TMT Automotive South Bend

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Russell Stern
2 days ago
Brandon was wonderful to work with. Helped us get swift and excellent service, at a reasonable price. We were on a long trip and appreciated his kindness and helpful insights.

  Nia M
a week ago
Good customer service but they won t say when they can t do the job. My car went to the job 3 times and up to now it s still not fixed . After 3 days the check light still comes on and I paid a lot and still finishing pay. It s been almost a year now and my car still have the check engine light on because I m tired going back to TMT

  David Harrison
2 months ago
Outstanding company, one of the best auto repair shops I have had contact with. Steve, the South Bend manger is fantastic. We had a broken axle on our Ford Escape, I was from out of town and he got us right in and had it fixed in hours. They let us have a loaner car while we were waiting. I would recommend TMT every time.

  jon fischer
2 months ago
STAY AS FAR AWAY FROM THIS PLACE AS POSSIBLE!Went in hoping to get my wife's car fixed and had read that they have free loaner cars ( they are not free, you have to be apart of their car care club which is $140 alone) which currently, we couldn't be without two cars so that seemed to work out for us. We showed up to drop off, they wanted $140 for the car care club loaner rental and then $180 for the diagnostic. Not great, but its the options we had in the moment. After them looking into it all they came to the conclusion that her car had a bad PCM and had a quote for $1800 to fix it. Wife called back to get it started and they said they could not order parts or start work until we came in the next day to put half the money up front. Overnight after looking into it we decided that the cost of parts and labor was way over what we were seeing that it should be so decided we were just going to not do it right now and hold off. Went in to get our car back and they told us that they had decided to order the parts without us signing anything or putting any money upfront as they had told us before and that we were not allowed to have our car back until at least $1500 was paid for it.They also took back the rental car at that point even though we paid to be able to use that. So we left with no rental, and they kept our car from us overnight saying they would not release it or the keys.It took getting in touch with a lawyer and looking into legal action before they finally decided they were going to give us our car back and act like it was a favor they were doing us by saying we only need to pay a $60 restocking fee now.So in total I spent over $400 at this "auto repair shop" and hours dealing with how to get our car back that we own, and looking into legal action before it was given back and we are back to where we started and still have car issues. This is the most deceitful auto repair shop I have ever dealt with attempting to try and prey on people who have no other options or ideas on what rights they have to their vehicle and attempting to price gouge and force them into whatever repair they decide you need. I would not recommend nor go anywhere near them ever again.

  Elaine Taylor
a month ago
I always feel as if I'm taken advantage of because I'm an older woman. It feels that a brake job and tires should not have exceeded $2000. However, because I'm no expert it's easy to be taken advantage of. The guys were nice enough. I just know that a person on a fixed income should at least be considered for a senior discount. It's always the up sale that annoys me.

  THOMAS JOHNSON
3 weeks ago
Very friendly staff . Very knowledgeable. Extremely informative. I have recommended serve person to go there since I was served. Can't guarantee they will come it will be there mistake

  Rhonda Williams
2 months ago
Nice and very clean environment very friendly service, went for an oil change, they did a whole diagnostic test I wasn t pressured and to fixing anything or anything on there. It was free and I basically just got my oil changed and I was glad I wasn t pressure into getting anything else. I didn t leave out feeling like I was robbed.

