Van Wall Equipment

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joel Everitt
6 months ago
Stopped at the Van Walls Ankney store to pick up a backhoe that I purchased from another Van Wall store. When I walked in I proceeded to goto the parts desk where they proceeded to give me the key to the backhoe I had bought. Unfortunately when I went to get it there was a skidloader in the way, so I proceeded to go back into the store. I went to the service manager and asked him if he could help get the skidloader moved so I could load my backhoe. He proceeded to go off about how he claimed nobody had notified their store that I was coming(Not true!) and Oh it wasn t our store that sold it to you!! And say how bad there salesman were because god forbid he had to get off his YouTube he was watching on his phone and go move a skidloader and take 2 minutes to do it.. I proceeded to tell him that yes although I didn t buy it from his salesmen, that the name on his shirt was the same as the one I bought it from the Iowa falls store and that the 48,000 I spent with the company all went to the same place.. I don t know why he was so rude and why he needed to throw in all his bad comments about all the salesmen and throw them under the bus.. when god forbid it simply took him two minutes away from his YouTube show on his phone to simply help one of his company s customers..Wow..how rude!! I ll stay away from the Ankney store from now on and stick with the great people I ve dealt with and always have been fair to me at the Iowa Falls store, where they actually care!!

  Steve Johnson
7 months ago
The guys at the parts counter were very helpful. I had to wait for the part to come in and they called me promptly with the correct part. Thank you all for your help.

  Kim M
5 years ago
I have mixed feelings about Van Wall Equipment. The sales and service departments are first rate, and provide 5 star service. We have both a John Deere tractor and an Ariens snow blower and have been very happy with both. My issue is with how rude their delivery driver is. In December, we scheduled annual maintenance on our lawn tractor (with the work to be completed in January). The only issue is that prior to receiving Van Wall's flyer about their service special for lawn tractors, we drained the gas, and oil, as well as put the battery on it's charger. When I scheduled the service, I was upfront about the condition of my tractor, and was told by the service manager that it was no problem and to just make sure that I put a sign on it saying "don't start, no gas or oil ". I did this and thought that everything was fine until the guy picking up my tractor started questioning me about the non-running condition of my tractor. I explained that I winterized the tractor prior to receiving Van Walls flyer. He proceeded to lecture me for over 5 minutes about why it is unnecessary to drain the oil, and he kept asking why I did it. He further went on about how they expect to push a non-working tractor, and that my actions were totally unnecessary. When I told him that I was upfront with the service manager about the condition of the tractor and she was fine with it, he said "maybe she was just being polite". It is a fairly new tractor, and now that I am aware that Van Wall offers an after season maintenance special I certainly won't dare drain the gas or oil again because I personally don't feel like receiving another lecture from the guy picking up my equipment for service. FYI, my lawn tractor has been well cared for and it is my prerogative how I choose to care for it over the winter. I would appreciate it if someone from Van Wall could explain it to their driver since my explanation apparently wasn't good enough for him.

  Olympian 12 (Olympian-12)
10 months ago
Came to get a filter for one of our blowers, quick service and very helpful with finding the filter we needed.

  Kendsey Stubbe
3 years ago
I had my John Deere riding lawn mower serviced in April 2020 with a new battery put on for $300 plus. Got the mower back within a week, used for 1 month and then wouldnt start. My mower only had 130 hours on it and was just recently serviced at Van Wall so I knew it couldn't be anything too serious. I again called Van Wall and told them that my rider wouldn't start and they picked it up within a couple days. Jason, a tech from Van Wall called me after looking into the issue stating the mower needed a new starter. I gave permission to have a new starter installed. Jason then called me back stating the stater was installed and the mower still didn't start. A couple hours later Jason called again stating the mower needed a new engine. I said are you kidding me? Jason said no and that my mower was "on the low end for a model of mower made by John Deere and that Jason has seen this a couple times." Jason quoted me an estimate of $1200. I told Jason no, that I wasn't going to have a new engine installed, and that the mower can be delivered back to me. Jason also gave me the option of having Van Wall salvage the mower for me at no cost to me. (I can only imagine what Van Wall would have turned around and sold my mower for had I agreed to that. Van Wall charged me $279 for labor, and delivery fee to return my mower. Keep in mind the new starter that was installed was taken back off since that wasn't this issue. I then get my mower back and take it elsewhere to get another opinion. Come to find out it was the cam shaft, and the part was $99. That was replaced and my mower now runs again, like new. Shame on you Van Wall for trying to take advantage of me, being a single woman. I absolutely believe you were taking advantage of me and thought you could pull one on me. I will never have anything serviced at your location again. Definitely need to look at getting smarter techs that can diagnose an issue with small engines. Jumping to conclusions is not a way to run a business.

