AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Julian Mares Sr.
2 weeks ago
Very disappointed! Asked for help for oil change supplies. The clerk decided to first answer the phone first and I was standing there for 10 minutes. Ok fine....maybe callers are more important. He finally calls on me and proceeds toilet me know hwta I need. Fair enough. I go to the parts and start looking for what he advised. Wasted another 5 or to ten minutes looking for the parts. Then I approached him and ask if it was even in stock? He says he doesn't know to just go look! Ugh! He is definitely retired and does this for extra income. He's not what I always thought of autozone. Normally these folks are extremely helpful. So now I'm going across the street to Advance Auto and they can take my business. Shame on you autozone for hiring folks who couldn't care less of customers.

  Ann Barsic
2 months ago
Very friendly worker. I said help and he did. Great experience and I needed new blades it had been pouring rain.

  RIZO MASCOTA
2 months ago
Bought a couple batteries lately,Every time temperature drops to 32�f batteries drain and have to recharge, once truck was drove at 6am, by 6pm battery was deadI check my truck for any amps drop and nothing, took my truck to autozone they told me battery is goo and can't return my money back, I went to O'Reilly and bought a $220 battery, and place the autozone battery in my garageat 60�f , I fully charge it and place it out side at 10�f temperatures and with 6 hours charge drop from 100% to 60% , took the battery back to autozone and a big deal to get my money back, but I got the money back, I told the manager to explain me how that happened, and she couldn't say nothing, all she said was the battery reads good , you keep buying parts , that's how much I used to trust autozone parts,I have another battery with the same problem,I had bought a cv axle 1 week later broke and got a replacement at autozone, been good,Bought a cv axle for my Nissan and start to make a cracking noise when I place the trans on D or R ,Bought a wheel bearing for bmw , torque to specification and 1 week later bad, got a exchange and same , 3rd one same, got a used one and been 10 months no problem,Recently bought a wheel bearing hub , installed and 3 light related to the sensor light up,Don't buy batteries, I spoke to some shops arround the area and told me the have same problem and to stay away from autozone parts,I start to buy parts from competitors and hopefully this end my bad experience with bad parts

  Felicia Nelson
2 months ago
After spending hours driving around to various competitor brands trying to find a solution to my loose battery connector I finally ended up in this Auto Zone, and Nate was able to help with my problem and have me on my way in ten minutes! I ll come to this store first from now on. Thanks Nate!!

  side show
a year ago
Excellent location for autozone. This location always seems to have the parts in-stock that my local autozone in demotte doesn't. Nice store with friendly employees. If you need some auto parts and you like autozone I would recommend this location

  Jawad
3 months ago
Great help from Darko. He was very polite, patient, and helpful with us.

  3rd Person
5 months ago
Andre helped me quickly and effectively.. very nice guy. Need more people like him in the world.

  Amanda Anderson
2 months ago
Katrina gave supportive, quick, and knowledgeable care! She is the best!

  charles scull
8 months ago
There is a young man named Darko, that helped me in store. He was very friendly quick and efficient. I enjoyed my visit immensely. I didn t have to compete for his attention or deal with and attitude. They need more workers like Darko in the workforce. Good job young man!

  trent greek
4 months ago
Service was easy and fast. I got what I needed for my car in less than 5 minutes

  Lorna Nelson
9 months ago
Darko was super helpful! The friendliest greeting when we walked in and the service was outstanding. He even helped with the installation. We couldn t have been more pleased.

  Keith Berry
4 months ago
Fast and efficient service. One other person in the store at the time, which was a little past 8 pm on a Wednesday evening.

  Paula McGuffin
8 months ago
I had a great experience that this schererville, Indiana AutoZone location. To make a long story short today I discovered my break lights were out so I went to Auto zone to see if it just needed bulbs or if it needed fuses . Two young men Ricky and Darko were very accommodating. They were able to change my bulbs and get the job done , Im very grateful and appreciative of their great service. I wasn t expecting to get the great service that I did and I am so grateful.I wish that I could have been able to tip them for there helping me . But they re not allowed to take tips . Thanks again ! And I will be back to this store in the future for Auto Parts. Excellent customer service! Yours Truly, Paula

  craig kovera
2 weeks ago
Went in to get a battery swapped out and Rodney got me in and out. Appreciate that

  abbyd711
7 months ago
Great place for car parts. They had my brake pads in stock when no one else did in the area. Always friendly service and good prices.

  michael schwind
6 months ago
Dre was extremely helpful and followed up the next day when I returned to help finish my Platium battery purchase. Thank you.