  Kristopher Abdnour
5 months ago
One-Star Review for TMT Automotive in South Bend, IndianaI want to share my one-star experience with TMT Automotive, and I hope my review can help others and ultimately TMT. My disappointment stems from a misdiagnosis of my father s vehicle's issues and a subsequent billing dispute.When my father's car broke down during an out-of-town trip, TMT Automotive diagnosed a bad battery, alternator, and starter. He authorized these repairs, believing these components had been tested and confirmed as faulty.However, TMT Automotive later discovered a locked-up engine, a crucial detail their junior mechanic initially missed (I do appreciate them sharing this information). Feeling uncertain about their diagnostics, I requested the release of the car to have it towed back to Indianapolis. They insisted on payment for their time, installing and removing the parts they had diagnosed as bad. I felt the charges were excessive and attempted to negotiate a lower amount. Although they reduced the bill from an initially unreasonable figure, they still required payment for what I suspected were inaccurate diagnostics.When I requested to speak with the owner, I was promised a call that never came. Upon following up, I was informed there was no need for further discussion; I had to pay the amount and that was final. I complied and settled the bill.After a trusted mechanic replaced the motor, we discovered the alternator and battery were fully functional. It's possible that the starter was damaged during attempts to turn over a locked-up engine due to inaccurate diagnostics.I have been driving the car with these supposedly faulty parts for the past two weeks without issue.This experience has left me disappointed, and I caution potential clients to carefully consider their services. Your caution can save you from similar experiences.******Update*******After I originally posted this review, I was immediately contacted by TMT. They reflected this in their posting to my review, but I do not agree with their comments about how that conversation went. That conversation consisted of them telling me if I remove the review entirely, they will refund all of my money.For the sake of brevity, I will try to keep this short Bottom line I tried to negotiate a deal that would be both good for my father and TMT automotive. Ultimately, I declined their offer I would have edited my review to reflect their willingness to work with me had they been willing to do so. They were only interested in the review coming down.

  Maira Hayat
2 months ago
Went to get a sudden type pressure alert checked out. Was a super cold day with lots of snow. They checked it right away filled all three tyres and refused to take any money! Will certainly be back for car stuff from now on - great customer service!!!

  Clayton Armstrong
3 months ago
My car had been down for a few weeks and I decided to give Tmt a try they diagnosed the car and came up with a quote of 1900$. I work for a living and it is around Christmas time so I don't have that much to spend at once in which I told them I was able to make weekly payments towards the total amount . They then told me they couldn't keep the car there and would call the bank I financed through to get the title if I didn't have the full amount by the end of the day . Mind you my car had only been in a week.i trusted these guys to help me get my car fixed and be able to get back and forth to work . Not to lose my car . I'm not looking for any compassion, just here to let everyone know they do not care about their costumers , only the money the can get from you. Mind you I only a tune up , and an oil leak fixed. I'm am out of a car but I am never going to refer anyone to tmt .

  Karla Hill
2 months ago
Please I warn you don't take your car to this rip off place.They didn't fix our car and we were out of 380 dollars to get it diagnosed.Then after they said a timing chain was needed for the car over the phone when we went to get the car and asked how much was it going to cost all of a sudden a motor was needed.. They are so wicked and liars do not take your car there you will regret it.

  Andrew Schubbe
2 months ago
It was very friendly service and he was able to fit me in and get my oil changed. Only thing I don t like is not open on Saturdays. They seem to know their work though.

  Lisa Jackowiak
2 months ago
TMT has excellent customer service and are trustworthy! Appreciate their honesty, professionalism and curtesy shuttle. Definitely will be a repeat customer!

  V. H.
4 months ago
Well, looks like my review was deleted or was never posted. So, here I go again.I was left without running vehicle and a disassemble engine at ($ 1400.00-i had to pay for) in pieces. Didn't even put my headlights back in place! After having to pay for oil change, ignition coils, and flush i believe ( but my engine is in pieces) don't make sense.After having my vehicle sitting in tmt for a month. They wanted a another $1,400 to reassemble my engine. This shld have been communicated during the initial phone call and not afterwards. This one reason why I dont care for local mechanic shops. They sneaky when it comes to women. They dnt know what to do with foreign vehicles!Im highly pissed with the communication and service!

