Waln Repair & Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Wade
a month ago
I am very satisfied with Waln s and the results. They did an amazing job on my truck and finished it before I thought it would be ready. Mike was very friendly and knowledgeable about the repair process, and he kept me informed along the way. Thanks again!

  Richard Halleran
3 weeks ago
I had a wonderful experience! The work was quality & customer service was excellent! I will definitely recommend Waln to others.Patsy Halleran

  Kathy Mulnix
2 months ago
Friendly knowledgeable and fast service. Had an estimate for a car repair and they got me in fast and had the estimate done very quickly.

  John Steckler
6 months ago
Provided timely estimate and worked with insurance company seamlessly. Repairs and time required to repair were exceptional. Great job but I hope I don t need you again!Service: Body & TrimService: Body & Trim

  Gerold Cowan
7 months ago
I would give them a 0 if I could! Unimpressed with every aspect of my experience with them. I went here based on recommendations from 2 people I personally know. Waln had my truck for 35 days to do what 2 other body shops said was 7-10 days max. My insurance paid out 69 total hours on the claim and it took them 35 days to do that. I asked for all OEM parts to be used as Ford will price match aftermarket parts. Waln said they would do that. They did not! They said there was damage to a window from the hail but when the insurance didn't agree Waln claimed they never said that. I have a recorded phone call with their estimator saying the damage was from the hail but he denies saying that. I went to 2 auto glass companies after Waln was done with their work and both say the damage was almost certainly from the hail. 3 trim/moulding pieces were not put back on properly. I went to 2 other body shops after Waln was done with their work to ask about 2 spots I had concerns with and was told by both that it was dried bondo on top of the paint. They were just sloppy! There was a paint chip less than 4" away from a dent that would have had to have been repainted and they left it. When I asked them about it they said that it wasn't caused by the hail and they weren't being paid to fix it. I had another body shop replace a bumper on a car last year and when they painted the bumper they also painted some paint chips around the wheel wells that they weren't being paid for as they said it only took about 10 more minutes to do both sides since they already had everything out. Very unimpressed with the entire experience!Services: Painting, Body & Trim

  Jen Lamparek
6 months ago
Waln collision is top notch! I ve used them before and every time I m beyond pleased with their work.Service: Body & TrimService: Body & Trim

  Linda Manley
a year ago
I appreciate that the crew at Waln kept me apprised of the time line of ordering parts, beginning the repairs, and then having to order more parts. My vehicle looks amazing! I m really happy with their work and definitely recommend them!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Daniel Baier
a year ago
One of the premier auto repair shops in Iowa and the Midwest. I can personally vouch for this place. 5 years ago I missed hitting a deer and did damage to my vehicle. My insurance company recommended this place. They worked their magic and within a couple of weeks my vehicle looked brand new. Flash forward to MLK weekend of 2023 and a big buck came out of nowhere and ran into me. Shaved off front right wheel well and front bumper of my vehicle. County deputy said I was lucky the thing didn't crash through my windshield. I was able to drive back home but was told it would be awhile getting it repaired. Despite the hassle of life today WALN did a great job in repairing my vehicle. Again it looks brand new. This place is open at convenient days and hours. Their staff are professional and courteous. They give you updates on when/how long the repair is going. Friendly people here. Can't say anything bad at all. In my opinion this place is best.

  diek Brunscheen
2 years ago
Rodger and the Waln Team are excellent to work with! Their communication is on point. They repaired a dent in my door and repainted my front bumper. They had an unexpected task present itself, but still completed the job ahead of schedule. They communicated this with me and also sent me photos showing what they were up against. They earned my trust and also any business I might have with them in the future. I highly recommend their service. I m a happy customer!Services: Painting, Body & Trim

  Susan Rundall
2 years ago
Very pleased with the friendliness of the staff, the communication, the quick turn around and the quality of the work. I can t even tell there was any damage as it looks perfect! They provide an awesome warranty as well. Like the commercial says, while I hope I don t find myself needing them again, I will definitely use them again if necessary!! From the estimate to the pick up, it was an easy and pleasurable experience. Thanks guys!!!Services: Painting, Body & Trim

  Callie Bemer
3 years ago
They were behind on repairs due to last summers storm and managed to sneak my repairs in quickly, they also told me it would take at least 3 days and it took less time than expected. Finally, they were up front and honest with issues they came across, and after explaining I would have to return in a few weeks when they had the needed part, they also stated that there would be no cost to the second visit. This was my first time using there service and I can happily say it will not be the last!

  Nikki Rasmussen
5 years ago
Staff is professional, compassionate, and honest! They provided some of the best customer service! They got my car fixed in fast and the quality of work looks amazing. They kept me up to date on the progress of the repairs and they worked great with my insurance company. Highly recommend these guys!

  Nicole Del Carpio Tengan
7 years ago
I cannot say enough about how wonderful Waln Repair and Collision Center is! They evaluated my car quickly and got me in for an appointment right away. They dealt with the insurance company and communicated with the rental car company to ensure everything went smoothly. They kept my car indoors at night and even transported it to the dealership as needed for a repair of the electrical system! They did a beautiful job with my car and returned it to me much faster than expected. Not to mention that each and every person I talked to at Waln was extremely friendly and helpful. I have never had such an excellent experience when dealing with an auto repair and I highly recommend Waln!!

  Cindy Scott
4 years ago
Waln is the best! They were courteous, respectful of my time and more than delivered on their promises. My car looks amazing inside and out and I can t tell it was damaged. They came highly recommended by more than one of my friends and I would definitely tell others to use them.

