10 months ago
Worst dealership I've ever done business with. Not only were they extremely greedy, but they lie. They failed to disclose that the truck was submerged in water past the axle vent. They claimed it was "certified pre-owned" and checked over by their mechanic, yet somehow they failed to notice the water in the rear axle. I've had issues with my vehicle since day one. Stay far away from this place.

  Donivan Godsil
a year ago
Worked with Kevin Lopez and Chris Buster on the purchase of a 19 Suburban. Couldn't be happier. Shottenkirk worked with me where other dealers were not interested. Was treated with respect, enthusiasm, and professionalism the entire time. Painless as it gets! Definitely recommended.

  Meghan R
6 months ago
The dealership team was outstanding. Everyone was knowledgeable and kind. Randy was so helpful with the purchasing process and communicating with us through everything. He even helped once we got our vehicle!

  Grover 525
7 months ago
Absolutely HORRIBLE experience. I contacted to purchase a truck day 1 it was listed and said i would purchase. I offered a down payment or anything that would solidify the deal. The sales manager Dustin said they don't take down payments and assured it would be mine. A week after it was listed, it was out of their shop for repairs and a deal was made by Kris Pauly over email. He said he would call me in the morning to do paper work. I instead waited all day for the phone call which i never got. I had to call the sales manager at the end of the day only to find out they sold it to someone else. What a waste of my week. They don't care about their customers. My money spends the same as the next guy and i was paying full asking price, so there was absolutely no reason to sell it to someone else. Why they sold it out from under me, I'll never know. But be damn sure they don't care about treating me this way and they sure won't care about treating you the same. Find another dealer, one that actually values your time. This one deserves 0 stars. And absolutely don't work with these 2 individuals. Dishonest AF!

  MeiLin Lum
5 months ago
The body shop did an excellent job on my headliner. I had a leak over the passenger door. They repaired the leak, cleaned the water stain and reset the headliner as if it was BRAND NEW! Excellent job once again

  Isaiah Wenig
a month ago
Very friendly, re assuring, utilized my time and answered all my questions, felt like a priority and got vip treatment from everyone there

  J O
3 months ago
Brought my truck in for a transmission shudder issue. Was told I needed a $6200 transmission. I did more research on the issue and only had to replace the torque converter at a fraction of the cost.

  Barbara Copley
3 months ago
They were awesome taking care of my vehicle. Danielle was extremely efficient and kept me updated. Thank you.

  Lorna Swinderman
a week ago
Went in for service on my truck, and everything I needed was done quickly and efficiently.

  Tim and Brenda Njus
9 months ago
We were desperate looking for specific vehicle make/model/color. Used the Chevy. Com website and found our dream truck at Shottenkirk! I called the dealership to ensure vehicle was available and spoke to Keith. He was so helpful, knowledgeable, and pleasant to do business with. Felt like a casual conversation instead of a sales line. Drove 2 1/2 hours to pick up the truck and it was cleaned, full of gas, and pulled right up to the front door. Worked out preliminary budget and pricing with Chris. He explained all of our options and made the buying experience awesome. Unfortunately they d sold so many vehicles that day we had to wait ten minutes for the finance office to catch a break, but we were in and out and driving home in our new truck with absolutely no surprises or regrets. We will gladly drive 2 1/2 hours one way to work with this group again. They were amazing!

  Dewayne Hasting
a year ago
I have no voice box it was removed and the people there treated me with the up most respect and my salesman Randy was superb he deserves a pat on the back employee of the month

  Mitch Carr
a week ago
I arrived almost a hour before my appointment they took my truck in early no problem

  Eli Sanders
3 days ago
Everyone was very helpful and willing to work with me on what I wanted.

  Mike Willems
7 months ago
Once again, the service department was fast, friendly, and thorough. They make the 40 minute drive for service worth while. I know we can count on them. Will continue to visit Shottenkirk Ft. Madison for our vehicle maintenance.

  Tara Watson
10 months ago
Had a good experience with mike he met my needs and was very polite and helpful . Now off to have fun in my new truck

  Dustin Andrews
2 weeks ago
Curt and Danielle are the best. They really do try their best at everything they have control of. Some things are out of their hands and I think people have a hard time understanding that. They are great to work with.

  karissa brooks
a month ago
I didn t think getting a new vehicle was a possibility for me but the sales team went above and beyond to make it happen :)

  Pauline Yeager
a month ago
Experience was great with everyone in the body shop. Alex was extremely helpful.

  Spencer Fraise
6 months ago
Bought a 2017 Chevy Silverado High Country a year ago along with extended warranty for about $4k.Had an issue with a leaking oil line, transmission shudder and engine light coming on a few months after purchase.First they replaced the fuel control module however it wasn't covered under the warranty which cost $800 out of pocket. Unfortunately it did solve the issue as the shudder was still there and the engine light came back on after a few weeks.After bringing it back in it turned out to need a fuel pump which was throwing the engine light and transmission fluid needed replaced to stop the shudder. Neither of which apparently was covered under the warranty either and was quoted another $1,800 out of pocket to fix. All of this on a $40k truck plus another $4k extended warranty in under a year.Obviously I wasn't very impressed and decided I'd just take the truck back and do the work myself and cancel the warranty that didn't seem to be worth much and left an initial one start review.The next day (today) Shottenkirk's called me and said they would make it right 100% covered for the fuel pump and transmission fluid change.It's easy to assume the worst and just expect poor service from everyone these days but Shottenkirk's went out of their way to make this right and to make sure I was happy. Honestly that is a rare unexpected thing today and I can't remember the last time a company has stepped up and made things right like this.A day ago I was ready to never do business with Shottenkirk's again. Today I won't do business anywhere else.

  Debbie Miller
4 months ago
Kris Pauly was so kind anf very helpful answered all our questions. He is truly a good sales person