Bernard Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jenifer Brenner
2 years ago
Went there in February to buy a car. I m from Bernard and most everyone is great in Bernard but Tyler was not. When we were there we had great customer service. I picked out a car and it drove great during test drive. After I spent $5500 to purchase it, I had it for 2 hours. Then on my way to Dubuque the engine died. I asked him for a refund and he said no but said he would make it right. He didn t. He waited 2 weeks to come get the thing then it took him another week to tell me what I already knew from my dad who is also a mechanic that the motor was shot. Would not let me return the vehicle or gave me money money back at all. He tried to charge me $2500 for a whole new motor! Not counting labor. Then when I said no and I wanted my car back his partner had the audacity to hand me a BILL for labor and diagnostics even though we told him what was wrong already. He said we didn t owe anything due to the situation but this was ridiculous. He also wrote down that I only spent $1000 on the car instead of the $5500 that I handed him and had witnesses see me hand him. He s a scam artist!! DO NOT GO HERE!!!

  Travis Glasgow
3 years ago
Tyler and Garrett sold me an equinox 2.5 years ago. I've never had an issue with it. When a problem occurred to it over a year later, I called them and they were able to order parts and fix it within a few days. They've sold my dad a truck and a car also. I highly recommend going to them if you want a GOOD quality used car.

  Ryan Shealer
3 years ago
Bought a nice reliable car from Bernard Auto for a good price a few years back. I continue to take my vehicle there for repairs. Garrett & Tyler have helped me out in multiple sticky situations and are always very transparent and helpful in terms of part options and prices!

  Andrew Kartman
3 years ago
I ve bought a few cars from the guys at Bernard automotive and I have been extremely satisfied with my purchases. Anytime you buy a used car there is a chance something could go wrong with it and that s simply because they re older and things wear out over time and that s something I fully accept when I bought my cars. My favorite part about Bernard Automotive is their willingness to help diagnose and fix whatever problems have arisen with my vehicles, and they re always very reasonable with their quotes to fix those things. Even a few weeks after I bought my forester the fuel pump went out and they replaced it free of charge which was totally unexpected. Garrett and Tyler are great guys and I will continue to purchase cars from them with confidence!

  Robert Mack
a year ago
This place is the worse. They sell junk cars. Bought a car there and in about 2-3 weeks engine noise. He wouldn t stand behind it. Heard from several mechanics in the area and they recommend never doing business with them again. Also I heard from someone they get cars running just long enough to get them out of the door.

  Krista K
3 years ago
When I spoke to Garrett about buying a new car, he went above and beyond to help me find something that fit all my needs. He went out of his way to help me, meet with me, and kept in contact when he found new vehicles he thought would suit me. Very friendly and helpful service!

  zwachter
3 years ago
Great service! Garrett was a big help when my alternator died without any warning. Got me going again very quickly and even offered to look at some other things I had been putting off.

  Tawnya King
3 years ago
Bought a Dodge Ram from Tyler 12/21/20, that said there was nothing mechanically or electrical wrong with it (have the texts to prove it), didn't even have it 7 days and it left us stranded in Dubuque with a bad fuel pump. My fianc� and I still owed $1500 on it that was being paid that day 12/28/20. Called Tyler he came up to Dubuque and hit the gas tank and removed the negative wire from the battery to reset the electrical board (the brain), the truck started right up afterwards. Tyler told us if we had any more problems call him and he would fix it and to drop it by the shop if it continued. Tyler also stated that the cause was because ice got up on top of the fuel pump and the fuel pump was brand new. We then paid him the remaining amount of $1500 that was owed and he signed over the title right there in the parking lot in Dubuque. The very next day the truck would not start again, had to bang on the gas tank for 3 hours to finally get it started (even pulled the negative wire off the battery as Tyler had said to do). We tried to get ahold of Tyler for 3 days after this and leaving us stranded for the 4th time in 6 days and he wouldn't return our phone calls or texts to bring the truck in to be fixed. We pulled the bed off the truck to get to the fuel pump in the gas tank, only to find that the "new fuel pump" wasn't new and it had been rigged with 2 small old rusted fuel pumps tied together and the hoses and harnesses were crossed and not connected properly. We bought a new fuel pump that was the right one, not 2 smaller ones rigged together and rusted out, and put in the new pump and connected the hoses and harnesses properly. The truck now starts every time with no fuel pump issues. Be forewarned, Tyler will tell you whatever he has to just to sell a vehicle. He's a scam artist and would NEVER do business with him or recommend him or his company Bernard Automotive EVER again. I would rate him and his business a negative 10 stars if it was possible! Stay away from his business, Bernard Automotive, or you could end up with a much higher priced fix then a $250 part. Luckily my fianc� and family/friends were able to do the labor, otherwise the bill to fix it would have been much higher!

