Bob Poynter GM Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Keysha Nordhoff
a month ago
About a month ago I purchased a vehicle that turned out to not be so great, and rather than telling me to get lost due to the as-is purchase agreement Bob Poynter went above and beyond to get me in a reliable vehicle and compensate for the headache caused by the other vehicle. Hopefully I ll be in this vehicle for years to come, but next time we need a vehicle, I know where we are going!

  Christy Mowery
2 weeks ago
The service department took great care of us with our recent visit. No matter the department we deal with from Sales, Service, and the Body Shop we have been shown top notch service! The Service department recently kept us up to speed on what was going on with our suburban, let us know step by step what was happening and Billy Brown made sure we had another suburban to drive while ours was in the shop. Service was quick and we are back on the road in no time. We will continue to use Bob Poynter for all of our automotive needs.

  Jason Karnes
2 weeks ago
Bob Poynter service department really helped me. I had an issue with brakes and they fixed it in a timely manner and did not try to upsell me. They were honest and they did an inspection and found some safety concerns that they were able to alleviate that day. I would recommend them if you recently purchased a vehicle and want to know if there's anything wrong. They were friendly and communicated with me the whole way through the process.

  Mrs. C.
4 weeks ago
I'm always happy with the service we receive at Bob Pointer. Currently they have our Nissan truck and I know they're doing everything they can to get it fixed! The fellas in the service department are great. We've purchased at least four vehicles from this location in the last few years. I highly recommend Tyler in sales.

  Amanda Gee
2 months ago
Great first experience with Bob Poynter GM Service in Seymour, IN! I had a tire issue on my Chevy Equinox on a cold, snowy Saturday morning so I called,l the arrived line and they said to bring it in before closing and they would take a look at it - within an hour of arriving, I was driving off with a repaired (patched) tire. Reasonable prices and will definitely use again in the future!

  Emily Stuckwisch
a month ago
Preston was great helping our family out! She was able to get us the vehicles we needed for our family. Definitely the most trustworthy dealership I have ever experienced.

  James Benedict
a week ago
I had a vehicle approved, waiting for a letter from my trustee's. I offered a deposit and was told that I didn't need too. Long story short, they sold the truck that I got approved for...

  Jared Newkirk
2 months ago
Overall my experience was ok. I had fog lights installed on my truck. Scheduled an appointment and ended up not getting started that day so it carried over. I was ok with it. The next day they were doing the same thing until I called and pushed them to get it done. They ended up finishing it the second day at close. I picked it up and it was not done correctly. Being closed I had to go home and call the next day. Scheduled an appointment the following week. I do not live locally so each trip adds up. Show up the next week to them admitting they think it was programmed wrong. However would need me to wait a 3rd week and come back again to get it done. The 3rd trip they kept it for 2 days and finally programmed it correctly. I am happy with the work and getting it corrected the way it should work. However Rating 3 stars due to having me make so many trips back and forth over 3 weeks. Poor communication and time management.

  Tim
5 months ago
Very attentive, helpful employees and dealership. One of the best experiences I have had in recent memory. From the worked performed, updates on work and very helpful getting us to the dealership. No issues or hassles, just honest work - from purchase to later maintenance.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Gerald Arnold
2 months ago
By now everyone should know how I feel about Bob Poynters. Got a very nice car from them. A Cadillac XTS 2014. But like let everyone know the service stinks. Reason I say this is because I've had a few issues as many others, and this can be checked by going to their website and looking at the reviews by the many who have had issues. I've spent quite a bit of my hard earned money at this business. And yes, I should of knew better. Many people have said I was crazy for going to Poynters. But hard headed as I am I didn't listen. Wish I had. I got new brakes for my car, next day I noticed brake dust all over the rims. I reported this to the service department, a man named Roger. He blew it off saying it's normal. Well I wasn't convinced about this. So this problem kept on and then squealing started. Took it back and they finally took the time to look at it and they came back and told me that the brake pads were faulty. They replaced them at no cost to me. My wife and I needed tires for the car so they sold us a set that were discontinued and my wife asked for the warranty but somehow it wasn't taken care of. I got a nail in my new rear tire, took back to Poynters thinking it would be taken care of but we got a surprise, no warranty. Ended up using one of the used tires I kept. Guess what they did, they put it on backward so had to go back. This is just some issues I've had. Will not be going back. Over it all. If you all have read this review, try to rethink going to Poynters GM here in Seymour. Down the road is Poynters Dodge Dealership which is a very good place, they will take care of business. Any mistakes by them they will own it, and make it right. They like having happy customers. It's what it's all about. Poynters GM need new blood. People who care.

  Doug Hatfield
2 months ago
The entire Bob Poynter GM team is excellent! They address issues promptly and professionally. The communication that I have received went way beyond my expectations.

