Ab & Tom's AutoCare, Inc.
4.8 (201)
2314 W Old Rd 30, Warsaw, IN 46580
(574) 269-3485
abandtoms.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Ab & Tom's AutoCare, Inc. is a well-established auto repair shop located in Warsaw, IN. They offer a range of services including oil changes, general repairs & maintenance, steering & suspension replacement, tire rotations, vehicle inspections, wheel alignments, and more. The shop is known for its accessibility, amenities, and honest service.
Services offered: Auto repair shop, Auto radiator repair service, Auto tune-up service, Brake shop, Car repair and maintenance service, Mechanic, Oil change service, Transmission shop.
Ab & Tom's AutoCare, Inc. Reviews Summary
Pros
- The staff at Ab & Tom's AutoCare, Inc. are incredibly kind and willing to help customers in last-minute situations, showing exceptional customer service.
- Customers appreciate the honesty and transparency of the mechanics, who explain repairs thoroughly and prioritize safety, leading to high levels of trust.
- The shop is praised for its generosity, with instances of free services and going the extra mile for customers, showcasing a commitment to customer satisfaction.
Cons
- Some customers mentioned issues with communication, suggesting a need for better updates on the status of repairs and estimates.
- One negative review highlighted a lack of helpfulness and flexibility when the customer needed urgent car repairs.
Suggestion
Improving communication with customers regarding repair status and estimates could enhance the overall customer experience.
Positive Words
honest, kind, generous, professional, thorough
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Doris Chow
9 months ago
Called about 9 different oil changer places in town. Every shop are 2 - 4 weeks behind on schedule. It s either no one works in a Mercedes Benz, or everyone are booked. One shop referred me to call Ab & Tom s. A very kind lady answered my call willingly to help me out on my last minute situation. She spoke with the owner and he is willing to check my car if I needed oil, he will put some in for me to make sure I ll have a safe trip tomorrow. After I met the owner he checked my oil level & told me I was driving without oil, then he put some oil for me. As I was ready to pay for the oil, the cashier guy Clark said no charge until the next appointment. The owner also confirmed of no charge. I m speechless by his generosity. Thank you Tom & the kind staff, I really appreciate it! See you on my appointment.
A Plus Water Solutions Monte
4 months ago
Knowledge on radiators. I took a radiator in to see if it could be repaired and they knew exactly what radiator if was and were able to replace it because it wasn't repairable.
Amy J Sexton
a year ago
I cannot say enough how great the mechanics and staff are. Randy and Cody were extremely professional and throughly went through my son's vehicle. They did a phenomenal job explaining what should be replaced and what could wait. Extremely honest and fair. Highly recommend.Services: General repairs & maintenance, Steering & suspension replacement, Tire rotations, Vehicle Inspection, Wheel alignment, Vehicle safety inspection, Oil changeServices: General repairs & maintenance, Steering & suspension replacement, Tire rotations, Vehicle Inspection, Wheel alignment, Vehicle safety inspection, Oil change
Kayla LaPorte
3 years ago
My father recommended them and I m glad. They got me in as quick as they could. I had a diagnostic on my radiator the same day. Got me a good quote range based on the work and I had my van back quickly. Very impressed with their work and will go back if needed again.
Michael Acosta
2 years ago
It didn t take long for me to fully trust Ab and Tom s with my truck completely. Every time I go to them they are straight shooters, matter of fact, and very efficient. Not one time have I ever felt that they were unprofessional in any way. They have my utmost confidence in automotive repairs.
Karen M.
11 months ago
24 hrs after I bought my car I had a low coolant light and the gentleman who helped me was very patient and explained several things to me about the car. Really nice people.
