Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  mark light
3 months ago
I took my car to Gerber Westfield as they are a preferred vendor of the insurance company of the person at fault in my accident. It's now January 6th, they've had my car with relatively minor damage since before Thanksgiving. When I dropped my car off in November, I was told repairs should take about a week or so. I was given regular updates on the progress for the first coupe weeks. Now, the only way I can get an update (if update is really what you want to call it) is if I call them. And, even then, it's simply a series of excuses followed by, "your car should be ready in another week" and further sweet talk about how, this time, we really do mean it....and that they "appreciate all of my patience", which has now run out. The simple fact of the matter is, excuses aside, I can't see where they've made any real progress since their first delay many weeks ago. They are a collision repair business but they seem to get easily stumped on how to find parts for my 2014 Lexus....or how to properly paint it...or where to find a new employee to fix my car after having to fire the last one (just to share 3 of the excuses they've given me). I'll consider updating my review once I receive my car back. Overall, they seem like nice people who are in well over their head.

  Bryan Campbell
2 years ago
After two weeks of delays beyond the original installation date, Gerber finally replaced the windshield on my Mini Cooper. The installer broke the pillar trim on the drivers side, broke the clips on the gutter gaskets, and left the top gasket loose and misaligned. I called Gerber the next day. The agent took my information and told me that I would receive a callback. Two days later, I've yet to hear from anyone at Gerber. Take my advice and buy your windshield from a professional organization that stands by its work. Stay away from Gerber.Service: Auto glass repair

  Jennifer Chatterjee
3 years ago
They did a great job on the repairs after I was in an accident. Kept me up to date on their progress. They even cleaned the inside of my car. It looks brand new.

  Victoria Tori
9 months ago
Brought my car in for a cracked bumper. The work looks fantastic. I wish there had been better communication throughout the process. I showed up to pick up my rental as agreed, only to be turned away (twice!) because it wasn't ready, a courtesy call letting me know they didn't have a car would have prevented me from missing so much work. I was not called when they said they would and had to continually call for updates.

  crystal preston
2 months ago
Very friendly & keep me updated through the whole process. My car looks amazing!

  Rita Mccord
a year ago
Poor communication and service. They have had my car for almost 2 months now and havent even started on fixing it. Meanwhile, I am now paying out of pocket for the rental i am using. Zero sense of urgency. They accepted my car to be towed to their facility fully knowing it would be a while to get worked on with false time frames of completion

  Ali Albanna
5 years ago
I had fixed my car based on the recommendation from my insurance company, and it was the best choice ever made.They are very professional and the communication with the team is very easy and simple.Rick was amazing and he kept me posted during the process.

  Vernon Wolfork (IV)
5 years ago
Place to go for the bent fender. I can't say enough about this place. The reception area is relaxing with refreshments and comfortable seating. They also have a kid area. The receptionist is welcoming and thorough. Just let her lead, she will explain each step with reassuring accuracy. The actual job was complete 4 days early and under budget. They arranged for rental pick up and drop off. In short they give you the VIP treatment.

  Herb Gaunt
4 years ago
Gerber Collision of Westfield IN will not provide any updates on the status of a $500.00 refund that is due me. It has now been over 30days since I pointed out their error and they have promised me on two different occasions that they would either call or email me with a status. Both times they never followed through to contact me. I d be willing to bet that had I not made them aware of the overpayment, they would just keep it. Very unethical company to deal with.This was the third repair I have had done with them and I will never go back again. I am also advising my Insurance company that they should never deal with or recommend this company again to their customers.

  Lily White
3 years ago
My wrecked car was towed here April 28 by insurance. Completion date was to be May 12. I went on May 12 to pick it up, requested my $2,000 deductible paid before I could drive it, CRAZY! After paying and driving it the alignment wasn t correct so took it back immediately. The next day exact same thing, still wasn t corrected and pulled off the road when driving. I also found damage on my rear bumper that I had never noticed previously but Eric argued up and down with me that it was there when they received it. I requested the pictures taken at intake and he tried to claim the damage was in the picture but it clearly was not but he was grabbing for anything he could to convince me. I requested to speak to the GM who looked at the pictures, then the damage, called HIS boss and said he it may have been there but you cannot see it int he pictures. It is now May 18 and they still have my car and my $2000 plus Eric told my insurance it was completed and returned to me on the 13th, which it was not, so they also was paid $6k by insurance. Insurance closed my claim but today I spoke with my insurance and now THEY are wondering wth is going on over there. The front desk lady and GM are both exceptional with customer service, Eric is not even close when it comes to a discrepancy.Update: 5/20 I finally got my car back today 100% fixed. The GM Bill had me look at pictures from a different computer monitor than previously and I could see 1 Mark that was there at intake but not the others so I just chalked it up that it could be possible the others were their also and the picture quality they have is just bad. Regardless, Bill the GM went above and beyond to ensure everything was up to par, fixed the damage anyways, then drove my car himself which I found extremely professional and helpful. He is a very honest and genuine guy and did great explaining things to me today in detail. I feel much better about the entire situation and would definitely use Bill again in the future. Bill was understanding, compassionate and in no way defensive about any concerns I had through the entire process. He also called me every step of the way to give me updates.

