Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Enigma
3 weeks ago
Went to have 3 window motors replaced an they did this, yes it was broken 16 yrs ago & repaired, but they broke it trying to take the door panel off, which did not need to be done as per this video which shows you how to!~An the so called new motor is doing the same thing it was doing before it was replaced!`Yes I was annoyed as I was not told it happened when I should of when picking up the truck!~https://youtu.be/BodG9l1Yl0E?feature=shared
Tammy Saylor
7 months ago
The person behind counter was extremely rude and smart mouthed with comments, you think the customer could ask questions about what needed repaired on vehicle. Ended up after all was done I had to take vehicle to Goodyear the next day to have what they replaced redone correctly. Depending on what mechanic works on your vehicle seems to depend on the outcome. Have decided after many times of coming here I will never come back.R. SaylorService: Brakes
Greg Bultemeier
a year ago
Got our vehicle back and called them the next day saying there was a noise coming from the front end while turning. Took it back they said it was just the power steering pump and they just make noise sometimes. Took it back in for an oil change by the time we got it back the sound was even worse. Told them there was a bad noise like going over rumble strips. Decides not to take it back went elsewhere they said the power steering pump had failed and there were shreds of metal grinding. Had the pump fixed they even put on a filter to catch any metal shards that may still be in there. No issues running like a champ now. Highly disappointed won't listen to customer who drives their vehicles.Service: Steering & suspension repair
Marvin Beagle
a year ago
Promises never kept. Waited for over a week to have a misfire issue handled on my motor home. They promised we will fix it tomorrow for you they never got to it. Don t ever believe them, never been treated so poorly. Would not even give Lauren the satisfaction. All customers deserve the truth, this man is incapable of that
Jayne Kisling
5 months ago
They have a guy that works for him Aaron JumpWho works while intoxicated he drinks before he goes to work he drinks at lunch he steals from his boss and coworkers
Jim Lengacher
6 months ago
I recommend them. Very friendly do good work prices reasonable.
David Current
3 years ago
Great service.Very good prices.My front end alignment was $20 & $30 cheaper than the national guys who sells tires.They do all kinds of repairs. Usually a few days to a week to get an appointment because they are really that good!The Fort Wayne city bus passes right in front of the shop or you can ask Family Auto for their shuttle service.No popcorn, soda, coffee or snacks in the waiting room; which is actually the office & service counter.
C. Regan
4 months ago
Very helpful and informative. Reasonable rates too.
Christine Burds
2 years ago
Very disappointed. Took my daughter's car in to replace thermostat because heat wasn't working and half hour after I picked it up it overheated and had no coolant it was worse than before I took it here . Ran fine except it didn't have heat , since they worked on it doesn't work at all. -10 stars. Very unhappy
Stephanie Bowser
a year ago
Excellent work. The fees were inexpensive for all they did to service our car. They were friendly, courteous, and helpful.
Phillip Wells
3 months ago
Excellent service fair priced place.
ashlee lampel
2 years ago
I can't say enough good things about this company!My dad and brother told me about them a few years ago and said they were the most honest company they had ever worked with, and they literally weren't kidding.I'm a female that knows nothing about the mechanisms of a vehicle. I had a Toyota Camry at the time, and took it in for the front end, and told them I felt like something was making a noise in the front.They could have told me it was the transmission for all I knew, but instead He called me back and said "Listen, I would love nothing more than to take your money, but I literally cant find anything wrong with this vehicle". I've never gone anywhere else since and tell people to go to them all the time!
George Snyder
3 years ago
I paid $2,300 for a lifetime warranty on my engine that they put in, and then they conveniently lost it and refuse to service my vehicle, I'd give them negative Stars if it was possible I really got screwed over they refused to work with me and stopped answering my calls. This is a very dishonest business. I reported them to the BBB, with no luck. Lauren the owner told me he purchased the warranty through an engine company. After inquiring I discovered that those places don't do such things. It's the mechanics and shops that offer these.
J Fyock
5 years ago
This is where we take our vehicles in New Haven Indiana. Reasonable price for what we have done. This facility seems to stay very steadily in business. The only thing I would recommend is one Personnel that can handle the phone calls that are coming in and out as I've noticed this can be quite hectic and that's it. Other than that good job Lauren in your staff.
Steven Royal
5 years ago
Poor service and shady. Took my truck in was told that he can get the job done without a problem but, a problem did occur and we'll OK let's fix it. Then was told he would get right on it because he felt bad. Well 2 month went by and still no truck and not even a phone call from them not even once the hole time my truck was there a total of 3 months. I have the money to pay for the work and this truck is financed though my credit union and warranty. Bad business and very poor service. I wouldn't recommend this place to anyone.
V Clark
8 years ago
These guys are amazing. For over 5 years they dealt with my problem truck, and always got it running again, until I sold it. More recently, they have been great about the maintenance of my newer vehicle. Would tell anyone living or working in the New Haven area to use them.
mike himmelhaver
4 years ago
I did like the attitude of whoever answered the phone we all know that oil change bays go quick and to say that it will take a week just tells me that that family auto is supporting the competition which is where I will go. I live in new haven, and the locals have expressed the same. Please do not let your reputation ruin your business. I have sent five cars your way and if I go, those other four will go. Just saying that your gm is taking business away. I will take my business elsewhere. I have always loved your service, but will not stand for rudeness. I can go elsewhere
Tiffaney Huffman
5 years ago
Not even worth a star only needed a fuse changed in my car. I kept trying to explain and how I knew for a fact it was a fuse, he wouldn't let me talk was only worried about telling me he would charge by minute if that was the problem. Said it would be 20 dollars again if that was the problem. It takes 2 minutes to change a fuse. I cannot believe the way they/he talks to people!
Dan Basting
5 years ago
The best place in Allen County to have your car or truck repaired and maintained. Fair and honest people. You will not be over charged, and you will not get services pushed upon you that you don't need.
RainbowTiki :-]
6 months ago
Easy to rent and return. Friendly staff and service
shanelle causey
2 years ago
Lorren is a very nice man. Will fix any mistakes or issues. He aims to please. I wanted to give 4 stars because of him. But only 3 stars because I had a few mishaps with the business as a whole.
Jerome Hill
2 years ago
Had many things done on van I bought. Excellent work each of the 5 times I took it in for the different phases. Highly recommend.
Tilda Hanks
9 months ago
Very friendly and professional was very quick definitely will be coming back and definitely recommend
This Man
a year ago
They took two months replacing the fuel pump only my car. Got I back. Worked for a day, then wouldn t run again.
Jamie Hellyer
a year ago
For me, they don't deserve ONE star.Do yourself a favor. Find another mechanic. You will end up needing another one anyways, unless you are fine with them not getting it right the first time and just throwing money at it and it still being wrong.
Jason Smith
4 years ago
Great service. Fair Pricing. We have 4 vehicles in the family and they service all of them. Been using them for over 10 years.
Skyler King
7 years ago
Good price. Good job. Repaired quickly & correctly at a good price. Relaxing waiting room. Straight forward service. Will be back!
Teri Duesel
a year ago
The gentleman there was SOOO nice and helped me from beginning to end of the process! Would totally recommend!!
Candace Hoffacker
7 years ago
I'm going back to these guys. As a woman they treated me with respect, explained what was up and offered options. Good price for the work, great work,
H S
6 years ago
Very good repair shop. I feel they have always treated me fairly. Great people to deal with.