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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Chrisitne Horvath
a month ago
I m beyond grateful for the service provided here! I noticed a bubble in my tire, and I was supposed to be heading home back to Ohio this evening after work. I expressed to them I was needing to get into work (travel RN) at a certain time, and wondered if they could do the job before I went in. They said absolutely. I was in and out in 20mins, with plenty of time to get to work. I can now head home to Ohio, after work tonight without any worries of my tire exploding. I m very grateful this did not interrupt my day, or me getting home. THANK YOU SO MUCH!
Scott Smith
8 months ago
I would easily give RnR tire beyond 5 stars but it won't allow me...Any positive review you find here (including my own) is an understatement.Johnathan, Izzy and all the crew went above and beyond when it came to installing tires on my truck...not a small task.(37x13.5x24)If you are anywhere within 100 miles of this place it's worth your while- you'll be in good hands- ESPECIALLY if you have custom wheels and truck tires.I can't express my appreciation enough to RnR and will gladly send folks there without hesitation.Thanks again Johnathan, Izzy and all the crew (...including the dudes talking about Marlboro and Camels.)See y'all next time around!
Chase Eastlund
9 months ago
Johnathan was the one who helped out and got me new tires. Natalie which is their finace lady was nice in explaining everything. The only thing I would like to see is being able to pay online, espcially in this day of age. Plus I would like to see that all the paperwork you sign, you get copies of.
Donna Wagner
a month ago
All staff members are helpful and understanding. Great people.i would recommend anyone to go.i never see anyone at a tire place with good since of humor and great personality..they are the best..thank you all the staff for great work my car drive smooth now with new tires..
Nathan Barker
5 months ago
I live in Terre Haute but this happened to be my first visit to RNR since they opened a couple of years ago. I was not impressed.The hours printed on their front door state 8 a.m. to 6 p.m. for Tuesdays, which is the day I visited. I walked in between 5:05 p.m. and 5:07 p.m. I was immediately helped so I gave them 2 stars. However, I informed them my low tire light was on and asked if they had time to check one (1) tire. I knew which one was low because its been problematic for a few weeks indicating a slow leak. The salesman started by saying he only had about 35 minutes or working hours left. I am not sure how 5:10 to 6 p.m. equals 35 minutes, but whatever, I listened to him. He followed that sentence with he doesn't have time to check a tire this evening because one (1) technician was already looking at a tire. I am unaware how many other technicians were available, if any. He then tells me its probably the weather going from hot to cold, which I am aware tire pressure does change with the outside temperature, but they don't get as low as 20 pounds of pressure. Anyway, he then followed up with an appointment at 1 p.m. the next day for a low tire. I was also the only visible customer in the store at this time as one customer had just checked out his black Tahoe.Every other tire shop in town that I have ever walked into for a simple repair has gotten me in the same day. If they are visibly swamped like Belle Tire normally, then they tell me to come back in a few hours. This place has a 4.8 but I don't see how if they turn away customers nearly an hour before closing. I could see some dummy wanting 4 tires 55 minutes before closing and getting this answer but not a 15-25 minute tire repair. Glad I wasn't a helpless person with a sudden flat tire. I would hate to see what they would have told that person.
Tiffany
5 months ago
The entire office is professional and friendly. They provided top-notch service at the best price around! Great mechanics! I also love that you can take six months to pay with no interest. I will definitely return.
Keisha Pena
2 months ago
I went for a tire alignment and was out in exactly an hour. They were very professional, and kind. The sitting area was equipped with water and coffee, and they even had free wifi which was a PLUS because I had my laptop with me lol! The chairs in the sitting area had plug sockets in them, very convenient for customers who have to wait for a long time. Would definitely recommend to anyone!
Nate
4 months ago
Keep in mind that this place is a "loan your tires" type place. You will have to sign tons of contracts and do payments based on when you get paychecks. If you just want to get tires and pay outright, this is not for you, and unfortunately not for me.There were mistakes made which costed time in my (college student) day. When getting four new tires, two were not matching, which required me to need to get those replaced. In good faith, they replaced all four for no additional price.Overall, the place is fine if you're looking to pay for tires over time. Workers always seemed either flustered or rushed. Always ask for receipt.This place was mediocre, did not wow me
Tina Sanquenetti
4 weeks ago
Very professional! Everything they said that they would do they did! They did not try to charge me for anything extra like everybody else has tried, and for that, I appreciate these guys! I had a good experience I do recommend them, and I ll be back!
Robert Kurzendoerfer
11 months ago
Big shout-out to Seth. Definitely a great place to go for tires and wheels. The staff worked with me to get me the new tires and even convinced me to a different rim option while maintaining a low cost point for the consumer. Definitely will be a returning customer.
