NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike Lund
3 months ago
Great place to buy auto parts. Conveniently located, easy to find

  orlando vivone
2 months ago
Great customer service; was in and out in no time!

  Lance Shay
6 years ago
(edited in update below in response to NAPA's inquiry)The NAPA brand marine battery on my newly manufactured boat went dead the last week of June 2017. The manufacturer date on the side of the battery is March 2017, but they won't do anything about it since the boat manufacturer was the original purchaser. Mark, the manager, won't even take the battery back so the Clinton, Iowa store near the manufacturer can replace it for them. I've escalated to the district operations manager and will see where it goes.Since I want a working boat this 4th of July, I ended up purchasing a replacement at Advanced Auto parts.In short, NAPA found an excuse to not stand behind its three month old defective product, and it was $92 out of my pocket to have usable equipment.Edit:I escalated to NAPA's District Operations Manager and with the help of my boat manufacturer was able to resolve the issue. In the end I had to return the battery to my local NAPA and the Clinton, Iowa NAPA will credit my manufacturer the amount I paid to Advance Auto for a new one. My boat manufacturer is writing me a check for what I paid Advance Auto.It didn't need to be this hard. Lesson learned - stay away from the SE14th NAPA Auto Parts. Mark (the manager) is decidedly not helpful. Everyone else in the process, including those in his own company, didn't get why he didn't just fix the issue.This issue has been resolved, with the SE14th NAPA store dragging its heels throughout the process. Without intervention of my boat manufacturer, I would not have been able to get a refund for the battery I purchased so I could have a working boat during the holiday weekend. For this reason alone, I leave the review at one star.I have also sent an email to the customer service address in the "Response from the owner" reply to this post, to ensure that any understanding between them and I is crystal clear.

  Nevernot Notnever
10 months ago
Updated 6/15/2023- miss Ben wish they brought him back, Champ is pretty nice too. These guys all work hard...... Ben Gomez is the best. He is always so helpful and knowledgeable. He has even brought me back from the edge when other associates have messed up. Good guy main reason I go back.

  Scott Robinson
2 years ago
Nov 13 2021 9am.So I've been coming here for years,maybe its my fault.So I walk in grab 2 -5qt jugs of oil,walk up to counter,to be helped by a man that looks like slim version of rapper Fat Joe.Ask for oil filter,he selects it without even asking me what brand I want,so I ask is that Napa Gold he says yes.Ask me next time huh,..ok...I ask can I get the 99cent bag to get 20%off,he says sure.I put everything in bag he doesn't give me 20%off because oil already on sale....So why didn't he say that before he sold me bag,so basically due to guy being rude from start,acting like it was a hassle to stop what he was doing and ring me up,not looking out for my best interest like the others do,I left it on the counter and went to O'Reilly where I was greeted as soon as I walked through door.I won't be back to Napa for awhile.

  Mac Meeker
4 months ago
Hardly ever have what I'm looking for

  Zach Schipper
6 years ago
The management and team of this store is awesome. They know their parts and how to give great customer service. I've been doing business with this store for years now and will not go anywhere else. If they don't have the part, they will go out of their way to get it quick. Great quality parts and even better quality service. Go here if you want to deal with professional auto parts specialists and want a refreshing experience instead of the always rediculous Advance Auto/O'Reilly's/AutoZone who couldn't tell you blinker fluid from transmission fluid... Thanks for the help over the years guys/gals!

  Matt Howe
5 years ago
very rude and unprofessional. I ordered 388 dollars in parts was told they were at the warehouse and would be ready at 9:30 am i said i'l be in at 10:30. i came in at 11:20 am no parts. was told the warehouse has messed up a lot lately . asked if i could get them i was rudely told the warehouse parts are in but other stores had my parts and they would be in later now 1230 no parts. You deserve to lose all you'r business to online competitors if i have to wait any way also orileys has thee part in stock cheaper so enjoy your charge back

  Bethany
7 years ago
They tried their best to find the part I needed and suggested where else to look

  David English
3 months ago
Awful customer service.

  Victor Defoe
5 years ago
They're extremely helpful don't go out of their way to find what you need a great place to shop

  Emma G
4 years ago
This store is well stocked! Great selection of parts and the service is excellent. Ryan and staff never disappoint!! Thanks!

  Leann
4 years ago
The staff is both friendly and knowledgeable. The selection they offer is extensive. What a great store!

  spencer wissler
4 years ago
Auto parts are great quality. Ryan and the group are always looking forward to helping anyone that walks in or calls on the phone.

  Koree Matthias
3 years ago
Went here for parts and everyone was very unhygienic and was not clean. Lots of cussing between staff, and was ignored for the most part. Terrible service, won't be back.

  Cheryl Brown
4 years ago
This is the cleanest NAPA I have ever been in! The staff is quick to help and very courteous.

  Jason Angusich
4 years ago
Knowledgeable & Friendly staff. Ryan is the Best Napa Manager that I have done business with.

  Mike Olmeda
3 years ago
Awesome customer service. A great place to buy quality automotive and industrial parts.

  nathan carpenter
4 years ago
S.E.14th street Napa has the best countermen in town, Ben & crew do a great job!!

  Ron Brees
a year ago
Didn't have what was looking for! Google gave bad information that Napa made replacement keys

  Victor Cedillos
4 years ago
I always find the parts I am looking for, very helpful people there and the prices are slightly cheaper

  glen hanson
7 years ago
Even though they only had one part out of multiples that I was looking for its always a pleasant visit

  Brandon Chapman
4 years ago
Ben goes above and beyond every time I m in the store. Usually need some odd parts and he helps me find what I need and gets it right the first time. Always A+ service!

  Connie Davis
4 years ago
Before retiring we owned a part store in our town for over 25 years, this store is now our preferred parts store in des moines.

  Brett Lovely
5 years ago
Had the best price for what I needed they beat the competition by over 6 dollars

  Michael Ross
6 years ago
Good service. Gotta talk to the right people there though. Avoid the new guys.

  Shredd Pool
4 years ago
Friendliest parts guys in town. And they know their parts. My first stop from now on.

  Benjamin m Gomez
2 years ago
The service counter people are nice and friendly and know what to look for

  Amber Davis
4 years ago
Friendly group of parts guys, very nice clean store.

  zac huddleson
3 years ago
The sign shows you make hydraulic hoses. walked in and asked they don't have anything to do hydraulics or any parts to fix hydraulic hoses.