Cummins Sales and Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rich Trimble
4 years ago
I called the repair shop to get a price on replacing a transmission because they are the ONLY place in Iowa that works on that brand of transmission. After a few days, I got a return call with the price after the service writer had a chance to talk to the mechanic that would actually be doing the work. I was quoted $2300. No problem. I will have it there in a few weeks to get it done. As soon as I got it there, the price changed to $5000 because "we didn't know how much damage was done". They didn't have any parts on that quote so when I brought it to their attention, the price went up to $6000. So now, it is almost triple the original but, like I said before, they are the only place that works on the brand of transmission in the entire state. I don't know for sure if that had anything to do with it or not. The only reason that it is a 2 star rating is because they took responsibility for a window that got broken and paid for the damages. Otherwise, it would be a 1 star. I will travel further if I need to but I don't think I will ever be back in that shop again.

  Aaron Grimm
5 years ago
We had an issue with our RV Generator. Called Cummins of Cedar Rapids and booked an appointment. They were able to take a look at the generator a few days ahead of time to get parts ordered and installed by the day of our appointment. Couldn't be happier with the whole experience. Thank you.

  jimacman
3 years ago
Called for parts. Wanted to order a part. Had the part number and everything. Made two phone calls. On hold the first time for over ten minutes no answer, had to hang up. Made a second call, on hold for over fifteen minutes and still on hold. Purchased the part from aftermarket. Dont care if I got a cheap non OEM part if thats the kind of service I get.

  Jenna Miller
5 years ago
We sent a feed truck to have work done. Told us it would take one day & as of today they have had it for a week. Be ready for a run around when it comes to paying also. They NEVER TOLD US that they WOULD NOT release the truck without payment so we had to send A THIRD EMPLOYEE on a HOUR drive just to take them their check. We will be taking our vehicles somewhere else to be worked on from now on. Pretty crappy when you have an established relationship with a business and they pull it out from under you. These issues need to be taken to higher management. I hope my review will help others make the decision to NOT DO BUSINESS with this company.

  Rod Mcdonald
5 years ago
Outstanding service!!Had problems with generator 4k onanShutting down and Bill bent over backwards to help Take care of me!Got me going in few hrs and most Amazing people to work with!Thank you! ~RodnCal

  Josh Johnson
6 years ago
Refuse to stand behind anything and will give you the run around when you try to resolve warrantee claim. Waste of time dealing with Cummins. I'll never own another Cummins motor after this experience!

  Kalonial Transport
3 years ago
Real pleasant people attending , but most importantly they were fast and did really good work , would definitely recommend .

  Kenny Michael
5 years ago
The web sit says Saturday open till 330 but they are closed.

  chad hjort
3 years ago
Way inflated prices, wont be back. Nor will anyone else in my region

  Jason
7 years ago
Great customer service!

  Glen Martens
6 years ago
Very polite service!!

  Zach Robertson
6 years ago
Friendly people at counter