Pat Tosch
2 years ago
As an older woman living alone, I ve had more than my share of bad experiences with auto repairs. I was impressed with their thoroughness, honesty, and reasonable prices. My car is back to its old self, and I am absolutely convinced that Ab & Tom will be doing all my services and repairs from now on.Service: Steering & suspension repairService: Steering & suspension repair
Sabrina Lilly
2 years ago
First time going to have my front end checked out and even though they were extremely busy. I was given a total diagnostic and exactly what needed to be done. The guys were completely honest and the price was better than a lot of places I have taken my car to. I highly recommend these guys!Service: Steering & suspension repairService: Steering & suspension repair
Edna Morton
4 years ago
I've taken my Honda CRV there 2 times for separate issues. Ab & Tom's have done a great job both times. They only fix what you brought the car in for. If they see any other issues, they will give you a quote. They never pressure you into any repairs. Ab & Tom's have very reasonable prices. I will be taking my car there for all repairs. Thank you for an honest job!
Chris Grogg
3 years ago
I called last Thursday and asked if I could schedule an appointment, my BMW 750 had a service light, and a misfire. They scheduled me for Wednesday, and I dropped the car off Tuesday before I went to work. Tuesday afternoon, they had already diagnosed my car, informed me, and I gave permission to do the repairs. Now pay attention, this part is VERY CRUCIAL to why I WOULD DEFINITELY RECOMMEND. On Wednesday, Dan called me and informed me that one of the coil wires to the set of 8 that were ordered was bad. He said he could get an off brand from a local parts store, or if I could wait another day, he would get another of the same brand he already put on. Obviously I waited. But he didn t have to do that. He could of put the off brand on there, and I would have been none the wiser. It s that kind of honesty that I respect most out of people and out of a business. Especially when it comes to my vehicles!!! I am a very pleased customer today, and I will now be taking all my vehicles to Ab and Tom for repairs. Honesty is hard to come by in this world today. Thank you!Services: General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning
Maci Smith
5 years ago
I had a great experience getting my oil changed at AB & Toms. Friendly staff plus a clean and nice waiting area. I had my 1 year old with me and they had a box of toys to get into which is very nice for those with children coming along. Also for the first time in my life, my oil was changed with out the news of multiple other things my vehicle needed. No pressure to get other things fixed. When my vehicle was finished being serviced, they simply told About a few things they noticed on my vehicle & emailed me a quote!
Scott Hassle
2 years ago
This place was amazing I m not from around the area, and my car broke down. Had it towed to them and they did amazing job! Amazing prices very honest people! I would definitely take more things to them.Services: Transmission, Electrical repair, Exhaust, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Brakes, Oil changeServices: Transmission, Electrical repair, Exhaust, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Brakes, Oil change
Jason Rose
3 years ago
Very honest, trustworthy, & reasonably priced. Hard to find knowledgeable mechanics that will work on Audi other than the Audi dealership. Very nice people & even better auto care. Definitely found my new shop to take my Audi from now on.
Mary Stasiak
3 years ago
I got my truck in on a Sunday(was told to drop it off) and they had a technician look at it that following Monday and they kept me updated through the whole process, seeing as how I had an oil leak. They found the source of the leak and fixed it within a few days and then by Tuesday I had my vehicle back and running. They did a great job and would recommend them to anyone.
Craig Brouyette
2 years ago
I bought a vintage Lexus (Toyota Land Cruiser) several years ago. I knew the motor was bad. I live in a small town that has a few good repair shops, but none that specialize in imports. After talking with people in surrounding areas, I was directed to a shop in Warsaw for the motor work. I was never satisfied with that shop s work. The truck did not run well after their work. After going back and forth with that shop, and getting terrible service, I finally took the truck to Ab & Tom s- the shop I should ve gone to initially. They found the problems that the other shop was not willing (or possibly able) to find. These guys communicate well and extremely professional. If you live in the Warsaw area and want the best independent auto repair work, these are the guys.Service: Engine repair
bryan Koorey
2 years ago
My parents drove in from out of town and on the way they had a bearing go out in their vehicle. They had to be home the following day for a medical emergency and were in a bad situation. I called Ab & Tom s and even though they were booked out well over a week, they slid my parents car into the line-up so they could travel back home. I have had many vehicles repaired over the years and they have always done a fantastic job. Their customer service is second to none and they have my business for life.Service: General repairs & maintenance
Andrew Etner
5 years ago
We have been getting our vehicles serviced by Ab & Tom's for YEARS! They have always treated us well. Dan is consistently honest with us about what our vehicle needs and doesn't need. He lets us know if something needs fixed immediately or can wait. These guys are great to work with!
