Tom and Eds Auto Body

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tom Krapil
a month ago
They were Absolutely FANTASTIC. Very easy to deal with, Very Professional, Very Friendly. They were recommended by the dealership and I will continue to Recommend Them. They did a Terrific Job.

  Takeesha Wade
2 days ago
These guys here do top notch work!! Plus, Melissa at the front desk is a true gem. Very polite , helpful and friendly. My car looks amazing. Thanks so much.

  Star H
2 months ago
Title: Avoid this Body Shop at All Costs: Terrible Service and Rude StaffI cannot express how utterly disappointed and disgusted I am with the service provided by [Tom and Eds Auto Body]. From start, my experience has been nothing short of a nightmare.Firstly, despite their initial promise of a timely repair, my car has remained in their possession for far longer than anticipated. Every time I reached out to inquire about the status, I was met with excuses about parts not being available or delays in the painting process. It s clear that they lack organization and honesty in their operations.To add insult to injury, when I voiced my concerns to the manager, instead of addressing them professionally, he had the audacity to hang up on me. This blatant display of rudeness only confirms the validity of the numerous negative reviews highlighting their disrespectful behavior towards customers.Save yourself the headache, frustration, and disrespect by taking your business elsewhere. This establishment does not deserve your patronage.I will be sharing my experience with everyone I know and posting this review on every platform available to ensure that others are spared from the nightmare I endured at [Tom and Eds Auto body].Avoid [Tom and Eds Auto body] at all costs.

  Beth Garrison
2 months ago
Came back a new truck. Able to get customers in quickly and great customer service. Accidents are no fun, but it s nice to clear up the damage drama free.

  Olivia Rodriguez
6 months ago
I got my car worked on a year ago. They installed the wrong headlight because my headlight assembly was on back order. It has been over a year. I spoke with Tom who doesn t even work there anymore, and he assured me the part would be reordered (they shipped it back for some reason without contacting me)And ever since then I haven t been able to get ahold of the shop or a straight answer from anyone about my cars repair. It was paid for by insurance.Service: Auto body & trim repair

  cathy maciejewski
3 weeks ago
Rude, unresponsive. Called and asked how long it takes to get a quote, was told because it was photos it would be when whoever gets around to it, then brusquely hung up. If you don't want to provide quotes by photo don't offer the option.

  Al
4 months ago
This is the worst body shop in the world scammers don t fix everything Just use use parts, giving my car back with scratches paint marks all over it with a dead battery back won t pay for the dead battery that they caused worst scammers ever do not go here ever. Please find a different body shop to go to do not go here.

  David Fernbach
10 months ago
Decided to try a local business and Tom and Ed's has good reviews. I have no idea how? Still having issues with them! My car was in for insurance work I also had them fix something while it was in.They charged me full price wouldn't even discuss working with me but had no problems finding a used same part for the insurance work. When I pick up my vehicle the panels right next to where they worked is filthy covered in Tar. so how could you tell that wasn't scratched or damaged also. They supposedly put in a brand new headlight but it's not working! They said they ordered a new one I called the following week to see if the had it in yet? I was put on hold multiple time's talked to 2 different people only to be told they would call me back now another week later still nothing! Terrible customer service so far really disappointing!Service: Auto body & trim repair

  Chris Bodie
2 years ago
Pretty good service and communication. When I was told it was ready there was a scratch and the clear coat was very orange peele. They fixed it and had ready the next day.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Ise Rod
a year ago
We selected them to repair our Camry that had gotten backed into by another party. Their insurance covered all damages and Tom and Ed's did an outstanding job!We received The best, ongoing customer communication we've ever experienced. They always kept me informed of status. Great in-person experience too! Keep up the top notch service, thank you.Services: Auto body & trim repair, Painting, Body & Trim

  Justin Schmidt
11 months ago
The young man that helped tow my CTS was careful in his approach to lifting my car into the bed. For reference, this was on 4/25 at ~8:00 PM. He arrived sooner than expected (less than 1 hour) and even called to update me on ETA mid way through.I felt like he treated my car like it was his own. Thanks for going above and beyond. I've always dreaded tows bc it always seems to take forever. This was the first time I've worked with a tow company that dis what it said it was going to do. Thank you!

  April
8 months ago
The staff here is amazing. Ed went above and beyond to kept me updated on the progress of my repairs. If I'm in need of any repairs in the future I will not hesitate to return here.

  Ashley Somenzi
4 years ago
Excellent service. Bill, Aaron and Sue were great to work with after my vehicle was hit. They were able to do an estimate the day I stopped by, took care of almost everything from the insurance side, and kept me updated with a daily text on the progress and timeline.My vehicle looks great and you would never know that it was in an accident.Highly recommended.

  Corrine Westlake
a year ago
I was told that my car would be ready on January 31st. Then I was told it would be ready February 3rd because they were waiting on some parts to come in. Then I told it was told it would be ready on January 31st again because they got all the parts in. By 1:00 p.m. I still hadn't heard from them about getting my car so I logged onto my insurance website where it said they had extended the date out to February 20th. So I had to call Tom and Ed's instead of them calling to notify me. To be met with an attitude because I was angry because I had to call them to find out that they had ordered two parts that were wrong and that they were searching all over everywhere to try to find them and they had found them. And it would be an additional two weeks before they got the parts and could put them on my car and it would be ready. So I was told my car would be ready between February 14th to the 20th. I received my car on February 14th. If you have your choice of shops to go to I would recommend checking someplace else otherwise it could take you forever to get your vehicle and you will be spoken to rudely.Services: Auto body & trim repair, Air & cabin filter replacement, Tires, Steering & suspension repair, Painting, Electrical, Body & Trim, Air conditioning

  Andrew
a year ago
Thank you for the tow. The driver did a great job preventing additional damage from occurring while scooping up the car from an odd angle. Also, thanks for even showing up, all the other 24/7 towing companies were "too far away" despite being even closer, and a certain other company with a big fleet of red trucks couldn't even be bothered to answer their phone.

