Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Emilee Mitchell
4 weeks ago
This place is seriously amazing. Their customer service and care is top notch! I had a really rough time with my daughter behaving in this store when I needed an urgent diagnostic of my car. Most places I would get judgy stares and unsolicited advice from those around me. Eugene and the front desk lady affirmed my parenting and said I was I doing a great job despite her causing quite a scene. I've been back 3 times since to get some more diagnostics and work done. Their prices are quite fair and I haven't had any troubles with my car after coming here. But truly, it's the caring hearts that they all have for their customers is what keeps me coming back!!
Trandon Willard
a month ago
Went in for an oil change, the tech found other things which they showed me, and asked if I'd like those replaced as well. Normally sure, but I was looking for a newer vehicle now anyway. They didn't try to push the extra sale in parts/labor. I'll continue going here, looking forward to it with my next vehicle too.
Felicia Kromminga
3 months ago
Great service all around! Friendly staff/time quote was accurate/ extremely fair prices/nice waiting room/so far the brakes work!They were able to get me in for brake replacement day of which was a huge relief as it's right before the holiday weekend. They kept me informed as to what was going on at each step and explained the 'why' behind how the parts work and their recommendation which is important imo.This was my first experience with this company and I will definitely be back and recommend them.
Michelle Ransom
5 months ago
Tuffy's is great. I was able to get right in, and they were honest with me about not needing rotors, which saved me about $800. I'm glad I got a second opinion because Midas told me otherwise. We travel for work, so we're here from Missouri, but if we're back in the area, I'll definitely come back. Also, Mary was so kind, and I appreciate the respect, honesty, and sure diligence from everyone here.
Stephanie Smith
5 months ago
Everyone at Tuffy by Brakes Plus was great! Eugene was super pleasant to talk with and got me scheduled the same day for an oil change! Everyone in the office was nice, helpful and they got me taken care of quickly. They also try to add discounts wherever they can to save you a bit of money! I will definitely continue to go back!
Kaleek Lewis
2 months ago
Absolutely overpriced service, you can get better rates downtown & on top of that, they towed away my nonfunctional vehicle in a snowstorm! like i was gonna be able to get to it in a blizzard. very unprofessional staff & gross negligence of service quality.
Lucio Flores
a month ago
DOUBLE CHECK YOUR RECEIPTS Hey there everyone Lucio here, The other day 03-02-2024 I went to brakes plus to get a full synthetic oil change which was 50% off which I thought was the greatest deal that I came across! But upon further inspection of my receipt, I noticed what was needed for the oil change on the receipt. It consists of the products needed for the oil change.But there was a thoughtful jester at the end of the receipt quoting ( We Have Re-filled Your Windshield Washer Fluid As a FREE Service For You ) I thought that was the best thing ever, therefore I tried using the washer fluid and no fluid came but upon further inspection of Popping my hood, I NOTICED THEY DID NOT FILL MY WASHER FLUID (hey isn't there a chance a water pump could brake if there isn t any fluid pumping thru it ) I figured, when Tuffy lube got shut down it would be replaced by professionals and or experts .I know for some people that are going to read this are going to think bro it s just windshield washer fluid and it was free in the first place move on but there s more to it than just that what happened was and what I m assuming happened is when people were under my car doing the oil change, they did tell me that my car had more mechanical issues than just the oil change. I notified the mechanic and told him that I have another mechanic that works on my car, I just wanted to use talk 50% oil change promo . I think they took that personal and decided to not fill up the washer fluid either or on purpose or on accident I still think Tuffy lube should ve been replaced by professionals and experts and who knows how many other people they have neglected just because they told Brakes Plus they have another mechanic, or just wanted to use them for their promo.
Mary Haun
a month ago
Did a probono inspection of my vehicle today and sent me on our way. I really appreciated them fitting us and quickly and their honest service.