  Abby Connolly
3 years ago
Tyler sold my car stating that it had no damage but within the first week many issues came up. When I brought it to him and Garret, they ordered parts and it took 5 weeks for them to fix it . After I paid and picked it up all of the issues reappeared within 5 miles. They also neglect to answer calls and texts.

  Jeff
3 years ago
Talked with Tyler and agreed on a price for a car. We were on our way to pick up the car when Tyler messaged us saying they need more money for it.BUYER BEWARE! My experience is they are total RIP OFFS! I will NEVER deal with them again, and have turned them in to the BBB.

  Natalie Hardin
3 years ago
I ve brought my car to them multiple times for different issues. They re always friendly and get the job done right the first time. Definitely recommend!

  Gilbert Brown
3 years ago
They really took there time to show me the car. I asked alot of questions but they answered all of them. they gave me a great deal and the car was just how they said it was. I will be buying from them again!

  Natalie Jenkins
a year ago
Went yesterday to look at a car that was in my price range and he let us test drive it and it drove well and we told him that we would be back in the morning once my loan was approved to buy the car and he said he would hold it for us Went there this morning with a bill of sale paper ready to be signed and looked around and didn't see the car knocked on his door & no answer Went around back to his so called shop that looked terrible and dirty and he finally comes out and says his business partner sold it we went out of our way to go buy a car that he should have told his business partner to hold & he didn't drove there for nothing but a waste of gas doesn't communicate well with his business partner terrible service

  Marco Cortez
2 years ago
I bought a car from them, it broke down the first day, then he said they fixed it, but didn't. Turned out to be a timing chain problem now I'm paying 1600 to get it fixed. Horrible business

  Jack Schmeichel
3 years ago
Garret made buying a car quick and easy, and didn t pressure me into anything I didn t want to do and also encouraged another pair of eyes to check out the car and made sure buying the car was what I wanted to do.

  Kathy Buchholtz
3 years ago
We made an appointment with him to see one of his vehicles and after driving for over an hour and with full intentions to buy, he didn't show up, nor did he respond to our messages after that.

  Thomas McDermott
3 years ago
Garrett has gone above and beyond multiple times for me! He was great with communication, timeliness, and quality.

  Jordan Durst
3 years ago
Don't waste your time or money here. They sell damaged cars and refuse to admit to or fix any issues. Horrible customer service and a villainous company.

  Kelsey Cousins
3 years ago
Avoid them at all costs unless you want to purchase a car with multiple issues from a dealer that refuses to fix anything afterwards.

  Brandon Aureden
5 years ago
Great people to work with! Always friendly and they have a great selection of vehicles to choose from.

  David Molina
3 years ago
Horrible service. Horrible attitude, Horrible prices. Should avoid this place at all cost. Not worth it

  emmett kartman
6 years ago
needed a car quick and had it by end of day. good quality too!!!!

  Stefan Queck
3 years ago
Scammin, lying, cheating people. Never buy a car from here.

  Max_ R-
3 years ago
Very bad customer service, no motivation to help, lazy and untrustworthy people working here.

  John Lamey
6 years ago
Great guys good pricing on vehicles

  A C
3 years ago
Would not recommend, negative experience all around.

  yon velazquez
6 years ago
Best place to but a good car

  ilyah lisensky
3 years ago
Bad service, bad attitude, bad products, all around scummy

  luke connolly
3 years ago
Awful service to customers. Should not be trusted.

  Chris
6 years ago
A dealership run by good people!