Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Roger Easton
7 months ago
I honestly hate to leave 3 stars because the guy that helped us at the counter was so nice and helpful. But after getting home I noticed the hood of my car wasn t level and opened it and noticed that they left a screw driver under my hood after getting oil change..
Randy Blackman
a month ago
Most often good service. For awhile were not doing antifreeze flushes but seem to be back to full services. Been going there for several years and service is always good.
soso meeii
2 months ago
They did very well. I didn t know the car had some specific stuff. But they did really well, and my car sounds better while driving.
dj short
5 months ago
Had my oil changed,cabin filter and tires rotated on Saturday. First the good the price was right and service was fast. Now the bad they spilled oil all over my motor and exhaust. I took it back up after I noticed it smoking and large drops of oil in my driveway. I asked them to clean it up they did a poor job of cleaning it up. Now I can smell burning oil in the cabin even when I'm not driving. It's a nice car and I'm very disappointed in the service I have received. I'm sure the cabin filter is ruined and now I get a headache everytime I drive my car.Services: Air & cabin filter replacement, Tires, Oil change
Wes Morrison
a month ago
These folks are always quick and efficient. I have been using them for a long time and have never been disappointed in there level of service or professionalism.Service: Oil changeService: Oil change
Pam Nauerth
2 months ago
They were pleasant and professional. Very fast and went above and beyond to make me feel I mattered! I will definitely go back there.
Jl O
3 weeks ago
The people here provide excellent customer service!! I am very satisfied! Outstanding job restoring my headlights!
Jerald Sims
a month ago
Great service ..Got a oil change and a tire rotation and rims started grinding when pull away and took it back and they put old rims back on for Free ..Great Service and I recommend Jiffy Lube
Beverly Eck
4 months ago
Quick service and friendly staff. Did miss topping off my fluids when I specifically asked if they had and they confirmed they did. Other than that no complaints
Laura Baird
5 months ago
I was charged yesterday to top off my coolant 9$. I didn't think it through when the guy told me that there was a charge for disposal and I paid it. Wait! What! You were disposing of nothing, topping off meaning putting in not talking away. I'm so upset. Jiffy lube policy says topping off is FREE off charge. Also made me angry, he would not accept a $100 dollar bill as tender, I had to use my card. Be wary! Very shady and now I wonder if the job was even done!?? Oh and my next mileage sticker has a totally incorrect mileage about, drove in at 72k and my next charge is due at 52k. Wish I could get my money back, now I feel like I have to go elsewhere and have my car checked!
Jacob Schneider
2 months ago
There was a big oil leak under my car when I got done with getting the oil changed. I had to add 3 quarts the day after, because they had underfilled it and not fully tightened the plug. I will only use Jiffy Lube in emergency circumstances.
Jesse Whitson
3 months ago
Finally a lot of ppl showed how Allied Lube didn't belong in Iowa. Or their mentality of perfection, Jiffy was better under Ord Enterprise. Mechanics should never be put down, it's not a easy gig. Just like cooks. Be nice to ppl that fix ur life no car=no life.
Lori Jones
4 months ago
First off, they broke my oil cap, the tech tried to act like nothing happened but thank goodness my son was watching out the window. then couldn't find the oil filter, my son had to go back out and show them.The manager got back from lunch, he ordered another oil cap.They never checked the air filter or cabin filter.We certainly won't be back.
Nick Johnson
6 years ago
Absolutely terrible service. More interested in speed rather than doing their jobs. I get 9 miles down the road to home and I received a low oil pressure warning, telling me to stop right away and shut off the engine. I get out and notice oil LITERALLY everywhere inside of my engine compartment and along the underside of my truck. I call to which the response was, "Will you bring it back here?" I couldn't believe I what I was hearing!! I thought to myself, hmmm wouldn't trained "mechanics" know that, well.... I don't know.... Maybe an engine probably need lubrication to keep it functional.... Rather, instead just drive it back dry... To which I was then only offered a car wash to Clean my truck ha! Thankfully the manager came out in his own vehicle, on his off time to rectify the issue right on the side of the highway. While yes that is a positive, I personally will not be returning there or any jiffy lube for that matter ever again.
