Napleton Care Schererville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cynthia Fish
6 months ago
I took my car in for an oil change and a tire rotation on Friday. I was there from 10:30 1, when I was finally handed my keys. They "washed" the car which still had bugs on the front, hood and side mirrors. It takes me 45 minutes each way to get my car there for service. So 4 hours out of my day, then today, I did not drive my car this weekend, so Monday, my tire pressure light is on and my tire pressure is off in every tire. This is the 2nd time I've taken my car here for "service" and my car has to be taken back to get fixed. I would never recommend going here. Total disappointment and I'm tired of the incompetence.Services: General repairs & maintenance, Tire rotations, Oil change

  Miriam Williams
2 years ago
I recently went in to have my Lux application done on my new Mercedes.Every time that I go to Napleton, they are SO helpful. I pulled up in front and was looking at my phone. I was aware that someone had pulled up next to me and gone inside. It was Pete Fonfara. He came back out and started backing out. Then, he pulled back in next to me and got my attention. Pete asked if I was there for service and I said yes. He said follow me! So I drove around to where he took me and pulled in.Pete took me in and handed me over to Brandon Lopez. I had an important appointment that I had to attend, so I needed to have a vehicle. To say that they are stretched on availability of loaner and courtesy cars is an understatement. However, Roger Buss, Tony Turco and Brandon Lopez totally went out of their way to ensure I had a way to get to my appointment.I just cannot say enough about how great this group is! I appreciate them all. Thank you again, Napleton, for a great experience!Service: Auto detailing

  Geoffrey Onyeukwu.
6 years ago
They do excellent job but their finese is poor.........no after job inspection. Your radio/electronics will be disconnected and nobody will notice. Your electrical console are left unclosed/uncovered.They give you another appointment like you have nothing else to do.