Napleton Autowerks of Indiana

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  C McKnight
5 days ago
We came from the Indianapolis area. Addison Almeda was the representative we dealt with. He was very thorough in getting the information we needed being 2 hrs away. He sent detailed videos and pics and did a great job following up with answers to questions we had. I would definitely recommend asking for Addison at Napleton. They did a great job having the vehicle detailed out and ready for us. We love the Mercedes! Thanks

  Lance V
4 months ago
We ve been searching for a used quality s60 for our daughter s first car. We happened to come across Napleton Volvo during a google search. With being over 80 miles away and not knowing the dealership; we reached out to make sure they would be open. Made the long trip up to see the car and worked with Addison. Addison was at the door as we pulled into the Volvo lot, knowing we had traveled over 1.5 hours. Over the last 30 years of buying cars Addison is the kindest and most respectful salesman we ve ever worked with. He s a breathe of fresh air when buying a car. After driving the car I showed Addison a tire that I was uncomfortable with and Napleton Volvo offered to replace the tire the next day. Napleton Volvo knew we had just made a long trip there and offered to deliver the car to us the next day after it was fixed. They had some trouble finding the correct tire, but still got the car to us like they said they would at night. Addison was even the one to drive it to us and hand the keys off to our daughter! Great Job Napleton Volvo! You may have two new customers when mom and dad are ready for new rides!

  Anthony Jordan
8 months ago
I m here giving a five star review to this company my man Addison took care of me. I was in and out with a nice Audi A7 which was the only car I was looking for. These guys are really friendly and happy to do their job. I have absolutely no complaints. Keep doing what you re doing guys.!!!

  Andrew Killion
7 months ago
From start to finish this team made our car buying experience an unbelievable success. We were in the market for a used Volvo S60 but didn't know where to begin. With one call to Vince we had a car located that checked all of our boxes plus some. A week later we were introduced to Holly who gave us top tier customer service and made the buying process painless. Finally we worked with Jeff to finalize things and he helped complete our purchase with the same great attention to customer service and care as the rest of the team. We absolutely love the car they found for us and feel that the low pressure / high customer care experience was second to no other car purchase we have made before.

  Jessica Lynn
a year ago
I received such amazing care and attention at this dealership. They were so professional and made the car buying experience a breeze. From sales Holly Avant, Jeff in financing and the GM Tony was amazing and very knowledgeable. They all were so kind and accommodating. I m so satisfied with my purchase! I definitely will be sending friends and loved ones their way!!

  Darrian
8 months ago
Edit: Please check online vs what they will tell you at dealership, mine was almost 1k difference in price with no explanation besides it is corporate. I spoke with corporate by phone they informed me otherwise. Still good vehicle , the deceit in pricing though was wrong, and only ended up with a few hundred dollars off instead of what we originally thought on a vehicle still slightly above market.What an incredible buying experience at this location. I can not thank Holley, Glenn, and Jeff for giving us the best customer service and experience I have ever had at a car dealership. They were patient, and Holly took time out of her day off to come in and meet with us again to finally get a vehicle. We are so appreciative and thankful to have worked with such great people. We truly look forward to purchasing another vehicle in our future!!!

  Joe Williams
a month ago
I would be careful buying from this dealership! They sold my step daughter a used car and we have 19 different codes coming up on the car! I reached out to the sales manager with an email weeks ago with no response! I have reached out many times with no response. Very upset with the lack of response from them! You can t tell me that a car that has 19 different codes come up and they didn t know about this before selling the car! This dealership has crooks working for it!

  Mira
3 weeks ago
Addison posted a picture of this cadillac xt4 and within minutes I was like well, looks like I need to come see this and test drive it! He made sure they held the car for me as I couldn't come until after work. He wasn't trying to sell me any of the packages and add ons they offer. Addison did a great job and made buying my 2nd car ever a great experience!

  mike zelko
4 months ago
I've had my car serviced here many times over the last few years and always had a great experience. A few weeks ago I purchased my first vehicle from the Napleton group and it was a great experience from start to finish. Highly recommend!!