  Marcus Vanderheide
3 years ago
Excellent customer service!! By far the best I ve ever had with a body shop. Aaron made the process as smooth as possible and always kept me updated about the status of the vehicle. He went above and beyond and I picked it up fully cleaned & detailed, inside and out! Can t say enough great things about Tom & Ed s. Highly recommend to anyone looking to find a great body shop!Services: Painting, Body & Trim

  Gabrielle Barrett
2 years ago
My car looks brand new! Sue was amazing, very helpful l, the guys are all extremely polite, kind and well informed. They took the time to explain what was fixed and done exactly, in terms I (as definitely not a car person) understood. Felt very well taken care of, I m so excited to have my car back! Thank you!!!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Demetrios Karamichos
5 years ago
Their work was not only excellent but fast! I didn t think my car would be back within four days, but it was ready in four days. Communication was very good, I knew exactly at what point the car was at all times. The people in the Schererville location are all very personable, friendly and professional. Highly recommend.

  Scott Miller
a year ago
Needed my car towed - These guys are awesome - the driver Dan was fantastic and answered a few questions I had regarding my AWD car. Will definitely use them again if I need a tow!

  Jeannie Camacho
a year ago
I recommend Tom and Ed s to anyone!!! They do great work and have excellent customer service!!! They go above and beyond to make sure the customer is satisfied!!!! Thank you again for taking really good care of us and our car!!!!Services: Auto body & trim repair, Painting, BrakesServices: Auto body & trim repair, Painting, Brakes

  Eric Gaffney
3 years ago
They did an excellent job. Kept me informed on the progress. And it was finished an ready for pick up on the day that they quoted. Very professional. The car was super clean an looked as good as the day I bought it from the dealership. I would recommend them to anyoneServices: Painting, Body & TrimServices: Painting, Body & Trim

  Edgar Moore
3 years ago
Was out getting estimates on my Honda CRV. I went to various shops in the area. I will say This place was not the cheapest but definitely the most professional, polite and courteous. From the young lady at reception, to the gentleman doing my estimate. I was pleasantly surprised to listen how professional another employee was delivering a vehicle that had been repaired to a customer while I waited in the lobby...

  jes2tngo
2 years ago
As far as the actual work on my Range Rover goes, they did a good job, as I'm sure all professional body shops that come recommended would do.But there's more to "Customer Service" than just the quality of workmanship, it also includes how the customer bringing in their business is treated. In THAT area of the "Full Experience" is where Tom & Ed's Autobody falls WAAAAY short.Scott was ignorant, rude and completely unprofessional with me. Never once returned my calls, wouldn't speak to me himself when I came in person to get an update on the progress to my Range Rover. Scott even sent as far as sending the receptionist and another employee to speak me when I asked that he speak to me himself.I would never recommend any of my friends and family use Tom & Ed's body shop, not if they value Customer Service.I would give them Zero stars, simply based on their complete lack of customer service if it allowed.Service: Body & Trim

  Larry Pezzuto
3 years ago
I was in an accident and visited the Tom and Ed's location in Schererville, Indiana. Immediately I could tell I was in good hands and they treated me like family. The car was repaired in less than 48 hrs and I can honestly say it looks better than before the accident. If you are in an accident the first thing you should do is give them a call, they even handled the insurance claim side of it completely lifting the burden from myself. You are constantly kept up to date with texts and online tracking... car accidents are stressful, but not with Tom and Ed's!Services: Painting, Electrical, Body & Trim

  Paul Moreno
4 years ago
Very highly recommended, Aaron was very informative with keeping me updated through text messages with the status of my truck, and I very much appreciate that. Awesome customer Service from Sue to Aaron and everyone there that helped me get my truck repaired. Thank you.. If you want the BEST, you have to go to the BEST....... and Tom & Ed's is the place!!!

  Julie Gideon
4 years ago
I took my car here after hitting a deer. From start to finish Aaron at the Schererville location was top notch. I was given updates frequently and superb service. Most importantly, my car looks AMAZING!!. It was extremely clean and looked better than it did before my accident. I would highly recommend!!

  jsanchex5
7 years ago
Brought my 2011 Audi Q5 in for rear quarter panel damage repair. Entire work was done in a timely manner, everyone was professional and personable to deal with. Most Importantly the quality of work was excellent and the entire vehicle was cleaned and appeared like new on delivery. Highly recommend to all in need of a trustworthy and quality repair shop!!!

  Tiana Williams
a year ago
I had a great experience using their services. After my parts were finally delivered, the repair process was fairly quick. Would go back and recommend.Service: Auto body & trim repairService: Auto body & trim repair

  Yesenia Olivencia
4 years ago
Excellent customer service highly recommend, professional work done, and the way they take care of your vehicle is amazing, they even clean the vehicle from inside which is amazing. Outstanding service with excellent communication throughout the entire process. Very pleased!

  Ronald Daulton
3 years ago
This place was great! They had the repairs done a day early, the quality of the work was really good, and they even cleaned the inside of my car, which I wasn't expecting. I was really impressed, and highly recommend them.Service: Body & TrimService: Body & Trim