McInnis Automotive Service Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matt Starr
a month ago
Shady business practices, they work hand-in-hand with triple M motors to sell junk vehicles they don t fix anything they claim they don t know how to diagnose or fix any problems, very unprofessional, and they lie to your face. They kept telling me they were fixing my vehicle when all they were doing is a hard reset by putting the positive and negative battery terminals together to reset the computer and then sending me on my way for my vehicle to keep breaking down and leaving me on the side of the road. Do not recommend them at all then they told my wife they would email us everything they fixed never happened another lie so dishonest stay away from this place. Them and Tom akaTriple m motors need to go under.

  TC Skaggs
6 months ago
I have been driving since I was 15 and have had my share of mechanical failures, but now they are more complicated. I am confined to a wheelchair and drive with the use of a handicap equipped mini van. So there are much more and intricate things, and parts, to fail. Last week the passenger side power cargo door, where the ramp that allows me entry and exit deploys, began to malfunction, leaving me stuck inside my van and causing the ramp to fail to deploy, or close, when trying to open the door. I jokingly said I was about to call for the "Jaws of Life" to come and extricate me, but with the help of a neighbor, and my Mother, I was able to get out of my van.I ultimately took the van to James Chrysler, in Cedar Lake, and was told that the sliding door track had to be replaced and that would cost me $1,100+. Being on a fixed Disability payment, that amount would put quite the dent in my monthly budget. Possibly meaning pork and beans, and cornbread for a week or so (exageration). So, I called McInnis Automotive and discussed my dilemma with Junior. What a nice person. I literally felt that I had know him all my life. He was just that friendly and personable. It was obvious that he was genuinely concerned about my issue, realizing how important this van was to me. My van is my independence and the only means of transportation that me and my elderly Mother have.So, I got on the phone and called a friend who went to James Chrysler and picked up my van. I then took it to McInnis, and I am certain that Junior made arrangements to put my van on the fast track to have it looked at. I dropped her off on Friday and I received the call this morning, the following day, Saturday, that it was repaired. It was simply a cable, not the track. Grand total.......$166.06. I was prepared to order the complete track assembly and pay McInnis for the removal and installation, which probably would not have been as much as the James Chrysler quote, but still a significant amount. McInnis could have told me that they replaced the track and I probably would have been none the wiser, but they didn't. I had discussed with Junior what James Chrysler had told me and even suggested that I get out ahead of the repair and order the part, but Junior told me not to do that, to wait for one of their Technicians to look at it first, and I did just that.Wow, by taking my van to McInnis, heeding Juniors sage advice, I saved over $1,000. McInnis........Friendly, honest, accomodating. There's not enough adjectives to describe the awesomeness (is that a word?) of McInnis Automotive. Oh, I don't want to forget Freddie, the McInnis employee who delivered my van to me. Awesome personality, and again, like I have know him all my life. We had a nice conversation on my drive to take him back to the shop.McInnis is my huckelberry. I will be taking my van there for all my service needs! THANK YOU MCINNIS for your over the top Customer Service, mechanical service, and equally important to me, your honesty.Service: General repairs & maintenance

  John Michael
2 weeks ago
I just left with my elderly aunts the this car shop was wonderful!!!! They were up front and honest about the work that needed to be done and the cost. Everyone was kind and friendly. Totally recommend this place.

  junnu1984
5 months ago
I recently moved to Indiana and I was looking for a repair shop. They always go out of their way to take care of me. I had a problem with my Infiniti and it was misdiagnosed by the dealer and they were charging me $$$, but it turned out that there was small issue that Junior and Geo took care of it at no charge! They did other things on my cars for no charge. They are the best! Honest prices and excellent work. Thank you!

  Mrs B
2 months ago
Couldn't be happier. Went for an oil change and they squeezed me in. A few days later my thermostat needed to be replaced. Since I just moved back to area I didn't have a mechanic so I was glad I went for the oil change because I feel like I have a good and honest mechanic now. .

  Carol Dominiak
a month ago
Omg!!! They are awesome!!! Honest, reliable, Not just after your money but actually thinking of you as a person and not a bank!!! Will be going back to them for service!!!!

  Ellie Wojo
2 weeks ago
These guys are great - super efficient, reasonable, and know what they're talking about. I will definitely be back!

  Dean Fanno
2 months ago
Mike and his mechanics (not the popular 80s band) are amazing!! Highly recommend you take your vehicle there, when it needs repair!!!

  Ayden Jackson
a week ago
Paid over 1000 for a repair that was botched... I ended up paying 4000 for a new rear end... MIKE YOU NEED TO HANG OUT IN YOUR SHOP MORE..

  Matt Clarke
3 weeks ago
I'm always confident bringing my car here. Solid place, there's a good reason they're always busy!

  RPP III
6 months ago
10 Stars! Absolutely saved my life today. I was stranded here while working (I'm from Illinois) and they were able to look at my car within minutes and got to work. So thankful to find a repair shop like this, I couldn't have broken down in a better place.

