Heartland Tire & Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Elora Cross
2 months ago
I have gone to Heartland for my repairs since I bought my car last February. I think the prices are reasonable and the staff is professional. The wait times are fast, much better than Moffitt's. So far, I haven't had any issues with repairs by Heartland, which is definitely a good thing!

  Hector Brea
a month ago
I'd like to extend my sincere gratitude to Manager John for his exceptional customer service at Heartland Automotive. After a disappointing experience with Beckley Automotive in Des Moines, where I encountered a 125% upcharge on car parts, I decided to reach out to Heartland Auto for assistance. Upon discovering this issue, I opted to procure the necessary parts directly from BMW.Upon contacting John and explaining my situation, he promptly agreed to accommodate my request to install the parts while charging only for labor. True to his word, John efficiently serviced my BMW, completing the job in a timely manner, and ultimately saving me a substantial amount of money.I also want to express my appreciation to Jeff for his diligent follow-up and keeping me informed throughout the process. Heartland Automotive's commitment to transparency and providing exceptional service is evident through the outstanding leadership of individuals like John and Jeff.Thank you, Heartland Automotive, for your dedication to customer satisfaction and for employing exceptional managers and service writers who uphold your company's values.

  Kurtis Voss
6 months ago
My water pump was going out on my car and I set up an appointment and dropped it off at Heartland to have it replaced. As they were working on the car I decided to have a tune up done so I called and asked John if it was possible to do that after the water pump. They were booked to the max already for the day but that didn't matter! John added it to the list anyway. When they removed the head of the motor he noticed a problem, the head gasket was leaking. He called me immediately to notify me of the situation. I told him to do wat was needed and I I would pay. We went from $730 up to almost $950. I asked him to do what he could to help me financially and he did exactly that! Great employees who do the job 100% correctly and amazing customer service. Don't even think twice just call them with any issue and the will do everything they can to get you back on the road. I won't be going anywhere else. Shout out to John, Jeff, and all the staff at Heartland. You guys are the best!

  Joshua Jacobsen
9 months ago
Jeff and John have always been great to work with. One of the rare places I trust to work on classic cars and communicate their progress. They take care of the vehicles in possession, do it right the first time or make it right and go above and beyond. When I was out of town they dropped off a vehicle at my house when it was complete.

  Lisa Borkowski
a month ago
Update: 2/27/24Had a screw in my tire and not sure if it punctured. They were honest and told me it didn't puncture and didn't charge me for it. Excellent service as always!Update: 11/1/23.Had a valve stem issue. In and out in 30 minutes. Set up appt 10/31 afternoon for next day.Update: 6/29/23 Just got another set of tires for a different vehicle. The prices are still great. Got an instant rebate and they are sending another rebate in for me online.They are fair priced and were able to fit me in on a busy day to fix my tires. They still rock and are awesome!

  Mandy Castle
7 months ago
Perfect! Patches my tire and ordered a new one that was put on the next day!Wonderful customer care fast service!

  jasen sutherland
a year ago
I was just passing through and needed some tires desperately. They made time for me and had me in and out in a couple hours with 8 new tires. Overall great service and nice town.

  Tucker Herzberg
2 months ago
Most trustworthy mechanics in Ames : Boone!

  Dawn Mick
6 years ago
I had to stop there at the last minute with a tire emergency. They squeezed me in between appointments, explained the problem and the possible solutions. They fixed the tire according to my wishes, and sent me on my way within an hour. It was a great experience and I highly recommend them!

  Everett Dittmer
4 years ago
The only shop in town that had the correct tire size I needed. I was sitting on the side of the road two hours from home. They did not have a mobile repair unit which is completely understandable. My issue arose when I was told that if I could get the vehicle there, they could get me going in an hour or two. After I told them it was a bigger truck, they put me on hold and said I d need to leave it over night so they could do it later since they didn t have a good spot for it. I told them I was a couple hours away and I couldn t do that and I was given an apology with no solutions. I m leaving two stars because the representative was polite, but I don t believe they did the best they could to squeeze me in after telling me prior that they d be able to. I ended up getting my truck towed to another local shop and am back on the road.

  Michaela Lendt
6 years ago
Went to get my tire aligned, told that something was wrong with my wheel bearing. They replaced it 390$ worth of fixes. Within a week was making a sound. Took my car somewhere else and there was still something wrong with the wheel bearing. Fixed now, wish I would've saved my money and went to Granger Motors in the first place.

  Tiphani Fleming
6 years ago
I got new tires and an oil change a few weeks ago. The service was fast, staff was really friendly and my vehicle drives great! I would recommend Heartland Tire & Auto to everyone!

  Mandi Hoening
a year ago
I've been going here for 10 years and absolutely appreciate every thing they've done.

  Donald Garretson (Don)
3 years ago
Fair pricing, keeps in touch, very helpful. Goes the extra mile to make sure you are satisfied with the job.

  Terry Henson
3 years ago
This is the best place to get your vehicle fixed and tires replaced. They do an excellent job.

  Linda Calonkey
6 years ago
Best tire and maintenance shop in town! Thank you for the great job you did on my car!

  Meri Parent
a year ago
They give excellent service on our vehicles!

  Dave Casotti
2 years ago
Very fair to deal with and keep you informed! Great experience!

  Candice Carlson
4 years ago
Very polite and quick and will do a full vehicle inspection to let you know of potential problems

  Brenden Allen
a year ago
Good tires, Great price service was fast.

  Jack Can
5 years ago
Great place to get your car repaired they know how to work on everything

  Lori Backous
2 years ago
Nice ,good customer service,will definitely go there again.

  Joe Cummings
5 years ago
It was black friday.....so it only took 5hrs.to fix a tire,still thankful.

  matt G
5 years ago
I've had a great experience in this place whoever it's often busy and hard to get into

  Rileigh Chapman
4 years ago
They always do a great job, and are very friendly!

  Rex T
6 years ago
Great people to work with, great prices. Would highly recommend!

  Lou Hanson
4 years ago
Always good and honest service.

  Devon Thompson
5 years ago
They did a better job than before

  John Edwards
4 years ago
Quick service friendly staff

  Monica Miller
3 years ago
Good service and very polite