Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Victoria
6 months ago
I had a wonderful experience with Caliber Collision! My car looks so good & they got it done 3 weeks early! Stefany & Amber were both friendly & kept me updated throughout the process. Would highly recommend! Thank you Caliber Collision!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Austin Collier
3 weeks ago
Worked with Stephanie in the front office. She was great, helped me through it all and kept me informed! I would totally recommend Caliber collision in Plainfield! Thank you! Great work team!

  Savanna Chris
5 months ago
The Caliber team did a wonderful job repairing my car after I got rear-ended. My car looks as good as new, and it was finished ahead of the initial time frame. I appreciated the communication of updates via text multiple times per week.

  Tee Porter
a month ago
Looking for quality car repair? Caliber Collision (Plainfield, IN) is the place to visit. Unfortunately, I had to bring my car here for two separate occasion (wreck and vandalisms due to theft). But I was fortunate enough to experience the teams (Craig, Stepany, and Amber) exceptional customer service. My Vehicle was returned to me in mint condition!Thank you to the entire staff.

  Daniel Roy
2 years ago
The people in the office were very kind, but they are not the ones that do the work. Apparently there service people aren't very. The body work was good by the mechanical was awful. If that bed would have blew off going down the interstate and stuck in the windshield of a car or truck and killed someone, what then. And it took over a month before I got it back.

  Claire Provines
2 weeks ago
The work was done well from what I can tell; however, the deadline I was given at drop off was not met. In total, they had my vehicle for almost 2 months. Granted, I did have extensive damage.

  James
a year ago
The auto technicians have low standards, there was no quality shown in their work. The office staff were very nice but that only gets a business so far. The reason I brought my truck in is to get the vandalism fixed on the door. My truck looks worse than I did when I brought it in and the dent is still there. If it was fully inspected it would have been repaired.i blame Caliber for the dent but my insurance was the ones that only allowed them to paint only the damaged panel, now my truck does not match. The manager Craig did go beyond his duties to buff the other panels so it doesn't look as bad but it will eventually be look bad again. Thanks for caring but I rather have the dent fixed. I literally paid $500. to have my truck look worse. This truck is sentimental to me and you have tainted that feeling.Service: Body & Trim

  Amber
4 months ago
Great communication through the repair process. My car looks brand new again and I love having a lifetime warranty on the area that needed repaired.

  Lisa Bishop
a month ago
If I could give a negative review I would. I m so beyond disappointed with the results. I don t even know where to start. TERRIBLE SERVICE!!!! I would recommend a child have a go at your car before taking it to them

  D 1111
2 months ago
You can tell this company cares and wants the job done perfect got me very well informed I couldn't believe how quick they were too versus all other repair shops Thank you caliber collision for doing an excellent job Plainfield

  Gigi Gernand
2 months ago
I was very pleased with every aspect of my car repair. And I loved how they communicated consistently and constantly five stars.

  Jay Turpen
3 weeks ago
Very pleased with the results. Great proactive communication during the repair process. Well done.

  Jasmine Dempsey
5 months ago
Fantastic experience! They did good work and were faster than they estimated. They were super informative and kept us updated on repair progress! I would definitely recommend Caliber!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Dave Robey
6 months ago
They are true to their repair warranty and friendly to boot. I came with a broken trim and asked for assistance. Although most techs had gone home, the senior tech looked at my issue, took the part to the back, and did what he could to make it right for me. I am grateful to them.

  Taylor Neas
a year ago
I was hit in November and used Caliber for my repairs this month. They replaced parts on the driver's side of my vehicle as well as completed some repairs. They also did the paint to ensure everything blended and looked good as new. I received consistent updates via text regarding part arrival and the repair process. The customer service was always amazing and the job was seamless. I am thoroughly satisfied with the work they did and would recommend them every day of the week, even if you are just shopping for an estimate. They also provided a vehicle cleaning upon repair completion, which was a pleasant surprise to me, and my car looked better than before! Thank you Caliber in Plainfield. :)Services: Painting, Body & Trim

  Amber Meyer
a week ago
Excellent customer service and communication throughout process. Very knowledgeable and informative.

  Em & Terry
6 months ago
Caliber Collison had my minivan for three weeks to repair rear-end damage. When it was returned it was dirty inside and out. Someone who worked on installing a new rear window wiped their black glue covered fingers on my vans rear floor interior, it's destroyed. The window installer didn't even get all of the weather striping glued properly. Some of it is hanging unattached. The paint colors are close but they don't match.Definitely bad.

  Christopher Kelly
4 years ago
Great service and good work. After a collision with a deer, they worked directly with my insurance company to repair my vehicle. Enterprise dropped a car off at their place for me to use for the time my car was being repaired. The color matched beautifully. I hope I don't need to go back but I will if I need to. They just changed their name to caliber collision.

  Kevin Feldmann
6 years ago
I took my BMW in for a windshield and in the process they knicked my A-Pillar and ripped a small portion of my driver's seat. I reached out to the GM and he told me to bring it by. I stopped in one evening and he was gone. I've left messages with no response. I've contacted corporate with no response. Very disappointed in service nowadays.