  Edward Rodriguez
3 months ago
It was one of the worst services I've ever had.1. Service was extremely slow: They took almost a whole month to change a battery n a back window2. Overpriced and under seved: The cost of these repairs is so high n the service doesn't match. Battery change: $780!!! Back window replacement: $1765!!!!!3. Miscommunication n Harrassment : I had gotten a loaner after a week from renting my rental the first week bc they were taking long with my car. That I had asked for a loaner. I was very patient only bc I had the loaner, but I wanted my car back already! One day after almost a month, I wake up to harassing text n voicemails about that I was suppose to pick my vehicle up since Friday and the loaner I had was sold n I was going to be charged a daily rental fee. I was advised of holding onto the rental for too long n not picking up my vehicle. When I actually gave the go-to fix my transfer case, n I was waiting on a quote. The servicemen, Joseph, tried to say that I was supposed to have picked up my vehicle, which led me to believe he messed up somewhere. N I confronted him about our past conversation about further repair. He tried to twist what was said n then later tried to reoffer the service again. He denied it. He somehow told them I was supposed to have picked up my vehicle when, in fact, we talked, and I gave him the go-to further service my car. I was waiting on a quote for 3 days, only to get woken up to angry service ppl that weren't Joseph. N I've told them I with night shift. I don't answer my phone till 3 pm when I wake up. N anything we do well have to plan for the next day.4. Overcharge n inconvenience : I was overcharged $500. Somehow, they didn't include my $500 deposit that I had put down on the glass.So, then it was an inconvenience for me to have to make another trip in person (Bc, they Said they couldn't do it over the phone) to get my refund back.5. Inconsiderate: I handed them my car after a car wash. I got it back the dirtiest I've ever seen my vehicle. N I had returned their loaner clean from a car wash, I had stopped by on the way to the dealership.Resolution: I was told someone was going to contact me. No one did. I called twice. Both times, the service manager was busy, n I never got a return call from both attempts. When I came in person to receive my refund, I did not get any confirmation on my grievances of harassment n bad service. I even saw Joseph and received a cold shoulder. The only person who was attentive to me was Karen. Which was an employee there that really had nothing to do with my dispute. But, she was apologetic n offered me a full auto detail in the spring. But I won't be returning for that offer or for any future services.

  Jennifer east Nicholls
4 months ago
Joe, in service, took great care of me and my SLK280. His kindness and knowledge was impressive. Napleton, in Schererville, can always be relied upon to do the right thing for its customers (I think they consider us family).

  robert martin
4 months ago
Great service. Amy scheduled maintenance service and recall repairs. She provided a loaner car and all repairs and service was completed in one day. Well done!

  Ronald N. Page
6 months ago
Vince was my salesman and he is great, he will get you the deal you want and a great car to take home and be proud of. I love my XC60 the best car I have ever owned and I am 71 so I have had a lot of car in my life.They also have a great service department that listens to YOU.Updat update update!!! To start I, love my car, it is the best one ever. BUT cost have gotten out of control. $780.00 for an oil change, cabin filter, and air filter!!! THAT IT. They want you to buy Electric, Just wait, in 3 years after you buy one, you WILL have to replace the batteries and that will cost you $35,000.00. You will still be paying for your car and have to take out another loan Just for batteries!!!!!!!! GOOD LUCK WITH THAT. I see a lot of electric cars parked in repo lots!!!!!

  Vanessa Nichols
a year ago
I made an appointment for a B1 service. I was the first in and everything turned out just fine. It took about 2 hrs. Everyone was nice and courteous. I love that new Electric Mercedes SUV..I am praying for a Generous, Angelic donor that wants to purchase it for me as an act of kindness.(2023 EQS 4-matic, SUV). Anyhow, you ROCK!

  Krull
6 months ago
What a great experience! Addison was very knowledgeable and gave top-shelf service. Vince was also great to deal with and provided quality care and assistance. Together they made the whole process a pleasure.

  Victoria Schwarten
6 months ago
Rough start but joe from service fixed everything. Paul came to bring me a loaner and was patient while i asked him to help with how to operate electric loaner and thank goodness! In the end my car was fixed, paul got my car back next day and joe helped get warranty coverage for the issue, and i had a loaner to use that they picked up and dropped off. Thank you!

  Tyler Zorbaugh
5 months ago
Terrible customer service. My Alfa Romeo Stelvio has been in there possession since July ! I have yet to get a response back from Brandon the Claims department manager. Every time I call I get told he isn't in today .When I do speak to him he promises a date and never performs. 5 MONTHS my car has been with them . I would not recommend this company to anyone.

  Nadine Rice
8 months ago
I m am very excited to express how much of a wonderful experience it was to purchase from this dealership. I felt comfortable making my vehicle decision with the assistance of my saleswoman Holly. She was so knowledgeable about the vehicles and answered all of my questions. Ms. Holly even walked me through every function of my vehicle. I received great customer service and by the time I drove off with my vehicle, they felt like family to me. I will definitely be referring others.