  Jeffrey Johnson
4 months ago
I live in Dallas TX and this shop checked out my stepson car. I own my own repair shop and was hopeful this shop was honest like I am and they are. It's refreshing to know there are great shops out there doing the right thing. 10 stars

  Josh Hicks
7 months ago
I recently contacted this service center for a quote on replacing the AC pump compressor in my Honda CRV, which is currently inoperable. To my disappointment, they informed me that they do not provide quotes or rough estimates without having the vehicle on-site. While I understand the importance of assessing the car in person for accuracy, I was hoping for at least a ballpark figure to help me make an informed decision. This lack of initial pricing transparency left me feeling frustrated and uncertain about proceeding with their services.Response to response:Thank you for taking the time to explain your pricing policy, and we appreciate your commitment to accuracy. We understand the value of a detailed inspection, but we also believe that price transparency and openness play a crucial role in helping customers make informed decisions. Knowing the estimated cost upfront can be incredibly beneficial in planning and budgeting for our automotive needs. We respect your approach, and we hope that you can find ways to balance accuracy with providing customers with initial pricing information. This would enhance the overall customer experience. Thank you again for your response and dedication to professionalism.

  Charlette James
3 months ago
I love how TMT gives you a full report about your vehicle. They are very professional and their prices are reasonable. I would recommend their services to others.

  Michael Hensley
a month ago
Price was right. They had me in at my appointment time and made relevant recommendations. I plan on using their services from here on.

  Ibrahim Abdullahi
4 months ago
Very professional car maintenance service. Got an oil change at half the price I did the last one. Would definitely go back there for any of my car maintenance services.

  Howard Scheetz
4 months ago
Great service. However, thebrake fluid reservoir cap was left off. Fortunately it was on the wheel well and not lost.I will return again for my automotive services.

  Edward Lockman
a month ago
This is truly a different experience for car repairs. Customer oriented and price responsible. The only place I trust with my autos

  Rachel Hostetler
7 months ago
I really appreciated how personable the people there were. Their waiting area was comfortable and they definitely set a relaxing atmosphere while I waited. I did appreciate that they offered to drive me home if I didn't want to wait. I will absolutely be using their service again.Service: Oil changeService: Oil change

  Melissa Brothers
10 months ago
I m pretty skeptical when it comes to what is promised and what is actually delivered.. From the moment I called in I felt comfortable. My questions were answered, they listened to my concerns and actually addressed them. Joined their Car Care Club because it s an amazing deal. The gentleman who worked on my car advised me of everything and didn t try to sell something that wasn t needed. I ll be back that s for sure!! Seems like family there and they make you feel like your part of it.. Thanks TMT for standing out amongst the rest .My Buick drives so smooth now!!MoBro

  Rachel Nickerson
4 weeks ago
I had a great experience bringing my car to tmt. They were very professional.

  Logan Francis
a year ago
This was my first time using this auto repair shop. Staff was very friendly, skilled, and figured out what was wrong with my car right away. They went the extra mile to repair what they could at lowest cost to me as well. I really appreciated that they didn t try to get over on me, but seemed like they genuinely wanted to help! 10/10 would recommend!Service: Auto engine diagnostic

  Josh Maron
5 months ago
Worst customer service EVER! Will not come back. All I wanted was an oil change an hour and a half later it s still not done and the guy talks down to me. Unreal

  Giovanni Estrada
4 months ago
Car repair loans available, great understanding associates. Fast and reliable service. No complaints

  Colleen Daley
6 months ago
While traveling through South Bend in our RV, we had a check engine light displaying on our dashboard. Spoke with Brian at TMT Friday afternoon, brought the vehicle in for diagnostic evaluation on Monday morning. Parts where ordered and they estimated the cost for the repairs.. Brian and his mechanics worked to solve all the problems without increasing the estimate until we were happily back on the road..Services: Tires, Auto engine diagnostic

  Dan Lasach
7 months ago
Called on a Thursday morning and got a Friday morning appointment. Had a blowed rear wheel cylinder on my truck. They replaced both drums, pads, cylinders & lines. Did a good job.Service: Brake service & repairService: Brake service & repair

  Carrie Tibler
a month ago
Overcharged and they did not even fix the problem. I will never go back