Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Andrea Alvarado
2 weeks ago
Literally the best customer service. The Australian gentleman and the younger guy were so helpful when putting my windshield wipers on! It was freezing cold and they offered to put my wipers on and were very kind during the whole process. I was having a terrible day and had to stop and get a wiper cause I accidentally broke it and then the new wiper I bought wasn t fitting and I was worried I would have to spend a fortune getting it fixed but they assured me they would get it and working and they did! Honestly made my whole day and so appreciative of those two!

  Kristi Allen
2 months ago
The store manager Ben is amazing along with many other employees such as John, Bri and Rob to name a few. Fast, easy, friendly service with a smile. Always willing to help out and go the extra mile. I bought new wiper blades and they even installed them. Thank you!

  Ja JaM
a month ago
They were very professional, knowledgeable and provided Excellent Customer Service. And, Nathan, helped in replacing my battery. I highly recommend this Advance Auto parts store. Thanks

  Ava Glass
3 months ago
John helped me install my wiper blades tonight after I had some trouble. John didn t make it seem like it was any trouble at all, which I appreciate. It sucks when I ask for help and people seem like they re helping begrudgingly.

  Meri Wade
4 months ago
Amazing customer service! Thank you for your 5 star experience today. Battery purchase with installation, I'm very grateful

  Derek White
a month ago
If I could give 0 stars I would. Refused to help my fiance change the battery in our truck. I'm 1900 miles away. Will never shop any Advanced Auto Parts again.

  John Lenz
a year ago
A shop back in my hometown 3hrs away replaced my car's battery, went bad 8mo later, swung by this store to get a new one under warranty since they work with the manufacturer in question. Pretty complicated request given I didn't purchase the battery itself through this store. But Ben (this store's GM) worked with me for about 30min, called their corporate office (?), the whole nine, to get me a new battery free of charge. Even tested my alternator to make sure that wasn't the true culprit. I knew it would be a complicated visit but he worked with me that whole time without any complaints, definitely worthy of a good review.

  Vicki Sullivan
5 months ago
Always nice and knowable peeps. They always have what I nd.

  Terry McAtee
a year ago
My visit was outstanding. The young salesman was very polite and helpful and even took time with me and even offered explanationsfor my needs! I needed something that had many options and was offered to sort through the selection to make my pick of what was available. Very awesome. because, I got the Right part the First time! Thank you again Advance Auto Parts! See ya next time!

  craig murray
3 years ago
Best store in town. Thx Ben & Crew. I build all my cars with Advanced parts

  Matthew McPhail
a year ago
The customer service in this place is a joke! 4 people working and 1 person helping customers?!?! I work in the service field and customers are always #1 priority. You could see the other 3 workers could care less. One customer even spoke up an asked "can we get some help out here" with no response whatsoever. I can only imagine that either they aren't paid well or they just don't care, or both. Another business I will never step foot in again.

  Joshua Gross
7 months ago
I am thoroughly impressed with the Advance Auto Parts on 16th Avenue. The store manager, Ben, is truly exceptional at what he does. His dedication shines through in every aspect of the store's operations. Not to mention, the team members such as Jason and Alex at the commercial desk contribute significantly to maintaining the store's professionalism and efficiency.While I may not have all the names at hand, it's clear that the entire staff is committed to providing top-tier service. Their dedication to professionalism, both as a vendor and in dealing with my individual needs, is truly commendable. Ben has been instrumental in acquainting me with the Advance Auto Parts strategy, ensuring smooth deliveries, and keeping my business on track. The team consistently delivers outstanding deals that contribute to my business's success.In addition, their responsiveness to warranty issues is unparalleled. Swift and proactive, they promptly address any concerns to ensure my customers remain satisfied and on the road hassle-free. Having dealt with other vendors, I can confidently say that the quality of service delivered by Ben, Jason, and Alex sets them apart. Their dedication and commitment shine through, making Advance Auto Parts my vendor of choice. Kudos to this team for their exceptional work

  Rim Moutaw
3 years ago
I was nervous about going into an auto parts store alone for the first time. I met this sales rep, his name was Ron, and he made me feel comfortable about finding the part I was looking for. He showed me the selection and didn't try to rush me or try to sell me the most expensive one. I appreciated his knowledge, friendliness and his ability for making me feel comfortable about buying replacement parts for my car.

  Crystal H
8 months ago
did an awesome job hooking up battery tester. ran codes. let me use their flashlight

  Kyle Harkness
2 years ago
The people at this location are second to none but I cannot say the same about their online ordering process. my account has been messed up for months to the point I have to call in my orders so I loose the ability to keep track of my recent purchases. I Really like doing business with advance auto parts, but thinking I may have to do something different.

  kdogg 6387
2 years ago
Didn't have vac lines needed. Fuel lines only. Package T's, barrels, and elbows. Not a good selection of sizes. If going to 16th SW store ask for Mike, excellent service and manners.

  Deangleo Pirtle
3 years ago
Patty is an amazing employee and the store was super clean it smelled and felt super safe being inside of the store durin this hard time the world is having ,she always cleaning and during this when i come into the store an she is always helping gets the right products i need! She is very knowledgeable about her store an the products they carry! Keepit up patty

  Colleen Tow
3 years ago
Employee was super responsive. He immediately helped me decide between the levels of headlights. He was honest and didn't just suggest the highest price without listening to my concerns.

  D E
2 years ago
I needed a new battery. AAP had a battery with more cranking power than the OEM, and it was in stock. A few minutes of wrench time and my van starts strong. They even offered to do it for me. When I said I had it, they followed up offered the tools!

  Michael Root
6 years ago
I placed my order online and picked it up about an hour later. My sales specialist, Patty, was very quick, personable, and helpful. She even helped carry my order out to my vehicle. :) Awesome experience...

  tc27758
7 months ago
Ben, Regina, Ashley very friendly!!! Helpful! Will come back here for other auto needs!

  Eric Simmons
6 years ago
I have always received great customer service here and they have always been very helpful even in instances when I can get a product elsewhere or don't actually need to purchase a product at all, they don't pressure you to buy their products. Just helpful answers and in most cases they employ people with their own automotive experiences.

  Richard Oberholtzer
2 years ago
Had most of what I needed. Oil price was fine, but only had one brand of dry gas and was $4 per bottle. Triple the price it should have been.

  Heath Rummelhart
11 months ago
Cameron helped a ton. Had my battery installed in no time at all and was very polite.

  Jason Hedges
4 months ago
Top-of-the-line parts at Low Prices

  Derek Cooper
3 years ago
They're just like any other brick and mortar parts store.If you have issues with finding parts on your own They're hit or miss with them also. Make sure you know what you need and try to have a factory part number for easy reference.

  A Love
2 years ago
Great service tonite from Ben and his crew! Batteries issues and they helped from me from start to finish!! This will always be my go to place.

  A man D
3 years ago
Went in on black friday for the discounts. Told me you only can get them on line. waste of time. Not sure why it is so different and can't get discount in-store. Never enough workers. Always a wait. Guess I start going to AutoZone.

  Nazar Hashim
5 years ago
Poor customer service .. most of the time they let you feel not welcomed ... fortunately there are two other Auto parts stores close by (Advance & O'Reilly) so no need to go back again.Updated ... after a long time I had to stop there again during a storm looking for wipers ... met new employees ... much better service .. deserve more stars !!!

  l-p c
6 months ago
They do have most of the parts I needed