  TJ Shannon
3 months ago
Very kind and compassionate people. They will go above and beyond to take care of you. Come and check them out!

  Big Boneded
9 months ago
This is our insurance approved shop. I had scheduled an estimate at the dealer shop first... that the guy wouldn't do-telling me I had already submitted an estimate when I filed the claim and sent photos . So, I have to say, I have more faith in this company than in the dealership. I have gotten updates on progress and an anticipated return date- which allows me to comfortably travel in the rental while they work.Update July 2023: I returned sooner than necessary based on the stated completion date, it was not complete- I had to call to find that out, before taking everyone in to pick up. It was not complete the next several times...(stuff happens). Of course when it was completed, I was awaiting an appointment at my house. They did not anticipate it would take long to pick up... wait so that you don't feel rushed, is my advice.I signed everything before I inspected it (they had me do it that way) on inspection, my settings had been changed?A little warning that I would need to put it all back- would have been helpful. The power doors did not work. Since extensive work had been done to doors on passenger side, I was concerned about this. I was in a bit of a hurry, I was needing to return the rental car, I need my car for extended travel... I did not take photos, I was just grateful to get the door problem figured out.Turns out they missed putting a piece back that goes under the rear passenger window- like an end cap for the sliding door. I was told they would order it and let me know when it came in. I sent pictures as requested, have not gotten acknowledgment of reciept- no word since then- it's been almost a month.... I also didn't ask why they couldn't just the one that they took off the car back on? So some is on me...Still- since it has been returned not finished and am waiting about a month (with no word) for a part they should have still had.... I'm bumping my review from 5 to 3 stars and can edit when the job is completed.

  Shannon Fells
11 months ago
After a tree fell on my car, I had no idea where to go. Insurance sent me to Caliber. They were outstanding! Not only did I get my car back over 2 weeks early, I was kept up to date with daily texts telling me where in the process we were. They worked directly with my insurance so I had very little to do after filing the claim. I hope I never need them again but I wouldn't hesitate to call on them if needed.

  Craig MacPherson
6 months ago
The Staff was friendly and courteous. They kept me well informed on the status of my truck. It was done faster than originally projected.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Deny Aguirre
5 months ago
This place is great, gave me a good estimate on my car. Estefani kept me well informed. Her kindness is great. Thank you!

  Tom R
3 years ago
Caliber collision in Plainfield Indiana took care of my car with care and did an excellent job on the repairs car looks awsome I would recommend them to anyone that needs collision repair they do an awesome job i really appreciate the job well done will use them for any future repairs in the future if need Keep up the great work you all are awsome.Looks new again.

  Christy Nunley
a year ago
Amazing customer service. Timely and great repair results. Would recommend Caliber Collision and Jon anytime. Jon made sure to keep me updated throughout the process and answered any questions I had. Appreciate the small things this company takes the time to show to their customers.

  Matt Bentzinger
a year ago
Estimate was smooth, insurance paid them directly. There was some fairly bad communication in the middle of the repair which involved promise dates basically being made up and with no plan to meet them. The promise date was set as 9/28 early on and was even confirmed via text on 9/26, however when I called to check on it on 9/28, they informed me that they didn t even have all the parts yet and that s when I discovered that they also somehow managed to not repair the front bumper cover even though the collision was primarily a front end one. They claimed the insurance caused this, but in multiple conversations with Allstate, I do not believe that s the case. Sounds like caliber assumed that it was a T-bone type collision based on the door damage and failed to reference the notes and pictures collected at the estimate. 11 days after the promised date it was finally done . I went to pick it up and didn t get out of the parking lot and noticed the air bag light was on. This light wasn t even on after the collision. They tried for an hour to clear it but eventually had to send me away in a rental. They paid for the rental, so that s fair, but lots of wasted time. All in all, the car looks great and Craig and team made some concessions for the problems and made it right in my mind.That said, don t expect great communication or accurate promise dates from them during repairs.

  Mike W
a year ago
I have called twice (two different days) for an appointment to to get an estimate appointment. Not an estimate, just the appointment to talk to someone. No response.I called twice (two different days) for an appointment at the Avon location. No response.Seems to me that the answering service is not working out.Update 1: I sent the requested email (below) and got no response.Update 2: I called the shop directly and got an appointment! It's only 3 weeks away! They must be really busy. January 3 was the agreed day to deliver my car for repairs. YayUpdate 3: This morning, I delivered the car for repairs. Sadly, the woman had no record of me, or my car, or my appointment. She sent me away.At this point, I have been driving a wreck for two months. A large portion of that is time consumed trying to get Caliber to start.At this point, I'm not sure what business Caliber is in, but whatever it is, I can't recommend them.

  Shawn Jones
9 months ago
Caliber did an excellent job repairing my truck! Jon made my experience pleasant and stress free from start to finish! Highly recommend and ask for Jon!

  Marvin Yarborough
a year ago
Caliber did a great job of explaining the process and keeping me informed of the repairs. Jon did a great job of providing regular updates. They finished the job about a week ahead of when they said it would be finished. I've had body work done at Caliber before and they've always done a good job.Service: Body & TrimService: Body & Trim