Herrera's Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  sabrina sosa
a week ago
Most rude meat lady ever tried to charged me 100$ for a lock out and then she told me it would be a different price is I got it later and then I asked she told me no and told me she has someone else on the line and find the 100? Know g I told her I don t have 100 only like 60$

  Jamie Hickam
a month ago
Staff very helpful and friendly. Vehicle was located at a separate location from their card. But was only five min down the road.Hours of operation to access your vehicle are not the most convenient. Don't get off work until 4:30 and they close at 4.

  dave vitullo
3 months ago
I had my 2 door wrangler towed by these people and when the driver pulled it on to the flat bed he pulled it by the by the tie rod link and ruined my suspension vehicles have tow hooks for a reason don't call this place unless you want your suspension trashed

  Stephanie Madrigal
a year ago
Had a flat tire on the Indiana toll road and had to wait on the shoulder, the tow truck came very promptly and the gentleman took good care of my car, he explained the whole process with great detail. 10/10 would recommend, the price wasn t terrible either

  Dennis Cunningham
a year ago
I had difficulty with my 2015 Ford 250 Transit Van. The van engine stopped running after I pulled it out of my garage. I couldn't get it restarted. I called Herreras Towing. Gabe Sr sent his driver Joe to help me. He towed my van to their shop Herrera Air One Service Repair. They were able to move it, 5 guys had to push the van carefully into the garage work area. Joe, Rick, Harry,Jorge and Buddy Gabe Jr got it into the rack inside. The Van is a high-top 9ft 8in and 18 ft Long it is a big truck. I was Glad it fit inside. It is hard for me to get service because it is oversized. The mechanic Gabe Sr, Jorge and Rick preformed engine diagnostics to find the issue to fix my van. They found that a fuse blew that controlled the fuel pump. This stopped the engine from restarting, they fixed it. They all helped me feel so much better. I am thankful for all their help, time and care. They all did a Great Job! I always see them helping so many other people. They all work together to get the job accomplished. Thanks again.Services: Electrical, Auto engine diagnostic, Car towing, Local hauling

  Ron Kimbrough
2 years ago
My car died on me in the skyway. The Chicago police or the toll authority called for tow truck. I was expecting the worst and to be fleece. I think the driver name was Angele who showed up. The dude was the most friendly laid back person I met in long time. He told me what to do and what what would. It all happened exactly as he said. Even in the office an at yard where my car was stored the people were friendly and extremely helpful. I would give them 6 stars if I could. If you need tow don't hesitate to call this company!

  Toni AmiLaShon
2 years ago
I called to have my minivan towed to Sam s and they were very quick to respond. Joshua was very careful since it s on flat tires and very professional during our whole interaction. I would call them again if I need assistance. My own insurance company couldn t find me a tow. I m glad they were available, affordable and he was careful and courteous- even to the other drivers in the parking lot trying to maneuver around the tow truck.Service: Car towing

  Celia Diaz
a year ago
Excellent service needed a tow to get to my daughter asap. I was really concerned the woman that answered knew I was concerned and had the tow dispatched right away told me 20 min. They got there like she said in 20 min! Thank you

  N L
5 years ago
Was having electrical issues and lost all power in a toll plaza. Scary. I was so worried and the toll plaza staff called Herrera's to give me a tow. The driver was very nice and professional and safely loaded up my car while my child and I sat in the truck's cab which was clean and comfortable. He gave me my options of where I could be towed to and I opted to go to their shop. The mechanic immediately looked at my car, diagnosed and repaired it within 30 minutes and got me safely back on the road. I thought it was a fair price for the tow and repair. Glad to have it all taken care of. Do not want to have to go through that again. Thanks guys!

  Judy Partida
3 years ago
Very very unprofessional. I went to pick up my car today and they gave me a second price which was $150 more than the first amount. The lady at the front desk was not trying to hear anything we had to say as if we were not there the day of the car accident. She started raising her voice at me and my mother while we kept calm. They will try to jip the most money out of you and don t care. 0/10 would never recommend.Service: Car towing

  Patricia Southard
4 years ago
AMAZING customer service! I was stranded on the Skyway with a flat tire Sunday evening. Mr. Herrera arrived promptly and towed me to his shop where he and his associate changed my tire and schooled me on driving on the spare, as well as purchasing a new tire. He was very professional and kind with a wonderful sense of humor!