ARONICA DUKES
4 months ago
Awesome customer service, I had 2 cars that needed tires, they were able to work around my schedule. They explained everything very thoroughly. Everyone had great attitudes. Great Job RNR
TJ BRINSON
4 months ago
They are absolutely wonderful people and kind. They sold my tires on accident from whatever reason but made it right with another set. And the manager is a amazing woman
randall wagle
2 months ago
If you need new tires DEFINITELY DO NOT GO TO R&R TIRES ON 3rd street in Terre Haute!!! My caretaker took her car there last Tuesday and got severely taken advantage of and lied to. She wanted 4 new tires. They installed 3 and then claimed that they had to keep the car overnight due to a " problem " with the 4th. Turns out the problem was their inability to properly use an impact wrench. The installer completely stripped the head of one of the tire lugs. From then on all hell broke loose. They had the car for 3 DAYS AND STILL DIDNT GET THE JOB DONE!!! They ruined the hub of the last tire by beating it with hammers, heating it with torches and trying to drill thru the hub itself to remove the lug bolt. We have the hub to prove it. She was told they replaced 2 hubs. THAT WAS A LIE! They put the same one they'd damaged back on causing the tire to run out of round. Then the Asst. manager named Johnathon tried telling her that he was losing business because her car was there for 3 days and usurping his ability to service other vehicles. If they hadn't stripped the lug bolt there wouldn't have been a problem in the first place. Then Johnathan started complaining about the rust on the undercarriage saying the car shouldn't even be on the road. If that's the case why did he sell her $650.00 worth of tires in the 1st place and screw up the lug bolt. They ruined the rim and replaced it with a used one from a Dodge because" the bolt pattern" matched. She drives a Jeep and the rim was completely different than the original that was on the car and she demanded they all match. They did when she brought it in. All of this seemed to irritate Johnathon so he didn't even show up for work when Sarah came to claim her car . Instead the General manager was there and after talking to Sarah he claimed he knew " Nothing" about any of this.When Sarah drove the car off the lot it had to be taken to a mechanic . The damaged hub was replaced with a new one , the sensor they had damaged was replaced with a new one and while the car needs some TLC it's now back on the road for $225.00 that should never have happened due to the ignorance and lies of the people at R&R TIRES. She is considering legal action. If you want to be cheated and lied to by all means take your car to R&R TIRES. If you want FAIR service TAKE YOUR CAR SOMEWHERE ELSE!!!!. This all took a week.
Zach Lawhead
9 months ago
Came in to see if one (of two) really worn front tires could be patched due to a slow leak. Spoke to James when I initially called in, and then worked with Seth through everything else when I came in. Everyone who works there was extremely friendly and helpful! My tires were beyond repair. Ultimately, I decided to take advantage of the 4 months same as cash option in favor of getting all new tires put on. The work was scheduled for the next day because the tires were on a truck, but I was actually able to come back later that afternoon when the truck arrived and get it done! Extremely fast service without any sacrifice of quality on the customer experience. I felt very well taken care of. Pricing was also fair and reasonable! If I could highlight one thing, it would be the free alignments, rotations, repairs, and $10 tire replacements for the life of the tread. Plus roadside assistance! Even with all the shops and options around here, that s a hard deal to beat! I will definitely be back soon when I need new brakes on that same car.
Yer Mooom
7 months ago
This place is the real deal! What a great you have at this place. The staff here are top-notch professionals, and the store was unbelievably clean. I had some unexpected repairs needed to my older car, pushing my budget to the limit. But then, they hit me with this awesome "4 months/same as cash" offer, and with a low down payment, my car was back on the road, driving like brand new!Let me tell you, the atmosphere in that store is something special. Everyone has these genuine smiles that just brighten your day. They're not just polite to customers; they seem to have decent respect and genuinely care for each other, while keeping things totally professional. It's a winning combo! Big shout-out and thanks to Seth, Johnathon, Brylee, Natalie, and Jordan for making my day and my car better. You're the real MVPs!
Teia Tate
a month ago
Will be going back and letting everyone I know how amazing they are. Brylee was amazing and so carring and understand.
Derek Mcwhirter
6 months ago
Let's see, they pull you in with hey you can pay payments for tires. They offered me a set for $680.00 which were $550 online but I understood some profit so I accepted. Then I find out if you dont pay it off within a certain time frame they jack your rates way up. All said and done a $550 sets of tires is costing me almost $1700! That's not help, that's taking advantage! Just buy outright.
Carla Friedman
5 months ago
Such honest staff. They much rather not make a sale than lie and cost you for unnecessary repairs. Thank you Jonathan and Briley. I am going to be your customer for life.
Ahmed Alghafri
6 months ago
I had a leak in my tire during a road trip to AZ. The guys here were awesome! Not only they fixed it, but they were concerned about my fluid levels and me reaching my destination. Thanks :)
Kevin Lynch
7 months ago
To much paper work and they were making me wait to long to get it done. I told them in advance what time I would be there and they were not ready to help me. They wanted me to give them far too much information and one person said they wanted three references and then when I went to another person they wanted me to give them four references. I felt like they were being to demanding and pushy. I was ready to put almost halfway down but I have decided to go somewhere else and pay cash. Their prices are very high and I will go somewhere else and probably pay less.
