NAPA Auto Parts - Fast Lane Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Steve Richardson
4 years ago
There first car show they put on was great food was great had a good time

  Doug Turner
a year ago
They didn't have the parts I needed to fix my fuel tank even though their website said they had the parts in stock. One of the guys behind the counter was happy to look around for the part. Another guy, that was busy punching keys on a computer did not want to get up and help the 1st guy. He seemed aggravated that he had to help.

  AJ
a year ago
Let me start off by saying that I don t live in the area, it just happened to be my luck that my vehicle wound up needing major suspension work after my vehicle was deemed unsafe for road travel . The first day of repairs for my vehicle (one Friday afternoon) multiple calls were made to many people from what I could tell so I began trying to call auto parts stores myself to try to assist the people at Cody s Garages. It was evident in no time at all that many of the parts stores in the area just don t answer the phone (Auto Zone and O Reilly Auto Parts). To be honest if phones could just continue to ring I would probably still be waiting for staff from AZ or O Reilly to answer. Which is a far cry from the O Reilly stores in the state that I live in.In sheer contrast, however, the staff at Napa answered the shops call quickly and then parts were delivered as soon as possible (had to wait for the parts to be available at this location) The wrong brakes were initially delivered, but the peeps from Cody s Garage called and the guys at Napa remedied the situation to include price matching the cost for the correct brakes Aaron has some amazing staff, and I will continue to use Napa in Richmond Indiana because their customer service is unmatched by the competition in the area!

  Lady Sallos
4 years ago
The employees were very friendly, and seemed to know what they were doing., And the place was well organized, with decent prices. However, what I went in for, 3 out of 4 items will not be in until Tues. I'm glad I was paying attention to the receipt. They had to refund some of my money for one item, it was on sale and I was charged full price.$24.00 sale was $12.99. not the counter mens fault. Sale wasn't in the system.

  Marianne Spain
a year ago
Not helpful. Two women traveling with two children in a rental car needed replacement batteries for key fob. The employees couldn't have cared less about being of service or helping us when we were obviously stressed.

  Suicide Harley
5 years ago
They have the worst customer service. I had called on the phone about needing to return a wrong part. The box it came in had gotten thrown away so I called ahead of time to find out if they would still take the part back. Mind you the part was just purchased on 4-03-19 i was told they would take care of it if I had the receipt. When I went in I was told by the manager they could not take it back without the box. I told him the employees name that said I could on the phone. He then proceeded to say he was the manager again and would not take it without the box. So I told him I will dig it out of the trash and be right back. When I got back not even 15 mins later. The manager left and told the other employee to tell me he could not return it. I would have to take it up with the manager. Knowing full well the manager told me he would take it back if I had the box. The employee was completely rude about the situation and said there was missing parts before he even opened the box. On my receipt it strictly says the part may be returned accompanied with this invoice. I will never purchase from Napa again if this is how they take care of business. For now on I will only be going to AutoZone or O'Reillys especially considering they will price match any auto parts store. Why do we need Napa? Again they sold me the wrong part. Please be advised do not shop there unless you want your money wasted and no proper part for your car. I will be calling corporate and only writing this review so no other innocent person gets their money stolen.

  Carlos G
3 years ago
Nice, clean location. Had 2 hoses made on the spot in just a couple of minutes. Good, helpful people. Have a good selection of parts, accessories, oils and more.

  Shawn Cooper
9 months ago
Never seem to have what I need but still a good place to have machine work done

  Jay Michael (PapaJay)
a year ago
These guys can help you figure out most of your car care needs. Great store. Tell them Jack sent you.

  Mr. David
2 years ago
they have the parts you need for whatever you're working on the employees were great to talk to and we're able to understand and find what you needed

  Anders Meyer
4 years ago
On a road trip, saw had a broken tail light. No idea how to fix it and no garages open. Showed up and they put it in in 2 minutes for $3. Super nice people

  Josh Warner
3 years ago
Prices are fine and workers are nice enough as long as you don't need them to do anything for you. Just order off amazon

  Jerry Pulley
6 years ago
As always Napa has the quality, store is well set up and has a very knowledgeable staff who appreciate the craftsman.

  Chris K
3 years ago
Very poor customer service,had to call three times to get someone to answer the phone and then speak with a rude employee at that...just reminds me why I don't go here regularly..O'Reillys can keep my business

  Pete Harlow
6 years ago
Saved us. Out of town and had a breaker on trailer go bad and they hooked us up. Friendly service.

  Cris Allen
3 years ago
Prices generally higher than other auto stores but always friendly staff

  Nicholas Wetzel
5 years ago
Great location and people. And the parts u get at NAPA are 1st class!!! The only place in Richmond I'll use!!!

  Bryan Fischer
6 years ago
Knowledgeable staff. Very friendly. Great place to get quality parts.

  Elizabeth Ladd
2 years ago
Friendly, knowledgeable customer service. Fair prices.

  Roger Davis
5 years ago
The right parts are generally in stock and there is always a friendly face to help you with them.

  Karen Krull
2 years ago
Very knowledgeable. Clean and good service.

  Shawn Adams
7 years ago
Great people and great store. The added plus is that it is close to home.

  Ty Schepis
6 years ago
Great place to get parts they know their parts

  Cris Allen
3 years ago
The guys were friendly and very helpful

  David Stephens
2 years ago
They have the right parts when you need them

  Randy S
4 years ago
I went there for a serpentine belt and they gave me the wrong belt.

  Paul Feustel
6 years ago
I went in for window tint but the don't sell it.

  Corey Or Johnny
6 years ago
Best place to buy good quality parts

  austin wood
6 years ago
Employees help with installation and know what you need.

  Robert Sanders (Ty)
6 years ago
Good people find what you need