LKQ Kentuckiana

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  K Dubla
3 months ago
No one wants to actually do there job here I feel like. Not sure what's changed from a year ago but we used to deal with them all the time. Now me and my employees get transferred and ultimately just hung up on. Very poor service.

  Ali AL shamry
2 months ago
Great service good part katana the best always helpful and friendly

  Austin Mcpheeters
9 months ago
I've done countless business with lkq over the last several years, last few times I've called, I get put on hold for 45 minutes to an hour before giving up and hanging up. I have a business to run, I can't stay on the phone. Everyone is busy, but this is unprofessional and I won't be doing business here anymore. I've installed between 15 and 30 engines a year over the last 7-8 years of lkq's.

  Dante Eback
a year ago
Just like many others.. general population cannot get through to anyone regarding parts. they want you to do it yourself online. they only seem to answer the phone if you were a repair shop or insurance. Which in my case I will shop around for that thousand dollar part to where somebody will at least answer the phone.

  Ryan Roby
2 years ago
The main issue is the poor customer service when just inquiring about prices, and to initially order the part I called multiple times and was put on hold several times. Once I FINALLY got through to speak to someone I was sitting in the parking lot. After she took my information and I told her I was actually in the parking lot had cash etc. She says they don t accept cash it HAS to be credit or debit card and placing my order at the point and time (approx.1:20 pm) I would be over the allotted pick up window so the earliest I could pick up the part is the next day, at this point my frustration was at its peak. Had they answered the phone and hold times weren t so extreme I definitely would NOT have missed the pick up time frame which was 3pm. At the end of the day I still need my vehicle repaired so I chopped it up as horrible customer service. AUTUMN apparently was having a bad day and I almost let it put me in a sour mood as well. So the next day when I go to pick up my part the gentleman brings out another customer s order and that customer clearly pays cash. I asked the gentleman about their payment policy he stated their upper management does not want them to

  C S
2 years ago
Arrived at the store a little before 9am only to find out that there are "new store hours" opening at 9am and not 8am as the website and Google maps state. Being as it is a hike to get to their store, I think the courtesy of updating their website and Google would have been an amazing act of kindness and courtesy to their loyal customers.

  Maksym Lisovyi
3 years ago
Wasted my time, what a duds! Twice on hold for 10 min, hung up on me, then kept dropping the line. Came in person in hopes to look and purchase a diff that I need... So you cant walk in and inspect parts (their policy), You cant buy in person and Then Look!? All you can, is blind check, hope the right part in working comes someday, If you get through.

  C Alldredge
2 years ago
Good products at a reasonable price with helpful staff. The shop I work at utilize them and we rarely have had an issue.

  mary lou brake
5 years ago
Horrible phone experience, kept telling me they don't service our area and I was inquiring about driving there to pick up parts. Left me on hold for over an hour and was rude. And I know he was lying about servicing our area because their truck drives by our shop almost daily. EXTREMELY RUDE...HORRIBLE CUSTOMER SERVICE

  Melanie Strickland
9 years ago
They are eady to work with. I called looking for a replacement mirror and they had it ready for me to pick up. I inquired about a car manual so I could install it myself and the gentleman working the front counter was kind enough to show me how to put on my mirror which saved me $100+ in labor. I would highly recommend them!

  Barry Bennett
2 years ago
Haven't been able to buy parts at lkq lately I get the same answer when I order body parts, they are floating on a boat between China and America somewhere,

  Wyatt Berthold
4 years ago
Called in at another company's referral. The employee who answered the phone was relatively short with me and left the impression that LKQ is not interested in helping find a solution for me. Disappointed with customer support.

  Christopher Fathead Lee
5 years ago
Wrong parts ordered twice. I returned to get correct Parts ordered and when staff found out a mistake have been made they were rude with me.

  Charles Koons
3 years ago
On their website it says they open at 8:00 but they don't serve the public till 9:00 they need to change that on their website I drove 45 minutes to get there and had to wait for an hour before they even opened

  matthew Barton
2 years ago
I've stopped in and they are apparently closed to the public now. I've called several times and cannot get anyone to answer. It looks like they are still open but no one will answer...

 
3 years ago
They treat people bad on the phone if they ask you are you a dealer or not if you say no they will cut the phone immediately that s so so bad.

  Armando L
a year ago
Horrible wait time to speak with someone.Every single call, every single day.

  Phillip Bowers
2 years ago
Got me 2 seats for a dodge ram dekota looked for 6months no luck

  Jes Hallsen
4 years ago
It's the best place to get used parts or new

  Robert Lee
4 years ago
If that can not get it that will find it for you

  Eathan Roehrig
4 years ago
Good folks at LKQ, they know their stuff there

  cbc812
6 years ago
Been doing business with them for Years

  Mattchew B
4 years ago
All business. Great prices.

  Isaiah Rico Perkins
a year ago
Good job boys

  Sherlock Holms
5 years ago
Knowledgeable behind the counter

  stud trucker
5 years ago
Good prices.

  Rob Cullen
5 years ago
Hacks!!!

  tony richey
3 years ago
Fast and friendly

  Melo
3 years ago
Great parts