  Sarah Wendl
3 years ago
We had a toy tractor break within a week of purchase - we went back in with the broken tractor and asked what we should do about it. They exchanged it, no questions asked. Both the initial purchase and the exchange were excellent customer service - thank you!

  Jessica Brinson (Jess)
4 years ago
I came here to do some research on a UTV and the woman was VERY knowledgeable about the products and services this place offers and explained things in a way that someone who is UTV ignorant can easily understand and relate to. The guys at the service desk weren't very friendly but the sales reps were!

  Joe Kirby
10 months ago
Thank you to Tim for your excellent service. New to the area, but I ve found the dealer for me.

  Katie F
4 years ago
We purchased a trimmer from the Van Wall. The trimmer was recalled for a gas leak. We took it in on the recall, and we we got it home and filled it with gas it still leaked. We contacted Van Wall right away and they said if I brought it back in, we would be charged $50 to have it looked at, plus service fees to fix it. We continue to use this defective product with gas leaking everywhere and will not be purchasing from Van Wall again.

  Nathan Lewis
5 years ago
Nice store with a lot of nice equipment, parts, and service. Someone needed to inform the guy in the service area that everyone in the customer area could clearly hear him complaining. Thankfully I didn't have my kids with me so his colorful language was not repeated.

  Kirk Magill
a year ago
We bought a Green Mountain Grill from Van Wall. They were friendly and treated us right. We will return for more when needed.

  Dan Brix
5 years ago
Failures as a company. Horribly inexperienced employees as parts handlers ordering and service. I have a victory that I order parts from and give part numbers yet still get wrong parts every time... Last time sparkplug numbers were wrong yet I have to get it two days later at their convenience... My dad has a Honda pump and their counter employee argues that my dad was wrong about an air filter. My dad pulled up one off the floor model and their employee stood there like an idiot.

  Dave Highsmith
2 years ago
Stopped in to get a mulching kit. Unfortunately they didn't have any in stock but they offered to try to get one from another dealer or just put it on order and call me when it comes in. I decided on the later so hope to get a call sometime in the next few months. Also picked up an oil filter for my first oil change while I was there. Friendly parts department employee.

  Craig Rehor
a year ago
I had my Z425 serviced last fall after the last cutting and this spring it was not cutting very well. The middle blade has been installed upside down.

  John W Mattila
4 years ago
First time customer. Walked in, met Reagan, and described what I was looking for in a lawn tractor. He provided exactly what I needed. Also had the opportunity to work with the service department --- again, knowedgeable and professional. I highly recommend Reagan and the crew in Ankeny.

  Ron Thompson
11 months ago
Tim very helpful in getting mower & Trimmer parts. Visit was fast and fr.

  Craig Mccoid
5 years ago
Great experience in purchase of a new mower. They even gave me an addition $200 off due to competitor ad and fall service without asking. Thank you Paula and Van Wall!

  James Jonhson
6 years ago
Walked in to the show room floor nobody was on the floor two people in an office dressed in Vanwall uniforms watch me walk around and look at things nobody even offered to help hard to sell product when you can't get anybody to talk to you August 29 at 9:30.I have previously purchased two Polaris made products there don't think I'll ever go In there again !

  Harry Quinn
a year ago
Went in to check prices on John Deer mowers, less than I expected, and the sales guy was very helpful.

  Ron Nelson
a year ago
Ryan Parks was great to work with at the Ankeny location. Bought the 2022 X350.

  Patti Jo Goar-Caldwell
11 months ago
Always have the parts needed for our older John Deere mower.

  Larissa Beaty
2 years ago
Staff was very helpful and had what I needed in stock. Fast service and convenient

  Sandra Rodgers
5 years ago
I had to have my mow back for repair. They were very nice and very fair. And the repairs are warranted. Great place!

  Keith Odem
3 years ago
Great customer service! I would recommend Van Wall equipment to anyone that owns a mower!

  Drew Mattes
7 years ago
The sales rep, Paula James is VERY knowledgeable and was willing to go out of her way to take care of me. THANK YOU!!!

  Curtis Carroll
4 years ago
Very helpful guys. Decent parts stock for Deere mowers like my old 530

  Matt Harbert
3 years ago
Expect Deere pricing and bad bedside manor and you won t be disappointed!

  Curt Brooks
3 years ago
Nice selection and knowledgeable sales staff, like the service program!!

  Jim M
5 years ago
Van Wall is awesome. I love John Deere and Stihl equipment.

  Lee Sykes
5 years ago
Carry lots of parts and can always get what you need if they don't have them