Tom Wood Volkswagen Noblesville Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amy Garman
5 days ago
Service department was great! I had lost a pendant that fell off a necklace between the front seats. Husband and I searched and searched and couldn t find it. Took the SUV into Tom Wood on 146th Street. Steve McGuire, service mgr., looked himself for over an hour. Finally said I would have to make an appointment to have the seat pulled. Brought the vehicle in the next morning, and Justin, found the pendant next to the center console almost completely under the carpet except a tiny piece still showing! Thank goodness for sharp young eyes! Cried happy tears when Justin brought it to me! Can t say enough good things about Steve and Justin. Two great guys providing wonderful service!! Thank you for your attention to detail! You two are the best!!

  Rachel Gunderson
a week ago
Great experience with the service team! Blake was super friendly and got my car in and out as quick as possible. He explained everything thoroughly and was very knowledgeable.

  Liz Doolittle
3 months ago
I set up an appointment for oil change and front wiper replacement and they were able to get me scheduled within a week of calling. When I mentioned I would need to leave by a particular time to pick up my kids from the bus, the whole staff worked together to make it happen. I was willing to reschedule my appointment if necessary and they were going to get me back in within two days, but I was so appreciative of the entire staff for making it happen that day. I believe the tech took his lunch late to accommodate my vehicle. The dealership is super nice and clean and even has a kids play room. I ve been to other VW dealerships in the area, and will continue to keep using Tom Wood in Noblesville because they are by far the best.

  mimi burnside
a week ago
Steve, the service person was very helpful, he kept me up-to-date with all needed services and explained #Warranty and other car details. I really appreciate Steve taking the time to answer oh my questions.

  gloria
2 months ago
Bought my car here a year ago in January and had an amazing experience with Masonn. He put me in my dream car and now that it s a year later, I wanted to get some maintenance done to keep my car in good shape. Brought it back up to Tom Wood and had nothing but an amazing experience. The specials on the website are amazing and everyone was super kind and not pushy trying to get me to pay for stuff I didn t need. Will definitely be back for future services!!!

  Stacy Russell
3 months ago
Service staff always communicates how long service should take so you know how long your wait should be. The waiting areas are nice and clean. Text communication is great as well to let you know when your vehicle is done. Thanks to the gentleman at the service desk we will have several new places to eat at when we area.

  Tony Lohman
a month ago
Staff very knowledgeable, friendly and helpful. Steve was especially reassuring to me. Replaced two recall parts in reasonable amount of time. My VW Passat is due for service soon and I will definitely take it to Tom Wood in Noblesville.

  Jonathon Sampson
2 months ago
Diagnosed in a timely manner by the technichian. The only reason I will not give 5 stars was because setting up the appointment to get my car fixed after diag was a hassle. Luckily Tammy in parts made it less of a headache on me. Tammy was very nice and understanding of the situation and helped greatly . Blake Bylsma the service advisor told me everything and explained everything very diligently and answered all my questions to the best of his abilities. Everyone seemed very knowledgeable and friendly. Only complaint was trying to set up the next appointment over the phone.

  drwayman
3 months ago
Wonderful service department! I thought my tire pressure light went off from the cold weather. Blake checked it out and found a nail in the tire. He had it repaired immediately...I was back on the road within an hour. Couldn't be more pleased!!

  Laurel Garfield
2 months ago
Steve was very helpful. Worked with me to find all the items wrong with my car. Provided me with a loner car when my parts were in on time and I would come back to tom wood anytime.

  monty lechien
a month ago
Steven did fantastic job keeping me updated through text and phone calls , my only disappointment is the part is on national backorder and I m not sure how long it s gonna be before I get my car fixed but that s not Tom Wood s fault

  Leslie Ireland
a month ago
Steve is an outstanding advisor my only criticism is when you have an appointment for a certain time you should get the car in at that time. Not an hour later!

  Evan Judd
a month ago
Great service, communication and speed of service is top notch. Steve was great as always. The waiting area has a great kids area for my son to play while our car was serviced.

  Russ Mathes
3 weeks ago
Took my vehicle in for a recall, while there I had them check out a dome light not working properly. Service advisors were friendly but they have the highest diagnostic fees in the Midwest.

  Hannah Stultz
a month ago
Love Tom Woods of Noblesville! I have had only great experiences with their sales and service department. Steven in the service department is hands down the best!

  Nicole Jinks
3 months ago
Needed a quick tire rotation, was at Costco next door & just tried my luck. My non-VW was done literally as I was checked out. Nice facility & people. One of the mgrs (Geoff) was extremely helpful and the service here was great!

  jeffrey Stivers
3 months ago
My car was brought in to be repaired, waited two days to get the pardon they installed. The part said it was fixed. It s still doing the same thing. I have messaged my advisor via text three or four times and still not getting a response from him of when I can bring it back in again.

  Ivan Grozniy
2 weeks ago
Came in to get a second key for my Jetta TDi. The staff was professional and really helpful. The parts department is always nice to work with.

  Regina Harper
3 weeks ago
The service department makes you fell welcome and they always ask how are you doing and how you like your car overall, they give very good service

  Amy S
3 months ago
Nice, clean waiting area. Was kept updated every step of the way. Vehicle was ready sooner than I expected. Nice bonus to have my vehicle washed as well!

  Thomas Theobald
3 months ago
Great customer service. Steve McGuire did an excellent job of keeping me informed on timing and process. Thank you

  Robert Morris
a month ago
Excellent service department - identified/resolved issue and kept informed throughout process.

  Stan Gurka
3 months ago
There were some complications probably due to the severe weather conditions but everything worked out great. Stave was a big help

  Mark Sloneker
3 months ago
Great service, looked for ways to help save money on the service. Nice, comfortable waiting area.

  Mattie McGee-Smith
3 months ago
Steve gave good customer service and the wait time was minimal, it was also a good atmosphere.

  Ronald Lane
a month ago
Great service fast service friendly people atmosphere is great and the dealership was nice and clean

  Mike Thompson
2 months ago
As always fast, friendly service! Steve and the entire team are top notch!

  Bethany Spradlin
a month ago
They were great! They kept me updated on my car!

  Chris Shidler
2 months ago
Trey, my sales consultant was a huge reason we chose the VW brand and the Tom Wood dealership over so many other choices.

  Jennifer Tryon
4 weeks ago
I loved my visit and the crew is very nice.