  Joseph Bryant
a month ago
They were able to replace my BMWs ridiculously difficult headlight

  Nick Knezevich
a year ago
Went in store on Hwy 41 Sunday afternoon to have battery checked on my Q40. A young man helped me out his name is Rod. He said battery was bad a dead cell. So I bought a new battery and Rod got me a great deal and also installed the new battery in less than an hour. Auto zone and Rod you guys are great. Great Service and wonderful people. Highly recommend! Thank You for your help.

  Alaura Davis
a year ago
Darko was awesome and helpful. I needed a new headlight bulb and I called in advance. When I arrived at the store, he showed me the options to choose from and assisted me with changing it out. I hope you guys give him a raise because he definitely went above and beyond and was so kind! Thanks Darko!

  Bryan Ambrosat
10 months ago
Wow customer service nightmare. Rodney Jones terrible interaction. Go in for a set of lug nuts, gentleman starts showing me pictures, as for him to show actual product. Wanted to do nothing and stand behind computer. 10/10 will not shop here again. Would highly recommend going to there neighbors advance auto

  Blogged By Brents
a year ago
The store itself deserves a five the manager and employees are great but the computer system still tells you stuff like Apartments there and I myself travel like 20 miles out here and the part wasn't even there so I don't know has been notorious for doing this since I could remember it is not just in Indiana he's everywhere. You know if you live out here it's great but if you do not don't trust the computer have them go actually find the part before you drive all the way out here or any of them.

  Chris Gayton
a year ago
I asked an African American man who works there about Heet for the car. He said yeah you just put it in, anything else you need to know you can look up online. Then I said thanks ( sarcastically) and he says have a happy holiday. So I left and went across to advance auto and the man there was much more helpful and did explain in much more detail how and what it's for. Maybe the guy at auto zone should learn customer service or be more helpful to women.

  Andrew Rivera
a year ago
By far the best customer service I have had throughout any other auto parts locations. Specifically Darco the parts specialist. Very kind and patient everytime I go there! Wish there were more employees like him. Thank you for the great experience, keep up the good work!

  Ellen DAY
a year ago
I went to the Schererville Store right before Christmas for Brake fluid, and again this past week for a battery replacement on my 2012 Equinox. Each time, Nate was very professional and kind, going the Extra Mile to provide Excellent Customer Service!! Thank you, Nate!

  Ross Howatt
6 months ago
Had potential electrical issues. Nathaniel came out, diagnosed the issue, and assured me it was not a big monetary deal. Thanks for your time my man. Auto Zone is my go-to place now!!

  Serina Nunnally
2 years ago
Came in today to get a new battery and the customer service here is impeccable. Katrina was the lady who helped me at the service desk, she was extremely helpful and very knowledgeable and courteous. Shout out to Justin and Aaron who teamed up and installed my battery for me in the cold.. THANK YOU ALL!!! I ll come to your location from now on for all my automotive needs!!!

  jenna shasteen
a year ago
bought a battery and was going to swap it out myself at home, then i realized i didn t have the correct tools so i went back to ask them to do it for me. the man at the counter Dean P handed me their set of tools as if i should do it myself. then i asked again if someone can do it for me and he said no then took the tools back and followed me to my car to do it. and on the way to my car outside said i ve been switching batteries all day as if that isn t his job in the first place. then proceeded to roll his eyes and had someone else come change the battery. will never come to this location again.

  Bill Bowers
a year ago
The African Americans have made it to schererville and it shows. Horrible service, no knowledge, and extremely poor performance. These AA s spent more time conversating than helping the customers who are trying to spend hard earned cash. Will be going to Advance from now on.

  Colleen McMillion
2 years ago
They are very nice and are willing to assist you without hesitation. I needed wipers for my Jeep and was having a hard time looking up for the back wiper. The young man took the time to look it up, picked it out and put them on for me. He even took the time and showed me how to replace the back wiper in my wrangler. I will definitely shop here again.

  Juan Guerrero
4 weeks ago
Great customer service.