Jude Zawadi
4 months ago
Woop woop! Give it up to Tuffy Auto. I've been going there for a few years now, and I can confirm that they have good service, great hospitality (auto shop style), great customer service, and better management. As for the people who worked on my vehicle and saved me money, I give them a 10/10. They really try and work with your budget and give you detailed explanations on what services your car needs so you don't feel dumb.If you want good service, and good prices go on over to Tuffy's
Susan Petersmith
3 months ago
Wonderful experience. They got us in promptly even during a snowstorm. Staff went above and beyond to ensure our vehicle was ready for the road and safe for my family
Jallea Dillard
3 months ago
Had to go in for an oil change and battery maintenance and Eugene Harper, the general manager made my experience quick and easy! He is very kind and knowledgeable in vehicle maintenance/repair.
Dana Cooper
6 months ago
Since Brakes Plus took over the Tiffy I used to go to, I just kept going. They have been great to us and our vehicles. They are also very nice and keep you updated on what is going on with the cars. I will continue to do business with then
Sheila Altman
4 weeks ago
Stopped in for an oil change and I had a great experience. It was a special. Half price oil change! Great service!
Brenda Eddy
4 months ago
Staff was very friendly and were able to get me in right away to do my brakes. They worked with me on pricing that I could afford but yet get the job done correctly.. thank you!
Spazzy L
5 months ago
Fantastic customer service, friendly place. Used to work with the manager! Great to see, even took me back and showed me first hand what was going on. Reasonable pricing as well!
Matty
3 months ago
Quick and honest! Jeremy told me he had a spot open for me, and I'll tell ya, within 5 minutes of walking into the store, my van was up on the lift. Def my go to shop now. Thanks gents!
Lil L
a month ago
The service was awesome I loved it and they had a great discount and got us in fast and did not take long
Lydia Williams
3 weeks ago
Cody was AMAZING! Got us in and out within a couple hours for a couple jobs! Thank you tons! We will be back!!
Gone
3 months ago
Great Service, was able to get an appointment on very short notice. Fast and friendly The techs are great ask for Eric. The managers are very professional ask for Jeremy.
Revlis Hansen
10 months ago
I had an amazing experience here! My AC unit had gone out on the way down to Cedar Rapids, and I had a five hour drive ahead of me to get home. The front desk receptionist was lovely and professional, and the mechanic that worked on my car (Kevin) was incredible, gave me good and honest advice on what needed to be done about my car, and also gave me a temporary fix for the drive home! I would recommend these guys to anyone, they really go out of their way to help & are extremely knowledgeable!
Jim's Foods
4 days ago
Quick and efficient solution to my problem. Friendly and courteous service. Everything well explained. Thanks, guys!
andricka coffer
3 months ago
Did an oil change and they got me right in. Jermy and the other crew is awesome. Great service.
Ashlee Mooney
6 months ago
Eugene was amazing! Willing to work with me and make sure my daughter and I was safe! Would definitely recommendService: Auto engine diagnosticService: Auto engine diagnostic
Kayla Jones
6 months ago
I come to this place anytime my cars have a problem and they do a great job. I appreciate the service that they provide and how fast they get it done. They are great people!
Sandrah Zeien
a month ago
Awesome Job! Was fast and quick love these people keep going don't give up
Andrew Claycomb
10 months ago
This shop is incredible! I was traveling through from out of state when I needed to make an emergency stop to have my oil changed. A different shop in Kansas filled my engine with 7 fresh quarts of oil without draining the old 7 quarts out. It was a holiday weekend and Tuffy was able to fit me in right away. I wish I lived in Iowa, just to be able to use this shop for everything. Can t recommend them enough!
Helgha Valkyrie
4 months ago
Outstanding work and no shenanigans. Straight truth and facts. No side hustle at all. These guys are my official go to place now.
Austin Wyrick
a month ago
Great service fair pricing thank you I will be back!
Deja Antoine
10 months ago
Tuffy's Tire & Auto Service Center has the best car service in CR!! I brought my car here with engine & brake problems and had no trouble getting it checked out and fixed ASAP. The employees here are extremely helpful and respectful to their customers and have no problem with fixing any car problems. I will be coming here for my car services from now on the service here is great!!Services: Vehicle Inspection, Brakes, Oil change
Jerry Austin
4 months ago
Really good service and very nice For your rebate is in here I do need a signature from