Service Center at Smart Kia of Davenport

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ashley Schwien
2 months ago
Service manager was super nice but giving 3 stars as they didn t stand on their word. Brought my Sedona in to be looked at for grinding issues in my brakes that was not caused because of bad pads. I was told that if they couldn t recreate the issue I was having I wouldn t be charged the diagnostic fee but they still charged me for it because they found an issue in the brake system anyway. Ok whatever, when I asked for an oil change they added on extra parts I didn t ask for and the answer was just oh it stays on our system every time you have something done- price was way too high and they over charge for their labor. Certified mechanics or certified scam artists?

  FlexxWithNikki
a year ago
Very professional and friendly! Prompt with Quality work. Everytime you get an change they provide a complimentary car wash! The waiting area has snacks and refreshments. Its very clean and comfortable. Highly recommended.

  Aurora Skye
6 months ago
Awesome experience, Frank and Austin great service. Thank you for an amazing experience.

  Stacy
3 years ago
I was glad they got my Kia in very soon and they gave a pretty detailed report on many things that needed done on my car that I did not originally go in for..but it was a good experience on how I was contracted via text and was sent a report to accept or decline what I wanted done.The service center is immaculate and clean and very nice guys. So far I am very pleased at all the work they did to my car.

  Edhimself
2 years ago
I have been a proud customer of KIA for 14 years. I have never had issues with the KIA make and models (Optima, Sorento, Soul). This Service Center was one of the most professional I've come across yet! Additionally, they walk you to your vehicle. Not something I needed but the gesture made it all the more welcoming to conduct business with this center. It was slightly rainy that day also and yet the manager escorted me to my vehicle that I had already noted its location upon arrival using the free shuttle service. I hope to see them again, but not too soon lol.Service: Oil change

  NA NA
5 years ago
Treated so nice by Bob (shuttle driver). Shout out to Joshua Henry for letting me take over his phone & dialing the phone# for me. I especially want to mention, Eddie Pena (Asst. Service Mgr). He greeted me as soon as I pulled up to the service dept. Explained everything in great detail revealing his knowledge/expertise in the service dept. Eddie even help setup another appt & volunteered his time to speak to another rep to ensure I would receive the same treatment/respect he extended to me today. Eddie went above and beyond. I will ALWAYS bring my my car back here to get serviced. I went to another company for a diagnostic previously for this same issue & was almost taken to the cleaners!!! I came here for a 2nd opinion & received the best customer service & a wealth of knowledge about my vehicle! THANK YOU, EDDIE! Lujack's is extremely lucky to have you on their team!

  Billie Jo Rick
2 years ago
Rick is an amazing service guy! He knows what he's talking about and isn't trying to sell anything! Very polite, helpful, honest, and love chatting with him! Ty for such a great personable experience!

  William Williams
2 years ago
Did some recall work for an electric issue for my Kia sportage they also wanted to rotate the tires and replace the interior air filter for $106.00. I felt their price was a little high, but I guess they need to make money pay their bills. Had the work done by my mechanic for about half the price.

  Jose Garcia
3 years ago
Smart Kia provided far superior service compared to Audi QC. Josh is the man!!I only bring my Kia to the dealership! They do not disappointOverall Excellent service!

  Carl Jorgensen
5 years ago
I was at the Kia Service center for an oil change. Very welcoming upon arrival. Offered coffee and wifi info along with shuttle service if needed. Car completed and cleaned in a very timely fashion.