  Jennifer Ray
2 years ago
Definitely recommend! We came to Chicago from Indianapolis for the weekend had some car trouble and got stranded at the toll plaza. Herrera s Towing came out with a flat bed and towed my car into their shop for repairs. The tow driver also recommended a hotel and gave me, my husband and our children a ride to the hotel. Great place!! Great tow drivers!!Service: Car towing

  Eulonda Lumpkins-Cooper
a year ago
Today I was stranded on 1423 Indianapolis Blvd. I called for service and with in ten minutes driver Gorge came. He was very courteous and professional, thank you so very much for your outstanding service.Service: Car towingService: Car towing

  Peipei Wang
6 years ago
People in this place are very nice. They towed my car from the highway, and helped repair the car at reasonable price. Six days later we go to their shop to get the car, all was set, and they didn't even charge for the parking fee, which is surprising for us. They didn't take our advantage even though we know nothing about the car.

  Rogelio Murillo
5 years ago
Let s talk about the rudest customer service ever encountered. The receptionist sounded like she hated her life. My vehicle was towed on a Saturday. I tried to get it out on Sunday, of which I was informed their business was closed. I had to pay an extra day for storage fees. I had also left my wallet in the car and when I got it back I found that $300 had been taken out of my wallet. Horrible company. Never use again.

  Ryan M
2 years ago
Absolutely horrible service. Claimed to take 30 minutes to get to my car but actually took over 3 hours and had to end up cancelling due to not being able to make it to the mechanic in time. The lack of professionalism and time management is ridiculous. I do not recommend this service to anyone.

  Meilla Elise
7 months ago
Always great service and they re also super fast. Love this place.

  Micah Kranz
6 years ago
My truck and trailer died on the side of the road on July 4th. This nice man stopped, dragged me to some place safe and would not take any tip for his service. Incredibly nice and kind people. Would suggest to anyone anytime for an emergency or for planned service. Herrera's towing reminds me that the world still has kind people.

  Michael Miller
9 years ago
Herrera's towed me last night off the Indiana Toll Road. Another towing service kept breaking promises, but Herrera's arrived in the middle of a snow storm right when they said they would. They were courteous and helpful, and their service helped me make the best of a difficult situation. I will be using their repair service today and will update my review based on that side of the business.

  Rosa Patino
4 years ago
We had Rob come help us out to tow our car to our home a few blocks away. He was very friendly over the phone and in person. If we ever need a tow again we will give them a call and hope to have as great service!

  Roy W Holston Jr
3 years ago
I had a blowout on the highway and my lug wrench couldn't get two of the lugs off of my tire. I called Herrera's Towing and the gentleman was able to change the tire for me. Excellent service.

  Andrew
4 years ago
They really did me right. I got stranded by the wal mart over by the horse shoe casino. They knew im from south bend, but they did not try to take advantage of me. Fast, good price, and seem to be honest good people.

  Kirstin Greenlaw
4 years ago
I couldn't have been more impressed with the friendliness, calm demeanor, and complete professionalism of the driver from Herrera's Towing. I got stuck with a flat tire on a toll road, and Herrera's Towing helped me right away. I highly recommend them!

  Matt
4 years ago
The team here was very accommodating to me during a very bad day. I had just hit a deer in a rental car. They were patient while I figured out what I needed to do with the car. After we dropped off the car they even took me to the rental car facility so I could get on my way home - they went above and beyond!

  Victor Mazon
2 years ago
Great! The driver arrived so fast and he was great to talk with. He took mind off the problem for a little while. It could have been worst day.

  Missy Ost
3 years ago
Have used there services 3 times have had a wonderful experience all 3 times the price thay quote is what it is thay show up on time friendly drivers 5 stars with us. Very gentle with my joker truck

  Matt Ferguson
7 years ago
Rude customer service. Will not help.Tryin to get my truck outta tow.Seems like they try to do it to get ur bill up high so u cant afford it so they can keep ur vehicle and then sell it.Probably y they have cheap used vehicles.Had a flat on toll road. 2 hrs later towed 30 miles opposite way not my choice and they bill is at 260 plus tax12 hrs laterGoing up 45 a day.Trucks only worth 3000.So before u know it will it even b worth getting my truck out bill compared to worth.That is thier scam.

  fuzzybunnykillerz
4 years ago
Had me call when I arrived to my car so I didn't waste the tows time I get to my car and have to wait for and hour and twenty minutes once I do arrive. So not only did I make sure not to waste their workers time but they made sure to waste my time.

  Jon Reyno
5 years ago
Grate experience. Staff very friendly and helpful. Guy showed up on time fast and easy better price then all the companys I called

  Rita Marie
8 years ago
I don't understand why the hours online say hours of operation are 24hrs and they aren't really 24 hours. Plus why is the office in a total different area from the yard where the cars are. Not to mention why are all of he employees there so clueless to everything.