Josh Gales
3 years ago
My radiator replacement was finished on time and under budget. Everyone is very nice and I'm very happy with the quality of the work. I would have liked a little better communication as I had to call in to find out the status of the estimate, but I'm overall very pleased and I'll certainly be back.
John Knight
3 years ago
They have always given me a good and honest price and gotten the work done well and in a timely manner. I've been taking my vehicles here for over 10 years. I recommend them to anyone needing auto repair.
Lisa Sweatland
3 years ago
I was having trouble keeping the battery charged in my vehicle. I brought it to Ab and Tom s, and they did a thorough review, give me an honest and fair price for the repair, and had it done quickly. They also took the time to explain exactly what the problem was and how I could ensure it didn t happen again. Highly recommend taking any vehicle to them for repairs.
Trishia Schwartz
5 years ago
took my car in for a possible coolant leak with not a lot of information for them to go off of, but they were able to diagnose and fix the issue within 24 hours! When I went to pick up my car they even went the extra mile to show and explain to me which part that went bad. They even looked at a couple other things I mentioned wrong with my car and quoted them out for me. Will be returning soon for those to be fixed! Great service! Highly recommend
scott evers
4 years ago
Car issues while traveling through and they could Not have been less helpful. Refused to look at my car without a commitment to do whatever unknown repairs. H& L motors is .8 miles away and is the much better place to stop. H&L has the 6 nicest workers possible and they got us right in and even our dog in the waiting room
Weston Wilson
2 years ago
I've been coming to Ab & Tom's last 2 or 3 years and have no complaints. They are always helpful, professional, experienced and caring. Great group of people to work with. I highly recommend this company. Thank you Ab & Tom's.Services: General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repairServices: General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair
Emma Peterson
2 years ago
I am in the area for college and both my ABS and ESC lights came on in my car. Since I have to be off campus in a few days for Christmas break and have a 2 hour drive home, I needed this fixed very quickly. After going to another mechanic who could not figure out the issue, I dropped my car off here 30 minutes before they closed. By 9am the next morning, they had already called me and told me what the issue was. By the end of the day, it was all taken care of and I am now confident that I can drive home safely for Christmas break.Service: General repairs & maintenance
Andrea Long
3 years ago
I was 2 hours from home with a car issue.I called Ab and Tom's, they were friendly and courteous as well as concerned about my trip home. They serviced my car, squeezing me in, and I made it home safely. I cant thank them enough for their kindness and professionalism.
Dawn Yoder
7 years ago
These are the only guys that get to touch my car. No one else even gets to change my oil! I trust them completely and they've lived up to that trust every single time. They give you the facts, help you make a good decision, and always look out for the customer. Honest, fair and so easy to deal with. I recommend them highly to anyone who needs service. Visit them once and you will be a "lifer".
Penny Wilson
8 years ago
Best auto repair place we've ever found! We are seriously impressed. They are kind, helpful, patient with questions, good at explaining things, and super-organized and thorough with their paperwork and notes on what WAS done, what COULD be done, and what SHOULD be done. We have taken two vehicles here on various occasions and have worked with several of their employees, and all of them are pleasant and helpful.
Tony (Tony)
2 years ago
Great bunch of people. Friendly, easy to deal with and got the work on my car done when I needed. Definitely will be recommending them.Services: Transmission, General repairs & maintenanceServices: Transmission, General repairs & maintenance
Setareh Mosavi
2 years ago
Mark was very professional and helpful and honest. He diagnosed the car timely and helped in making us a priority so we could get back to our road trip.Service: Engine repairService: Engine repair
tsimos jones
5 years ago
Very friendly staff, they were very knowledgeable and most important with auto repair they were very honest. They explained what they were going to do and then when they finished they explained everything they did. I highly recommend this place if you need your car worked on. Prices were fair