Autumn Anderson
6 months ago
My daughter and I visited family in terre haute. We were on the road from New Mexico to the other side of the country.. Terre haute is half way and we visited our family before trying to get back on the road. We had 48 hours to make our drive and the drive time alone is more than 30 hours. So we had a small window to get her off to college and me to catch my flight and get back for work. After visiting family the tire pressure light was on. We started going to different places using GPS as we don t know where to go. We went 4 places all places we looked up were closing in an hour. We started at the ones closest to us and worked our way through the list. The first one was willing to help but tech went home early, the next 3 were very rude and said we close in an hour come back in the morning we aren t going to take any more today we then went to your store RnR on 3rd st in terre haute our 5th and final place. By the time we got there the store was closing in less than 20 mins. I explained if we had to wait we would miss her cut off to move in Friday, and I was flying out to get back to work the next day and would miss my flight. They were more than understanding and willing to stay late to help us. The tire was irreparable and there was a piece of metal in the tire that could ve caused a blowout if we drove on it further. (Pressure was supposed to be 32 was at 27 so we would ve just monitored it but would ve been so wrong and unsafe if we did) I m so thankful they stayed and made the car safe. We lost minimal road time and made it to our destination on time. Seth, Brylee and Trent are so amazing and nice to us. They didn t make us feel bad because they had to stay, they were more than willing to help and go above and beyond so we could get back on the road. I can t thank you enough for being willing to help us and ensure our safety on the rest of our journey.
Tina Simons
a year ago
Stopped by RNR after a neighboring tire shop that I usually use was not available to help me. My tire light was on and wouldn t shut off after filling air to appropriate amount. Tommy helped right away. The team worked quickly to check and confirm no issues. The check was free, and I was in and out in about 10 minutes. They also had a nice seating area with refreshments. Very impressed with the professionalism and customer service. I ll be utilizing this shop from hereon out.
junior goodman
6 months ago
Recently bought tires for my Mustang. They treated my 1973 Mach 1 with the utmost respect and after driving away with new tires I heard a small noise quickly I turned around to return to store finding out in route they were closed but they decided to stay until I return to investigate and fix the problem! Awesome team of workers!!!
Katie Kesterson
8 months ago
I put in for a quote and was called the next day! I love that they got me in and out quick and that they have many deals that you can NOT beat! They'll work with you and your budget. It's only $50 down! You can't get a better deal anywhere else
AudreyL Audrey Plumley
10 months ago
Wonderful experience and staff. We called and got right in. They were so accommodating as we were on the road going cross country and didn't have to wait. Thanks to Seth and the crew at this very clean and friendly place. Really restored my faith in mankind!
Ebony Johnson
a year ago
I received the best service and care from this tire shop! Everyone here is so eager to help, Tommy helped me and family so that we were able to leave with a new set of tires! He was kind and explained everything thoroughly and gained a longtime customer. Natalie walked me through the payment process and was very professional! Thank you so much for your help!
Nicole Westenhaver
11 months ago
Horrible experience. I thought my tires were under warranty. Low and behold my warranty was void due to not having my struts fixed. Which they never told me I had to do. So when I had a flat, I had to buy a whole new tire. At that time they told me they didn't have the right size tire on hand. But then had the audacity to try and sell me 4 brand new tires. Which was insane since my tires that I had from them weren't even 3 months old. So they put a tire on that was the wrong size until the one they ordered came in. So on the day the new one arrived,I went to have it put on. As I was waiting they informed me that the tire they put on was defective. So at that time again tried to sell me all new tires!! Absolutely rediculous. Then he came back and said, we found a tire that is the right size and we r putting it on now. It's just not the same brand as the other 3 tires u have. As well as charged me $180 for that one tire. I have never n my life seen so many people come in thinking they were covered under warranty...to then find out for one reason or another that they weren't covered. They sell u a dream with the roadside assistance and the warranty. But at the end of the day, they never stand by the warranty. It is a complete scam. I paid triple the normal price for tires to not be covered for anything.i will never do business there again.
Albert Gouchenour
a year ago
Josh was friendly and efficient. Explained everything in detail. Handled all questions I had with expertise. See Josh he will do his best to help you and get you back on the road again. Also, forgot to mention that Natalie in the office is very helpful in getting details and paperwork out to you in a speedy manner.
john wayne
8 months ago
I got tires there and I was supposed to have just $22.00 to pay them off which was being withdrawn from my account, but it turns out, they just up and quit doing it and within a month it was $158.00 and some change and there excuse was they couldn t get ahold of me but yet they have my email, and my address as well as my card info. They are rip offs and to top it off she acted like it wasn t there fault that they put all those charges on there. I will never go there again, and I m not the only one they have done this to.
Mindy Keeker
11 months ago
I came in to the store for help with a flat tire due to a nail. I was quickly greeted and they set to work to help me. Within 20 minutes my tire was repaired and I was on my way. Thank you so much for your quick and kind service! Highly recommend!