  Robin Barrett
11 months ago
I had the best experience buying my new Mercedes here! Everyone was so friendly and welcoming. From the moment I arrived, I was greeted by the most lovely soul, Holly. She introduced me to Roger, the sales manager, who answered my questions and kept me occupied until my salesperson was available. My salesperson, Addison, was a superstar! He was thorough, attentive, and most importantly he was authentic and sincere. He said he wanted to help me, and he did! The team of Roger, Addison, and Jeff, the finance guy, all work together like a well-oiled machine to provide the best, no-hassle, car buying experience ever! Thanks for everything!!

  Taylor Meier
2 years ago
I've been car shopping for about 6 months now. Went there to just see a car they had. Addison helped me pick get an amazing car that me and my family couldn't be happier with. The finance guys were great also! Jeff helped us get the loan approved with a great deal. Made the buying situation so much easier. Would definitely buy a car from them again and again Thanks again Addison Jeff and Roger!!

  # JustKate
10 months ago
Great experience from start to finish. Addison, Junior and Vincent answered all my million questions with a smile and a handshake.

  Phylicia
8 months ago
The best, or nothing is Mercedes slogan and that was not the experience I received from this Dealership s Service department.The following are examples of my concerns with this Service Department:1) My service was paid for only for me to get into my car and the issue was still not remedied. Due to this, my car had to spend another day in the shop after already being there for 2 days.2) Allegedly, they do not have enough loaner vehicles to give their customers. I was out of a vehicle for 3 days.3) I made it extremely clear that I wanted to pick up my vehicle at a specific time only for that time not to be honored after having to extend my service visit another day.4)They have a pick up service, yet they seem to be stretched thin when it comes to ensuring customers are picked up on time.5)Their communication style is less than stellar.If you want a Benz great! I love my Benz, yet I would recommend finding a foreign car mechanic or another Benz Service department that values you, your time, and the big bucks you are spending on maintenance!

  michael y.
11 months ago
One of the better car buying experiences I ve encountered. No high pressure approach. Addison did a great job satisfying my requests and answering questions. Was able to spend some time reviewing maintenance history with the lead mechanic Jeremy, which was a huge bonus!

  renee schilling
a year ago
If you re looking for a trustworthy dealership that goes above and beyond for its customers - look no further. Jason (sales) knows every detail about these cars inside and out and is a NO PRESSURE person. I repeat - NO PRESSURE! He s trustworthy and sincere and follows up long after the salesman. The sales manager (Tony) takes car of his employees and customers and goes above and beyond to get you exactly what you re looking for. I can t say enough about the service at Napleton!!!! Jr (service) is AMAZING! I ve never had a better experience with a service department. The service dept is simply top notch. They do everything possible to make sure your vehicle is running perfectly. Karen (service) is a pro through and through - she also goes out of her way to make sure you have a loaner if needed. We are soooo happy with Napleton. Can not recommend enough! Thank you for being a quality trustworthy dealership - it s hard to fine!

  Muath J
11 months ago
I recently bought a Mercedes-Benz from Napleton. From the moment I walked in, the team was incredibly professional, knowledgeable, and friendly. My salesperson Addison was attentive to my needs and preferences and helped me in the whole process. The financing process was smooth and easy, and I appreciated the clear explanations of all the options available to me. Overall, I had a fantastic experience with Napleton Autowerks of Indiana and would highly recommend them to anyone looking for a car.

  Anne Tietz
7 months ago
Just moved to Indiana and took my car in on the spur of the moment and the manager (Jon Dailey) came right up to me it took care of my car right then. Love the service from Mercedes service department they have high standards and it is so appreciated. Thank you again Napleton Schereville IN

  Lil Man
11 months ago
I guess i can share my experience. Went in just get a oil change on an (older model) employees seem uptight or was just prejudiced really don't bother me either way really use to the act credit score prolly higher than 90%of staff anyways! I call in beforehand they told me to come on in $350 okay cool even though way higher than the other dealer I dont feel no type of way but get your attitudes together in there and stop wasting my time

  Sandra Porter
a year ago
I took my vehicle in to be serviced. My car was diagnosed within a few hours. Unfortunately, there was a delay in getting the part. Junior In the service department was excellent! He kept updated on the status of my part. He checked In with me weekly until my part became available. I would definitely have my car serviced here again!

  Rolanda Walker
4 years ago
Juan Barnes was the sales representative I had the pleasure of working with during my purchasing experience. He was very patient with me during my indecisiveness and assisted me in choosing the car that best suited me. I am completely satisfied! He even reached out after my purchase to answer any questions I may have had. Thank you Juan for your excellent service!

  Cheyanne Thornley
8 months ago
Great hassle free experience! Addison went above and beyond to make sure we were in and out in a timely manner. Thank you! Would definitely recommend my friends and family here.