  Mr. Freeze's Whiskey Reviews
a month ago
Everything went perfectly with my service. Piet was always keeping me up to date. They diagnosed and fix the problem with great efficiency.

  Mike Starkey
5 months ago
We had a Very Good EXCELLENT experience. Bought a 2019 chev and had a engine issue 3 months later, several, Pointer/Chevrolet took care of it, no questions ask, and provided us a loaner while ours was being fixed. We would reccomend Pointer to anyone we know.Services: Auto body & trim repair, Auto engine diagnostic, Engine repairServices: Auto body & trim repair, Auto engine diagnostic, Engine repair

  Lisa Wesley
2 months ago
Very pleasant. I had heard horror stories about the service taking a long time but it didn t. The manager kept me well informed and updated me about the situation. I was very pleased.

  Jim Hoffman
a month ago
Always a good experience at Poynter s. Roger and Mason are always the best in service dept, even when the news isn t good . lol . Keep up the good work!!!! Thanks for years of great service!!!

  Sheila Howell
a week ago
They did a good job and my car was done in a timely manner.

  Matthew Pickerell
4 months ago
I was looking for a decent SUV and found a Durango R/T on your lot. kyle was excellent with me and my wife it checked all the boxes i wanted and needed. He was very patient and well mannered towards us with our neice he gave us space and time to check out the Durango and give it a drive with no time limit.we was short on time about our decision on buying but him and the sales manager held the SUV while i worked out a few issues over a week. Now I'm a very happy owner of the Durango and can't thank you all enough for what you all did for us. Thank you again

  Willard Everhart
2 months ago
Appointment time was kept. My vehicle was in for a recall. It was finished before the promised time. Everyone was professional. The shop and office was cleanI could not have asked for a better experience.

  Debbie Hemmelgarn
2 months ago
Great experience! Love the lounge to wait in. Free soft drinks, coffee, and comfortable seats. Had a fun time waiting talking to friends and neighbors. I look forward to getting my car serviced!Service: General repairs & maintenanceService: General repairs & maintenance

  Chad Chambers
2 months ago
The service department went above and beyond to address my concerns. I have had a positive experience thus far with both my purchase and service after the sale.

  Shawna Arthur
4 months ago
James Hare was and has been a great salesman to work with he definitely will sell you a good working car he gave me rentals to try when my car was out of commission and now I'm buying the Chevy equinox 2019 that he had me try since my car part was on back order beyond par service at Bob poynter and he doesn't pressure you into buying or getting something you can't afford!

  StevoP80 _
7 months ago
Service rep tried to make me believe I had no warranty after 36k miles, neglected to mention the power train warranty until I called them out on it. No work was done on the scheduled day, had to bring it back another day. Only one of my 2 reported issues was addressed, the second was ignored. After this experience I don't think I would buy a car from this dealer, and certainly would not want to use their service center.Services: Auto engine diagnostic, Engine repair

  Andy Applewhite
a month ago
The service department was right on time, kept me informed, and was very accommodating! Great experience!

  Kenny Schlotter
2 weeks ago
They took very good care of me and I really appreciate good service in this day and age.

  Jacob Sutton
4 months ago
Quick efficient service - friendly and helpful service rep over the phone - felt like they were doing the best and right thing for my car.

  Dan Krueger
5 months ago
They were spot on with appointment time, took care of my 3 glow plug issues and even gave me a loaner so I didn't have to wait all day. Awesome jobService: Engine repairService: Engine repair

  Tony Richart
7 months ago
Bob Poynter Chevrolet in Seymour in. Don't mess around they know it's all about taking care of the customers. All My experiences that I have ever had with this Dealership has been fast and painless. A really good Staff and TOP NOTCH MECHANICS. 5 STAR IN MY BOOK.Services: Transmission, ExhaustServices: Transmission, Exhaust

  Andrew Hedger
8 months ago
Always top notch service! I had a clogged condensation drain causing A/C water to leak out of my dash behind the glove box into my passenger side floorboard. The excellent service staff was able to get me in quick to limit any further damage. They even sent my car over to the folks in the detailing department to get my floor carpet nice and dry before I picked up my vehicle. They had my vehicle for a couple of days and loaned me a vehicle while mine was being serviced. This is why my family uses Bob Poynter's GM, exclusively. They are the very best in the game. All other fall way short. A huge shout out to Jorge and Mason in the service department and my guy, Joe Browning, in sales. You guys rock!

  Barbara Graham
a month ago
Very happy with the service they. Were all friendly and helpful would use in furture

  Erik Stangland
9 months ago
Nice waiting room. Timely service. Easy payment.More maintenance, great job and willing to work around a vacation.Arranged an emergency tow and found a loaner vehicle to keep me going that is how Poynter s staff kept me going. They had to call other dealerships because of the current supply issues. Thank you for a job well done.Services: General repairs & maintenance, Oil change