Eboney Anderson
6 months ago
Evertime ICome to jiffy lube I always have to come back. They never know how to properly install my Filters back in my car and this time I went in for a Power steering flush and they didn't refill the fluid. They claimed they did but after 4 day and barley driving the car due to not being able to turn my steering wheel and no signs of leakedge in my Garage now my pump has went out and they are refusing to take Responsibility..DO NOT RECOMMEND THIS PLACE
Nick Slattery
6 months ago
They store and people were nice. The price was easily $20-25 more than I have paid at other shops for the same service. And they were not up front on cost.Service: Oil changeService: Oil change
Cyndy Young-Williams
3 months ago
The attendee said it would be 30 minutes before they would get to my car and to leave my keys in the car. I gave her my keys and told her Ididn't want to leave it unlocked because I had Christmas presents in the car. When I returned to pay my bill and pick up my keys, they had left my keys in the car. When I said I gave her my keys because I told that I had presents in car and didn't want to leave it unlocked. A man sitting at a computer told me have cameras. Really, this was the 3rd time a had Jiffy Lube change my oil. I always left my keys with them and picked my keys up when I paid. Unkind and unfriendly service plus the price has went up every time. I won't be coming back. My daughter in law suggested I try Rapid Lube.Service: Oil change
Robert john Etzen II
4 months ago
If I could add no stars I would!!!Break and tear up your hard earned vehicle.Then deny and don't want to do anything for you.Charge you for a basic test of common sense. Do not risk it
Austin W
7 months ago
The entire staff when I visited for the first time today, went far beyond my expectations and went the full 9 yards to assist me during my visit! I ve never received such kind and personalized service during car servicing and the folks at this location went above and beyond to make my visit a great and speedy experience. I was a bit nervous trying a new place to get my car serviced, but the staff here made it easy to tell I will already be coming back next time!Services: Air & cabin filter replacement, Oil change
edna bond
a month ago
They did a great job on my car. They checked everything changed my air filter.
Cristino Lopez
4 months ago
Employees were very friendly and they have lots of knowledge, service was fast and well done .
Tammy Dietsch
2 weeks ago
Great friendly customer service. Though fast service at a reasonable cost.
kelli swanson
10 months ago
The manager is awesome! They had one small issue with my oil change. (Things happen) he came to my house to make sure all was ok to drive it back in and get it repaired. They fixed instantly and got me back on the road! Thank you. I missed his name but feel like it was Jason. He did incredible!Service: Oil changeService: Oil change
Ylonda
2 weeks ago
Fast, efficient and friendly everytime no matter the time of day. Never disappointed.
Jenna Holt
7 months ago
The two men that helped me were so so so professional. The one explained every little detail and wasn't rude that I refused some suggestions. Wonderful place to go. I will be returning. They even honored a coupon I had found.
Darius Joshway
6 months ago
The Jiffy lube in West Des Moines on Grand Ave stripped my oil screw, then used some sort of threadlock on the screw so it wouldn't leak to hide it, and was found by the SE 14th Jiffy lube..... Stay away from the WSDM branch.... I have a 2022 GMC Terrain.... Yeaaaa never again....
Alberto Tellez Hernandez
5 months ago
Amazing staff and the oil change was fast . I appreciate the vacuuming and window cleaning. Coming here for maintenance as much as possible
Zo Morgan
a year ago
They're my favorite, the are under new management and have been extremely helpful and solved all the problems I had and even helped me get discounts. Also very efficient, I was in and out in less than 20 minutes with 2 cars ahead of me. They're greatly appreciated and amazing people!Services: Tires, Auto engine diagnostic, Oil changeServices: Tires, Auto engine diagnostic, Oil change
Ladaysha Robinson
5 months ago
Staff chill, never keep me waiting too long. I usually get my oil change done at this location.Service: TiresService: Tires
Deb Kozel
5 months ago
I needed a quick oil change and I was in and out of Jiffy Lube in 30 minutes. My kind of business