AAMCO Transmissions & Total Car Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brett byrum
2 months ago
Was scheduled for a 9 a.m. in person the afternoon prior.When I get there for said appointment I was told, "well odk if we can service that". They didn't have the transmission fluid for my truck. So a waist of time, and a trip....Why wasn't this observation made prior to scheduling?I was there in person with my truck the day prior when scheduling......I could have e found a place I could have taken it instead of someone making the statements that they A.) Can Service said vehicle, and B.) Set any appointment with just one place as you OBVIOUSLY WILL need a backup plan..... especially if you come here.....This was my experience....Funny that I went to a dealership and the price did not vary depending on...It was a set price, and i did get it done...OH and the price was right on.Not gouged, OR a range....

  jpaul1124
2 months ago
As a fleet maintenance professional, I work with many local shops. My experience with Mark and Aamco West Des Moines was by far the worst I've had in 20 years. I took the transmission from my wife's vehicle to this shop to have it rebuilt, and was given a 12-month, 12,000 mile warranty. The transmission failed within 90 days. As soon as I politely stated that the transmission was having issues, I was treaded like a criminal and an inconvenience. The owner said he wouldn't look at it unless I took the transmission out of the vehicle and brought it in. After discussion on how it can be diagnosed outside of the vehicle, the owner finally agreed to let me bring it in and have it diagnosed - a 2 week process. It needed a solenoid pack - an in-vehicle operation per the OEM service manual. He said he wouldn't touch it unless I take it out of the vehicle. Eventually, he said he would do the job for $500.00 extra even though it was still under warranty. I agreed, then the part showed up and he said he decided he wouldn't do it after all. After a few calls to Aamco corporate and my lawyer he said he refused to work on my vehicle under any circumstance because he "felt threatened because I talked to an attorney."In the end I have a $2500 junk transmission and a wife who has been in tears over the ordeal and an open small claims case that will cost more to pursue than it is worth. I would advise not to give this criminal the time of day, there are several other reputable transmission shops in town that actually stand behind their work.Also please note, this shop does not actually rebuild transmissions but ships them at a markup to a 3rd party who does extremely poor quality work.

  lennie porter
8 months ago
Took my Dodge avenger a few months back due to random shut offs and horn honking randomly. The owner was able to diagnose the problem within 24 hours and was very honest in how much more work it may need due to his findings. I now have an Impala and called and received the same professionalism and honesty. It's hard to find great customer service without intent of hurting the customer's pocket.

  Mohamed Abusharkh
10 months ago
Based on another auto shop, I was recommended to go to a transmission shop to check on a possible transmission leak. When I called AAMCO, I was told to bring it end by end of that day and it would be looked at the next day. I also asked to check on brake fluid to see if it needs flushed again after a year.I dropped it off but didn't hear back the next day. When I called I was assured I would hear back by end of the day. I didn't. Middle of the day after, I was called to be told no transmission leak, rather an engine oil leak and brake fluid is dirty and needs to be flushed as well as the reservoir and cap that is allowing moisture to come in. What really turn some red flags for me is the statement that the engine oil is leaking on the hot exhaust and could start a fire. And that's about a $900 job.When I asked to just fix the brake part, I was told that it doesn't make sense to fix that if not the engine leak. And if not fixing that, to park the car because it would be too dangerous to drive. Seemed like a scare tactic to me. So, I paid the $82 diagnostics fee and took the car to two different other shops who confirmed that the brake fluid is fine, no repair needed there. And that there is, indeed an engine oil leak, however, it's not anywhere near the exhaust. In fact, since it's so minimal, it may be easier to just live with it instead of the potentially labor intensive job to repair.The jury is still out on the transmission leak as I will have another transmission shop take a look at it. In short, the whole experience was lackluster at best. Let alone being pushed to do a repair that is not absolutely neededServices: Transmission, Auto engine diagnostic, Brakes

  Kaylin Clarey
8 months ago
Aamco and all their employees were absolutely amazing and so kind. We were traveling through Iowa when we started to have car troubles. Everywhere else in the area wouldn t even look at our car until the week prior but Aamco took us in right away and provided amazing service. They went out of their way to make sure we got to where we needed to go and even explained to us step by step what they were doing so we would know what to look for in the future. They turned what could have been a horrible experience into one that I will never forget and we can never thank them enough for everything the did for us.

