Iowa Truck and Trailer

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  TKM EXPRESS
2 months ago
We had a great experience at Iowa Truck and Trailer. Had some minor repairs done on a Saturday. The repairs run a little after closing time but these guys hung in and finished it. We greatly appreciated it. Skyler Higgins was the service/parts manager he chased down parts for us and picked them up. He definitely goes above and beyond to serve the customer. He is Definitely a great asset for the Iowa Truck and Trailer team. And thanks to Kirk for getting it all done. If your in the area around Altoona Iowa give Skyler a chance to help out.

  ali akt�rk
2 months ago
awasone service snd people. they did their best to make me rolling on the roads again. they fixed my trucks electric issue very fast. and the bill was very cheap. highly recommmended, go there truckers!

  Ismail Ahmed
5 months ago
WARNING. IF YOU ARE OWNER OPERATORSTAY AWAY THIS SHOP FOR ALL COSTTHEY RE ROBBERS. YOU GONNA LOSE A LOTOF MONEY AND TIME. AND YOU LL REGRETLATER ON. I BRING MY TRUCK TO BE FIXEDAND THEY DIDN T DO ANY THING.THEY FORCE ME TO PAY THEM 2K.AlSO THEY WASTE 17HRS OF MY TIME.THEY ARE BIG SCAMMER. All THENEGATIVE REVIEW IS 100% IS TRUEDON T GO THEM. GO SOME WHERE ELSEIT WILL SAVE YOU.

  Anna Singh
a year ago
Came all the way from New York to this place in order to find wheel hub capAnd all trucks stops on I-80 were running out of itAnd the guy in parts department waited for me it was late nightI was unsure about the size so he picked up his own truck and drove it the island of pilot just to see which wheel hub works goodThat man is amazingSalute to him and he didn t charge anything to meBecause he said payment department is already closedAnd merry Christmas

  Omer Safi
2 months ago
Stay away for repairing truck and trailer it is one of expensive place for repairing they charge me 4 hour for only brake adjustment almost $679 but still it is not fixed yet

  Brandon's Equipment Videos
a year ago
I had an issue with my trailer and was several hundred miles from home. I called ahead, stopped in, and these guys got me fixed up and back on the road within an hour!

  violet helferich
7 months ago
Stopped in to pick up parts for my semi trailer and the parts rep. Referred me to go to O'Reilly's for the parts I needed. I understand the parts man was fairly new but why send me to a parts house that doesn't specialize in heavy equipment parts

  Heather Stukey
a year ago
We came in for what we thought was going to be just a 3 axle alignment. Truck was pulling hard to the right and front end shaking bad. We got there and they pull it in right away. They end up having to call Kevin. Kevin says do this and that and it should tell us exactly what's going on. We had an alignment done in October 2022. They were astounded by what the previous company had done for the alignment. It was bad. So they asked to keep truck over night and start fresh in the morning. They offered us a ride to the hotel and then picked us up in the morning. Unheard of! They know what they are doing and treated us very well. We will definitely be back and will be sending folks their way. Old school business with lots of care and passion for their job. Kudos to you Iowa Truck And Trailor. 10

  Kyle Merrell
11 months ago
Brought my rig in and had my front main seal replaced. Took a week to get it done. They told me hood and radiator had to come off when it really didn't. Went with them anyway cause had to get it done asap. So 6k and a week later it's fixed then I deliver and open my hood the next day todo my pretrip and they cut the wires going to my block heater and did not fix them! Then when they put my hood back on the two bolts that mount the hood bracket to the frame they welded!! I have a 99 western star 4964 in order to replace the hood pivot those 2 bolts that they welded have to come off so the main bolt that holds on to the hood pivot can come out so now if I have to change my hood pivot for any reason I can't! I will not be giving them my buisness again!

  Rick Farrell
a year ago
They found the problem I had ( a vibration) didn't like the answer because it cost 6300 to fix. But they finished the work 2 days ahead of when I expected. Also found an exhaust leak that needed repair. Techs are professional and detailed. Allan (the service writer) is dedicated. To customer service. I will use them again in the future. It's hard to find competent heavy truck mechanics nowadays

  Tyler Mortvedt
4 months ago
Super helpful and got the parts I needed to get back on the road.