  Joseph Ponce
3 weeks ago
McGinnis automotive, has a great group of guys, very professional, always happy with their work,been going there for over 10yrs,highly recommend.

  Wes Molenaar
5 months ago
I have had numerous great experiences here over the past 7 years, from major engine repairs to basic maintenance work. This is a repair shop you can trust.

  David N (Zoltar1984)
3 months ago
This place is always helpful and available. Great mechanics. Highly recommend for car repairs.

  THOMAS MARACICH
3 weeks ago
MIKE AND HIS STAFF ARE ALWAYS PROFESSIONAL AND GET THE JOB DONE . I HIGHLY RECOMMEND

  Michael Curiel
5 months ago
The most fair and honest and accurate mechanic shop I ve ever encountered!

  SueSusanne PerkinsPerkins
6 months ago
Very disappointed in diagnostic repairs changed for, but failed, and in very rude and unprofessional in solving the problem.I will never go to them again, or advise anyone to. They do not deserve any stars. They never offered any apology or compromise for their very poor service.

  Paul Anast
2 months ago
Great and honest service. Highly recommend!

  Will Christy
a year ago
i ve heard a lot of great things about this place throughout the community and took my car in last week. They were very knowledgeable and very helpful but more importantly very honest. They fixed my problem and charged me virtually nothing when they could ve scammed me and took advantage of me.Great place, great customer service and a very honest establishment.Highly Recommended.

  Jenkie Jolson
2 years ago
Local, family-owned auto repair shop specializing in fair prices for quality repairs. You'll save hundreds of dollars over dealership costs and get your car repaired right the first time. The folks behind the counter are warm and friendly. I won't take my vehicles anywhere else. There is usually a short wait to get a repair appointment, but it's well worth it.

  nancy lohmann
3 weeks ago
Great service and reasonably priced.

  Jack Okirs
4 years ago
I tend to move around auto repair shops with my vehicles and stay as long as things are going well. I been going here for a few thousand dollars worth of work and am really liking this place. Prices are competitive with the going area shop rate, they do good work. At first I checked a few jobs they quoted with other places and they were competitive, close to $10 difference which is great. I like when they tell me while doing the job something else is wrong so I can get it fixed. Sometimes they only write the recommendation on the receipt because they probably think the customer will get irritated spending more, but I don't like those problems hanging out there... A few times they struggled to diagnose problems but they seem to be sincere when they can't get it right and try to make it right. The alternative is the dealer which always gets it right but you pay a little more and always do a little more at the dealer.They are very busy, usually a 3 or 4 day backlog and have to make an appointment but it's a good sign they do good work and worth the wait if you can spare the vehicle. They will turn down some work, I'm not sure why but most all jobs they have taken, the ones they don't i just go to the dealer.Once you get to know the guys at the desk you will feel comfortable.I'm extremely pleased I found this shop and am going to continue to give them my business.

  Heather Muffett
a year ago
I was blown away by the level of integrity I experienced with this shop. I THEY had my car all day, doing diagnostics; but didn't charge me a dime! The staff are very personableyet professional. I would recommend them to everyone!Service: ElectricalService: Electrical

  Donna Barrie
a year ago
Driving my truck on expressway, a 1986 F350 turbo diesel with jake brake, when it bucked and started slowing down. Able to exit expressway and pull into a closed business lot before it stopped and wouldn't move in any gear. Tow driver guessed torque converter.Had it towed to McInnis. Service staff and mechanics friendly and knowledgeable. They also mentioned torque converter and/or transmission failure. Not feeling good at this point. Imagine my relief and embarrassment when they started it and determined I had hit the after market overdrive switch installed on the shift lever by mistake, all fluids fine. They drove it, duplicated what happened, and I'm back on the road. Have used McInnis before. Honest, quality work at a fair price.Service: Auto engine diagnostic

  Geno Brock
7 months ago
Very pleasant experience.. those guys are good at what they do. Very professional. I would recommend them.

  Nina
a year ago
I went to McInnis Automotive Service today based on the positive commentson the Nextdoor App. I went in for an oil check and was greeted warmly and the service was EXCELLENT! I plan on returning for a tune-up in the near future. VERY PLEASED!

  Richard
10 months ago
Top Shelf Service! None Better Anywhere. Way Over The Top!

  Jeff Powers
10 months ago
Guys were great to work with, got us in and out and had very fair prices. Would definitely use them again

  David
3 years ago
Can't praise this place enough! My son's first car was an old beater, and they fixed it up for him the same day he got his license! They looked it over, fixed a few things and gave me a great deal. I will continue to bring all my vehicles here. Thanks for the great service!Services: Steering & suspension repair, Brakes, Oil changeServices: Steering & suspension repair, Brakes, Oil change

  Jeff
2 years ago
Great service, fair prices, and no BS. I've brought a few cars here and never had an issue with what was done. They've always explained everything clearly and listed my options before proceeding with anything. From oil changes to bigger issues, this is the place to go around here.