  Todd Z
a year ago
I had a very unpleasant exchange with the owner of this shop. I apologize, it's a bit of a long story. My car broke down on the highway enroute from Chicago to Omaha a couple of weeks ago and my roadside assistance towed it to this shop. Communication with the staff has been, at best, poor throughout my experience. I had to call several times over the course of the first week before they could even tell me what the problem was. Then I had to call them a couple of times the second week to get a status on the repair. I finally called on a Friday morning and was informed that my car was expected to be repaired by the end of that day. At nearly 5pm on that Friday (closing time) I received a call and was informed my car was done. I was driving at the time and was unable to settle the account over the phone. I informed the office manager that I would call on Saturday to settle things up and would travel from my home in Chicago to pick the car up first thing Monday morning. Early Saturday afternoon (prior to my having a chance to call the shop) I receive a voicemail threatening me with $60 in fees if I did not settle the account that day. This after a $6000 transmission repair job, that I had already paid half the balance on before they would even start the repair. I returned the call with the intention of settling the account but first I wanted an explanation for the tone of the message and the threat of the $60 fee. I was told there was a $15 per day charge for storage. I explained that I could not possibly have picked up the car Friday, as I was not even informed it was ready until closing time and I am several hundred miles away at my home in Chicago. I verified that the shop is closed on Sundays and informed the representative that I would be picking the car up first thing on Monday, so I could not understand the math to come up with the $60 fee. Frustrated the person I was speaking to handed me off to the shop owner. The owner had an incredibly inappropriate tone from the start. He either flat out lied to me regarding when the repairs had been completed and when I had said that I would be picking it up or suggested that his office manager had lied to him and had grossly misinformed me. I am not sure which of the two is more egregious. There was no apology for miscommunication just rude claims that he could guarantee I was not going to call and settle the account and throwing his own employees under the bus. This coming from the owner of the shop screams mismanagement to me. In any case, I refused to settle the account over the phone due to the disrespectful and rude treatment I received. I intend to update this review once I see how things go when I pick up my car on Monday.Service: Transmission

  Kheryssa Preville
a year ago
My husband's brakes were beyond bad, to the point of needing emergency care. I called AAMCO (after being disappointed by the customer service at another nearby auto center), spoke with Marcy, and was able to bring our car in immediately. We were maybe expecting a quote the following day and definitely not expecting to pick up for a few days since it was the weekend, but Marcy called with a quote within a couple of hours, and everything was completed before noon the next day! AAMCO did amazing work for very reasonable costs and we will definitely be returning for our future car care needs!Service: Brakes

  Bill Hendricks
7 months ago
My daughter took her car there for brake work. Estimate was $1300. Took it to Terry s across the street and he charged me half. This place will rip you off. They wanted to charged me $660 for front brakes on my other car. Steer clear of this place.

  mscout adventures
a year ago
I was a bit nervous but honestly they were great. We had an issue with the transmission and they went through all the test and gave me their best information to make a decision. They weren t trying to push me to spend money and didn t try to scam me because of my age and gender. I really appreciated the work they did for me and I ll definitely make this my regular place. Skip the dealerships these people are the real deal and they care.Services: Transmission, Auto engine diagnostic

  Justin DeVore
a year ago
The flywheel went out on my truck and broke down so I had aamco tow it in to replace it and the clutch. They took a long time to finally get it done, but that's not necessarily the problem I had. I went to pick it up on a Saturday and the truck was running worse than ever. I checked the oil which was extremely low and had metal shavings all over the dipstick. In the 2 years of owning the truck it's never leaked a drop. It was full the day before it left my house. But now suddenly it was leaking from the oil pan and apparently the valve cover gaskets were bad due to oil residue on a 26 year old engine. I left the truck and spoke with the owner the following Monday. He swears up and down no one touched the engine and chewed me out as if I didn't have a clue what I was talking about. Then he offered to replace the oil pan gasket, valve cover gaskets and said if I put on a exhaust which it didn't have, then that would solve all of my problems. Somebody is responsible for my engine needing replaced. He said the truck was running fine too and theres nothing wrong with it which is hard to believe if he's a mechanic. I picked it up the next morning and drove about 2 miles the had it towed home. Avoid this place at all cost.Services: Transmission, Auto engine diagnostic