  Larry Davenport
2 years ago
Brian was very professional, timely, kept me posted on progress, worked directly with the insuranceCompany. Detail oriented. Clean and professional location, inside and out. Went above and beyond during every step of the process. Everyone was polite and professional, I highly recommend Waln and will use their services again.Services: Painting, General repairs & maintenance, Electrical, Body & Trim, Auto detailing, Air conditioning, Battery

  nic Taylor
a year ago
They DO NOT stand behind their so called Warranty..They painted my black suburban and every month it fades out and shows buff marks from where they buffed it.. Waranty and paint I will add photos when it fades back out for the 5th time..Brought it back two my house and said it s the car wash. I have 4 black vehicles and it s only one that does it . All four vehicles go to the same car wash and it s only done it since they repainted it The owners words were I m done with it

  Jason Poling
5 years ago
They really did an excellent job with detailing our vehicles. And price was fair. I would have given 5 stars but customer service was slightly lacking. Overall, they handled things well, but aspects of the transaction were not very pleasant. Still, good price, excellent work, and overall they had good customer service.

  Carl Quint
2 years ago
I was rear ended on the interstate on Father s Day, Waln was very professional and answered all my questions, they explained there would be a delay because of all the work they had at the moment, which is fine and nothing anyone can control. They got my car back to me good as new, this is the second car I have had them repair and they are above reproach! Highly recommend if you need your car fixed after an accident!Services: Exhaust, Painting, General repairs & maintenance, Electrical, Body & Trim

  Steve Dunlap
a year ago
They were great! Kept me in the loop and when finished you d never know the driver s side door had been severely damaged!Great all around service.Service: Body & Trim

  Stephen Elam
a year ago
Very professional, kept me well informed of the progress of my repairs. Happy with the repairs by Waln. Would recommend this business!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Adam Rabik
2 years ago
This place is an absolute joke they tried to keep our car when all we wanted was an estimate. Both the owners daughter and Chuck were very rude to us. All this lady wanted to do is argue about things she even hung up on me when we wanted our car back. when we went to get it she heard me at the front desk an flew around the conner like she wanted to fight me. I would never recommend this body shop!

  Mark Hermsen
2 years ago
Waln does a great job. I used them 3 times and each time they did an awesome job. Very professional, great communication. The quality of work is impeccable. I highly recommend them.Service: Body & TrimService: Body & Trim

  Jess Painter
3 years ago
I recently had my van repaired here. Everyone I've interacted with has been very friendly, courteous, and helpful. Their ship is pristine clean with lots of character. I hope we don't need any more body work but if we do, we'll come back here!

  Brady Riehle
2 years ago
Disclaimer, I am a very particular person, which I did make sure and communicate at the time of the estimate. Overall, they did decent work, but I cant give over 3 stars due to the following. There are a few dimples in the new paint on the front panel between the grille & bumper, but not noticeable enough to have it re-painted. While they were working on my truck, one of the tech's ran a cart into my front fender causing a scratch & damage (was not part of the repairs needed from the accident), but they repainted and cleared that fender to fix it (was not thrilled about that) and it turned out well. Then I went to inspect prior to pick up and noticed about 5 scuffs / scratches that needed to be buffed out on the newly repaired area, they did it immediately in front of me, turned out good. Finally, still while inspecting, I found a door ding on the drivers door! At this point, I now had damage on 2 other locations of the vehicle unrelated to the front end accident and spots that had to be fixed that wouldn't have needed to be repaired otherwise. They had PDR done on the door and it too turned out perfect. They seem to do decent work, but there was some pain along the way. I may have been just unlucky and this seldom happens in their shop, I have no idea, so I cant be too hard on them. They did use OEM parts and got everything approved with no issues with my adjuster. I was also able to return my Enterprise rental truck to the body shop, that is a nice agreement they have with the rental car company.Services: Painting, Body & Trim

  Cathy Hill
a year ago
Kris and I can t say enough about the whole Team! They went above and beyond to accommodate our needs and doing the repairs in a timely manner. We are so please and have recommended Waln over and over again!Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim

  Scott Kayser
2 years ago
Second time I've used Waln and both times have brought my vehicles back to looking even better than they did before their accidents! Fast, friendly service, highly recommend them!!!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Pete Richardt
a year ago
Waln provided top quality repair and excellent customer service on our latest visit. We have been very happy with past repairs as well.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Douglas De Long
3 years ago
BEWARE OF THIS PLACE AND "CHUCK" Scheduled my two vehicles for over 7k in repairs with this company. The windshield was badly damaged and Chuck said they would order the replacement right away vs wait two months for the rest of the repairs. Never called back, then when it was time for the repair Chuck called to make sure we were coming because he was ordering a non-returnable windshield. No apologies for not getting it before or why it didn't happen. Just rudely brushed me aside. When I decided to cancel the appointment he then said "its because its an unprecedented time, take it some other place to get it fixed". For a company that advertises such customer care they fall short.

  Alex Wisnousky
5 years ago
Professional grade with friendly small town service. Been here twice for extensive insurance repairs and came out looking better than new. One time they accidently damaged my bumper (which was already a little worse for wear) and replaced the entire thing with OEM parts at no cost to me and didn't extend the amount of time in the shop. High standards and do things one way, the right way. If you have a rust spot they'll want to replace the whole panel, so don't go in expecting cheap touch up solutions that won't stand the test of time.

  James Merfeld
2 years ago
Everyone at this place are fantastic at what they do. Paint is perfectly matched and everything is exactly how it should be. Will only go to this place if I need body work done. Thank you all for your hard work!Services: Painting, Body & TrimServices: Painting, Body & Trim