  Bill Yak Yackanicz
2 years ago
Tyler was a huge help, set me up with the tarps I needed for a decent price. Good inventory of stuff, helpful peeps.

  Frank Anthony
a year ago
Got my truck and trailer aligned. Such a awesome job. I have had my trailer aligned several times and still always off tracked . Glad I finally found a shop that knows what there doing. Thanks lowa truck and trailer

  Ben Laughlin
2 years ago
Great place! Called them at 5:30 with a somewhat minor problem and they pulled me right in soon as I got there. Had me on the road 90 minutes later. The repair cost way less than I expected. A dealership would've easily charged 3 times what they did and taken 2 days to get it in. Will definitely be back if I'm in need of repairs in the Des Moines area.

  Jim Harris
a year ago
Iowa Truck and Tow is a good place to find heavy trailer and big rig parts. Unfortunately for me, I needed items for a 2 wheel car dolly, which they didn't carry. However, the gentleman who greeted and assisted me, was able to tell me where to find what I needed. They have a terrific display of parts on hand as you walk in. The best part is that they are open most days until midnight. I would recommend them based on the help I got from the staff!

  Jeremy Dosh
a year ago
Ted at Iowa Truck and trailer saved our trip. Our travel trailer blew a bearing on I80 and Ted worked very hard to find the right parts and even provided extra tools and supplies required to replace the whole assembly. We called multiple places and nobody seemed to know what bearing hub assembly we needed. But Iowa truck and trailer knew instantly and had 3 of them in stock! They are even open late. Excellent customer service and the know how to get whatever repair you need to your trailer done!Service: Steering & suspension repair

  William Aber
3 years ago
This is a great place to get work done. Came off the road at 10 p.m. and they had me in in under 15 min (called ahead) they worked on the truck till 12 and then only stopped die to they didn't have the parts and the parts place had closed. They allowed me to sleep on lot and had my truck back in at 7 the next morning. Only hold up then was getting the parts store to get the parts. Was back on the road by 9 and everything is working excellent. The employees were very professional but left you with that your one of us attitudes and made me feel great for going there.

  Anita Benjamin
4 years ago
It will take A LOT for a better rating! They can start with way better customer service in the daytime hours. And then putting and KEEPING the mechanic requested on our truck. I can really go on and on....12/29/19Things have gotten a bit better. We have to stay on top of things here and be a bit demanding on who can touch our truck. But the staff is friendlier and the repairs are holding up.1/25/20Mechanical/Customer Service went above and beyond to fix our equipment to perfection. I cannot thank Kenny, Dustin, Draven and Gary enough!

  STEVE FERGUSON
6 months ago
STEER CLEAR CHARGED OVER 1700.00 FOR REPAIRS FAILED TO REPAIR THE ACTUAL PROBLEM VERY CORDIAL WHILE RUNNING UP THE BILLServices: Electrical, BrakesServices: Electrical, Brakes

  Tosha Womack
2 years ago
CROOKS, beware!!! And this is not first time with this kind of behavior, read the other negative reviews. I took my truck in for a DEF heater line one fault code because Freightliner had no opening. Freightliner advised that it would be a quick fix so I tried this place because it was close. I shared with them the information from freightliner via an email. They said they could replace the heater line. They took my truck in at 3pm and held it to closing (11pm). I questioned on many occasions regarding the time as freightliner stated a quick fix. Shortly before closing time they reported that they didn't have the part to repair and that mechanic worked on the truck for 8 plus hours trying to diagnose the problem???? No diagnosis was need as Freightliner sent over what the issue was. They tried to charge me for 9 hours of mechanic service, I refused to pay so he drops to 3 hours. I pay as they held my keys. I then go to Freightliner the next morning and share my story. They take the truck in repair within an hour. Freightliner and another truck service in the area agreed that this was a money grab and that it was no way that it took Iowa Truck Service 8+ hours to only do a diagnosis. I have since reported them to BBB and filed a dispute with my credit card company.