  Amy Leonard
a year ago
They were great at diagnosing a strange noise I had when I drove my car. They were awesome in helping fight Car Shield when they tried to avoid paying my claim. Friendly, small town feeling shop that gives excellent service!Service: TransmissionService: Transmission

  John Bethel
a year ago
I have taken all my cars to Mark and Marcie and have always had excellent care at fair prices. They first find the problem and give you the straight story on how it can be fixed. No extras you don t need. The kind of shop you want to use cover and over because you are treated like familyService: Oil changeService: Oil change

  Trushar Shukla
a year ago
I would recommend them based on my experience. The engine light was on with an error code on my CVT Honda Accord. They figured out the error and got the original part from Honda and fixed my Car the very next day. During this process I was well informed about the charges for the parts and labor. I'd keep using Aamco for my future needs.Service: Auto engine diagnostic

  Michael Oliver
a year ago
I thought I had a problem with my transmission and they were able to quickly diagnose the issue as part of my exhaust rattling during acceleration. The cost was minimal to repair and that service was quickly completed. I will definitely use them again. Thank you AAMCO Clive.Services: Transmission, ExhaustServices: Transmission, Exhaust

  Haiyan Ding
3 years ago
They are not professional at all and the service was terrible. The manager in charge only wanted to maximize his own profits without caring the satisfaction of consumers. I went there on 07/06/2020 and asked them to check my car. They didn't find out the real cause and charged me more than 800 dollars. Obviously when I got my car back, the same issue happened again. Then they told me if I continued to let them fix my car, they would compensate all the money I paid but I would still need to pay extra 1000 dollars for fixing it. Of course I said no (Luckily later I got my car fixed for only $160 in another local store), then the manager just rejected any compensation and denied they did anything wrong. So I filed a dispute with my credit card company for this bill. It seems AAMCO knew how to handle this dispute very well, they were never afraid of it. I paid my price for not carefully choosing a repair shop, and just shared my experience , hoping that other people don't need to go through this.Service: Auto engine diagnostic

  Melissa Pray
3 years ago
I took my car in because my air conditioner wasn't working. I got a call a short time later, letting me know that there was nothing wrong with it. Another shop in town had forgotten to plug in the compressor again after they replaced my alternator. Being an older car, I fully expected it to need a recharge or a part replaced, and they could have easily sold me something that I didn't need. Their helpfulness and integrity will make me a repeat customer. If you are looking for an honest mechanic, check these guys out.

  Boone Meyer
2 years ago
While they were unable to fix my vehicle due to not having manufacturer specific parts they did a free inspection/diagnosis. They were very friendly and professional and would definitely recommend these guys. They also got me in right away, no waiting around! Overall very good experience with AAMCO.Service: BrakesService: Brakes

  Grant Taylor
a year ago
Marci was extremely empathetic, very rare in a mechanic. She was thoughtful, patient, kind and explained in a manner that I could understand. She didn't make me feel stupid and she genuinely cared. They are fair and honest, what else do you want from a mechanic shop.Service: TransmissionService: Transmission

  SoftlyDead
a year ago
I ve been to AAMCO a total of three times, at two separate locations, at both locations I ve had nothing but the best experience. AAMCO s employees have done nothing but made sure my care is working to maximum efficiency. Unfortunately when I bought my car I didn t have the best of luck but AAMCO makes sure that it isn t a problem for me.Services: Electrical, Auto engine diagnostic

  Chris Jeffrey
3 years ago
This has become the go to mechanic for our family. Always straight forward, no run around, advice and pricing. Mark and his team have built a great business and you know that cause they are always busy. Glad to have found such a good auto repair shop.Service: ExhaustService: Exhaust

