O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gary Ricks
2 months ago
Good morning. I am writing to inform you about the outstanding service and experience I received this weekend from your store in Richmond Indiana. George, Jeff, and Josh went way above and beyond to assist me in a great time of need.My wife and I are over the road truck drivers and our truck broke down and needed new batteries. The shop at the Petro we were at would not assist us, the closest auto parts a Napa would not help so I called your store. Immediately, George found a way to say yes instead of no. I needed some tools and 4 batteries. He took my card information over the phone, delivered the tools, 2 batteries that he had in stock, and arranged to have me the other 2 from another location and delivered those earlier than promised.Never at anytime did he have a hesitation or uncertainty about helping in his voice. Jeff was very friendly and eager to help, and though I did not deal with Josh directly he was the manager on duty when it came time to deliver the other 2 batteries and made sure it was taken care of.In a world where complaints are given way more than compliments, I wanted you to know,This store and group of people are doing it right!

  Stephen Finley
3 months ago
Service is always great here. The employees are super friendly and extremely helpful.

  William Gard
3 months ago
Good people. Very helpful! Decent prices.

  Robin James
2 months ago
They not only had the wiper we needed, they put it on for us. Thank you.

  Stacy Warren
6 months ago
If you want to go somewhere that takes 30min to get your parts, this is the spot!! If you want to get your parts fast and get down the road, go to AutoZone!!

  Ashley Roberts
7 months ago
One great employee but the rest are junk. Rude and they have no idea about cars or what parts to order.

  Nathan Hellweg
a year ago
O'Reilly Auto Parts has really become a go-to parts store for me - they stock a lot of oem and performance parts I need or can order very quickly. I have four project vehicles going at once, always building engines, and keeping the daily drivers maintained. This store staffs knowledgeable and professional folks. What impressed me the most, and is a dying thing, is i can talk cars with these people, just like a guy next to you at a car show. Id assume these employees have their own projects too just by their knowledge. Very impressed with this store.

  Doug Turner
a year ago
Awesome group of people who work here!! They helped me out when no one else in town could. They actually had the fuel line I needed in stock. Thanks O'Reilly!! Y'all are AWESOME!!

  Patrick Patterson
3 years ago
Brittney was so friendly and helpful. The experience was the best one I have had in an auto parts store. She was so knowledgeable and willing to teach as well that we got everything we needed solved in one visit here. Keep up the amazing work guys.

  SuperStr8edge
a year ago
They have the freshest of the fresh air fresheners! My lady ain't gonna be able to control herself when she gets that first whiff of ozium spray! If that doesn't work, I'll break out the big dog... VANILLAROMA!

  Steve Henderson
2 months ago
Had part AutoZone didnt

  Ashley Vecera
a year ago
Went in to get a new bulb for my turn signal. They replaced it for me didn't work. Went back to tell them they made me pay for another bulb for a different spot. Still didn't work so took it in the shop it was another light and not the 2 they changed needless to say $18 down the drain!

  Brett Johnson
2 years ago
The staff was very friendly and very helpful getting what I needed and even put them on my car,I thought they were a little pricey ,but the wiper blades I got were very good brand and worked very well in the rain storm we had today,I would highly recommend going there for your car needs

  Jess Crane
5 years ago
I needed brake pads and rotors, Saturday around 8. Went in, the girl that works there straight up told me no one else was open and if I needed anything then I needed to buy it there and now from them. Simple google search proved her wrong but I just went with it as she already had my parts out, but I could have saved about $30 going elsewhere. Check other options before coming here.

  Ashley Roberts (Small Wonder Preschool)
7 months ago
One great employee but the rest are junk. Rude and they have no idea about cars or what parts to order.

  jay jones
a year ago
Went in at same time as a lady she gotHead lights then the manager went out to see what kind and i thought he was there by his self so im waiting on him being Patient and then after he took care of her sir 2 people came from out the back

  Allen Hopkins
4 years ago
Very friendly staff...I'm incognant and on a cane( but he didn't know n cane was in car).. ask to use bathroom n hadn't bought anything and he said yes...they don't do that often w African Americans..so 5 plus 1

  Brittany Reid
7 years ago
Customer service is terrible. I calledand ordered a part on Saturday and was promised it would be in the next day. Went to pick it up, and the guy had ordered it incorrectly. The manager then reordered it to come in on Monday. The part that came in on Monday was junk, so they reordered from a different company. It's now Thursday and the new part is still not in. We were told they forgot to go pick it up.

  Tammy Howell
2 years ago
Requested part arrived the next morning. I hadn't expected that. Great customer service, too. Knowledgeable.

  Jackie
2 years ago
Most of the staff is knowledgeable and helpful. They can usually get parts in quickly if they don't have them on hand.

  Mary Mcclain
2 years ago
Staff very helpful and nice they had all of our parts in store wtg guy's

  Colt O
3 years ago
As always this O'Reily's is knowledgeable and has most of the parts in stock needed. Jeff, Dave, and britney are all gear heads themselves and know what they're talking about. Wouldn't go anywhere else.

  Min-Soek Sayers
a year ago
Got info and new battery for car. Even took my old battery. Reasonable price and quality.

  morgan clevenger
5 years ago
The store and it s managment are a joke, took 2 weeks to exchange a warrantied part, they had to order my part 3 times before they ever got it correct, and all the store manager (Jeff) had to say was it s out of my control pitiful excuse. Will not be back

  Amber Robinson
4 years ago
They were very friendly and extremely helpful when I went in and needed help..I will always recommend this store..

  hippiegurlaMy Ladd
5 years ago
Crystal was amazing helping me. If was Awesome speaking with another woman.She made my problem seem manageable.You Rock Crystal !!!

  skizzot91r
3 years ago
Went to auto zone at 830 to help get a battery changed ... they told me it s a 2 hour job and they closed at 9 .. went to o reily and not only did they change it for me but took about 10 mins .. above and beyond customer service at least in my experience .. they were a true life saver for my family and I

  Mark Brookbank
5 years ago
The employees were helpful but I found their prices were higher than other car parts stores close by.

  Aaron Buckland
5 years ago
I called because I live in West side if town. They didn't even bother looking up the part I needed a tool for. When I got there, the tool was not correct and wouldn't open a package for me to have the correct tool. Young immature kids working with no supervision!!

  Shawn Bry
2 years ago
Great help, friendly service. Went above and beyond to help and make sure it was right before we left....