  Todd Williams
2 years ago
Overall good experience. Kevin worked on my 2013 peterbilt 386 Picked up truck had it all straightened out. Would give them 5 stars except for their customer service is a little lacking.Service: Steering & suspension repairService: Steering & suspension repair

  Joe Larson
2 years ago
My boss sent me in to pick up a part, which he had called ahead to get me back on the road. The time spent calling ahead was wasted. The part was on the counter, but paying for it was the problem. No, I don't have a PO. Doesn't he have an account with you? No, I am not him, I am the driver needing the part. He needs to authorize me picking up the part? And he needs to authorize me charging it to his account. Here! Use his credit card that he provides me.Yes, I was impatient. I had to install the part and drive an hour and a half, hopefully getting there in time to load. My boss did all he could to speed up the process, only to have it be wasted.

  Habib Agele
a year ago
Very welcoming and professional. Less time in and out after being told by flying j that waiting time was 5hrs. They got me in and out in 20mnts. Service done trailer tire repair.

  ES Freight Lines Inc
2 years ago
Had an issue with our trailer, Ted from parts came out and fixed us up right away and we were on our way.The whole staff was polite and courteous, would give them 10 stars. I guess some places still know how business is done.Thank you

  samir wilson
a year ago
After few hours they charge me 800 and plus dollars and didn t fix the problem . Yes it s true they are kind but not let em work on your truck cause many of them don t know what to look for and the time you spend there it s money they make 145 per hour I ll never come back here

  D
3 years ago
Could not have asked for a better overall experience from the time I walked in the door. Polite, professional and allowed me to complete a ten hour break on the property after repairs were complete!!!Thank you day shift, also Maddie and Kirk for truely caring about us driver's!!!And I can't forget the parts guy either, he gave me a notepad.....

  David W
3 years ago
FYI - GATR (Volvo dealer in Des Moines) is less per hour on most jobs. Call and get estimates before you decide where to go.Seek repairs elsewhere. This used to be our go-to place but has recently been awful to work with.Here's the story of one truck:Had a part replaced (pass-through) that houses the clutch master cylinder. Quoted $1,300+$130 part. Tab was a nice $2,400+ surprise. Truck was back in the shop less than 3 days later because against our request, they didn't replace the slave cylinder. Another $800+ tab. Two days later, truck was back in for the same issue. Oh so generously, that one was on the house. Air leak by the pass-through and feedback at the TPV was reported. (Edit: Truck was in about 3mos earlier for a new TPV and air leak in the dash. That turned into a $5,000+ tab. Staggering.) They "couldn't find any air leaks where we told them" but found one on the rear air bags and one under the cab. $420 bill. Makes sense..... I took the truck back a week later and had a service writer come out to the truck and listen to the air leaks by the pass-through and TPV. Magically, they found the air leaks! Another bill for this job since they "couldn't find the leaks" the previous time it was in.All about the dollars. Loyalty and doing right by the customer (especially a long-time customer like us) is not what they're about anymore.The above-referenced truck was taken here for trailer light issues. Apparently, it took $2,500+ to locate the green cord that runs under where the driver's feet are. it had corroded through and after replacing it, the lights work fine. What magically didn't work from there forward were the windshield wipers or the bunk fan and the driver's side floor mat was missing. We finally had an opportunity to get the truck back down to them. They're asking for $1,170 to replace the blower motor and windshield wiper motor because they coincidentally went bad during the time that the truck was in their care and was dove into for electrical issues. Staggering.

  Steven H. aka Big Tiny
2 years ago
The mechanics get the job done. Now is a truck driver a Freightliner dealership in Omaha has a way better driver's lounge this one it's not that nice but it'll do. That could use a lot of updating otherwise I'd give this place five stars.

  Stickers B
2 years ago
Just worked with Ted at I.T.T. this guy is SUPER generous, polite, helpful. Ted helped me get my power steering leak resolved in the parking lot with the exact fitting I needed. Definitely will coming back again!

  Loriann Caudillo
a year ago
They took us in when nobody would. They even pet our dog. They were super helpful and really nice. Got it done in a timely manner