  David Pollard
a year ago
It stinks when your transition goes out right after manufacturers warranty is up. But aamco took care of me in the time they said they would and the price they quoted me. They made the truck shift smoother than it did brand new.Service: TransmissionService: Transmission

  Missy Glenn
2 years ago
"Beep Beep" came highly recommended by my dad while we were visiting Iowa from Montana last week! We couldn't figure out what was causing our Blazer to slowly shut down while on the interstate, when the temperature outside exceeded 80* - what we thought might be the fuel pump was actually the distributor cap, spark plugs, wires, etc! They got us in late Wednesday morning and within 24 hours we were road-ready again! Marcy was particularly great, amazing customer service and so personable. Now our Blazer not only drives thru the heat, but it's got a lot more get up n' go! We are so happy, and made it back to Montana smoothly! Thanks, Beep Beep and the Aamco team! <3Services: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Engine repair

  Todd Stein
2 years ago
Replaced flywheel and starter on my Ford F-150. Our truck now starts better than it has in years! Very honest/upfront pricing. (Beware: they do not accept checks. No biggie, but worth mentioning.) Thanks, Aamco!

  Linda Gustafson
a year ago
Good options were provided. Our transmission was replaced promptly. Accurate updates were provided during the process. The cost of repair was reasonable. Definitely a five star experience, thank you.

  Joseph Skalicky
3 years ago
Had my transmission rebuilt in October. It took a few weeks had to rebuild the entire transmission. I paid cash for the service and when I drove it, the shifts were extremely hard in first and overdrive. I was told it had a warranty so I took it back to get it repaired. This was the end of December. After three weeks I've still haven't got my truck back. I was told parts were ordered to fix it, but that was weeks ago. I have called twice this week and was told it would be fixed this week. I am very upset that it would take this long. I want my truck back. Can you please look into this matter for me. Thank you.Service: Transmission

  Diane Ireland
6 years ago
Traveling cross country for business when one of the catalytic converters broke down. Called this AAMCO and had it towed in. Service was prompt and friendly. They were able to fix it and we are now on our way again. The repair costs were very reasonable, the manager was professional, honest and friendly, and his offer to assist with any follow-up problems are very reassuring. I would recommend this business to any family, friends and anyone else needing assistance.

  John Hewitt IA-Clive
2 years ago
I was told my car had the infamous NIssan CVT transmission problem because of the groaning noise it was making. So I brought it to AAMCO Clive to find out if they could fix it or replace it, to the tune of nearly $4000.Marcy promised to get back to me that afternoon. When she called, she explained that her mechanics had gone over everything and assured me it was NOT the transmission, but bad wheel bearings in the front end. They also found a couple other minor problems.When I picked up the car, there was NO CHARGE.This shows the honesty and integrity of the AAMCO shop in Clive. They could have just gone ahead and said it was the transmission and replaced it or charged me a small fortune to try and diagnose and fix it.But they didn't. They didn't even charge me to tell me what the problem really was.My thanks to AAMCO for saving me a fortune. If you need any work doneon your car, you can trust AAMCO Clive. And Thanks, Marcy!Service: Transmission

  JB
9 years ago
I have taken my vehicles here twice in the last 6 months. I was impressed with the service. The staff is friendly and knowledgeable. There technicians are friendly and great at communicating the problem and the solution. My wife most recently stopped in with our 2 small children and she had a wonderful experience. I would happily recommend AAMCO to all my friends and family in the area!

  Gene Swang
3 years ago
Mark Beep Beep McCoy was the consummate host and business man.We were travelling through town when we had a problem. Mark invited my family to come in and make ourselves at home in his office. He explained in detail what he could do and had his team do exactly what he had explained. Fortunately the issue was minor and Mark and his team quickly resolved it for us. Mark is an inspiration in these days of "minimal" service. I encourage anyone that needs their car serviced to bring it to Mark and his team! What an incredible experience. Outstanding! Thank you Beep Beep!

  Steve Hymer
2 years ago
I thought I was taking my car there for a simple repair, but as it turns out, my engine was blown. Marcie, there did a good job of letting me know the bad news. She also provided me with options and prices.