  Bill Tied
2 years ago
My Lincoln was in for repairs and all can say is what a wonderful very professional staff and treatment.Weekly updates and a call from Jerry once a week as well, plus my car was done earlier than their estimate

  Chris Bonner
4 months ago
Caution. They don t except all insurance companies. I had to go elsewhere

  P M
8 years ago
Unfortunately, during the past year we have had to use collision cure twice. Once for a car that was nearly totaled and once for a small rear collision. Each time the repair was done quickly and the cars looked as good as new. These guys have a great process for estimating, repair, and customer follow up.

  Kurt Beard
2 years ago
I dropped my car off to get a repair estimate. Jerry was very prompt I. Calli f back and communicating what he found. They worked directly with my insurance company to finalize the estimate.

  Ron Miller
3 years ago
I have had 3 vehicles worked on by Gerber collision. They did a great job. Jerry is the best and is very informative from start to finish. Jerry you rock sir and so does your staff. Thank you very much!!

  Judy Manges
5 years ago
Poor service, vehicle was there for a week for a simple repair. Had no idea who we were when we arrived for pickup or what vehicle we wanted, then it wasn't ready. We are required to take fleet vehicles there, always same poor service. Hope to find another service soon.

  Nathan Andrews
3 years ago
A car I brought in 3 1/2 weeks ago that was totaled, but the car was in good condition just a small back end collision. After waiting weeks for a call we finally called them and were told that Gerber didn t repair totaled cars, but this was not made aware to us until we called them after 3 1/2 weeks. To make matters worse Gerber has removed the bumper and brake lights and refused to put the car back together leaving us with an unusable car. When before even thought it was totaled the damage was barely noticeable and very minimal and most importantly still drivable.

  Jim Selvio
5 years ago
I have a 2014 BMW 535 and there's folks did a better job than I could have imagined repairing a scratch on the rear bumper and repairing curb rash on the rims. Phenomenal job and great communication throughout the process.

  Sean Everts
4 years ago
I could tell why all the low rates review lands here, I got a call from my insurance company asked me to take my car to this overly professional place where they care about saving for the insurance company and not at all care about customer, 0 'zero' customer care oriented place, they basically told me 3 damages in three sides are from different incidents and they let my insurance company know the same. I decided to go to the other place in the Westfield they fixed everything still worked with the same insurance company.

  Andrew Schaak
4 years ago
They are only interested in insurance repair work. They will not assist with custom painting or body work requests. Not enough money to be made I guess. I was told "you don't go to McDonalds to buy ingredients for a burger". Kind of confused how some businesses turn away work...

  Jeff Wiggington
4 years ago
It took a week to get our car fixed, but they kept us well informed on the progress and did a great job on the repairs.

  Tracie Woolsey
2 years ago
Quick and thorough service to assess hail damage on care...receptionist extremely nice and professional .I had to reschedule a few times and every time so helpful and very very nice...good to see a nice smiling person these days!

  Amy Meng
4 years ago
Finally got chance to put this review in. Derek, my service manager made sure to update the progress and accommodate my schedule all the time. Overall the service is fantastic.

  Benjamin Ellis
a year ago
This is the place to go to if you prefer lack of accountability and your transmission blown.The snacks & refreshments are A1, but the service team. . . .not so muchServices: Transmission, Electrical, Auto engine diagnostic, Oil change

  David Rolink
11 months ago
Robert and Liz are very knowledgeable and professional. I had a great experience.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Surendra Pothuru
a year ago
The service to fix a dent was excellent and was done relatively inexpensive without having to replace the part.

  Lenny Jones
5 years ago
Quality repairs with guarantee of the repairs done to your vehicle. All work done on my vehicle is still looking great.

  Erin Escobar
3 years ago
Always polite and professional. Very prompt on repairs. They keep you up to date with being done on time, late, or even early.

  David Mccartney
a year ago
Not impressed with the lack of customer service. Took over a month to just get an estimate. Needs to be better.

  Atlas
5 years ago
Great atmosphere and the staff is super friendly and knowledgeable! Highly recommend for all collision repair needs.